Healthwatch North Tyneside

What Healthwatch North Tyneside does

Healthwatch North Tyneside is a small independent charity (Charity no 1160753) operating as the statutory Local Healthwatch body for the borough under the Health and Social Care Act 2012. Its core function is to gather structured and unstructured feedback from North Tyneside residents on NHS and social care services — through online surveys, community outreach, engagement sessions at GP practices and hospital waiting areas, focus groups, and statutory 'Enter and View' visits to care settings — and to publish reports that influence the local council, NHS North East and North Cumbria Integrated Care Board, and providers such as Northumbria Healthcare. It also provides a free information and signposting service that directs residents to GPs, pharmacies, dentists, mental health services, and other local care via an embedded NHS Digital service finder. The charity is part of the national network of 152 Local Healthwatch coordinated by Healthwatch England and contributes to the wider North East and North Cumbria Healthwatch Network.

The technology footprint is deliberately lightweight and built around off-the-shelf tools: a WordPress website hosting the public-facing content and survey portals, SmartSurvey and SurveyMonkey for feedback collection, EmailOctopus for the monthly eNews mailing list, the NHS Digital 'Find Services Near You' postcode search tool, and Recite Me for web accessibility and language translation. The information architecture consists of a Service Information Hub, an Enter and View programme, an annual 'How are your health and care services?' survey, a Reports and Publications library, a complaints signposting service, BSL video content, and grant programmes including the Young Voices Fund (up to £2,500 per VCSE grant) and the £10,000 Cancer Awareness Grant Fund administered on behalf of the Council Public Health Team and Northern Cancer Alliance.

The business model is non-commercial. Healthwatch North Tyneside is funded through a single statutory grant from North Tyneside Council under section 183 of the Health and Social Care Act 2012 and provides all services free of charge to residents. There is no pricing model, no transaction revenue, and no private-sector customers. The charity employs a small staff team of roughly seven to eight people led by Director Paul Jones and Chair Carol Nevison, supplemented by trained volunteers and supported by a Board of Trustees. Its go-to-market is community-led and event-driven — public board meetings every six weeks, attendance at community events, and direct outreach to GP practices, care homes, and hospital waiting areas — supplemented by digital channels (website, social media on Twitter/X, Facebook, Instagram, and YouTube) and a monthly e-newsletter. It is headquartered at Wallsend Library and Community Hub in Wallsend.

Name

Healthwatch North Tyneside

Legal name

Healthwatch North Tyneside

Website

https://healthwatchnorthtyneside.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch North Tyneside is an independent statutory charity that gathers resident feedback on local NHS and social care services through surveys, community engagement, and enter-and-view visits, then publishes reports to influence North Tyneside Council and NHS commissioners.

Ownership category

akta.pro rank

Product category

Health Advocacy and Community Engagement Services

NAICS

Social Advocacy Organizations (8133)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Sentinel Site & Community-Based Surveillance (HLAJANAN)

akta.pro secondary industries

Behavioral Risk & Health Survey Surveillance (HLAJANAD), Health Equity, SDOH & Disparities Measurement (HLAJANAJ), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Health and social care advocacy
• Patient feedback collection
• Community health engagement
• Health service signposting
• Independent health watchdog

Headquarters

HQ city

Wallsend

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Statutory Funding via Local Authority: Healthwatch North Tyneside is funded through the local authority (North Tyneside Council) under the Health and Social Care Act 2012. The funding is used to deliver the statutory Local Healthwatch function, including gathering resident feedback, providing information and signposting, and reporting to Healthwatch England.

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Healthwatch North Tyneside is an independent statutory charity that gathers feedback from residents on local NHS and social care services, provides free information and signposting to health and care services, publishes insight reports, and exercises statutory 'Enter and View' powers to visit and assess care settings. It amplifies resident voices to influence NHS commissioners, providers, and North Tyneside Council, and administers community grant programmes such as the Young Voices Fund and Cancer Awareness Grant Fund.

Product overview

Healthwatch North Tyneside operates as a statutory, independent community champion for health and social care, functioning as a single unified service rather than a platform-with-modules architecture. The core offering centres on gathering resident feedback through surveys (delivered via SmartSurvey) and publishing reports to improve local NHS and social care services. The service is delivered through an integrated set of components: the Information and Signposting Service and Service Information Hub provide residents with access to reliable information on local health and care services; the Find Health & Care Services Tool (powered by NHS Digital) enables postcode-based search for GPs, dentists, pharmacies, hospitals, and mental health services; the Health and Care Services Feedback Surveys gather resident experiences; and the Reports and Publications programme publishes findings on mental health, primary care, carers, emergency care, menopause, pharmacy, and other topics. Supporting offerings include the Enter and View programme (exercising statutory powers to observe care settings), the eNews newsletter (via EmailOctopus), the Young Voices Fund (grants up to £2,500 for VCSE organisations engaging young people), and the Living Well North Tyneside partnership resource. A Complaints Signposting service provides guidance on NHS and social care complaint procedures.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Over 1,000 carers engaged in the Caring in North Tyneside in 2025 survey, informing the Carers' Partnership Board
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

24 partnerships are on record, tiered minor and core.

• NIHR Partnership for Workforce Sustainability / Workforce VoicesminorImplementation/ SI/ Consulting Partner · 1 July 2026The Healthwatch North East and North Cumbria network collaborated with Professor Anthony Montgomery and the NIHR Partnership for Workforce Sustainability to deliver a workshop for GP reception staff on frontline primary care experiences. Developed in partnership with Workforce Voices and the NIHR team.
• North Tyneside Council Public Health TeamcoreStrategic or Co-development Partner · 25 June 2025North Tyneside's Public Health Team supports projects funded by the Cancer Awareness Grant Fund administered by Healthwatch North Tyneside, providing additional resources and expertise to maximise project impact.
• Northern Cancer AlliancecoreStrategic or Co-development Partner · 25 June 2025The Northern Cancer Alliance is represented on the panel deciding Cancer Awareness Grant Fund awards alongside North Tyneside's Public Health Team and Healthwatch North Tyneside.
• Northumbria Healthcare NHS Foundation TrustcoreStrategic or Co-development Partner · 1 June 2025Northumbria Healthcare delivers the Macmillan Cancer Information and Support Service, based at Wansbeck General Hospital in Ashington, which has supported over 700 people across North Tyneside and Northumberland in its first year. Healthwatch North Tyneside administers the £10,000 Cancer Awareness Grant Fund that supports projects delivered alongside this service.
• Living Well North Tyneside PartnershipcoreStrategic or Co-development PartnerHealthwatch North Tyneside led the development of the Living Well North Tyneside Partnership and booklet, working with Age UK North Tyneside, North East and North Cumbria ICS, TyneHealth, North Tyneside Carers' Centre, North Tyneside Council, Voda, and other local organisations. The partnership improves access to information about health and wellbeing in the borough and produces the Living Well North Tyneside magazine.
• North Tyneside Council - Adult Social Care teamcoreStrategic or Co-development PartnerHealthwatch North Tyneside works with North Tyneside Council's Adult Social Care team on multiple initiatives including developing home care services (domiciliary care), improving support for carers, and the Quality Payment Scheme for care homes. The Council funds Healthwatch through statutory local authority funding.
• North Tyneside Council - Commissioning Team (Quality Payment Scheme)coreStrategic or Co-development PartnerHealthwatch North Tyneside conducted surveys and enter-and-view visits at 30 care homes as part of the Council's Quality Payment Scheme, which assesses care homes against quality criteria affecting the fees they can attract. Healthwatch's findings feed into the quality score for each home.
• Launchpad North TynesidecoreStrategic or Co-development PartnerA partnership between Healthwatch North Tyneside, Launchpad North Tyneside, and the NHS was established to hear views of people with experience of using mental health services, contributing to the development of plans for a new community-based approach to delivering mental health services in North Tyneside.
• Phoenix Detached Youth ProjectcoreStrategic or Co-development PartnerHealthwatch North Tyneside funded Phoenix Detached Youth Project to work with young people on mental health, identifying helpful services and designing a 'Help yourself' leaflet distributed to schools, GP practices, and youth organisations (10,000 copies printed).
• Barnardo's The BASEcoreStrategic or Co-development PartnerHealthwatch awarded its Local Voices Fund to Barnardo's The BASE in December 2017 to understand how to best communicate with 'seldom heard' young people about their health needs and wellbeing.
• North Tyneside Carers' CentrecoreStrategic or Co-development PartnerHealthwatch partnered with North Tyneside Carers' Centre on multiple surveys including the 2021 pandemic impact survey, 2022 Caring in North Tyneside survey (681 carers), and the 2025 Caring in North Tyneside survey (1,000+ carers) conducted on behalf of the Carers' Partnership Board. North Tyneside Carers' Centre helped reach as many carers as possible.
• North Tyneside Carers' Partnership BoardcoreStrategic or Co-development PartnerThe Carers' Partnership Board — a partnership of NHS, local authority, and voluntary sector organisations — uses Healthwatch survey findings to improve support services for carers across North Tyneside. Healthwatch conducts research on behalf of the Board.
• Carers' Federation - North East NHS Independent Complaints Advocacy (ICA)coreImplementation/ SI/ Consulting PartnerThe North East NHS ICA provides free, independent support for people wishing to raise concerns and make complaints about NHS services. Healthwatch North Tyneside refers residents to ICA and can complete referral forms on their behalf.
• North East and North Cumbria Healthwatch NetworkcoreStrategic or Co-development PartnerHealthwatch North Tyneside participates in the North East and North Cumbria Healthwatch network covering 14 local authority areas. The network coordinates on regional issues affecting health and care across the Integrated Care System footprint, including workshops for GP reception staff.
• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national body for the Healthwatch network (152 local Healthwatch). It works with the network and other partners to address national issues relating to accessing services and quality of care. Healthwatch North Tyneside shares information with Healthwatch England which identifies common issues affecting people across the country.
• NHS North East and North Cumbria Integrated Care Board (ICB)coreStrategic or Co-development PartnerThe ICB (formerly North Tyneside CCG until July 2022) is the NHS commissioner for North Tyneside. It is the primary recipient of Healthwatch reports and recommendations. Healthwatch works with commissioners on service reviews, including the 10 Year Health Plan and community-based mental health services.
• Healthwatch NorthumberlandminorStrategic or Co-development PartnerHealthwatch Northumberland partnered with Healthwatch North Tyneside on engagement at the Emergency Department of Northumbria Specialist Emergency Care Hospital in November 2018, speaking to 309 people over 14 sessions.
• Northumbria Healthcare NHS Foundation TrustcoreStrategic or Co-development PartnerNorthumbria Healthcare runs the Northumbria Specialist Emergency Care Hospital and North Tyneside General Hospital. Healthwatch has conducted multiple engagement projects with the Trust including Emergency Department visits and Urgent Treatment Centre surveys. Trust staff are involved in mental health co-production initiatives.
• North East Ambulance Service NHS Foundation Trust (NEAS)minorStrategic or Co-development PartnerNEAS runs 999, NHS 111, and ambulance services. Healthwatch North Tyneside has engaged with NEAS as part of urgent and emergency care research, and the Trust considers Healthwatch recommendations regarding transport issues and the 111 service.
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTWS)coreStrategic or Co-development PartnerCNTWS provides community and in-patient mental health services in North Tyneside. Healthwatch has engaged with the Trust on crisis support recommendations and maintains relationships with the Trust's leadership on mental health service improvements.
• North Tyneside Council's Participation TeamminorStrategic or Co-development PartnerNorth Tyneside Council's Participation Team collaborated with Phoenix Detached Youth Project, Barnardo's The BASE, Launchpad North Tyneside, CAMHS, and Healthwatch on the young people's mental health project that produced the 'Help yourself' leaflet.
• TyneHealth (GP Federation)coreStrategic or Co-development PartnerTyneHealth is a GP Federation in North Tyneside. Healthwatch has worked with TyneHealth and North Tyneside CCG to create resources explaining why GP practices work the way they do and why changes were made due to COVID-19, distributed across GP practices.
• Voda (North Tyneside CVS)coreStrategic or Co-development PartnerVoda is the Council for Voluntary Service (CVS) in North Tyneside and a member of the Living Well North Tyneside Partnership. Healthwatch collaborates with Voda on community engagement and the Community Healthcare Forum for GP access research.
• CAMHS (Children and Adolescent Mental Health Services)minorStrategic or Co-development PartnerCAMHS participated in the young people's mental health project alongside Phoenix Detached Youth Project, Barnardo's The BASE, North Tyneside Council's Participation Team, Launchpad North Tyneside, and Healthwatch North Tyneside.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Healthwatch Newcastle: Another local Healthwatch in the same region (North East and North Cumbria ICS), serving a different local authority area but operating under identical statutory functions — gathering resident feedback, signposting, and influencing local NHS commissioners.
• Healthwatch Northumberland: A neighbouring local Healthwatch in the North East that has collaborated with Healthwatch North Tyneside on joint engagement projects (e.g., Emergency Department visits at Northumbria Specialist Emergency Care Hospital). Operates under the same statutory framework.
• Healthwatch South Tyneside: A local Healthwatch covering South Tyneside within the same North East and North Cumbria ICS network, with an analogous service offering and funding model from its respective local authority.

Regional players

• Voda (North Tyneside CVS): The Council for Voluntary Service for North Tyneside, coordinating the local VCSE sector. A strategic partner of Healthwatch on community engagement and the Community Healthcare Forum for GP access research.
• Age UK North Tyneside: A local charity providing services and advocacy for older people in North Tyneside; a partner of Healthwatch in the Living Well North Tyneside Partnership and serves overlapping segments of the borough's population.
• North Tyneside Carers' Centre: A VCSE partner organisation in North Tyneside that supports unpaid carers — a population that Healthwatch also serves. The two organisations have collaborated closely on the 2021, 2022 and 2025 Caring in North Tyneside surveys.
• Carers' Federation: Delivers the North East NHS Independent Complaints Advocacy (ICA) service that Healthwatch North Tyneside signposts residents to; operates across a wider North East footprint and supports NHS complaints handling — overlapping with Healthwatch's complaints signposting role.

Broad incumbents

• Healthwatch England: The national body that coordinates and supports the network of 152 local Healthwatch organisations. Healthwatch North Tyneside is a member and reports into Healthwatch England, which sets quality frameworks and represents local issues at a national level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hwntyneside
• YouTubeyoutube.com/channel/UCwwIRVKi09dddB98k1reS2w
• Facebookfacebook.com/HealthwatchNT
• Instagraminstagram.com/HealthwatchNT
• LinkedInlinkedin.com/company/healthwatch-north-tyneside

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Healthwatch North Tyneside