Two Lions Mediawerk

What Two Lions Mediawerk does

Zwei Löwen mediawerk GmbH, operating as Two Lions Mediawerk, is a privately held German customer service outsourcing company headquartered in Münster and founded in 2002 by Kai Burgardt and Nicolas Dexer, who continue to serve as co-Managing Directors. The company provides inbound customer-service operations — including customer, order, service/support, complaint, and emergency hotlines, ticket processing, appointment scheduling, backoffice support, IT services, and customer-service consulting — to more than 5,000 B2B customers across 146 countries and 42 languages. Customer logos disclosed in source materials include Deutsche Rentenversicherung, Lexware, Innovation Group Fleet & Mobility, St. Benno Verlag, Blume 2000, a 75+ location pizza delivery chain, and Kulturprojekte Berlin.

The company's technology stack is centered on a cloud-based contact-center infrastructure built on Asterisk telephony and includes proprietary IVR and Automatic Call Distribution (ACD) systems, skill-based routing, real-time reporting dashboards, and CRM/ticketing integration via APIs developed by an in-house IT department. Its proprietary AI product is callbert.ai, a cloud-based SaaS voicebot platform that provides automated, AI-driven telephone customer interactions using speech processing and conversational AI, offered as a monthly subscription with a 99.5% uptime guarantee and a 30-day cancellation notice. The firm also markets predictive analytics and sentiment analysis as part of its AI automation offering.

Zwei Löwen generates revenue through a mix of managed services (per-minute at €0.50-1.20, per-call at €2-8, and dedicated-agent hourly pricing at €25-45), recurring SaaS subscriptions for callbert.ai, and professional services for consulting and IT integration. Go-to-market is direct B2B via senior account managers (e.g., Senior Account Manager Janes Möller) and an inside-sales team, complemented by content marketing, gated whitepapers, and SEO-oriented educational content. The company emphasizes German data-protection (DSGVO/GDPR) compliance and explicitly markets itself as "no offshoring — Made in Germany," positioning this as a regulatory and trust advantage for German and EU enterprise buyers.

Name

Two Lions Mediawerk

Legal name

Zwei Löwen mediawerk GmbH

Website

https://zweiloewen.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Zwei Löwen mediawerk GmbH (Two Lions Mediawerk) is a Münster-based German customer service outsourcing firm serving 5,000+ B2B customers across 146 countries with inbound hotlines, ticket processing, backoffice, IT, and consulting services, supported by its proprietary callbert.ai AI voicebot platform.

Ownership category

akta.pro rank

Product category

Customer Service Outsourcing (BPO / Contact Center Services)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Services-Help Supply Services (7363), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)

Keywords

• Customer service outsourcing
• Call center services
• Business process outsourcing
• Voicebot platform
• Inbound hotline services

Headquarters

HQ city

Münster

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Customer Service Outsourcing: Full-service BPO for customer service operations including inbound call handling, email processing, ticket management, and technical support. Revenue generated through various pricing models including per-minute, per-call, and dedicated agent arrangements. Core business segment serving over 5,000 B2B customers.
2. callbert.ai SaaS Voicebot Platform: Cloud-based software-as-a-service voicebot platform offered on subscription basis. Customers pay monthly fees for platform access, hosting, AI conversation handling, and support based on chosen service level. Includes dashboard, reporting, and telephony system integration.
3. Business Support & Technology Services: Additional services including backoffice process outsourcing, IT services, and customer service consulting. Provides specialized administrative support, technology implementation, and strategic advisory services to enterprise clients.
4. 24/7 Emergency and After-Hours Support: Round-the-clock telephone availability services for enterprises requiring constant accessibility. Specialized support including emergency hotlines, weekend services, and after-hours coverage for businesses requiring continuous customer contact.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Two Lions Mediawerk provides outsourced customer service operations for B2B clients, including 24/7 inbound hotline handling, ticket processing, back-office and IT support, and secretarial services delivered by multilingual agents across 42 languages and 146 countries. The company supplements these managed services with customer-service consulting and a proprietary SaaS voicebot product, callbert.ai, which automates inbound calls using AI/NLP integrated with its Asterisk-based telephony stack.

Product overview

Two Lions Mediawerk operates as a customer service outsourcing company offering a portfolio of integrated services centered on telephone-based customer care. The core offering consists of customer service outsourcing with inbound services (hotlines, ticket processing), AI automation (via callbert.ai voicebot platform), backoffice support, IT services, and consulting. The callbert.ai platform serves as the company's primary AI/cloud product for voice automation, while inbound services, backoffice, IT services, and consulting function as integrated service modules. The company delivers services from its Münster headquarters with operations spanning 146 countries, 42 languages, and a network of approximately 8,500 employees.

Differentiator

Problem solved

Functional benefit

Brands

• callbert.ai: AI Voicebot service - cloud-based SaaS solution for intelligent voicebots for automated telephony, providing speech processing and AI-based conversation management

Products and services

• callbert.ai Voicebot Platform Proprietary cloud-based AI voicebot / IVR platform that automates inbound calls using speech recognition, NLP, and intent detection, integrated with Asterisk-based telephony, ACD, skill-based routing, real-time reporting, and CRM systems. Sold as a SaaS subscription and embedded within managed customer-service engagements.
• Customer Service Outsourcing (BPO) End-to-end outsourced customer service operations delivered by multilingual agents across 42 languages and 146 countries, covering inbound calls, ticket handling, email and chat support, and 24/7 availability. Sold per-minute, per-call, or with dedicated agents on hourly or project pricing.
• Customer Service Consulting Consulting services to help B2B clients design, optimize, and transform their customer service operations, including strategy, process design, AI/automation roadmaps, and performance management.
• Backoffice Services Outsourced back-office processing support such as data entry, order processing, and administrative workflows handled by Two Lions Mediawerk's multilingual agent teams for B2B clients.
• IT Services IT support and integration services, including telephony, CRM integration, and technical support, delivered to B2B clients as part of or alongside customer service engagements.
• Sekretariatsservice (Secretarial Service) Outsourced secretarial and telephone answering service that handles incoming calls, message taking, appointment scheduling, and caller screening for businesses, professionals, and practices.

Quantifiable outcome

• 30% increase in customer reachability for Deutsche Rentenversicherung after outsourcing first-level support
• +6 more outcomes

Named customers7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Scale indicators10 records

Recent moves11 records

Expansion highlights6 records

Emerging players

• Parloa: Berlin-based AI voicebot platform purpose-built for enterprise customer service automation. Comparable: SaaS voicebot product directly overlapping callbert.ai in the German/European market.
• Cognigy: German conversational AI platform for enterprise contact center automation (voicebots, chatbots). Comparable: directly competes with callbert.ai on AI voicebot technology for inbound customer service automation.

Broad incumbents

• Teleperformance: World's largest customer service BPO with significant European operations and growing AI/automation investments. Comparable: scales multilingual inbound contact center services for enterprise clients globally.
• Genesys: Global cloud contact center platform (CCaaS) with AI/voicebot capabilities. Comparable: provides the underlying telephony, ACD, IVR, and AI infrastructure that Zwei Löwen self-builds atop Asterisk for its outsourced CX services.
• Arvato (Bertelsmann): Large German-headquartered BPO and customer service outsourcing arm of Bertelsmann. Direct comparable: similar German roots, multi-language contact center operations, enterprise customers in retail/automotive/public sector, and a much broader service portfolio.
• Five9: Cloud contact center as-a-service provider with AI virtual agents. Comparable: enterprise inbound contact center routing and AI automation technology used by BPOs; competing platform vs. Zwei Löwen's proprietary stack.
• Webhelp (now Concentrix + Webhelp): European-headquartered CX BPO with multilingual delivery. Comparable: customer experience outsourcing, inbound contact centers, and digital/AI transformation of CX operations.
• Majorel / Concentrix (now Foundever): Global customer experience BPO with strong European (incl. German) presence following the Majorel–Concentrix combination. Comparable: large-scale multilingual inbound/outbound customer service for enterprise clients in regulated industries.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Two Lions Mediawerk