Shipa

What Shipa does

Shipa is a Dubai-based digital logistics platform established in 2018 as the innovation arm of Agility, one of the world's largest logistics companies. The company operates four integrated product lines: Shipa Ecommerce (cross-border fulfillment with integrated first-mile, freight, fulfillment, and last-mile delivery for online merchants targeting the GCC); Shipa Delivery (on-demand, same-day, and next-day last-mile delivery across the UAE, Kuwait, Saudi Arabia, Bahrain, and Oman with cash-on-delivery and prepaid options); Shipa Freight (online air and ocean freight forwarding with instant quotes, booking, and tracking across 100+ countries); and Shipa Mall (international shopping package forwarding service for individual consumers). Supporting services include My Courier personal deliveries and dedicated ecommerce fulfillment centers in Dubai and Kuwait.

The platform is built on a digital-first architecture featuring REST APIs (with documented developer centers for Shipa Delivery and Shipa Ecommerce), iOS and Android mobile applications for shippers, consignees, and drivers, GPS-enabled track-and-trace with SMS notifications, customizable analytics dashboards, digital address capture (mobile number or map pin), and integrated cash-on-delivery and card-on-delivery processing with automated reconciliation. Shipa ships primarily through ecommerce platform integrations with Shopify and Mintsoft, and enterprise customers connect via APIs and SFTP data exchange.

Shipa generates revenue through transaction fees on last-mile deliveries, freight bookings, and COD processing, alongside recurring warehousing and ecommerce fulfillment fees. Pricing follows a pay-as-you-go model with no minimum daily volume for businesses shipping fewer than three deliveries per day, plus usage-based extended liability coverage at $2.50 per $250 unit. The company is fully backed by Agility's global infrastructure (100+ countries, 22,000 employees, 2.2 million sqm of warehousing) and a committed $100 million corporate investment over three years starting 2018, with operational assets including 500+ GCC delivery vehicles and multiple 15,000 SQM fulfillment centers.

Name

Shipa

Legal name

Shipa Delivery Services L.L.C

Website

https://shipa.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Shipa is a Dubai-based digital logistics platform that provides cross-border ecommerce fulfillment, last-mile delivery, and freight forwarding across the GCC and 100+ countries, serving online merchants, SMBs, and consumers via APIs and mobile apps, backed by Agility's global supply chain infrastructure.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Support Activities for Water Transportation (4883), Water Transportation (483), Marine Cargo Handling (488320)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220)

akta.pro primary industry

Cross-Border E-commerce Ocean Forwarding (DDP/DDU) (TLACABAK)

akta.pro secondary industries

Ocean Export Forwarding (Booking/VGM/SI/BL) (TLACABAF), Ocean Import Forwarding (Destination Handling/DO/ISF) (TLACABAE)

Keywords

• Cross-border ecommerce fulfillment
• Last-mile delivery services
• Digital freight forwarding
• Logistics technology platform
• Personal courier services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Ecommerce Logistics and Fulfillment: Integrated cross-border fulfillment solutions including first-mile pickup, origin fulfillment (storage, pick, pack), and last-mile delivery. Revenue generated through per-order fulfillment fees, warehousing charges, and delivery fees.
2. Last-Mile Delivery: On-demand, same-day, and next-day delivery services across the GCC. Revenue generated through delivery fees charged per shipment, with additional fees for COD handling, Saturday/Friday deliveries, and failed delivery attempts.
3. Air & Ocean Freight Forwarding: Instant quotes and online booking for air and ocean freight across 100+ countries. Revenue generated through freight booking and forwarding fees.
4. Cash-on-Delivery (COD) Processing: COD service for collecting payment upon delivery, carrying an additional fee per transaction. CardOD option also available with transaction fees deducted from remitted amounts.
5. Customs Clearance Services: Fast customs clearance for shipments entering GCC markets, bundled with freight and fulfillment services.
6. Warehousing Services: Temporary storage of goods in Shipa facilities, offered as part of fulfillment solutions or standalone, with per-unit or per-period storage fees.
7. International Shopping / Package Forwarding: Shipa Mall provides international mailbox services allowing GCC consumers to shop globally and receive purchases at reduced shipping rates. Revenue from shipping and handling fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Shipa is a digital logistics platform that operates cross-border ecommerce fulfillment (Shipa Ecommerce), last-mile delivery (Shipa Delivery) for both businesses and individual senders, digital air and ocean freight forwarding (Shipa Freight), GCC-wide LTL road freight (Road Network Solution), and a consumer international shopping and forwarding service (Shipa Mall, powered by MyUS). The platform is delivered through a suite of REST APIs, webhooks, and mobile applications with real-time tracking and COD/CardOD payment processing.

Product overview

Shipa is a digital logistics platform offering a comprehensive suite of integrated logistics services. The platform operates across four core product lines: Shipa Ecommerce (cross-border fulfillment with integrated freight and last-mile delivery), Shipa Delivery (on-demand, same-day, and next-day delivery services), Shipa Freight (air and ocean freight forwarding with instant quotes and booking), and Shipa Mall (international shopping and package forwarding). Supporting services include My Courier for personal deliveries and dedicated fulfillment centers in Kuwait and UAE. All services are accessible via REST APIs, mobile apps, and web portals, powered by Agility's global logistics infrastructure spanning 100+ countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Shipa Ecommerce Cross-border ecommerce fulfillment service for online brands and retailers, covering storage, pick, pack, dispatch, returns, and COD/CardOD payment processing across the GCC (UAE, KSA, Kuwait, Bahrain, Oman). Operational today with planned expansion to 25 markets and serving more than 50 ecommerce brands.
• Shipa Delivery Last-mile delivery service offered to both businesses and individual senders across the UAE, Saudi Arabia and Kuwait. Includes a mobile app with real-time tracking, instant updates, same-day / next-day / scheduled delivery options, an Extended Cover unit-pricing add-on, GPS tracking, and Proof of Delivery with Digital Address Capture. Over 2 million packages have been delivered in the UAE.
• Shipa Freight Digital freight forwarding service for air and ocean cargo that lets customers receive online instant quotes, book shipments online, choose from multiple carrier options, pay on a pay-as-you-use basis, and track shipments in real time via dashboards and analytics.
• Shipa Mall Consumer-facing international shopping solution that provides GCC consumers access to over 7 million products from international retailers, with package forwarding powered by MyUS.
• Road Network Solution (RNS) B2B less-than-truckload (LTL) road freight service connecting all major cities across the GCC, leveraging Agility's regional road network to move commercial cargo between Gulf countries.

Quantifiable outcome

• Delivered more than 1 million parcels as of June 2019
• +3 more outcomes

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Scale indicators11 records

Recent moves12 records

Expansion highlights5 records

Regional players

• mylerodatnow (mylerodatnow): If miscategorized, alternatives include regional Saudi players like NAQEL Express (Aramex subsidiary) and SMSA Express, which offer comparable GCC domestic last-mile and COD parcel services to Shipa Delivery.
• Wing (by Aramex): Aramex's GCC digital delivery brand targeting on-demand ecommerce parcels in the UAE and Saudi Arabia. Operates in Shipa's core GCC last-mile market with comparable same-day and next-day offerings.

Direct peers

• Aramex: UAE-headquartered global logistics company offering last-mile delivery, freight forwarding, and e-commerce fulfillment across the Middle East and 60+ countries. Aramex is Shipa's most direct regional competitor, with overlapping GCC last-mile, COD handling, and cross-border capabilities.
• Flexport: Digital-first global freight forwarder offering instant online ocean and air freight quotes, booking, and tracking. Closely comparable to Shipa Freight's product-led, self-serve freight forwarding model.
• iMile: Middle East-based digital last-mile delivery startup focused on cross-border ecommerce parcels across MENA, with similar API-driven, technology-first operating model. Directly comparable to Shipa Delivery in GCC ecommerce logistics.
• Fetchr: Dubai-based last-mile delivery company using data-driven routing for ecommerce parcels across MENA. Overlaps with Shipa Delivery in GCC on-demand and same-day parcel delivery, particularly for cross-border ecommerce.
• ShipBob: Tech-enabled ecommerce fulfillment provider offering warehousing, pick-and-pack, and shipping with API integration for DTC brands. Comparable to Shipa Ecommerce's cross-border fulfillment and Shopify integration model.

Broad incumbents

• FedEx: Global integrator offering international priority freight, cross-border ecommerce, and last-mile delivery. Overlaps with Shipa Freight for international shipping and Shipa Delivery for cross-border parcel movement.
• DHL: Global logistics incumbent with extensive air, ocean, and last-mile capabilities across the GCC. Competes with Shipa across freight forwarding, cross-border ecommerce, and B2B last-mile but as part of a much broader portfolio.

Emerging players

• Careem (Uber): Middle East super-app offering on-demand courier, food, and parcel delivery across the GCC. Competes with Shipa Delivery for on-demand, app-based parcel movement, though with a broader consumer super-app model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ShipaWorld
• YouTubeyoutube.com/channel/UC0fnD8GWxYTN6kMTdxIERrA
• Facebookfacebook.com/ShipaWorld
• LinkedInlinkedin.com/company/shipaworld
• Instagraminstagram.com/shipaworld

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shipa