Rsupport
Rsupport is a Korean remote solutions provider offering remote access (RemoteView), remote support (RemoteCall), and video conferencing (RemoteMeeting) software to enterprises and consumers, with No. 1 market share in Asia.
- Company typePrivate
- Founded2003
- HeadquartersShinbashi, Japan
- Headcount251–500
- GTM typeB2B and B2C
- OfferingSoftware
What Rsupport does
Rsupport Co., Ltd. is a South Korea-headquartered provider of remote access, remote support, and collaboration software, founded in 2003 and listed on KOSDAQ (ticker 131370), with operations spanning Korea, Japan, China, the United States, Brazil, and Germany, and a Japan subsidiary (RSUPPORT株式会社) supporting the Tokyo market. The company serves enterprise IT, remote workforce, and customer service use cases through an integrated portfolio built on a proprietary mirroring engine and remote control technology that operates across Windows, Mac, Linux, Android, and iOS. Core products include RemoteView (remote PC access for the remote workforce), RemoteCall (B2B remote support with video and screen sharing for help desks), RemoteMeeting (cloud video conferencing integrated with ChatGPT), RemoteVS (video consulting for online contract signing), and Airepoto (AI-powered meeting minutes, transcription, and summarization); complementary offerings include Mobizen and Mobizen Studio for mobile screen recording and live streaming, LiteCam, RemoteWOL, RemoteViewBOX hardware, Colabox soundproof booths, and RFICE collaboration tools.
The company monetizes through a hybrid model: SaaS subscriptions (monthly/annual tiered) for RemoteCall, RemoteView, and RemoteMeeting; one-time perpetual on-premise licenses for organizations preferring self-hosted deployments; professional services for customization and implementation; and a consumer freemium model for Mobizen, which has accumulated 8.1 million users. Go-to-market combines direct enterprise sales for complex deployments, OEM pre-installation deals (Samsung Smart UX multi-function printers in 46 countries and Galaxy tablets; Huawei supply agreement), channel partners (NTT DOCOMO 'Anshin Remote Support' in Japan), and self-serve SaaS for SMB and consumer segments, supplemented by event participation at MWC, MWCA, and Japan IT Week.
Rsupport reports No. 1 market share in Asia's remote solutions market and the fifth-largest share globally, serving over 20,000 enterprises and institutions. The company holds ISO/IEC 27001:2022 and ISO/IEC 27017:2015 certifications for its Global R&D Center and a JIPDEC Privacy Mark for its Japan subsidiary, supporting enterprise and government procurement.
Rsupport firmographics
Firmographics- Name
- Rsupport
- Legal name
- RSupport Co., Ltd.
- Website
- https://rsupport.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Rsupport is a Korean remote solutions provider offering remote access (RemoteView), remote support (RemoteCall), and video conferencing (RemoteMeeting) software to enterprises and consumers, with No. 1 market share in Asia.
- Ownership category
- akta.pro rank
Rsupport industry classification
Industry- Product category
- Remote Access & Collaboration Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where Rsupport is headquartered
LocationHeadquarters
- HQ city
- Shinbashi
- HQ country
- Japan
- HQ region
- Asia
Offices4 records
Markets served
Rsupport business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Monthly/annual subscription model for RemoteCall, RemoteView, RemoteMeeting SaaS services with tiered pricing based on features and users
- On-Premise License: One-time perpetual license sales for organizations preferring on-premise deployment of RemoteCall and RemoteView solutions
- Consumer Freemium (Mobizen): Freemium model for Mobizen with premium features requiring paid subscription; 8.1 million users base
- Enterprise Services: Technical support, customization, and implementation services for enterprise clients
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SaaS subscription plans for RemoteCall, RemoteView, and RemoteMeeting |
| One time/ perpetual license | Multi-year contract | On-premise perpetual license option |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels7 records
Rsupport product offering
Product offeringCore offering
Rsupport develops and sells a portfolio of remote access, remote support, and video collaboration software products. Enterprise offerings include RemoteView (remote PC access), RemoteCall (B2B remote support), RemoteMeeting (cloud video conferencing with ChatGPT), RemoteVS (video consulting for online contract signing), and Airepoto (AI meeting minutes). Consumer offerings include Mobizen (Android screen recording) and LiteCam. Hardware add-ons such as RemoteViewBOX and Colabox soundproof booths complement the software portfolio.
Product overview
Rsupport is a remote solutions provider offering a comprehensive portfolio of remote access, support, and collaboration products. The core offering centers on RemoteView (remote PC access), RemoteCall (customer support solutions), RemoteVS (video consulting), and RemoteMeeting (video conferencing with ChatGPT AI integration). AI-powered meeting solutions include Airepoto for automated meeting summaries and transcription. Consumer products include Mobizen for Android screen recording and LiteCam for screen capture. Hardware solutions (RemoteViewBOX) and complementary tools (RemoteWOL, Colabox, RFICE) round out the portfolio. The company holds the No. 1 market share in Asia and fifth-largest globally, serving over 20,000 enterprises.
Differentiator
Problem solved
Functional benefit
Brands
- RemoteView: Remote access and control solutions for businesses
- RemoteCall
- RemoteVS
- RemoteMeeting
- Airepoto
- Mobizen Studio
- Mobizen
- LiteCam
- RFICE
- COLABOX
Products and services
- RemoteView
Quantifiable outcome
- 92% decrease in meeting minute preparation time
- +3 more outcomes
Companies that use Rsupport
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles5 records
Rsupport technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature6 records
Rsupport partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- SamsungcoreRemoteCall and RemoteView pre-installed as Android apps on Samsung Smart UX Multi-function Printers, rolled out in 46 countries as the industry's first Android-based printing system with integrated remote support.
- HuaweicoreSupply deal for RemoteCall + mobile pack and technology development cooperation. Joint development of features to reduce consumer management costs and enhance customer satisfaction. Expansion plans into Europe, Asia, South America, and Africa.
- NTT DOCOMOcoreLicensing agreement for Mobizen 'Anshin Remote Support' launched as pilot on NTT DOCOMO premier smartphones in March 2014, later transitioning to commercial service. Rsupport provided technology and content while NTT DOCOMO handled service hosting and distribution to Japanese mobile users.
- Samsung (Mobile)coreRemote PC App pre-installed on Samsung Galaxy NotePRO and TabPRO tablets, enabling users to remotely access home or office PCs through Wi-Fi, 3G, or LTE connections.
- Amazon Web Services (AWS)corePrimary cloud infrastructure provider for SaaS services. Data stored on AWS systems with data privacy policy governing handling of all data.
- Oracle Cloud Infrastructure (OCI)coreCloud infrastructure provider for SaaS services. Data stored on OCI systems with data privacy policy governing handling of all data.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Rsupport competitors and assessment
Company assessmentBroad incumbents
- Cisco (Webex): Cisco Webex is a global incumbent in video conferencing, collaboration, and contact center. It competes with Rsupport's RemoteMeeting and overlaps with Rsupport's broader enterprise collaboration pitch.
- Microsoft (Teams / Remote Desktop): Microsoft Teams and Windows Remote Desktop are bundled into Microsoft 365 and Azure ecosystems, providing remote meetings, collaboration, and remote access at scale. Rsupport competes against this bundled distribution for enterprise IT buyers.
- Zoom Communications: Zoom is a global incumbent in video conferencing (Zoom Meetings) and has expanded into Zoom Contact Center, Zoom Phone, and AI Companion. It competes with Rsupport's RemoteMeeting and indirectly threatens the AI meeting summarization layer (Airepoto).
Direct peers
- AnyDesk Software: AnyDesk offers cross-platform remote desktop and remote access software for individuals and enterprises, directly competing with Rsupport's RemoteView. Both emphasize lightweight, low-latency connectivity across Windows, Mac, Linux, and mobile.
- TeamViewer: TeamViewer is a leading global provider of remote access, remote support, and remote control software — directly comparable to Rsupport's RemoteView and RemoteCall product line. Both target enterprise IT support and remote workforce use cases across multiple platforms.
- Splashtop: Splashtop provides remote access, remote support, and remote desktop SaaS for SMBs, enterprises, and MSPs. Its Remote Support and Business Access products are direct analogs to Rsupport's RemoteCall and RemoteView.
- GoTo (formerly LogMeIn): GoTo offers remote access (Rescue, Central) and video conferencing (GoToMeeting) products that directly overlap with Rsupport's RemoteCall, RemoteView, and RemoteMeeting. Both target IT support and SMB/enterprise collaboration buyers.
- ConnectWise ScreenConnect: ConnectWise ScreenConnect is a remote support and access solution widely used by MSPs and IT teams, directly comparable to Rsupport's RemoteCall. Both target the same help-desk and IT support buyer persona.
- BeyondTrust: BeyondTrust provides privileged remote access and support solutions focused on enterprise security and IT service management. Its Remote Support product directly competes with Rsupport's RemoteCall in enterprise customer service use cases.
Emerging players
- Zoho Assist: Zoho Assist provides remote support, remote access, and screen sharing as part of the Zoho productivity suite, competing with Rsupport's RemoteCall and RemoteView for SMB and mid-market customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights6 records
Customer concentration
Rsupport social profiles
Digital presenceRsupport compliance and trust
Trust signalCompliance4 records
Rsupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rsupport leadership team
Management profileNumber of profiles
Profiles2 records
Rsupport funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rsupport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rsupport
What does Rsupport do?
Rsupport develops and sells a portfolio of remote access, remote support, and video collaboration software products. Enterprise offerings include RemoteView (remote PC access), RemoteCall (B2B remote support), RemoteMeeting (cloud video conferencing with ChatGPT), RemoteVS (video consulting for online contract signing), and Airepoto (AI meeting minutes). Consumer offerings include Mobizen (Android screen recording) and LiteCam. Hardware add-ons such as RemoteViewBOX and Colabox soundproof booths complement the software portfolio.
Is Rsupport a public or private company?
Rsupport is a private company. It is classified as public and is currently operating.
When was Rsupport founded?
Rsupport was founded in 2003. It employs 251 to 500 people.
Where is Rsupport based?
Rsupport is headquartered in Shinbashi, Japan, in the Asia region.
How does Rsupport make money?
Four revenue lines are on record. SaaS Subscription is the primary driver. The others are on-Premise License, consumer Freemium (Mobizen) and enterprise Services.
Who are Rsupport's main competitors?
Broad incumbents on record are Cisco (Webex), Microsoft (Teams / Remote Desktop) and Zoom Communications. Direct peers are AnyDesk Software, TeamViewer, Splashtop, GoTo (formerly LogMeIn), ConnectWise ScreenConnect and BeyondTrust. Zoho Assist is listed as an emerging player.
Does Rsupport have an API?
No public API is recorded for Rsupport.
What industry is Rsupport in?
Rsupport's product category is Remote Access & Collaboration Software. Its primary akta.pro industry code is CRAFAIAB, Software/SaaS Subscriptions (Consumer & Prosumer). Its NAICS code is 513210 and its SIC code is 7372.