Whiz Communications

What Whiz Communications does

Whiz Communications Pte Ltd (WhizComms) is a Singapore-registered, privately held internet service provider founded in 2016 by Kuek Chin Hing. The company delivers residential fiber broadband to Singapore households, offering plans ranging from 2.5Gbps GPON to 10Gbps XGSPON with symmetrical upload/download speeds. WhizComms operates exclusively as a retail service provider on top of Singtel's fiber network and NetLink Trust's last-mile infrastructure, enabling a capital-light operating model with no physical retail stores. The company runs a fully digital distribution model with Singpass-based self-serve sign-up, online account management, and digital customer support channels (live chat, email, phone).

WhizComms' product portfolio centers on monthly subscription broadband contracts priced from $28.99/month for 10Gbps, available in 12 or 24-month terms with auto-renewal to a no-frills month-to-month rate. Revenue streams include recurring broadband subscriptions, value-added services such as the Home Digital Line (voice-over-fiber, $3.04/month) and Home Internet Filter (network-level content filtering, $3.04/month), one-time hardware sales of TP-Link wireless and mesh routers, and a newly launched Travel eSIM service for outbound travelers. A promotional partnership with Singtel CAST bundles 180 days of entertainment content with sign-ups and renewals.

The company exclusively serves the Singapore residential consumer market with no enterprise or SMB segment disclosed. It is positioned as a value-oriented digital alternative to incumbent ISPs, leveraging Singtel's network as a credibility proxy and marketing heavily on affordability, speed, and customer service — the latter earning it a Straits Times Best Customer Service #1 ranking in the ISP category. Operations are headquartered at 150 Kampong Ampat, Singapore, with a staff of 11-50 employees and no external venture funding or parent company.

Name

Whiz Communications

Legal name

Whiz Communications Pte Ltd

Website

https://whizcomms.com.sg

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Whiz Communications (WhizComms) is a Singapore-based residential fiber broadband ISP founded in 2016, offering 2.5Gbps to 10Gbps plans on Singtel's network via a fully digital, no-retail model targeting price-sensitive Singapore households, with recent expansion into travel eSIM services.

Ownership category

akta.pro rank

Product category

Home Broadband Internet Service

NAICS

Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

Keywords

• Home broadband
• Fiber internet
• Travel eSIM
• Internet service provider
• Wireless routers

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Home Broadband Subscription: Monthly subscription fees for 12 or 24-month fiber broadband contracts. Plans range from 2.5Gbps to 10Gbps speeds. Auto-renews on rolling month basis after contract expiry.
2. Value-Added Services: Home Digital Line add-on ($3.04/month) for voice calls over fiber, Home Internet Filter ($3.04/month) for network-wide content filtering, Caller ID and Caller Non-Display add-ons.
3. Hardware Sales: Wireless routers, mesh routers, and accessories available for one-time purchase or bundled with subscription packages. Brands include TP-Link, AirLive, and ASKEY.
4. Travel eSIM: 5G-ready travel eSIM services for overseas data in Malaysia, Thailand, Japan, and other destinations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Whiz Communications sells residential fibre broadband internet subscriptions in Singapore, provisioned over Singtel's fibre network via XGSPON or GPON technology at speeds from 1Gbps to 10Gbps. The company also offers a Travel eSIM service for overseas mobile data and sells wireless and mesh routers as hardware add-ons, with optional value-add subscriptions such as Home Digital Voice and Home Internet Filter.

Product overview

Whiz Communications is a Singapore-based home broadband service provider offering high-speed fibre internet plans ranging from 2.5Gbps to 10Gbps. The core offering consists of Home Broadband Plans using XGSPON technology powered by Singtel's network. The company supplements its broadband service with value-added modules including Home Digital Line for voice services and Home Internet Filter for content filtering. A separate Travel eSIM product provides 5G-ready data for international travelers. Hardware offerings include wireless and mesh routers. A complimentary CAST.SG Entertainment Pack is offered as a promotional add-on with broadband subscriptions.

Differentiator

Problem solved

Functional benefit

Brands

• WhizComms Travel eSIM: A travel eSIM service offering fast and affordable 5G-ready data overseas for destinations including Malaysia, Thailand, Japan, and more.

Products and services

• Home Broadband (1Gbps, 2Gbps, 3Gbps and 10Gbps fibre plans) Residential fibre broadband subscriptions on Singtel's fibre network, offered at 1Gbps (1Gbps GPON 2.5Gbps), 2Gbps (1Gbps GPON 2.5Gbps), 3Gbps (XGSPON with 2.5Gbps base and promotional free upgrade to 3Gbps), and 10Gbps (XGSPON 10Gbps) speed tiers, with 12-month contracts and free installation on top-tier plans.
• Travel eSIM Short-term overseas mobile data connectivity via digital eSIM, covering multiple destinations with 4G/5G networks, sold under the WhizComms Travel eSIM sub-brand and target individual travellers.
• Wireless Router and Mesh Router Hardware Wi-Fi hardware (single-unit wireless routers and multi-node mesh router systems) sold by Whiz Communications to broadband subscribers who need extended in-home Wi-Fi coverage.
• Home Digital Line Optional monthly add-on that provides a home digital voice line over the broadband connection, priced at $3.04/month, available to Whiz Communications broadband subscribers.
• Home Internet Filter Optional monthly add-on that provides in-home internet filtering for broadband subscribers, priced at $3.04/month.

Quantifiable outcome

• Typical 10Gbps download speeds of 7573.90-7785.33Mbps
• +1 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Singtel CAST (CAST.SG)minorGTM or Marketing Partner · 10 January 2025Promotional partnership offering 180 days FREE CAST.SG Entertainment Pack to new broadband sign-ups and renewals. CAST.SG provides streaming access to channels including AXN and Rock Entertainment through Singtel's app.
• SingtelcoreTechnology or IntegrationSingtel provides the underlying network infrastructure for WhizComms broadband services. WhizComms operates as a retail service provider on Singtel's fiber network, utilizing XGSPON and GPON technologies. Speed test results validated by Singtel measurements from April to July 2025.
• NetLink TrustcoreTechnology or IntegrationNetLink Trust (NLT) handles fiber infrastructure including Fibre Termination Point (FTP) installation and service activation. WhizComms coordinates with NLT for new installations and relocations. NLT charges apply for service activation and FTP work.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• StarHub: Major Singapore incumbent offering residential fiber broadband, mobile, pay-TV, and entertainment bundles. Competes against WhizComms in the broadband segment via bundled quad-play propositions and aggressive promotional pricing.
• Singtel: Singapore incumbent telco and owner of the underlying fiber network on which WhizComms resells. Competes broadly in residential broadband via bundled mobile/TV offerings and serves as both a competitor and a critical infrastructure supplier.
• M1: Singapore incumbent telco offering residential fiber broadband alongside mobile services. Competes in the same residential broadband category with bundled plans and broader service portfolio.

Direct peers

• Holafly: Travel eSIM provider offering unlimited and data plans for popular Asian destinations. Directly comparable to WhizComms Travel eSIM in product offering, target customer, and GTM approach.
• Airalo: Global travel eSIM marketplace selling data plans for 200+ countries including Malaysia, Thailand, and Japan. Direct competitor to WhizComms Travel eSIM in the same destination markets and consumer segment.
• Netpluz Asia: Singapore-based fiber broadband and managed-services provider serving residential and SME customers. Comparable in scale and target market, competing for the same no-frills residential broadband segment.
• ViewQwest: Singapore-based residential fiber ISP offering no-frills, high-speed broadband plans on its own and partner infrastructure. Closest direct competitor in the challenger-ISP segment with similar price-led positioning and consumer focus.
• SuperInternet: Singapore-focused fiber broadband reseller targeting residential customers with no-frills plans. Comparable scale and operating model to WhizComms as a small niche ISP on the same wholesale fiber infrastructure.
• MyRepublic Singapore: Challenger fiber ISP targeting Singapore consumers with gigabit broadband bundles. Directly competes on speed tier, contract flexibility, and value pricing against WhizComms.

Others

• NetLink Trust: Singapore's neutral fiber last-mile infrastructure provider that handles Fibre Termination Point installation and service activation for WhizComms. Not a competitor but a critical upstream partner and cost driver.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WhizComms
• Instagraminstagram.com/whizcomms
• Xx.com/WhizComms

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Whiz Communications