Stream Global Services

What Stream Global Services does

Stream Global Services, Inc. is a United States-based business process outsourcing (BPO) provider specializing in customer relationship management (CRM) services for enterprise clients. Founded in 1992 by R. Scott Murray and headquartered in Eagan, Minnesota, the company scaled to a 10,000+ employee operation delivering outsourced customer service, sales, and related engagement work, with the operational reach typical of large multinational BPOs serving enterprise contracts across multiple geographies and languages.

The company's growth has been supported by significant external capital, including an approximately $185.08 million funding round in October 2009, and inorganic moves such as the February 2013 acquisition of LBM Direct Marketing, which broadened its offering beyond core CRM outsourcing into direct marketing services. Stream Global Services is categorized as a privately held, for-profit firm with global service delivery, consistent with the multi-region footprint and large headcount indicated by the available firmographic data.

It is important to note that the source data provided contains notable inconsistencies: the firmographic record describes Stream Global Services, but several scraped content blocks reference Concentrix Corporation (including service-line menus, AI products such as iX Hero/iX Hello, and Fortune 500 status). This material is treated here as successor-entity context rather than as direct evidence of Stream's current product or financial profile, given the absence of an explicit acquisition linkage in the input. As a result, this description focuses only on what is directly attributable to Stream Global Services.

Name

Stream Global Services

Legal name

Concentrix Corporation

Website

https://stream.com

Company type

Public

Founded year

1992

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Stream Global Services is a US-based business process outsourcing firm founded in 1992, specializing in customer relationship management services for enterprise clients with a global, 10,000+ employee delivery footprint.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

SIC

Services-Management Services (8741)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industry

CRM Managed Services & Support (BPAEAGAD)

Keywords

• Business process outsourcing
• Customer relationship management
• Contact center services
• Customer experience outsourcing
• Outsourced customer support

Headquarters

HQ city

Eagan

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Core offering

Stream Global Services, Inc. provides business process outsourcing (BPO) services with a specialization in customer relationship management (CRM). The firm delivers outsourced customer-facing and back-office support functions to enterprise clients, operating at a large scale as indicated by its 10,000+ employee workforce.

Differentiator

Problem solved

Functional benefit

Brands

• iX Product Suite: AI & Technology Platform including iX Hero and iX Hello products for enterprise AI and NLP solutions.
• The Nest
• Think Human Fund

Products and services

• Business Process Outsourcing (BPO) Services Outsourced business process services delivered for enterprise clients, including customer-facing operations and back-office support functions.
• Customer Relationship Management (CRM) Outsourcing Specialized outsourced CRM services provided to enterprise customers as the company's primary service specialization, delivered through large-scale contact center and customer operations.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in customer experience management and outsourced contact center services — holds 17% market share (cited as the largest player) and competes head-to-head with Stream Global Services for enterprise CX outsourcing contracts.
• Sitel Group (Foundever): Major CX outsourcer with 14% market share; provides omnichannel customer service, sales, and technical support — directly overlapping with Stream Global Services' customer relationship management offering.
• Genpact: Global professional services firm delivering BPO, CX, finance & accounting, and IT services to enterprise clients — overlapping service portfolio with Stream, particularly in customer operations and back-office outsourcing.
• Concentrix Corporation: Public Fortune 500 CX and technology services company (NYSE) offering customer service, sales, digital operations, and AI-enabled solutions — a direct competitor in the same BPO/CRM outsourcing category Stream operates in, and the eventual acquirer of Stream Global Services.
• Telus International (TELUS Digital): Digital customer experience innovator providing omnichannel customer support, AI data annotation, and content moderation — competes with Stream for enterprise CX contracts while also pushing into AI-enabled services.

Direct peers

• IBEX Limited: Omnichannel CX outsourcing company delivering end-to-end customer engagement, digital marketing, and customer acquisition services — comparable scale and service mix to Stream Global Services.
• Firstsource Solutions: Customer experience and business process services company with delivery centers across multiple geographies — directly comparable mid-tier CX outsourcer targeting similar enterprise clients.
• Alorica: Privately held customer outsourcing company delivering voice, chat, and digital support across multiple industries — comparable mid-scale BPO competitor to Stream Global Services with similar omnichannel capabilities.
• TaskUs: Outsourced digital services provider specializing in customer experience, content moderation, and trust & safety — competes for digital-first CX contracts comparable to Stream's CRM focus.
• TTEC (TeleTech Holdings): Global CX and customer lifecycle management outsourcer providing customer care, sales, and digital experience services to enterprise clients — closely comparable to Stream in delivery model and target customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights5 records

Customer concentration

• Xx.com/convergys
• YouTubeyoutube.com/CNXCorporation
• Facebookfacebook.com/179559970785
• LinkedInlinkedin.com/company/stream-global-services
• Instagraminstagram.com/concentrix

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stream Global Services