What Rapid IT Services does

Rapid IT Services (legal entity: Rapid I.T. Services Pty Ltd) is a privately held managed IT services company headquartered in Welshpool, Western Australia, founded in 2008 by Managing Director Jason Parsons. The company provides on-site and remote IT support primarily to small and medium-sized businesses in the Perth metropolitan area, with additional subcontract work for national and international IT firms needing local technician representation. Its operations are sales-led and relationship-driven, relying on a company website, an online service-call booking portal (rapidit.maxdesk.net), phone and email intake, and word-of-mouth within the Perth business community.

The company's portfolio comprises five interconnected service lines: (1) Onsite and Remote Support, using secure remote-access software to resolve network, server, and desktop issues without physical presence; (2) Offsite Server Backups, an encrypted backup solution built on proprietary in-house storage servers with monitoring and monthly billing; (3) Hardware Supply, including custom-built servers and workstations with on-site warranties; (4) Medical IT Specialisation, a vertical offering for GP medical practices and specialist clinics that integrates with Australian healthcare infrastructure including Healthlink, Ehealth/NASH/PKI certificates, and practice management software (Best Practice, Medical Director, Pracsoft, Zedmed); and (5) IT Subcontract Service, providing white-labeled local technician representation for larger IT companies. Revenue is generated through a mix of subscription recurring fees (monthly maintenance plans, backup subscriptions), hardware sales, quote-based ad-hoc service calls, and professional services subcontracting, with pricing not publicly disclosed.

Name

Rapid IT Services

Legal name

Rapid I.T. Services Pty Ltd

Website

https://rapidit.net.au

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Rapid IT Services is a Perth-based managed IT services firm providing on-site and remote IT support, hardware supply, encrypted offsite backups, and medical IT specialization for SMBs across Western Australia, plus subcontract technician services for national and international IT companies.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Managed IT services
• IT support services
• Medical IT specialisation
• Hardware supply
• Offsite data backup

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Support Services: Onsite and remote IT support services for small to medium businesses, billed via service calls or ongoing monthly maintenance plans
2. Hardware Supply: Supply and custom-build of servers and workstations with on-site warranties; access to laptops, monitors, printers, UPS and upgrade solutions
3. IT Subcontract Services: Local representation services for national and international IT businesses, providing technician-on-site capabilities using client company branding
4. Offsite Backup Services: Monthly fee-based encrypted backup solutions with monitoring and maintenance for servers and off-site storage

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Rapid IT Services is a Perth-based managed IT services provider that delivers onsite and remote IT support, hardware supply and custom-builds, encrypted offsite server backups, and specialised medical IT services for GP and specialist clinics. It also acts as a local technician subcontractor for national and international IT companies needing on-ground presence in Perth, offering flexible ad-hoc, contracted, and monthly maintenance engagement models.

Product overview

Rapid IT Services is an IT services company (not a software product company) offering a portfolio of five interconnected managed IT services: IT Subcontract Service (local technician representation for other IT companies), Medical IT Specialisation (specialised support for medical practices with healthcare system integrations), Hardware Supply (custom-built servers, workstations and hardware procurement), Onsite and Remote Support (combined break-fix and maintenance support with secure remote access), and Offsite Server Backups (encrypted off-site data protection). Services range from individual user support to 30+ user business environments, with ad-hoc or contracted engagement models.

Differentiator

Problem solved

Functional benefit

Products and services

• Onsite and Remote Support Combined on-site and remote IT support service using secure remote access software for fast problem resolution, with on-site visits for hardware replacement, PC replacement, and advanced troubleshooting. Targeted at Perth-based small to medium-sized businesses.
• Hardware Supply
• Offsite Server Backups
• Medical IT Specialisation
• IT Subcontract Service

Quantifiable outcome

• Quick issue resolution through secure remote access
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Scale indicators3 records

Expansion highlights4 records

Direct peers

• ASI Solutions: Australian IT services and solutions provider focused on SMB and mid-market managed services, cloud and infrastructure. Comparable as a similarly-sized Australian MSP competing for SMB IT support, managed services and infrastructure contracts, including backup and workplace IT.
• CPT Global: Australian IT services and consulting firm with managed services and IT support capabilities. Comparable as an ANZ-focused IT services peer providing managed support and consulting to mid-market and enterprise customers, though with a more consulting-led model.
• Nexon Asia Pacific: Australian managed services and IT support provider serving SMB and mid-market clients across multiple states. Comparable in offering managed IT, backup and infrastructure support to similar customer segments, though Nexon is now part of the Brennan IT group and operates at greater scale.
• Kinetic IT: Perth-headquartered managed IT services provider focused on WA government and enterprise customers. Closest geographic and product peer to Rapid IT — same city, overlapping managed-services and IT support value proposition — though Kinetic IT operates at meaningfully larger scale and skews to enterprise/public sector.

Broad incumbents

• Brennan IT: Large Australian managed IT services and business technology provider with national footprint. Comparable because both offer SMB and mid-market managed services, IT support, and infrastructure management; Brennan IT is much larger and broader, but competes for the same Perth/WA customer wallet.
• Interactive Pty Ltd: Australia-wide managed services, cloud and IT support provider serving SMB through enterprise. Comparable because of overlapping managed IT services, cloud backup, and IT support offerings targeted at Australian SMBs, although Interactive operates at significantly greater scale across multiple states.
• Fujitsu Australia: Major global IT services vendor with broad Australian managed services, workplace and infrastructure offerings. Comparable as a broad incumbent competing for Australian enterprise and mid-market managed-services and infrastructure contracts, but at vastly greater scale and breadth.
• Datacom: Large Australia/NZ IT services company providing managed services, cloud, data centre and IT support. Comparable as a broad incumbent offering managed IT support, backup and infrastructure services to the same SMB-to-mid-market segments Rapid IT targets, with established presence across Australia.

Others

• MedicalDirector (Telstra Health): Provider of clinical and practice management software (Medical Director, Pracsoft) used by Australian GPs. Comparable as an ecosystem participant — Rapid IT supports and integrates MedicalDirector/Pracsoft for its healthcare customers, making MedicalDirector an enabling technology partner/adjacent rather than direct competitor.

Regional players

• ConnectICT: WA-based IT managed services and support provider targeting Perth and regional Western Australian businesses. Closest geographic comparable peer — same WA market, similar SMB-focused managed-services proposition — though Rapid IT's healthcare specialisation is a differentiator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapid IT Services