Menzies Support Services

What Menzies Support Services does

Menzies Support Services (legally Dame Pattie Menzies Centre Inc., ABN 51 724 115 911) is a community-owned, not-for-profit organisation incorporated under Victorian law and registered as a charity with the Australian Charities and Not-for-profits Commission. Founded in 1981 and headquartered at 49 Nihil Street, Alexandra, the organisation delivers person-centred disability and aged care services across the Murrindindi and Mansfield Shires of regional Victoria. Its core service portfolio comprises NDIS-registered Disability Supports (Core and Capacity-building supports delivered in-home, in the community and at The Mount facility at 2456 Goulburn Valley Highway, Alexandra) and Community Aged Care (home and community-based aged care across Alexandra, Eildon, Marysville, Yea, Buxton and Yarck). Secondary offerings include The Dame, a 2024 pop-up social enterprise retail store at 88A Grant Street Alexandra operated in partnership with Foundation Murrindindi to provide pre-employment skills for NDIS participants and trainees, and The Menzies Channel, a Zoom-based virtual activities program.

The underlying technology footprint is deliberately modest and operationally focused. Service delivery is supported by Careview/Metcare as the client management system, MYOB for accounting, WordPress for the public website, and Zoom for virtual group activities. There is no proprietary platform, no public-facing API, no developer tooling, and no AI/ML capability. Operational scale is small (51-100 employees) and the organisation is governed by a volunteer Committee of Management, with the Committee President (David Beattie) and an Acting CEO (Kellie, Operations Coordinator) providing leadership.

Revenue mechanics are almost entirely government-funded through the National Disability Insurance Scheme and Commonwealth aged care packages, with marginal contributions from community donations (a single fundraiser, Cowboy Up for MSS, generated A$5,100), association membership fees (A$5.00 per year), and donations-in-kind to The Dame social enterprise. Pricing is not publicly disclosed and is determined through individual service agreements tied to NDIS plan allocations and aged care package levels. The go-to-market model is community-led and direct-to-consumer, with referrals sourced from healthcare providers, word of mouth, and community networks across a tightly bounded regional catchment.

Name

Menzies Support Services

Legal name

Dame Pattie Menzies Centre Inc.

Website

https://menziessupport.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

51–100 employees

Short description

Menzies Support Services is a not-for-profit organisation delivering NDIS disability supports and community aged care services to individuals across the Murrindindi and Mansfield Shires of regional Victoria, Australia, via in-home, centre-based, and community programs.

Ownership category

akta.pro rank

Product category

Disability and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Family & Parenting Support Services (BPAGAEAC)

Keywords

• Disability support services
• Community aged care
• NDIS provider
• Social enterprise retail
• Home care services

Headquarters

HQ city

Alexandra

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. NDIS Disability Supports: Funding from the National Disability Insurance Scheme to provide Core and Capacity-building supports to NDIS participants in the Murrindindi and Mansfield Shires regions.
2. Community Aged Care Services: Government-funded home care packages and aged care services for older members of the community delivered in Alexandra and surrounding areas including Eildon and Marysville.
3. Membership Fees: Association membership fee of $5.00 per year for Dame Pattie Menzies Centre Inc. members with voting rights at Annual General Meeting.
4. Donations: Community donations and fundraising activities to support programs and enrich the lives of participants. Fundraising events such as the Cowboy Up for MSS rodeo challenge raised $5,100.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Menzies Support Services is a not-for-profit community organisation that delivers person-centred disability supports (NDIS Core and Capacity-building supports) and community aged care services to residents of the Murrindindi and Mansfield Shires in Victoria, Australia. Services are delivered in clients' homes, in the community, and at The Mount centre-based facility in Alexandra, with a complementary pop-up social enterprise retail store (The Dame) and virtual group activities (The Menzies Channel) run via Zoom.

Product overview

Menzies Support Services (trading as Dame Pattie Menzies Centre Inc.) is a not-for-profit disability and aged care provider offering a multi-product service portfolio. The core offerings are Disability Supports (NDIS Core and Capacity-building supports) and Community Aged Care services, all delivered in the Murrindindi and Mansfield Shires of Victoria. These are supplemented by The Dame Social Enterprise — a pop-up retail store providing work skills and community connection for NDIS participants and trainees — and The Menzies Channel, a virtual activities program delivered over Zoom. The Mount (2456 Goulburn Valley Highway, Alexandra) serves as the primary centre-based hub for programs and governance. The Dame operates from a separate shop-front at 88A Grant Street Alexandra, sublet from Foundation Murrindindi. The Murrindindi Health Network represents a workforce partnership initiative linking Menzies with five other community organisations.

Differentiator

Problem solved

Functional benefit

Brands

• The Dame: A community-integrated and connected pop-up retail store located at 88A Grant Street Alexandra, operated by Menzies Support Services. The program supports NDIS participants, return to work placements and trainees by providing meaningful engagement with the community while gaining life and pre-work skills within a safe and supportive retail environment.

Products and services

• Disability Supports NDIS-registered, person-centred disability support services that help people undertake daily activities, access services and recreation, and participate in their community. Services are delivered in clients' homes, in the community, and at The Mount facility in Alexandra, covering the Murrindindi and Mansfield Shires, and encompass both Core supports (daily living, transport, consumables) and Capacity-building supports (skill development, employment, social participation).
• Community Aged Care Home and community-based aged care services for older members of the community in Alexandra and surrounding areas including Eildon and Marysville. Includes personal care, respite, social support, assistance attending appointments, and support to maintain a healthy home environment, delivered through government-funded home care packages.
• The Dame Social Enterprise A community-integrated pop-up retail store at 88A Grant Street Alexandra that provides NDIS participants, return-to-work placements and trainees with meaningful community connection and pre-work skills in a safe retail environment. Operated in partnership with Foundation Murrindindi, the store stocks donated vintage, retro, new and recycled clothing, homewares and gifts.
• The Menzies Channel (Virtual Group Activities) Interactive video activities delivered via Zoom video conferencing, including Bingo, Dance Parties and other social activities, available to participants as a regularly scheduled program with published timetables and email-based booking.

Quantifiable outcome

• $5,100 raised through Cowboy Up for MSS fundraising event
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and supportive.

• Foundation MurrindindicoreStrategic or Co-development Partner · 1 January 2024Partnership established in early 2024 to bolster delivery of responsive and effective support programs. Foundation Murrindindi leased the property at 88A Grant Street Alexandra and Menzies sublets the shop-front for The Dame social enterprise. Shared commitment to supporting NDIS participants and community members with disabilities.
• Murrindindi Health NetworkcoreStrategic or Co-development PartnerCollaborative network uniting six community-based organisations to address workforce shortages and elevate careers in the Murrindindi Region. Focus on education, employment, and community engagement. Menzies hosts the [email protected] contact.
• Murrindindi Shire CouncilsupportiveStrategic or Co-development PartnerSupportive partner for The Dame Social Enterprise operated by Menzies Support Services with support of Foundation Murrindindi and Murrindindi Shire Council.
• Murrindindi Aged and Disability Workforce NetworkcoreStrategic or Co-development PartnerNetwork supporting access to training and professional development for Aged Care, Disability and Health industries across Murrindindi. WTIF government funded project engages 70 students from the sector.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yooralla: Yooralla is a Victorian NFP providing disability supports, accommodation, and therapy across the state. Comparable to Menzies in mission, NDIS registration, and person-centred service model, though operating at much larger scale.
• Life Without Barriers: Life Without Barriers delivers NDIS, aged care, and community services nationally with a strong regional Victoria presence. Comparable as a multi-service NFP with both disability and aged care portfolios and similar scheme-based funding model.
• Intereach: Intereach is a regional NFP delivering disability, aged care, and children's services across northern Victoria and southern NSW. Highly comparable mission and regional-rural delivery model to Menzies' Murrindindi/Mansfield focus.
• mecwacare: mecwacare is a Victorian NFP providing aged care, retirement living, and community services. Directly comparable on the aged care side, with overlapping service areas in regional Victoria and similar reliance on Commonwealth home care packages.
• Latrobe Community Health Service: LCHS is a Victorian regional NFP providing disability, aged care, and community health services. Comparable for its regional-Victorian footprint, mixed funding model, and integration of community and clinical supports.
• Karingal St Laurence (GenU): GenU (formerly Karingal St Laurence) is a Victorian NFP providing disability, aged care, and community services across Victoria. Comparable multi-service NFP model with overlapping participant segments and scheme-based revenue.
• Baptcare: Baptcare delivers community aged care, disability, and mental health services across Victoria and Tasmania. Comparable as a multi-disciplinary NFP with overlapping service lines, similar funding mix, and a presence in regional areas.
• Scope (Victoria): Scope is one of Victoria's largest disability services NFPs, delivering NDIS supports, therapy, and accommodation. Directly comparable as a Victorian NFP disability provider with similar participant cohorts and scheme-based funding.

Broad incumbents

• Wesley Mission Victoria: Wesley Mission delivers community, aged care, and disability services across Victoria with a faith-based NFP model. Comparable mission orientation, though materially larger and operating in metropolitan as well as regional areas.
• Bolton Clarke: Bolton Clarke is one of Australia's largest NFP aged care and home support providers. Comparable in aged care service line and funding model, though operating at national scale with broader clinical and retirement living offerings.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MenziesSupportServices
• LinkedInlinkedin.com/company/menzies-support-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Menzies Support Services