Two Lions Mediawerk
Zwei Löwen mediawerk GmbH (Two Lions Mediawerk) is a Münster-based German customer service outsourcing firm serving 5,000+ B2B customers across 146 countries with inbound hotlines, ticket processing, backoffice, IT, and consulting services, supported by its proprietary callbert.ai AI voicebot platform.
- Company typePrivate
- Founded2002
- HeadquartersMünster, Germany
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Two Lions Mediawerk does
Zwei Löwen mediawerk GmbH, operating as Two Lions Mediawerk, is a privately held German customer service outsourcing company headquartered in Münster and founded in 2002 by Kai Burgardt and Nicolas Dexer, who continue to serve as co-Managing Directors. The company provides inbound customer-service operations — including customer, order, service/support, complaint, and emergency hotlines, ticket processing, appointment scheduling, backoffice support, IT services, and customer-service consulting — to more than 5,000 B2B customers across 146 countries and 42 languages. Customer logos disclosed in source materials include Deutsche Rentenversicherung, Lexware, Innovation Group Fleet & Mobility, St. Benno Verlag, Blume 2000, a 75+ location pizza delivery chain, and Kulturprojekte Berlin.
The company's technology stack is centered on a cloud-based contact-center infrastructure built on Asterisk telephony and includes proprietary IVR and Automatic Call Distribution (ACD) systems, skill-based routing, real-time reporting dashboards, and CRM/ticketing integration via APIs developed by an in-house IT department. Its proprietary AI product is callbert.ai, a cloud-based SaaS voicebot platform that provides automated, AI-driven telephone customer interactions using speech processing and conversational AI, offered as a monthly subscription with a 99.5% uptime guarantee and a 30-day cancellation notice. The firm also markets predictive analytics and sentiment analysis as part of its AI automation offering.
Zwei Löwen generates revenue through a mix of managed services (per-minute at €0.50-1.20, per-call at €2-8, and dedicated-agent hourly pricing at €25-45), recurring SaaS subscriptions for callbert.ai, and professional services for consulting and IT integration. Go-to-market is direct B2B via senior account managers (e.g., Senior Account Manager Janes Möller) and an inside-sales team, complemented by content marketing, gated whitepapers, and SEO-oriented educational content. The company emphasizes German data-protection (DSGVO/GDPR) compliance and explicitly markets itself as "no offshoring — Made in Germany," positioning this as a regulatory and trust advantage for German and EU enterprise buyers.
Two Lions Mediawerk firmographics
Firmographics- Name
- Two Lions Mediawerk
- Legal name
- Zwei Löwen mediawerk GmbH
- Website
- https://zweiloewen.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Zwei Löwen mediawerk GmbH (Two Lions Mediawerk) is a Münster-based German customer service outsourcing firm serving 5,000+ B2B customers across 146 countries with inbound hotlines, ticket processing, backoffice, IT, and consulting services, supported by its proprietary callbert.ai AI voicebot platform.
- Ownership category
- akta.pro rank
Two Lions Mediawerk industry classification
Industry- Product category
- Customer Service Outsourcing (BPO / Contact Center Services)
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Telephone Answering Services (561421)
- SIC
- Services-Help Supply Services (7363), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)
Keywords
Where Two Lions Mediawerk is headquartered
LocationHeadquarters
- HQ city
- Münster
- HQ country
- Germany
- HQ region
- Europe
Offices3 records
Markets served
Two Lions Mediawerk business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others
Revenue model
- Customer Service Outsourcing: Full-service BPO for customer service operations including inbound call handling, email processing, ticket management, and technical support. Revenue generated through various pricing models including per-minute, per-call, and dedicated agent arrangements. Core business segment serving over 5,000 B2B customers.
- callbert.ai SaaS Voicebot Platform: Cloud-based software-as-a-service voicebot platform offered on subscription basis. Customers pay monthly fees for platform access, hosting, AI conversation handling, and support based on chosen service level. Includes dashboard, reporting, and telephony system integration.
- Business Support & Technology Services: Additional services including backoffice process outsourcing, IT services, and customer service consulting. Provides specialized administrative support, technology implementation, and strategic advisory services to enterprise clients.
- 24/7 Emergency and After-Hours Support: Round-the-clock telephone availability services for enterprises requiring constant accessibility. Specialized support including emergency hotlines, weekend services, and after-hours coverage for businesses requiring continuous customer contact.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | callbert.ai Voicebot SaaS platform with various service level tiers |
| Usage-based | Pay-as-you-go | Per-minute billing for call center services |
| Transaction based/ take rate | Monthly | Per-call billing model |
| Unit Pricing | Monthly | Dedicated agent model on hourly basis |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Two Lions Mediawerk product offering
Product offeringCore offering
Two Lions Mediawerk provides outsourced customer service operations for B2B clients, including 24/7 inbound hotline handling, ticket processing, back-office and IT support, and secretarial services delivered by multilingual agents across 42 languages and 146 countries. The company supplements these managed services with customer-service consulting and a proprietary SaaS voicebot product, callbert.ai, which automates inbound calls using AI/NLP integrated with its Asterisk-based telephony stack.
Product overview
Two Lions Mediawerk operates as a customer service outsourcing company offering a portfolio of integrated services centered on telephone-based customer care. The core offering consists of customer service outsourcing with inbound services (hotlines, ticket processing), AI automation (via callbert.ai voicebot platform), backoffice support, IT services, and consulting. The callbert.ai platform serves as the company's primary AI/cloud product for voice automation, while inbound services, backoffice, IT services, and consulting function as integrated service modules. The company delivers services from its Münster headquarters with operations spanning 146 countries, 42 languages, and a network of approximately 8,500 employees.
Differentiator
Problem solved
Functional benefit
Brands
- callbert.ai: AI Voicebot service - cloud-based SaaS solution for intelligent voicebots for automated telephony, providing speech processing and AI-based conversation management
Products and services
- callbert.ai Voicebot Platform Proprietary cloud-based AI voicebot / IVR platform that automates inbound calls using speech recognition, NLP, and intent detection, integrated with Asterisk-based telephony, ACD, skill-based routing, real-time reporting, and CRM systems. Sold as a SaaS subscription and embedded within managed customer-service engagements.
- Customer Service Outsourcing (BPO) End-to-end outsourced customer service operations delivered by multilingual agents across 42 languages and 146 countries, covering inbound calls, ticket handling, email and chat support, and 24/7 availability. Sold per-minute, per-call, or with dedicated agents on hourly or project pricing.
- Customer Service Consulting Consulting services to help B2B clients design, optimize, and transform their customer service operations, including strategy, process design, AI/automation roadmaps, and performance management.
- Backoffice Services Outsourced back-office processing support such as data entry, order processing, and administrative workflows handled by Two Lions Mediawerk's multilingual agent teams for B2B clients.
- IT Services IT support and integration services, including telephony, CRM integration, and technical support, delivered to B2B clients as part of or alongside customer service engagements.
- Sekretariatsservice (Secretarial Service) Outsourced secretarial and telephone answering service that handles incoming calls, message taking, appointment scheduling, and caller screening for businesses, professionals, and practices.
Quantifiable outcome
- 30% increase in customer reachability for Deutsche Rentenversicherung after outsourcing first-level support
- +6 more outcomes
Companies that use Two Lions Mediawerk
Customer profileNamed customers7 records
Ideal customer profiles2 records
Two Lions Mediawerk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature6 records
Two Lions Mediawerk partnerships and signals
Strategic signalScale indicators10 records
Recent moves11 records
Expansion highlights6 records
Two Lions Mediawerk competitors and assessment
Company assessmentEmerging players
- Parloa: Berlin-based AI voicebot platform purpose-built for enterprise customer service automation. Comparable: SaaS voicebot product directly overlapping callbert.ai in the German/European market.
- Cognigy: German conversational AI platform for enterprise contact center automation (voicebots, chatbots). Comparable: directly competes with callbert.ai on AI voicebot technology for inbound customer service automation.
Broad incumbents
- Teleperformance: World's largest customer service BPO with significant European operations and growing AI/automation investments. Comparable: scales multilingual inbound contact center services for enterprise clients globally.
- Genesys: Global cloud contact center platform (CCaaS) with AI/voicebot capabilities. Comparable: provides the underlying telephony, ACD, IVR, and AI infrastructure that Zwei Löwen self-builds atop Asterisk for its outsourced CX services.
- Arvato (Bertelsmann): Large German-headquartered BPO and customer service outsourcing arm of Bertelsmann. Direct comparable: similar German roots, multi-language contact center operations, enterprise customers in retail/automotive/public sector, and a much broader service portfolio.
- Five9: Cloud contact center as-a-service provider with AI virtual agents. Comparable: enterprise inbound contact center routing and AI automation technology used by BPOs; competing platform vs. Zwei Löwen's proprietary stack.
- Webhelp (now Concentrix + Webhelp): European-headquartered CX BPO with multilingual delivery. Comparable: customer experience outsourcing, inbound contact centers, and digital/AI transformation of CX operations.
- Majorel / Concentrix (now Foundever): Global customer experience BPO with strong European (incl. German) presence following the Majorel–Concentrix combination. Comparable: large-scale multilingual inbound/outbound customer service for enterprise clients in regulated industries.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Two Lions Mediawerk compliance and trust
Trust signalCompliance2 records
Two Lions Mediawerk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Two Lions Mediawerk leadership team
Management profileNumber of profiles
Profiles4 records
Two Lions Mediawerk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Two Lions Mediawerk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Two Lions Mediawerk
What does Two Lions Mediawerk do?
Two Lions Mediawerk provides outsourced customer service operations for B2B clients, including 24/7 inbound hotline handling, ticket processing, back-office and IT support, and secretarial services delivered by multilingual agents across 42 languages and 146 countries. The company supplements these managed services with customer-service consulting and a proprietary SaaS voicebot product, callbert.ai, which automates inbound calls using AI/NLP integrated with its Asterisk-based telephony stack.
Is Two Lions Mediawerk a public or private company?
Two Lions Mediawerk is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Two Lions Mediawerk founded?
Two Lions Mediawerk was founded in 2002. It employs 101 to 250 people.
Where is Two Lions Mediawerk based?
Two Lions Mediawerk is headquartered in Münster, Germany, in the Europe region.
How does Two Lions Mediawerk make money?
Four revenue lines are on record. Customer Service Outsourcing is the primary driver. The others are callbert.ai SaaS Voicebot Platform, business Support & Technology Services and 24/7 Emergency and After-Hours Support.
Who are Two Lions Mediawerk's main competitors?
Emerging players on record are Parloa and Cognigy. Broad incumbents are Teleperformance, Genesys, Arvato (Bertelsmann), Five9, Webhelp (now Concentrix + Webhelp) and Majorel / Concentrix (now Foundever).
Does Two Lions Mediawerk have an API?
No public API is recorded for Two Lions Mediawerk.
What industry is Two Lions Mediawerk in?
Two Lions Mediawerk's product category is Customer Service Outsourcing (BPO / Contact Center Services). Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 561422 and its SIC code is 7363.