VIPTel

What VIPTel does

VIPTel, a brand operated by VM Telecom, s.r.o., is a Bratislava-based VoIP telephony and virtual PBX provider serving the Slovak market. Founded in 2002, the company offers cloud-based telephony to two customer segments: businesses (cloud PBX, call-center support, CRM integration, special numbers, SMS, API access) and households (consumer VoIP plans and number porting). The technology stack comprises standard VoIP infrastructure (SIP-based calling, number porting, IVR, call routing) delivered through web, desktop, and a native mobile application (VIPTel Phone), with documented integrations to CRM and call-center systems and an open API for embedding in customer workflows.

The product portfolio spans entry-level business plans priced from €2.50/month up to €25.50/month, a virtual PBX tier from €15/month, household plans ranging roughly €3–€30/month, and value-added services such as special telephone numbers and SMS. Distribution is product-led with a self-serve sign-up path supported by sales assistance for larger deployments, and a free trial was introduced in 2020 to lower acquisition friction. Pricing has been actively refreshed — business plans in May 2021 and household plans in April 2022 — alongside targeted pushes into startups and home-office users.

The customer base is horizontally diversified across at least 14 named accounts and multiple verticals including call centers (Relaxos), municipalities (Obec Dolné Plachtince, Mesto Ilava), higher education (Comenius University), public housing/utilities (MBP Hlohovec), healthcare, transport, and SMBs (WMJ, Vihorlat). Operating as a privately held, bootstrapped company with 11–50 employees and no disclosed funding rounds, M&A, or geographic expansion, VIPTel functions as a long-tenured niche operator in a single-country market.

Name

VIPTel

Legal name

VM Telecom, s.r.o.

Website

https://viptel.sk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

VIPTel is a Slovak VoIP and virtual PBX provider offering cloud telephony, mobile/web calling apps, special numbers, and CRM-integrated PBX services to SMBs, enterprises, municipalities, and households across Slovakia.

Ownership category

akta.pro rank

Product category

Cloud Telephony Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• VoIP telephony services
• Virtual PBX solutions
• Cloud phone systems
• Hosted PBX services
• Business telecom services

Headquarters

HQ city

Bratislava

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. VoIP Landline Services: Monthly subscription fees for VoIP landline services with bundled minutes. Plans include VIPTel S biznis (€2.50/month), VIPTel M (€6.50/month), and VIPTel L (€25.50/month) for businesses, with similar household plans.
2. Call Charges: Per-minute charges for calls to Slovak fixed and mobile networks, international calls, and special number calls. Rates vary by plan tier and destination.
3. Virtual PBX: Virtual phone system (PBX) services starting from €15/month as mentioned on the homepage.
4. Special Numbers: Revenue from special phone numbers including 0800 (green), 0850 (blue), and premium vanity numbers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

VIPTel is a Slovak telecommunications company providing VoIP telephony and virtual PBX solutions. The company serves both businesses and households with cloud-based phone services, including virtual private branch exchange (PBX) capabilities for call routing, extension management, and unified communications.

Product overview

VIPTel is a Slovak telecommunications company offering a cloud-based VoIP (Voice over Internet Protocol) service ecosystem. The core offering is the Virtual PBX (Virtual Telephone Exchange) platform with three business VoIP plans (VIPTel S biznis, VIPTel M, VIPTel L) providing landline services with competitive call rates. The product family includes mobile VoIP apps (VIPTel Phone for iOS/Android, VIPTel webPhone for WebRTC browser calling), bulk SMS gateway, predictive dialer for call centers, video calls, virtual fax, and special phone numbers (0800 toll-free, 0850 shared-cost). Advanced PBX features include IVR auto-attendant, call queuing, call recording, conference calls, and real-time reporting. VoIP hardware devices are also offered with free configuration support. The company serves both business and household customers in Slovakia.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Telephony Services Internet-based phone service for businesses and households, allowing voice calls over IP networks instead of traditional phone lines. Provides affordable alternative telephony for residential and business users.
• Virtual PBX Cloud-based private branch exchange (PBX) system providing call routing, extensions, and telephone system features for businesses without requiring on-premise hardware. Enables unified communications and call management for small and mid-sized businesses.

Quantifiable outcome

• 30% monthly cost reduction for call center operations
• +1 more outcomes

Named customers16 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature8 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Vonage (Ericsson): Vonage, now part of Ericsson, provides cloud communications, UCaaS, and programmable communications APIs for businesses worldwide. It overlaps with VIPTel's VoIP/virtual PBX and APIs offerings but targets a broader enterprise and developer audience.
• RingCentral: RingCentral is a global leader in cloud communications offering UCaaS, CCaaS, and integrated voice/video/messaging for businesses of all sizes. It competes with VIPTel in the SMB and mid-market VoIP/PBX category but operates at much larger scale and broader geographic reach.
• Microsoft Teams Phone: Microsoft Teams Phone is Microsoft's cloud telephony capability embedded in the Teams collaboration suite, offering PBX, calling plans, and direct routing. It is a significant competitive threat to standalone VoIP providers like VIPTel as enterprises consolidate onto collaboration platforms.
• 8x8: 8x8 is a global provider of cloud voice, video, chat, and contact center as a service, serving enterprises and mid-market customers. Its UCaaS portfolio overlaps with VIPTel's virtual PBX and call center offerings, but at significantly larger scale.
• Zoom (Zoom Phone): Zoom Phone is Zoom's cloud PBX offering, providing global PSTN connectivity integrated with the Zoom collaboration platform. It competes with VIPTel in the SMB and mid-market business VoIP category, bundled with the broader Zoom ecosystem.

Direct peers

• NFON: NFON is a European cloud telephony provider offering virtual PBX and UCaaS for SMBs and enterprises, with strong presence in DACH and expanding across Europe. Its product scope (cloud PBX, integrations, mobile clients) closely mirrors VIPTel's offerings.
• Starface: Starface is a German PBX and VoIP specialist serving SMBs with cloud and hybrid telephony solutions, including virtual switchboards, contact center features, and CRM integrations. Comparable to VIPTel as a European SMB-focused VoIP/PBX player.
• 3CX: 3CX is a global cloud PBX and business VoIP provider serving SMBs and enterprises with virtual phone systems, IVR, call center features, and mobile/WebRTC clients. It is the closest direct competitor to VIPTel in product scope and target customer segment.

Regional players

• Slovak Telekom: Slovak Telekom is the incumbent fixed-line and mobile operator in Slovakia, providing legacy PSTN, mobile, and business telephony services. It is VIPTel's primary direct competitor in the Slovak market but with much broader infrastructure and product portfolio.
• O2 Slovakia: O2 Slovakia is a major mobile and fixed-line operator in Slovakia (now part of PPF Group), offering business and residential telephony. It competes with VIPTel in the Slovak SMB and household voice services market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/VIPTelSK
• Facebookfacebook.com/VIPTel.sk
• LinkedInlinkedin.com/company/viptel-telecommunication

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VIPTel