Azeo
Azeo Sweden AB is a Swedish managed IT services provider offering subscription-based outsourced IT departments to SMBs (1-300 employees), bundling unlimited support, security, device management, and Microsoft 365 or Google Workspace licensing under its flagship Azeo One product.
- Company typePrivate
- Founded2020
- HeadquartersStockholm, Sweden
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Azeo does
Azeo Sweden AB is a Swedish managed IT services provider founded in 2020 and headquartered in Stockholm, with additional offices in Gothenburg and Malmö. The company sells an outsourced IT department subscription to Swedish small and medium-sized businesses (1-300 employees), bundling unlimited support, security, backup, device management, and either Microsoft 365 or Google Workspace licensing into a single fixed monthly fee under its flagship product, Azeo One. Hourly consulting, equipment rental and sales, customer training, security analysis, and bespoke solutions for complex environments are offered as adjacent revenue streams.
Azeo's technology stack is built around Microsoft and Google cloud ecosystems rather than proprietary infrastructure. Core delivery channels include the Azeo IT Support app on Microsoft Teams (with AI-powered chat and ticket creation), the Azeo mobile app on iOS and Android, and the "Kai" virtual AI assistant accessible by phone. Azeo holds Microsoft Solutions Partner and Google Workspace Partner certifications, integrates with Microsoft Intune, Microsoft Authenticator, and Azure Virtual Desktop, and guarantees a sub-3-minute average support response. Customer satisfaction signals are strong, with a Net Promoter Score of 70 and a Customer Satisfaction Score of 97.1%.
The business is bootstrapped and founder-led by CEO Gustav Hagberg, CTO Kristian Johnson, and Customer Success Manager Johan Lönnqvist, with no disclosed institutional funding. Distribution is direct — phone, email, website forms, and in-person meetings across the three Swedish offices — augmented by a Microsoft Teams Store listing and content marketing via blog, LinkedIn, Facebook, and Instagram. Azeo reports serving over 200 companies daily and was recognized as a DI Gasell 2025 high-growth business by Dagens Industri.
Azeo firmographics
Firmographics- Name
- Azeo
- Legal name
- Azeo Sweden AB
- Website
- https://azeo.se
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Azeo Sweden AB is a Swedish managed IT services provider offering subscription-based outsourced IT departments to SMBs (1-300 employees), bundling unlimited support, security, device management, and Microsoft 365 or Google Workspace licensing under its flagship Azeo One product.
- Ownership category
- akta.pro rank
Azeo industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Office Machinery and Equipment Rental and Leasing (53242)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Rental & Leasing (7377)
- akta.pro primary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
- akta.pro secondary industries
- Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)
Keywords
Where Azeo is headquartered
LocationHeadquarters
- HQ city
- Stockholm
- HQ country
- Sweden
- HQ region
- Europe
Offices4 records
Markets served
Azeo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- IT Department Subscription (Azeo One): Monthly subscription model providing complete IT department services including unlimited support, security, backup, device management, and Microsoft 365 or Google Workspace licensing. Customers pay a fixed monthly fee regardless of support usage, with no binding periods or unexpected costs.
- Hourly Consulting: Pay-per-hour IT consulting for non-subscribers or ad-hoc support needs. Used for one-time assistance or migration services.
- Equipment Rental: Rental of IT equipment including computers with 36-month rental period. Includes service, support and replacement when needed.
- Equipment Sales: Sale of IT equipment including computers and accessories. Terms include payment on delivery with ownership retained until full payment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | IT Department Subscription (Azeo One) |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Azeo product offering
Product offeringCore offering
Azeo provides subscription-based outsourced IT department services (Azeo One) to small and medium businesses in Sweden, bundling unlimited IT support with a guaranteed under-3-minute response, security and backup, multi-platform device management, and Microsoft 365 or Google Workspace licensing into a single fixed monthly fee. Complementary offerings include hourly IT consulting, hardware rental and sales, an AI-powered Microsoft Teams support app, a mobile app, virtual AI assistant Kai, customer training, and additional services for larger or more complex IT environments.
Product overview
Azeo is a Swedish managed IT services provider offering a subscription-based outsourced IT department model primarily through its core product, Azeo One. The portfolio is anchored by Azeo One, which bundles unlimited IT support, security, device management, backup, and Microsoft 365 or Google Workspace licensing into a single fixed monthly subscription. Complementary offerings include the Azeo IT Support Teams App (a Microsoft Teams-integrated app with AI-powered chat), the Azeo mobile app (iOS/Android), Kai the virtual AI assistant (phone-based support), security analysis services (monthly reviews), backup and data recovery, customer training, and additional services for larger or more complex IT environments. The Azeo Teams App and Azeo App serve as customer-facing access channels, while the core Azeo One subscription drives the service delivery backend.
Differentiator
Problem solved
Functional benefit
Brands
- Azeo One: The company's flagship subscription-based IT department service (IT-as-a-Service) offering unlimited support, IT security, device management, backup, and Microsoft 365 or Google Workspace licensing to small and medium-sized businesses at a fixed monthly price.
- Azeo Teams App
- Azeo App
Products and services
- Azeo One Subscription-based full-service IT department for small businesses that bundles unlimited IT support, IT security, device management, backup, and Microsoft 365 or Google Workspace licensing into a single fixed monthly subscription with no binding periods.
- Azeo IT Support (Teams App) Microsoft Teams app available in the Teams Store and Microsoft AppSource that provides AI-powered chat assistance, ticket creation, and direct technician contact inside Microsoft Teams for Azeo's customers.
- Azeo App Mobile application available on Google Play and the Apple App Store that provides Azeo's customers with direct access to IT support and company resources from iOS and Android devices.
- Kai (Virtual AI Assistant) Virtual AI assistant accessible by phone at +46 8 525 165 56, providing an AI-powered support channel for Azeo customers.
- Kundutbildningar (Customer Training) Customer education courses, seminars, and training sessions provided by Azeo to help customers make the most of their IT tools and security practices.
- Säkerhetsanalys (Security Analysis) Monthly security analysis service that reviews Microsoft Secure Score, MFA implementation, SPF/DKIM email security, and app permissions to identify vulnerabilities and provide recommendations.
- Backup & Data Recovery Backup of Microsoft 365 company data with the ability to restore files, emails, and calendars, including Microsoft 365 Business Premium backup with verified recovery capability.
- Tilläggstjänster (Additional Services) Supplementary IT services for slightly larger companies or custom IT needs, covering tailored solutions, complex IT environments, high security requirements, server operations, geographic distribution, and extended SLAs.
Quantifiable outcome
- Response time under 3 minutes on average, guaranteed
- +3 more outcomes
Companies that use Azeo
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Azeo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature2 records
Azeo partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Solutions Partner providing cloud-based productivity solutions including Microsoft 365, Azure, and related services. Azeo integrates their AI-powered support directly into Microsoft Teams and delivers Microsoft 365 licensing as part of their subscription service.
- GooglecoreGoogle Workspace Partner providing cloud productivity tools including Gmail, Google Drive, and collaboration applications. Azeo offers Google Workspace as an alternative to Microsoft 365 within their service portfolio.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Azeo competitors and assessment
Company assessmentBroad incumbents
- Atea: Largest Nordic IT infrastructure and managed services provider with full Swedish coverage. Competes with Azeo for SMB and mid-market IT outsourcing but at significantly greater scale and with a far broader portfolio.
- CGI Sverige: Global IT and business consulting services firm with a large Swedish operation. Competes for outsourced IT management, Microsoft 365, and security service contracts in Sweden.
- Dustin: Nordic IT hardware, software, and services reseller. Overlaps with Azeo on hardware supply, Microsoft 365 licensing, and increasingly on managed services for SMBs in Sweden.
- Knowit: Nordic IT and digital consultancy with a managed services practice in Sweden. Targets a similar SMB-to-mid-market customer base and offers IT support and Microsoft cloud services comparable to Azeo One.
- Tietoevry: Nordic digital services and software company with a managed IT services arm serving Swedish enterprises and public sector. Provides adjacent IT outsourcing and Microsoft cloud services to Azeo's customer base.
Direct peers
- Sitedev: Swedish MSP offering outsourced IT department, Microsoft 365, and security services to SMBs in Stockholm and surrounding regions. Closest same-stage managed IT services competitor to Azeo.
- VionIT: Swedish managed IT services provider serving SMBs with subscription-based IT support and cloud administration in Stockholm. Direct subscription-MSP peer comparable to Azeo One.
- EuroConsult: Swedish IT services firm focused on small and medium businesses with managed IT, cloud, and support offerings. Direct SMB-focused competitor operating in overlapping Swedish geographies.
- Sigma IT (Sigma Group): Swedish IT consultancy with practices in managed services, Microsoft cloud, and IT support for SMBs. Closest mid-sized direct competitor to Azeo in terms of target customer, technology stack, and Swedish geographic focus.
- B3IT: Swedish IT consultancy delivering outsourced IT management, Microsoft cloud services, and IT support to SMBs. Directly comparable to Azeo's managed services offering and target segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Azeo social profiles
Digital presenceAzeo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Azeo leadership team
Management profileNumber of profiles
Profiles9 records
Azeo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Azeo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Azeo
What does Azeo do?
Azeo provides subscription-based outsourced IT department services (Azeo One) to small and medium businesses in Sweden, bundling unlimited IT support with a guaranteed under-3-minute response, security and backup, multi-platform device management, and Microsoft 365 or Google Workspace licensing into a single fixed monthly fee. Complementary offerings include hourly IT consulting, hardware rental and sales, an AI-powered Microsoft Teams support app, a mobile app, virtual AI assistant Kai, customer training, and additional services for larger or more complex IT environments.
Is Azeo a public or private company?
Azeo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Azeo founded?
Azeo was founded in 2020. It employs 1 to 10 people.
Where is Azeo based?
Azeo is headquartered in Stockholm, Sweden, in the Europe region.
How does Azeo make money?
Four revenue lines are on record. IT Department Subscription (Azeo One) is the primary driver. The others are hourly Consulting, equipment Rental and equipment Sales.
Who are Azeo's main competitors?
Broad incumbents on record are Atea, CGI Sverige, Dustin, Knowit and Tietoevry. Direct peers are Sitedev, VionIT, EuroConsult, Sigma IT (Sigma Group) and B3IT.
Does Azeo have an API?
No public API is recorded for Azeo.
What industry is Azeo in?
Azeo's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAA, IT Service Desk & End-User Support (L1/L2), with a secondary code of BPAEAOAI, Endpoint & Mobile Asset Management (UEM/MDM Asset Controls). Its NAICS code is 54151 and its SIC code is 7370.