Whiz Communications
Whiz Communications (WhizComms) is a Singapore-based residential fiber broadband ISP founded in 2016, offering 2.5Gbps to 10Gbps plans on Singtel's network via a fully digital, no-retail model targeting price-sensitive Singapore households, with recent expansion into travel eSIM services.
- Company typePrivate
- Founded2016
- HeadquartersSingapore, Singapore
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Whiz Communications does
Whiz Communications Pte Ltd (WhizComms) is a Singapore-registered, privately held internet service provider founded in 2016 by Kuek Chin Hing. The company delivers residential fiber broadband to Singapore households, offering plans ranging from 2.5Gbps GPON to 10Gbps XGSPON with symmetrical upload/download speeds. WhizComms operates exclusively as a retail service provider on top of Singtel's fiber network and NetLink Trust's last-mile infrastructure, enabling a capital-light operating model with no physical retail stores. The company runs a fully digital distribution model with Singpass-based self-serve sign-up, online account management, and digital customer support channels (live chat, email, phone).
WhizComms' product portfolio centers on monthly subscription broadband contracts priced from $28.99/month for 10Gbps, available in 12 or 24-month terms with auto-renewal to a no-frills month-to-month rate. Revenue streams include recurring broadband subscriptions, value-added services such as the Home Digital Line (voice-over-fiber, $3.04/month) and Home Internet Filter (network-level content filtering, $3.04/month), one-time hardware sales of TP-Link wireless and mesh routers, and a newly launched Travel eSIM service for outbound travelers. A promotional partnership with Singtel CAST bundles 180 days of entertainment content with sign-ups and renewals.
The company exclusively serves the Singapore residential consumer market with no enterprise or SMB segment disclosed. It is positioned as a value-oriented digital alternative to incumbent ISPs, leveraging Singtel's network as a credibility proxy and marketing heavily on affordability, speed, and customer service — the latter earning it a Straits Times Best Customer Service #1 ranking in the ISP category. Operations are headquartered at 150 Kampong Ampat, Singapore, with a staff of 11-50 employees and no external venture funding or parent company.
Whiz Communications firmographics
Firmographics- Name
- Whiz Communications
- Legal name
- Whiz Communications Pte Ltd
- Website
- https://whizcomms.com.sg
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Whiz Communications (WhizComms) is a Singapore-based residential fiber broadband ISP founded in 2016, offering 2.5Gbps to 10Gbps plans on Singtel's network via a fully digital, no-retail model targeting price-sensitive Singapore households, with recent expansion into travel eSIM services.
- Ownership category
- akta.pro rank
Whiz Communications industry classification
Industry- Product category
- Home Broadband Internet Service
- NAICS
- Wired Telecommunications Carriers (517111)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)
Keywords
Where Whiz Communications is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
Whiz Communications business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Home Broadband Subscription: Monthly subscription fees for 12 or 24-month fiber broadband contracts. Plans range from 2.5Gbps to 10Gbps speeds. Auto-renews on rolling month basis after contract expiry.
- Value-Added Services: Home Digital Line add-on ($3.04/month) for voice calls over fiber, Home Internet Filter ($3.04/month) for network-wide content filtering, Caller ID and Caller Non-Display add-ons.
- Hardware Sales: Wireless routers, mesh routers, and accessories available for one-time purchase or bundled with subscription packages. Brands include TP-Link, AirLive, and ASKEY.
- Travel eSIM: 5G-ready travel eSIM services for overseas data in Malaysia, Thailand, Japan, and other destinations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | 10Gbps Broadband Plan |
| Subscription | Monthly | 3Gbps Broadband Plan |
| Subscription | Monthly | 2.5Gbps Broadband Plan |
| Subscription | Monthly | Home Digital Line Add-on |
| Subscription | Monthly | Home Internet Filter Add-on |
| Unit Pricing | Monthly | Speed Test Results (Validated Apr-Jul 2025) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Whiz Communications product offering
Product offeringCore offering
Whiz Communications sells residential fibre broadband internet subscriptions in Singapore, provisioned over Singtel's fibre network via XGSPON or GPON technology at speeds from 1Gbps to 10Gbps. The company also offers a Travel eSIM service for overseas mobile data and sells wireless and mesh routers as hardware add-ons, with optional value-add subscriptions such as Home Digital Voice and Home Internet Filter.
Product overview
Whiz Communications is a Singapore-based home broadband service provider offering high-speed fibre internet plans ranging from 2.5Gbps to 10Gbps. The core offering consists of Home Broadband Plans using XGSPON technology powered by Singtel's network. The company supplements its broadband service with value-added modules including Home Digital Line for voice services and Home Internet Filter for content filtering. A separate Travel eSIM product provides 5G-ready data for international travelers. Hardware offerings include wireless and mesh routers. A complimentary CAST.SG Entertainment Pack is offered as a promotional add-on with broadband subscriptions.
Differentiator
Problem solved
Functional benefit
Brands
- WhizComms Travel eSIM: A travel eSIM service offering fast and affordable 5G-ready data overseas for destinations including Malaysia, Thailand, Japan, and more.
Products and services
- Home Broadband (1Gbps, 2Gbps, 3Gbps and 10Gbps fibre plans) Residential fibre broadband subscriptions on Singtel's fibre network, offered at 1Gbps (1Gbps GPON 2.5Gbps), 2Gbps (1Gbps GPON 2.5Gbps), 3Gbps (XGSPON with 2.5Gbps base and promotional free upgrade to 3Gbps), and 10Gbps (XGSPON 10Gbps) speed tiers, with 12-month contracts and free installation on top-tier plans.
- Travel eSIM Short-term overseas mobile data connectivity via digital eSIM, covering multiple destinations with 4G/5G networks, sold under the WhizComms Travel eSIM sub-brand and target individual travellers.
- Wireless Router and Mesh Router Hardware Wi-Fi hardware (single-unit wireless routers and multi-node mesh router systems) sold by Whiz Communications to broadband subscribers who need extended in-home Wi-Fi coverage.
- Home Digital Line Optional monthly add-on that provides a home digital voice line over the broadband connection, priced at $3.04/month, available to Whiz Communications broadband subscribers.
- Home Internet Filter Optional monthly add-on that provides in-home internet filtering for broadband subscribers, priced at $3.04/month.
Quantifiable outcome
- Typical 10Gbps download speeds of 7573.90-7785.33Mbps
- +1 more outcomes
Companies that use Whiz Communications
Customer profileSegments1 record
Ideal customer profiles2 records
Whiz Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Whiz Communications partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- Singtel CAST (CAST.SG)minorPromotional partnership offering 180 days FREE CAST.SG Entertainment Pack to new broadband sign-ups and renewals. CAST.SG provides streaming access to channels including AXN and Rock Entertainment through Singtel's app.
- SingtelcoreSingtel provides the underlying network infrastructure for WhizComms broadband services. WhizComms operates as a retail service provider on Singtel's fiber network, utilizing XGSPON and GPON technologies. Speed test results validated by Singtel measurements from April to July 2025.
- NetLink TrustcoreNetLink Trust (NLT) handles fiber infrastructure including Fibre Termination Point (FTP) installation and service activation. WhizComms coordinates with NLT for new installations and relocations. NLT charges apply for service activation and FTP work.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Whiz Communications competitors and assessment
Company assessmentBroad incumbents
- StarHub: Major Singapore incumbent offering residential fiber broadband, mobile, pay-TV, and entertainment bundles. Competes against WhizComms in the broadband segment via bundled quad-play propositions and aggressive promotional pricing.
- Singtel: Singapore incumbent telco and owner of the underlying fiber network on which WhizComms resells. Competes broadly in residential broadband via bundled mobile/TV offerings and serves as both a competitor and a critical infrastructure supplier.
- M1: Singapore incumbent telco offering residential fiber broadband alongside mobile services. Competes in the same residential broadband category with bundled plans and broader service portfolio.
Direct peers
- Holafly: Travel eSIM provider offering unlimited and data plans for popular Asian destinations. Directly comparable to WhizComms Travel eSIM in product offering, target customer, and GTM approach.
- Airalo: Global travel eSIM marketplace selling data plans for 200+ countries including Malaysia, Thailand, and Japan. Direct competitor to WhizComms Travel eSIM in the same destination markets and consumer segment.
- Netpluz Asia: Singapore-based fiber broadband and managed-services provider serving residential and SME customers. Comparable in scale and target market, competing for the same no-frills residential broadband segment.
- ViewQwest: Singapore-based residential fiber ISP offering no-frills, high-speed broadband plans on its own and partner infrastructure. Closest direct competitor in the challenger-ISP segment with similar price-led positioning and consumer focus.
- SuperInternet: Singapore-focused fiber broadband reseller targeting residential customers with no-frills plans. Comparable scale and operating model to WhizComms as a small niche ISP on the same wholesale fiber infrastructure.
- MyRepublic Singapore: Challenger fiber ISP targeting Singapore consumers with gigabit broadband bundles. Directly competes on speed tier, contract flexibility, and value pricing against WhizComms.
Others
- NetLink Trust: Singapore's neutral fiber last-mile infrastructure provider that handles Fibre Termination Point installation and service activation for WhizComms. Not a competitor but a critical upstream partner and cost driver.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Whiz Communications social profiles
Digital presenceWhiz Communications compliance and trust
Trust signalCompliance1 record
Whiz Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Whiz Communications leadership team
Management profileNumber of profiles
Profiles1 record
Whiz Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Whiz Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Whiz Communications
What does Whiz Communications do?
Whiz Communications sells residential fibre broadband internet subscriptions in Singapore, provisioned over Singtel's fibre network via XGSPON or GPON technology at speeds from 1Gbps to 10Gbps. The company also offers a Travel eSIM service for overseas mobile data and sells wireless and mesh routers as hardware add-ons, with optional value-add subscriptions such as Home Digital Voice and Home Internet Filter.
Is Whiz Communications a public or private company?
Whiz Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Whiz Communications founded?
Whiz Communications was founded in 2016. It employs 11 to 50 people.
Where is Whiz Communications based?
Whiz Communications is headquartered in Singapore, Singapore, in the Asia region.
How does Whiz Communications make money?
Four revenue lines are on record. Home Broadband Subscription is the primary driver. The others are value-Added Services, hardware Sales and travel eSIM.
Who are Whiz Communications's main competitors?
Broad incumbents on record are StarHub, Singtel and M1. Direct peers are Holafly, Airalo, Netpluz Asia, ViewQwest, SuperInternet and MyRepublic Singapore. NetLink Trust is listed as an others.
Does Whiz Communications have an API?
No public API is recorded for Whiz Communications.
What industry is Whiz Communications in?
Whiz Communications's product category is Home Broadband Internet Service. Its primary akta.pro industry code is HDAIADAA, Residential/Broadband ISPs (Consumer Internet). Its NAICS code is 517111 and its SIC code is 4813.