Care Management

What Care Management does

Care Management (CM), part of The Access Group's Health, Support and Social Care portfolio, is a UK-based provider of cloud-based care management software founded in 1999 and headquartered in Sutton Coldfield. The company sells a modular suite — built around the core CM2000 platform — that enables UK local authorities and care providers to schedule, monitor, invoice, and report on home and community care services. Modules include CM Mobile (field care-worker monitoring), CMBI (business intelligence), MaxCare (scheduling optimisation using customisable business rules and algorithms), CallConfirmLive! (electronic call monitoring), Visit Manager (modernised scheduling), Document Management (Azure-backed paperless storage), an Outcomes Assessment Platform, and Financial Management for invoicing and payroll.

The platform is delivered as software-as-a-service on Microsoft Azure infrastructure, with annual subscription billing and a mix-and-match procurement model that lets councils select individual modules. Customers — including Derbyshire County Council, Tameside Council, Bridgend Council, Pembrokeshire County Council, Carmarthenshire Community Care, East Sussex Joint Community Rehabilitation Service, Hampshire Hospitals Foundation Trust, Gateshead Council, Sandwell Council, and Dundee City Council — use the system to replace paper-based processes, automate rota generation, monitor third-party care providers, track service-level agreements, and surface management information. Documented outcomes include a £413k year-one efficiency saving at Pembrokeshire and an estimated 3 FTE administrative time reduction at East Sussex.

Go-to-market is enterprise field sales targeting local-authority procurement teams and care-provider leadership, supplemented by content marketing, customer case studies, industry events/webinars, and ADASS (Association of Directors of Adult Social Services) industry-association engagement. While Care Management is the operating brand, legal ownership rests with The Access Group, a privately held UK software company with operations also claimed across Australia, New Zealand, Singapore, Malaysia, the United States, and Ireland. The company does not disclose standalone revenue, headcount, or funding.

Name

Care Management

Legal name

The Access Group

Website

https://cm2000.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Short description

Care Management (CM) provides a cloud-based, modular SaaS suite on Microsoft Azure for UK local authorities and care providers, covering scheduling, electronic call monitoring, field worker apps, business intelligence, financial management, and outcomes assessment for adult social care delivery.

Ownership category

akta.pro rank

Product category

Social Care Management Software

NAICS

Nursing and Residential Care Facilities (623)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industry

Post-Acute Care Networks & Care Management Organizations (HLAFAFAN)

Keywords

• Care management software
• Social care platform
• Homecare scheduling
• Electronic call monitoring
• Local authority software

Headquarters

HQ city

Sutton Coldfield

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Software Subscription: Cloud-based software-as-a-service model providing access to care management modules including scheduling, monitoring, financial management, and business intelligence. Sold as mix-and-match suite allowing councils to select relevant modules.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Care Management (CM) is a modular cloud-based care management software platform developed by The Access Group for UK local authorities and care providers. It automates scheduling, real-time care monitoring, electronic call monitoring, business intelligence reporting, financial management, and outcomes assessment for adult social care delivery, including reablement, extra care, and third-party provider oversight.

Product overview

Care Management (CM) is a modular care management platform designed for local authorities and care providers. The suite operates as a mix-and-match solution architecture centered on the CM2000 core platform, with integrated modules including CM Mobile for field operations, CMBI for business intelligence reporting, MaxCare for scheduling optimization, CallConfirmLive! for electronic call monitoring, Visit Manager for scheduling coordination, Document Management for Azure-based digital records, Outcomes Assessment Platform for progress tracking, and Financial Management for invoicing and payroll. The system supports real-time care monitoring, rostering, digital care planning, and contract management of third-party care providers.

Differentiator

Problem solved

Functional benefit

Products and services

• CM (Care Management) Platform A comprehensive care management software solution for local authorities and care providers that automates processes, increases quality, and delivers efficiencies across council-delivered homecare services including reablement, extra care, and ongoing support.
• CM Mobile Mobile monitoring application enabling real-time care monitoring, visit tracking, and communication between care workers and coordinators in the field, with offline access capabilities.
• CMBI (Care Management Business Intelligence) Business intelligence software that provides actionable intelligence from social care delivery data, enabling service improvements and management by exception with configurable drill-down reporting.
• MaxCare Optimisation Engine Optimization engine that uses customizable business rules and unique algorithms to generate optimized schedules of care, designed for fast-moving services such as reablement and Community Health.
• CallConfirmLive! Electronic call monitoring solution that confirms care visits and enables tracking of service user care delivery, including punctuality, duration, and care worker continuity.
• Visit Manager Modernized scheduling and coordination tool that is the first step in a roadmap of increasingly sophisticated scheduling capabilities for care authorities.
• Document Management Solution Paperless document management solution utilizing Microsoft Azure for secure storage with data center replication, integrated virus checking, and offline access capabilities.
• Outcomes Assessment Platform Innovative platform allowing councils to combine time and attendance data with progress towards outcomes measurement for service users.
• Financial Management Invoice and payroll management system enabling councils to efficiently manage provider invoices, speed up payments, and manage by exception.

Quantifiable outcome

• £413k efficiency saving in year one
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• ADASS (Association of Directors of Adult Social Services)coreOthersCM is a proud member of ADASS, the professional association representing Directors of Adult Social Services in the UK. This membership indicates industry recognition and credibility within the adult social care sector, providing networking opportunities and engagement with key decision-makers in local authorities.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Nourish Care: UK digital care planning and management platform used by care homes, home care providers, and local authorities — competes with CM in care coordination, rostering, and outcome tracking.
• CareLineLive: UK home care management platform offering scheduling, electronic call monitoring, invoicing, and care worker mobile apps — directly comparable product scope and customer segment to CM.
• KareInn: UK digital care management platform for care homes and home care providers, covering care planning, eMAR, and reporting — comparable feature set to CM with a more modern, mobile-first design.
• Person Centred Software: UK care management software provider offering mobile care planning, rostering, and reporting across residential and home care settings — overlapping target market with CM, particularly among care providers.
• Birdie: UK-based home care management SaaS serving care providers and local authorities with rostering, eMAR, and visit verification — direct head-to-head competitor to CM in the same UK social care buyer set.

Broad incumbents

• MatrixCare: US post-acute and long-term care EHR/software platform serving home health, hospice, and senior living providers — competes with CM in care coordination and scheduling, with a primarily North American focus.
• WellSky: Large US-based healthcare and community care software provider with home health, hospice, and social care modules — broader portfolio than CM but overlapping in post-acute and community-based care workflows.

Emerging players

• AlayaCare: Cloud-based home care management platform with scheduling, billing, and clinical documentation — competes with CM in home and community care, with growing UK and international footprint.
• Totalmobile: UK-based field service management software with public-sector deployments in social care, housing, and local government — partial overlap with CM's mobile workforce and scheduling capabilities.

Others

• The Access Group: Parent organisation and broader vertical SaaS provider spanning HR, finance, health and social care — not a direct competitor but shapes CM's distribution, brand, and product portfolio strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CM2000uk

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care Management