TelWel West Nippon

What TelWel West Nippon does

TelWel West Nippon (テルウェル西日本株式会社) is a Japanese facility and business operations services company, incorporated on April 2, 2001, and operating as a wholly-owned subsidiary of the NTT West Group. The company provides building and condominium management, cleaning, security, equipment inspection, and energy-saving services to 3,300+ corporate clients managing 3,000+ buildings, supplemented by a 1,400-person certified workforce (as of May 2026). Its core products center on a "hybrid cleaning" model that pairs human staff with cloud-managed autonomous robots, anchored by the Robomen subscription service (Panasonic RULO Biz hardware, managed via TelWel's proprietary cloud platform with SLAM-based navigation, multi-area scheduling, and color-coded cleaning-result visualization). The portfolio also includes the T-Switch optical-line backup BCP service, Carbon Neutral Solutions (ESCO-model energy contracts, patented Ecopalsa E3 power rectification), PDCE lightning suppression systems, ugo avatar inspection/security robots, One-Stop DX Support (bundled integrations with freee, KING OF TIME, CloudSign, BtoB Platform, and Bqey), plus adjacent lines in staffing, BPO, office design, Kaiyasu.net e-commerce, and nursing care ICT. Geographically, TelWel operates from a relocated Osaka headquarters and 14+ regional offices covering all of Japan's major prefectures, with approximately 24,000 emergency notification device installations across Western Japan providing an embedded cross-sell base. The business model combines recurring monthly subscriptions (Robomen, T-Switch rentals, carbon neutral plans, managed services), transactional e-commerce (Kaiyasu.net), one-time hardware sales (PDCE lightning rods, button sheets), professional services (consulting, relocation), and advertising revenue (pole ads), distributed via direct enterprise sales through the NTT West Group's customer network and TelWel's own regional sales offices. The company merged with five ViewTech regional subsidiaries in July 2017 to consolidate Western Japan operations and has subsequently diversified into robot maintenance partnerships, energy services, and DX platform offerings.

Name

TelWel West Nippon

Legal name

テルウェル西路株式会社

Website

https://telwel-west.co.jp

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TelWel West Nippon is an NTT West Group subsidiary providing integrated building management, cleaning, security, and office solutions to 3,300+ Japanese corporate clients, combining human services with cloud-managed cleaning/security robots across 14+ regional offices.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121), Business Support Services (5614)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)

akta.pro secondary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

Keywords

• Building management services
• Facility maintenance services
• Cleaning robotics solutions
• Security and inspection services
• Office DX solutions

Headquarters

HQ city

Osaka-shi

HQ country

Japan

HQ region

Asia

Offices25 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. ビル・マンション管理サービス: 清掃、警備、設備管理、カーボンニュートラルソリューションなどのビルメンテナンスサービス。有人警備・機械警備・清掃ロボット・设备点検ロボット 등을 提供。月額サービス形態が主。
2. オフィションソリューション: オフィス環境整備・空間デザイン・移設移転サービス、おまかせDXサポート（freee、KING OF TIME、クラウドサイン等のDXサービス取り揃え）、LED導入、BCP対策、購買業務DX（買いやす.net）等。
3. ロボ★メン清掃ロボットサービス（サブスクリプション）: パナニック製ロボット掃除機を活用したクラウド型オフィスロボット清掃サービス。月額利用料にメンテナンス費用・サーバー利用料を含むサブスクリプション形態。約200㎡の床清掃が可能。
4. カーボンニュートラルソリューション: 省エネ商材を組み合わせた月額プランまたは買い切りプラン。デマンド制御・散水サービスによる月額サービスまたは機器買い切り＋サービス利用料形態。ESCOモデルも提供。
5. 介護ソリューション: 介護施設（有料老人ホーム・サービス付き高齢者向け住宅等）の運営および介護ICTサービス。西北日本エリアを中心に11の施設と8つの介護サービスを展開。
6. 人材派遣・アウトソーシング（BPO）: スタッフモアによる人材派遣サービス、派遣登録者のマッチング、BPOアウトソーシングサービス。有料派遣事業者認定取得。
7. 買いやす.net EC販売: オフィス用品の法人向け通信販売。法人・個人向けに商品を販売。請求書払い・口座振替・クレジットカード決済に対応。
8. PDCE避雷針販売: 落雷抑制型避雷針「PDCE」シリーズの製造販売。参考価格はMagnum 300万円、Junior 60万円、Marine 310万円、HT500 420万円（工事費別途）。
9. 引越サービス: NTTグループ関連およびプライベート引越サービス。見積もり・申し込み・チェックリスト等のプロセスが提供される。
10. 電柱広告・屋外公告: 電柱広告の提供による収益。導入事例として、開業医のクリニック認知度アップに貢献。

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

TelWel West Nippon provides integrated building and facility management services, including building and apartment management, smart building maintenance, professional cleaning (human and robot-based), security services (manned and autonomous robots), equipment management and inspection, carbon neutral/energy-saving solutions, BCP/disaster continuity solutions, office solutions, BPO/staffing, e-commerce office supplies, and nursing care ICT. It operates as an NTT West Group subsidiary serving 3,000+ buildings and 3,300+ client companies across Japan.

Product overview

TelWel West Nippon is a building and facility management services company and NTT West Group subsidiary offering an integrated portfolio of services centered on building maintenance, business operations support, robotics (cleaning, inspection, security, and transport robots), and ICT solutions. The core product is the cloud-based robot cleaning subscription service ロボ★メン (Robomen), which operates alongside human cleaning staff in a 'hybrid cleaning' model. The broader product lineup spans: cleaning robots (Robomen, RULO Pro, Toritoss, Whiz i), security/inspection robots (ugo Pro, ugo mini), and transport robots (Sauzer); the おまかせDXサポート platform bundling multiple cloud software integrations (KING OF TIME, freee, クラウドサイン, BtoB請求書); 設備管理・維持・設備点検 including avatar robot inspections; 警備・警備ロボット including manned and autonomous hybrid security; T-Switch internet backup BCP service; 非常通報装置 emergency notification; 介護ICT; and office solutions, staffing, e-commerce, renovation, energy management, relocation, and other support services. The company manages 3,000+ buildings with 1,000+ cleaning robots deployed and serves 3,300+ client companies.

Differentiator

Problem solved

Functional benefit

Brands

• ロボ★メン (Robo-men): Cloud-based office robot cleaning service for office and commercial spaces, using Panasonic RULO Biz robots managed via cloud platform.
• T-Switch
• カーボンニュートラルソリューション (Carbon Neutral Solutions)
• 買いやす.net
• 買いやす.net KAERU
• スタッフモア (Staff More)
• 筋肉食堂Office
• あんしんストック (Anshin Stock)

Products and services

• Robomen (ロボ★メン) Cloud-based Office Robot Cleaning Service Cloud-managed office robot cleaning subscription service using Panasonic RULO Biz robots. Cleans approximately 200 tatami mats per unit with autonomous navigation, multi-area scheduling, and cleaning result visualization. For office and commercial building operators.
• Cleaning Robot Lineup Full lineup of cleaning robots for office and facility use, including RULO Pro for large areas, Toritoss for airports/commercial facilities, and Whiz i for hotels/educational facilities, offered via monthly subscription with maintenance.
• Ugo Pro / Ugo Mini Security & Inspection Robots Humanoid security and inspection robots with autonomous navigation, image/video capture, odor/temperature sensors, arm-based elevator operation, and 8-language voice communication. Deployed for building patrol and equipment inspection.
• T-Switch Optical Internet Backup Service BCP solution providing automatic mobile network failover when the main optical internet line fails, supporting multi-carrier cloud SIM and customer portal monitoring. Offered as rental (3 or 5 year) or purchase plans.
• Emergency Notification Device (110-ban) One-button emergency alarm that auto-dials 110 (police) with 24/7 monitoring center and regular maintenance. Approximately 24,000 installations across Western Japan including schools, nurseries, and financial institutions.
• Carbon Neutral Solutions (Energy-saving & Demand Control) Energy-saving services combining demand control, water-spray cooling for outdoor units, LED lighting, and proprietary electric rectification devices to reduce electricity costs (10-30%) and CO2 emissions. ESCO model available.
• One-Stop DX Support (おまかせDXサポート) ICT/office DX service bundle integrating multiple cloud software tools (KING OF TIME attendance, freee HR/accounting, CloudSign e-signature, BtoB e-invoice, Bqey alcohol check) under one support umbrella for SMB and mid-market customers.
• PDCE Lightning Rod (PDCE避雷針) Lightning suppression system using negative charge emission technology instead of traditional positive-attraction design. Four product models: Magnum, Junior, Marine, and HT500 for various facility types. 10-year damage warranty.
• Kaiyasu.net (買いやす.net) B2B Office Supplies E-commerce B2B office supplies e-commerce platform with same-day/next-day delivery and free nationwide shipping from one unit. Includes invoice/account-transfer/credit card payment options for corporate procurement.
• BCP (Business Continuity) Solutions Comprehensive BCP support including T-Switch internet backup, IP wireless disaster communication (J.mobile), and Anshin Stock subscription-based disaster preparedness supply management.
• J.mobile IP Wireless Disaster Communication Service IP wireless radio service using NTT Docomo network providing nationwide coverage, license-free operation, unlimited voice calls, and GPS tracking for reliable communication during disasters.
• Nursing Care ICT (介護ICT) ICT and IoT solutions for nursing care facility DX and operational efficiency, including care management systems and IoT device integration. Operates 11 facilities with 8 care services in the Northwest Japan area.
• Hybrid Security Services (Manned + Robotic) Security services combining human guards (entrance, patrol, parking) with mechanical systems (sensors, AI cameras, monitoring) and autonomous ugo security robots for comprehensive building protection.
• Equipment Management & Inspection Services Building equipment management services covering electrical, HVAC, fire safety, elevator systems, sanitation, pest control, building inspection, and construction. Includes ugo avatar robot-based remote inspection.
• Professional Cleaning & Cleaning Consulting Professional cleaning services including hygiene management (air quality, water supply, drainage, pest control), expert consulting on cleaning strategies, and property value enhancement for office and commercial buildings.
• Staff More (スタッフモア) Temporary Staffing Temporary staffing (worker dispatch) service placing workers in administrative, cleaning, security, and nursing roles. Includes BPO outsourcing services with paid employment placement business certification.
• Muscle Dining Office (筋肉食堂Office) Frozen Meal Service Frozen meal delivery service providing high-protein, low-calorie bentos (100+ menu items) for corporate employee cafeterias as part of employee wellness benefits programs.
• Business Phone Button Sheet Printing Service (示名打写) Custom business phone button sheet printing service using PowerPoint templates for multiple NTT business phone models. Sold exclusively to NTT and NTT Group companies.
• Office Space Design & Relocation Service One-stop office space planning, new office setup, relocation (layout design, mover coordination, equipment procurement), and renovation services.
• Pole Advertising (電柱広告) Pole advertising service for brand awareness campaigns, such as driving clinic recognition among local residents near advertised sites.
• Building & Apartment Management Services Comprehensive building and apartment management including cleaning, security, equipment inspection, carbon neutral solutions, renovation, and smart building maintenance. Serves 3,000+ buildings across Western Japan.
• Life Design Training (ライフデザイン研修) Employee financial planning and life design seminars covering pension systems, asset formation, second-life planning, and caregiving prevention. For corporate employee benefits programs.
• BPO (Business Process Outsourcing) Outsourcing services covering office administration, staffing, and operational support to help companies focus on core business while reducing overhead.

Quantifiable outcome

• 清掃ロボット導入数 1,000台以上・清掃DXの促進
• +11 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and moderate.

• Octa Robotics株式会社coreTechnology or Integration · 17 June 2026Octa Robotics社が提供するドア口ボット連系システム「LCI Node R」を活用した、西日本では初となる清扫·配膳·警備口ボットと「開き戸」の自動開閉連動の実証に成功。自社環境での動作確認完了。LCI Node Rはリョービ社の電動式ドア開閉装置RUCAD向けLCI服务の構成要素。施設内のインフラ連系による「ロボットフレンドリーな環境」構築に向けた协業。
• Hellohas Robotics株式会社coreChannel Partner/ Reseller/ Distributor · 20 November 2024Hellohas Robotics社との清掃口ボットの販売代理店契約を締結。NTT西区日本の清扫ロボットラインナップにHellohas Robotics社の製品を追加導入し、销售代理展开。
• 株式会社構造計画研究所moderateImplementation/ SI/ Consulting Partner · 1 May 2024株式会社構造計画研究所との协業により、福岡県久山町に公共施設予約システム「まちかぎリモート」·スマートロック「RemoteLOCK」を導入·実装。NTT西区日本のNTT西区日本の提案·管理·現地主 대응业务、構造計画研究所の技術対応·システムサポートの分業モデルで、公共施設{DX}化·住民サービス向上を提案·提供。
• NTT西区日本（西斯電信電話株式会社）coreStrategic or Co-development Partner · 21 July 2022NTT西区日本の清掃DX·ロボティクス·{BCP}対策·オフィ术·広告·引越·介護等多領域での深い戦略的连係。NTT西区日本の所有·lれるビル·施設へのサービス提供、NTT西区日本の集团内の顧客·取引先への推荐·连合営業·共同广告·展示会·実証実験·技術开发·商品開発等进行合作。NTT西区日本の子·l属企业·関連企业·surrent社。
• ugo株式会社coreTechnology or Integration · 21 July 2022ugo社は人とロボットの融合によるサスティナブルなワークスタイルを提供するロボティクス·ソリューション·カンパニー。人型業務DXロボット「ugo Pro」「ugo mini」によりオフィスビル·商業施設·데이터센터等における警備·設備点検等进行。双方でビル管理業務の{DX}化·スマート化を目指す共同実証実験（2023年11月）を実施。NTT西区日本グループとugoのビル管理{DX}ワンストップサービス提供を開始（2024年7月）。
• パナソニック株式会社coreTechnology or Integration · 21 July 2022NTT西区日本のクラウド型オフィスロボット清掃サービス「ロボ★メン」の核心 составляющаяとして、パナソニック社の業務用小型口ボット掃除機「RULO Biz」（MC-GRS830）のレンタルを受けて提供。「RULO Biz」の遠隔制御·クラウド管理のテクノロジーをNTT西区日本のプラットフォームと連携。清扫·警備·点検等多种口ボットラインナップの構築基盤。
• NTT西区日本グループ各社（NTT西区日本グループ）coreStrategic or Co-development PartnerNTT西区日本·NTT西区日本AP·NTTビジネスアソシエ西区日本·NTT西区日本の广告·出版·印刷·保险·データ·通信·設備·メンテナンス等多多様なグループ企业在。プライバシーマークの共同利用、技術·商品的连携、广告·宣传、仕入价格の低減·充実したラインナップの实现等进行广泛的集团连係。NTT西区日本の子company·関連企业·surrent社·合资企业等のグループ会社との密切な连係。
• NTT西区日本グループ各協力店·下游企业moderateChannel Partner/ Reseller/ Distributor购い容易.netに出店するサービス提供者·人材派遣の取引先·介護施設の協力店·セレモニーサービスの协力店（全国セレモニーネットワーク·爱昇殿·内存ード·サンレー·セレモニー福岡等）·保险·広告·印刷·设备·通信等多多様な下游协力店·下游企业·取次店·代理店·特约店·通建会社组成的外部企业ネットワーク。广泛的流通·提供网络的構築基盤。
• NTT西区日本グループ（グループ概要に名称列举）coreStrategic or Co-development PartnerNTT西区日本グループ：公司公告·广告·イベント·印刷·DX·保险·通信·设备メンテナンス·引越·人材派遣·广告代理·出版·数据エントリー·情報処理·冠婚葬祭·电池再生等多领域を涵盖するグループ企业提供。グループ公司在NTT西区日本のブランド·销售渠道·仕入网络·技術基盤を活用した事业展开。
• NTT西区日本グループ（プライバシーマーク共同利用の协aine企业一覧）moderateStrategic or Co-development Partnerプライバシーマーク制度に基づく、NTT西区日本·NTTビジネスソリューションズ·NTTメディアサプライ·NTT西斯·NTTメディアサプライ·NTT西斯·NTT西斯等其他NTT西区日本グループ企业との个人信息の共同利用。各社のサービス等のご紹介·ご提案、新たなサービス等の企画·開発、各种サービス等の品質改善·CS向上等のため。责任管理者：NTT西区日本 代表取締役社長 山田 邦裕。
• NTT西区日本グループ各企业（グループ会社一览）coreStrategic or Co-development Partner株式会社電電広告·株式会社广告通信社·近電写真工業株式会社·株式会社テルテック四国·株式会社データプラス·NTT西区日本ビジネスフロント株式会社·NTT西区日本·NTTグループ共済会·テル东区日本等、多彩なNTT西区日本グループ企业提供。広告·印刷·通信·设备·メンテナンス·引越·印刷·DX·保险·共済等の多角的サービスラインを構成。
• NTT西区日本グループ（グループ会社の関係機関）coreOthersNTT西区日本株式会社（西区日本の直接的大株束·亲会社）。NTT（日本電信電話株式会社）の完全子·l属企业であるNTT西区日本の完全子|l属企业。NTT西区日本のグループ公司的位置づけ。NTT西区日本のグループ会社·関係機関·提携先·下游企业 широко распростерта。

Scale indicators8 records

Recent moves12 records

Expansion highlights6 records

Broad incumbents

• SECOM Co., Ltd. Japan's leading comprehensive security services company with online security systems, manned guarding, and disaster prevention. Comparable for the security/emergency notification portion of TelWel's portfolio.
• Sohgo Security Services (ALSOK): Japan's largest security services company offering manned guarding, electronic security, and disaster prevention. Comparable for TelWel's security/emergency notification device services, though ALSOK is a much larger, public, full-service security specialist.
• Sanki Engineering Co., Ltd. Major Japanese building services engineering firm specializing in HVAC systems, electrical, plumbing, and energy management. Comparable for TelWel's carbon-neutral, energy-saving, and equipment management services.
• NTT Facilities, Inc. Sister NTT Group company specializing in building design, construction, and facility management for data centers and offices. Comparable as an NTT-affiliated IFM provider, though focused on larger-scale data center/ICT infrastructure projects.

Direct peers

• Dai-Dan Co., Ltd. Japanese building services company specializing in HVAC, electrical, plumbing, and facility maintenance. Comparable for the equipment management and MEP portions of TelWel's integrated FM offering.
• Aeon Delight Co., Ltd. Leading Japanese integrated facility management company providing cleaning, security, building maintenance, construction, and environmental services. Directly comparable to TelWel's IFM model with technology-enabled service delivery.
• Nippon Kanzai Holdings Co., Ltd. Major Japanese building management and real estate services company offering property management, cleaning, security, and consulting. Direct peer in the integrated building services market with similar B2B focus.
• Duskin Co., Ltd. Japan's largest cleaning and hygiene services company, offering integrated facility management including cleaning, sanitation, security, and rental services. Directly comparable to TelWel as a Japanese IFM/cleaning services provider serving commercial buildings and offices.
• Tokyu Communitye Corp. Subsidiary of Tokyu Fudosan providing building management, cleaning, security, and facility operations services. Comparable as a property-management-affiliated IFM provider with strong regional presence.
• Taisei Service Inc. Cleaning and facility services company affiliated with Taisei Corporation. Comparable to TelWel's cleaning and building maintenance operations serving commercial properties in the Japanese market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=3dnDP4_ec3I
• Facebookfacebook.com/telwel.seikatsu.ouenhonpo

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TelWel West Nippon