Asfera Technologies

What Asfera Technologies does

Asfera Technologies Private Limited is an India-based computer and telephony integration (CTI) solutions provider founded in 2010 and headquartered in New Delhi. The company delivers outbound and inbound call center software through its flagship platform Convoque, which supports predictive, progressive, power, and preview dialing modes, alongside IVR with automatic call distribution, the Registro call recording product, and Asfercon ACX/VCX audio and video conferencing solutions. Its hardware portfolio covers SIP PRI Gateways, GSM VoIP Gateways, IP-PBX systems, and Voice Blaster and Voice Logger appliances, enabling turnkey telephony stacks.

The technology stack is built on Java and .NET application services running on Apache Tomcat against Oracle and SQL Server databases, and exposes SOAP-based web services and REST APIs rate-limited at approximately 100 requests per minute. Convoque and adjacent products integrate with Salesforce, HubSpot, Zoho, IP-PBX systems, and SIP trunk providers. The company is ISO 9001:2015 and ISO 27001 certified and operates a 15-city service network across India, addressing BPO, real estate, banking and finance, e-commerce, healthcare, education, logistics, and government/defense customers.

Revenue mechanics combine perpetual software licenses, subscription access to the Convoque cloud platform, hardware unit sales, professional services, and per-minute telephony/usage fees. Go-to-market is direct enterprise field sales supplemented by self-serve cloud onboarding through Convoque. Pricing is quote-based with no published list. Named customers include DRDO, BEL, KONE, Computax, DEW, Dhil, Entab, Global, ISAP, and ISHP — indicating a small enterprise and PSU base with some government exposure but no disclosed revenue mix.

Name

Asfera Technologies

Legal name

Asfera Technologies Private Limited

Website

https://asfera.in

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Asfera Technologies is an India-based CTI solutions provider founded in 2010, offering Convoque call center software, IVR, call recording, conferencing, and telephony hardware to enterprise and government customers across a 15-city service network.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Telephone Call Centers (56142), Telephone Apparatus Manufacturing (33421), Telephone Apparatus Manufacturing (334210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming Services (7371), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Contact center software
• Computer telephony integration
• Predictive dialer solutions
• Cloud call center platform
• VoIP gateway hardware

Headquarters

HQ city

Delhi

HQ country

India

HQ region

Asia

Offices16 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Licenses and Subscriptions: Asfera provides software solutions including dialer software, IVR systems, call recording, and conferencing solutions on a subscription or license basis. Pricing is quote-based with no public price list.
2. Hardware Products: Sale of hardware products including SIP PRI Gateway, GSM VoIP Gateway, IP-PBX systems, Headsets, Voice Logger devices, and Voice Blaster.
3. Professional Services and Implementation: Custom software development, telecom solutions development, and integration services. Standard delivery time for services is three days from payment receipt and KYC verification.
4. Usage-Based Telephony Services: Charges for telephony services including API usage (throttling limit of 100 requests per minute or based on licenses), with advance payment and ongoing usage deducted from prepaid balance.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Asfera Technologies develops and sells a Computer Telephony Integration (CTI) software and hardware portfolio for businesses operating contact centers. Its core offerings include the Convoque unified call center platform (with predictive, progressive, power and preview dialers), IVR/ACD solutions, the Registro call recording system, and Asfercon ACX/VCX audio/video conferencing, supplemented by hardware products such as SIP PRI Gateway, GSM VoIP Gateway, IP-PBX, Voice Logger, Voice Blaster, and Headsets. The company also delivers custom software development and telecom integration services, with REST APIs (throttled at 100 requests/minute) for CRM and third-party integration.

Product overview

Asfera Technologies offers a comprehensive call center software ecosystem comprising the Convoque platform as the core unified solution, complemented by multiple dialing modes (Auto Dialer, Predictive Dialer, Progressive Dialer), IVR Solutions for interactive voice response, Registro for call recording, and Asfercon ACX/VCX for audio and video conferencing. The portfolio includes hardware products such as SIP PRI Gateway, GSM VoIP Gateway, IP-PBX phone system, Voice Blaster, Voice Logger (USB and Standalone variants), and Headsets. Additional services include ACD Software, Cloud Call Center, GSM Gateway connectivity, and Automated Outbound Calling capabilities, along with supplementary services like CRM Integration, Click To Call, Call Record Analytics, API Integration, Number Masking, Hold On Music, Virtual Receptionist, and Missed Call Service. Together, these products form an integrated Computer Telephony Integration (CTI) solution for businesses managing inbound, outbound, and multi-channel customer communications.

Differentiator

Problem solved

Functional benefit

Products and services

• Convoque Comprehensive call center solution software providing inbound and outbound call management, predictive/power/progressive dialing, and automation for BPOs, telemarketing firms, and enterprise call centers.
• Auto Dialer Software that automatically dials phone numbers from a predefined list and connects answered calls to live agents, eliminating manual dialing for outbound call operations.
• Predictive Dialer Dialer software that uses algorithms to dial multiple numbers at once and connects only answered calls to available agents, maximizing agent talk time for high-volume outbound calling.
• Progressive Dialer Dialer that automatically dials the next number only when an agent becomes available, ensuring balanced workflow and reduced call drops.
• IVR Solutions Interactive Voice Response system with customizable IVR flow, Automatic Call Distribution, voicemail, and DTMF input for routing calls and providing automated self-service options.
• Registro Call recording and voice logging solution that captures and stores day-to-day transaction interactions for quality assurance, compliance, and training purposes.
• Asfercon ACX Audio conferencing solution for multi-party and multi-room audio conference calls.
• Asfercon VCX Video conferencing system for multi-party and multi-room video conference calls.
• Missed Call Service Service allowing customers to call a dedicated number and hang up before answer, triggering SMS or email responses or IVR callbacks without incurring charges.
• SIP PRI Gateway Hardware device that bridges traditional PRI lines and modern SIP-based communication, converting signals between SIP and PRI protocols for businesses with existing PBX systems.
• GSM VoIP Gateway Hardware device enabling communication between telephone systems and GSM mobile networks, allowing cost-effective outbound calling via mobile networks.
• IP-PBX Internet Protocol-based Private Branch Exchange telephone system using VoIP technology for handling and routing calls within private networks and to PSTN.
• Voice Blaster Voice broadcasting software that broadcasts pre-recorded audio messages to large numbers of telephone numbers simultaneously for mass communication, alerts, and notifications.
• Voice Logger USB USB-based voice logger device recording audio from telephones to computer hard drive, available in 2-channel configurations with hardware compression.
• Voice Logger Standalone Standalone voice logger system supporting 4-port and 16-port configurations for call recording in call centers.
• Headsets Call center headsets for agent use during phone operations.

Quantifiable outcome

• Single-digit employee attrition rate compared to ~30% industry average
• +1 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature12 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Talkdesk: Cloud-native CCaaS vendor focused on AI-driven contact center automation; closely comparable in offerings (predictive/progressive dialers, IVR, call recording) to Asfera's stack.
• Ozonetel: India-headquartered cloud contact center solution provider offering dialers, IVR, and bots; directly comparable to Asfera in targeting Indian BPOs and enterprises.
• Ameyo (C-Zentrix): India-based CCaaS and customer engagement platform offering dialers, IVR, and omnichannel solutions; closest geography- and scale-based direct peer to Asfera.
• MyOperator: India-based cloud telephony and call center platform serving SMEs and enterprises with IVR, dialers, and CRM integrations; comparable offering breadth and India market focus to Asfera.
• Five9: Pure-cloud CCaaS provider offering inbound/outbound dialing, IVR, workforce engagement and AI; directly comparable product surface to Asfera's Convoque and dialer suite.

Broad incumbents

• Genesys: Global CCaaS leader offering cloud and on-premise contact center platforms with AI and omnichannel capabilities; competes with Asfera in the enterprise and BPO contact center software category at much larger scale.
• Avaya: Long-established UC and contact center vendor with on-premise and cloud offerings (IP-PBX, gateways, dialers); competes with Asfera in traditional telephony and CTI infrastructure.
• NICE inContact (CXone): Large incumbent in CCaaS and customer experience software; competes with Asfera in dialers, IVR, recording and analytics across enterprise and BPO segments.

Regional players

• Exotel: India-focused cloud telephony, IVR, and contact center APIs targeting SMBs and mid-market; competitor to Asfera in IVR, virtual numbers, and programmable voice.
• Knowlarity Communications: India- and APAC-focused cloud telephony and contact center provider offering IVR, cloud call center, and voice APIs; directly comparable category peer to Asfera.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AsferaTechnolo1
• Facebookfacebook.com/asferatech
• LinkedInlinkedin.com/company/asfera-technology

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Asfera Technologies