What ROBOWORX does

Roboworx is a US-based robotics field service organization that provides nationwide installation, preventative maintenance, break/fix support, and fleet management services for commercial robot deployments. The company operates as a wholly-owned subsidiary of Administrative Resource Options, Inc (ARO), a 1990-founded managed services firm headquartered in Schaumburg, Illinois; Roboworx was launched as a dedicated brand in January 2024 after originating as ARO's robotics division in 2022. Its core technology platform is the Robot Service Manager (RSM), described as the industry's first robot service maintenance optimization software system, which provides scheduling, service records, best-practices databases, and client visibility tooling; in February 2026 the company added AI-powered predictive analytics to RSM that use machine learning on historical service data and live telemetry to anticipate component failures.

The company targets two layers of the robotics value chain. Its primary customers are robot OEMs, resellers, and integrators that lack their own field service infrastructure, including named partners Miso Robotics, Picnic Works, Richtech Robotics, and EMP Advisors; downstream end users include brands such as Jack in the Box and White Castle that deploy Miso's Flippy Fry Stations. Roboworx serves end markets spanning warehousing and logistics, foodservice and hospitality, healthcare, manufacturing, cleaning, delivery, and security. Service delivery is performed by a US nationwide corps of certified, robotics-focused technicians distinct from generalist contractors, and the company is expanding into emerging categories such as humanoid robotics.

Roboworx monetizes through a Robotics-as-a-Service (RaaS) subscription bundle, standalone subscription contracts, pay-as-you-go engagements, and professional services for installation, training, and depot repair. RSM software is provided at no additional charge to customers and partners. Pricing is predominantly quote-based for enterprise OEM partnerships, with monthly billing on RaaS contracts. The company employs 51-100 staff, has no disclosed external funding, and operates as a strategic business unit within the privately held ARO parent.

Name

ROBOWORX

Legal name

Administrative Resource Options, Inc

Website

https://roboworx.io

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

51–100 employees

Short description

Roboworx is a US-based robotics field service organization that installs, maintains, and supports commercial robot fleets for robot OEMs, resellers, and integrators across warehousing, foodservice, healthcare, and manufacturing, using its proprietary RSM software and AI-powered predictive analytics.

Ownership category

akta.pro rank

Product category

Robotics Field Services

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), General Industrial Machinery & Equipment (3560)

akta.pro primary industry

Robot Software, Autonomy Stacks & Simulation (ROS, digital twins) (HDAAAIAK)

akta.pro secondary industries

Industrial & Warehouse Robotics (HDAAAIAA), Humanoid & General-Purpose Robots (HDAAAIAJ)

Keywords

• Robotics field services
• Fleet management software
• Robotic predictive maintenance
• Robotics-as-a-service
• Robot service management

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Robotics-as-a-Service (RaaS): Bundled service model that includes robotic implementation and managed robot services. Manufacturers preserve capital while Roboworx owns assets and provides full operational support including 24/7 monitoring, fleet management, break/fix support, and lifecycle management.
2. Subscription Service Model: Predictable cost subscription model for ongoing service and support, offering flexibility compared to building internal service teams.
3. Pay-as-you-go Service: Flexible engagement model to meet changing customer needs, allowing partners to scale service utilization based on demand.
4. Professional Services: Installation, startup, training, preventative maintenance, break/fix support, and depot services for robot fleets across multiple industries.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ROBOWORX provides nationwide robotics field services and proprietary fleet management software (Robot Service Manager / RSM) to robot OEMs, resellers, and integrators. The company delivers installation, preventative maintenance, break/fix repair, customer training, performance optimization, and end-to-end fleet management for commercial robot deployments. Service is offered via Robotics-as-a-Service (RaaS) subscriptions, pay-as-you-go engagements, or white-label OEM partnerships.

Product overview

ROBOWORX offers a unified service infrastructure platform for robotics companies, centered on its proprietary Robot Service Manager (RSM) software system. RSM serves as the core platform providing scheduling, best practices database, service records, and client visibility. The company delivers associated service modules including preventative maintenance, break/fix service, installation & startup, customer training, performance optimization, fleet management, and same-day/hotswap options. Services are available through flexible subscription or pay-as-you-go programs across warehouse, cleaning, delivery, food service, security, and other industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Robot Service Manager (RSM) Industry's first robot service maintenance optimization software providing comprehensive scheduling, best practices database, service records with photos, and client visibility tools for robot technicians and OEM partners. Included at no charge for Roboworx customers and partners.
• Installation & Startup Configuration, mapping, and testing services for new robot deployments, including LiDAR interference resolution and firmware updates, performed by certified robotics experts at customer facilities.
• Break/Fix Service On-demand repair service delivered through a nationwide infrastructure of certified robotics technicians, providing rapid response to robot outages at customer locations.
• Preventative Maintenance Regular proactive site visits by certified robotics technicians to identify and address issues before they cause downtime; cited as reducing break/fix calls by 93%.
• Customer Training Hands-on robotic operations training for new employees and new-features demonstrations, helping OEM customers' end users operate deployed robots effectively.
• Performance Optimization On-site reviews ensuring customers properly use deployed robots, maximizing features, optimizing utilization, and tuning operational performance.
• Fleet Management Data-driven maintenance management maximizing utilization, uptime, and cost efficiency for robot fleets, including end-of-life services such as part harvesting, system refurbishment, and recycling.

Quantifiable outcome

• 93% reduction in break/fix calls through preventative maintenance
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Miso RoboticscoreStrategic or Co-development Partner · 17 June 2025Strategic partnership for installation, maintenance, and ongoing support of Miso's Flippy Fry Station robots across North America. Addresses labor shortages in restaurant industry by offering complete automation solution with no upfront costs. Roboworx provides deployment, preventative maintenance, on-demand service, and customer success check-ins. Flippy Fry Stations currently deployed in 20 locations including Jack in the Box and White Castle.
• Picnic WorkscoreStrategic or Co-development Partner · 23 May 2025Strategic partnership for national rollout of Picnic's autonomous Pizza Stations. Roboworx handles seamless deployment and maintenance of food automation technology, providing 24/7 remote monitoring, preventative maintenance, and break/fix support. Picnic Pizza Station can assemble 130+ pizzas per hour and is deployed across restaurants, venues, convenience stores, universities, and corporate campuses.
• Richtech RoboticscoreStrategic or Co-development PartnerService partnership where Roboworx delivers enterprise-level service and support that Richtech Robotics' customers demand. Roboworx's responsiveness, technical expertise, and commitment to operational excellence has helped Richtech scale and serve clients at a higher standard.
• OEMs, Resellers, and IntegratorscoreChannel Partner/ Reseller/ DistributorRoboworx partners with robot OEMs, resellers, and integrators, often functioning as the complete service organization for emerging robotics startups that lack field coverage capabilities. Provides preventative maintenance, installations, and end-of-life support services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Aethon: Manufactures and services autonomous mobile robots for hospital logistics with a dedicated field service and support model. Comparable in combining robot deployment with managed service infrastructure for enterprise customers.
• Freedom Robotics: Offers a robot operations and fleet management platform providing observability, logging, and remote management for commercial robot fleets. Overlaps directly with Roboworx's RSM monitoring and predictive analytics functionality.
• Brain Corp: Provides autonomy software and fleet management for commercial robots (cleaning, retail, logistics) with associated service support. Operates in the same intersection of robot software platform and managed service delivery.
• Formant: Provides cloud-based robot fleet management software with monitoring, analytics, and operational visibility tools. Directly comparable to Roboworx's RSM platform on the software side, though Formant does not operate its own nationwide field service network.

Emerging players

• Vecna Robotics: Provides autonomous material handling robots with a service and fleet management layer for warehouse and manufacturing customers. Overlaps with Roboworx in multi-vertical robotic fleet support.
• Cobalt Robotics: Provides security robots as a managed service with continuous remote monitoring and on-site field service. Comparable white-label-style service infrastructure for autonomous robots in commercial settings.
• Rapid Robotics: RaaS provider offering robotic machine tending with managed service and ongoing maintenance. Similar bundled service-plus-equipment model targeting manufacturers lacking internal robotics expertise.
• Formic: Provides Robotics-as-a-Service for manufacturing with bundled equipment, software, and ongoing service/support — directly comparable to Roboworx's RaaS bundling model for industrial robot deployments.
• Knightscope: Operates and services autonomous security robots under a subscription model with a dedicated field operations team. Comparable recurring-revenue service model for commercial robot fleets.

Broad incumbents

• Locus Robotics: Major warehouse AMR vendor operating a Robots-as-a-Service model with extensive internal service operations. Comparable in warehouse robotics service delivery, though Locus primarily serves its own equipment while Roboworx is brand-agnostic.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/roboworx-management

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ROBOWORX