Business Automation Services

Name

Business Automation Services

Legal name

Edmunds GovTech

Website

https://basgov.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Local Government Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Public Sector & Government ERP (HDAEAEAG)

akta.pro secondary industries

Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD)

Keywords

• Local government software
• Municipal financial software
• Utility billing software
• Permitting and licensing software
• Municipal cloud hosting

Headquarters

HQ city

Clifton Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Software Subscriptions: Subscription-based software licenses for the municipal management suite including modules for finance, utility billing, permitting, personnel, tax, and citizen engagement. Pricing is quote-based and varies by municipality size and module selection.
2. Cloud Hosting Services: Managed cloud hosting services providing secure infrastructure, backups, and security for deployed software solutions.
3. Implementation & Support Services: Professional implementation, customer support, and customer success services to assist municipalities with deployment and ongoing usage.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Business Automation Services provides an integrated software suite for U.S. local government entities through the Ethos platform, covering finance and accounting, utility billing and collections, permitting and licensing, citizen engagement, personnel, and tax and revenue administration. The offering is rounded out with Online Bill Pay, Cloud Hosting, and Security & Backup services that let municipalities run the suite as a managed cloud deployment.

Product overview

Edmunds GovTech offers a platform-plus-modules architecture for local government software. The core platform centers on Ethos, a modern browser-based municipal finance experience. The product suite includes Finance & Accounting, Utility Billing & Collections, Permitting, Citizen Engagement, Personnel, and Tax & Revenue as core modules. Additional offerings include Online Bill Pay, Cloud Hosting, and Security & Backup services. All solutions are purpose-built for municipalities and authorities to manage finance, billing, payments, and community development.

Differentiator

Problem solved

Functional benefit

Brands

• Ethos: A modern browser-based experience designed to modernize municipal finance, built for clarity, speed, and usability.

Products and services

• Ethos Platform Integrated municipal software platform hosting the suite of local government applications offered to U.S. municipal customers.
• Finance & Accounting Financial management module for municipalities, supporting general ledger, budgeting, and core accounting workflows on the Ethos platform.
• Utility Billing & Collections Utility billing and collections module on the Ethos platform for water, sewer, and other municipal utility billing and receivables management.
• Permitting Permitting and licensing module on the Ethos platform to manage building permits, inspections, and code enforcement for municipalities.
• Citizen Engagement Citizen engagement offering that lets residents interact with the municipality online through the Ethos platform.
• Personnel Personnel and human resources module on the Ethos platform for municipal workforce administration.
• Tax & Revenue Tax and revenue administration module on the Ethos platform for municipal property tax and other revenue processes.
• Online Bill Pay Online bill payment service that lets residents view and pay municipal bills electronically.
• Cloud Hosting Cloud hosting service for the municipal software suite, sold to municipalities as a managed deployment option.
• Security & Backup Managed security and backup services supporting hosted municipal customers running the Ethos suite in the cloud.

Quantifiable outcome

• 99% customer retention rate
• +1 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• CivicPlus: Offers a broad municipal software platform including citizen engagement, permitting, recreation, and finance modules. Competes most directly with Edmunds' Citizen Engagement and Permitting modules while expanding into adjacent workflow areas.
• Accela: Government technology platform specializing in permitting, licensing, and civic services. Competes directly with Edmunds' Permitting module and broader citizen engagement capabilities.
• Granicus: Provides government experience technology including citizen engagement, communications, and workflow automation for municipalities. Overlaps with Edmunds' citizen engagement and permitting offerings.
• Caselle: Municipal government software focused on utility billing, accounting, payroll, and tax collection for cities and districts. A direct functional peer for the core financial operations modules Edmunds offers.
• Tyler Technologies: The largest US public-sector software company, offering ERP, financial management, utility billing, and permitting solutions to local governments. Directly competes with Edmunds across nearly every module in the municipal suite.
• BS&A Software: Provides integrated government software for assessing, tax billing, financial management, and utility billing primarily for Michigan and surrounding-state municipalities. A focused regional competitor with comparable product breadth.
• CentralSquare Technologies: Provides a broad public-sector software suite covering finance, utility billing, permitting, citizen engagement, and public safety for municipalities and counties — a close functional and customer overlap with Edmunds GovTech.
• Springbrook Software: Cloud-native ERP and utility billing platform purpose-built for small to mid-sized municipalities. Targets the same municipal finance, utility billing, and citizen payment workflows as Edmunds.

Emerging players

• OpenGov: Cloud-native budgeting, financial planning, and procurement platform for state and local governments. An emerging threat in the municipal finance and ERP segments where Edmunds competes with Ethos.

Broad incumbents

• Sungard Public Sector (now Constellation Software / Superion): Heritage public-sector software provider (Superion/Cogsdale) offering utility billing, finance, and ERP solutions to municipalities under the Constellation Software umbrella. A long-established competitor across multiple municipal workflow categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/edmundsgovtech
• Facebookfacebook.com/edmundsgovtech
• LinkedInlinkedin.com/company/business-automation-services-inc
• Instagraminstagram.com/edmundsgovtech

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Business Automation Services