Tasmania Legal Aid

What Tasmania Legal Aid does

Tasmania Legal Aid is a Tasmanian government-funded legal services organization established in 1992 and headquartered in Hobart, Australia, that delivers legal information, advice, and representation to eligible individuals who cannot afford private legal representation. The organization employs 51-100 staff across four office locations in Hobart, Launceston, Devonport, and Burnie, providing statewide coverage of Tasmania. Service delivery is conducted through a telephone helpline (1300 366 611), walk-in offices with no appointment necessary, online application and email channels, and the Just Healthy Families Health Justice Partnership, which embeds legal help within health and social service settings operated by partners such as Women's Legal Service Tasmania, Child Health and Parenting Service, Child and Family Learning Centres, and Hobart Women's Shelter.

The core product suite consists of free legal information via the Legal Help telephone service, means-tested grants of legal aid for ongoing representation in family law, criminal law, and civil matters, the Just Healthy Families co-located service program, the inFOCUS quarterly performance reporting publication, and a Client Engagement Service handling complaints and feedback. Underlying technology is described as standard legal practice management systems supporting phone, in-person, and digital channels; no proprietary technology stack, API, or AI capability is disclosed. Support offerings include printed brochures, posters, and client story publications.

The revenue model is dominated by government appropriations from the Tasmanian and Australian governments, supplemented by modest client contributions of A$60-A$200 per grant of legal aid and optional Centrepay deductions for Centrelink customers. Priority client segments include low-income individuals, people experiencing family violence, children and young people up to 24 years, and Aboriginal and Torres Strait Islander people; secondary segments cover homelessness, custody, rural and remote residents, culturally and linguistically diverse populations, people with disability or mental illness, and single parents. Customer acquisition occurs through the organization's website, social media presence on Facebook, Instagram, and LinkedIn, and an extensive referral network with community legal centres, advocacy bodies, and culturally specific service partners across the state.

Name

Tasmania Legal Aid

Legal name

Tasmania Legal Aid

Website

https://legalaid.tas.gov.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Tasmania Legal Aid is a Tasmanian government-funded legal services organization, founded in 1992 and headquartered in Hobart, that delivers free legal information, advice, and means-tested legal representation across four regional offices to low-income and vulnerable Tasmanians.

Ownership category

akta.pro rank

Product category

Legal Aid Services

NAICS

Other Legal Services (54119), Offices of Lawyers (54111), Legal Services (5411), All Other Legal Services (541199), Social Assistance (624), Individual and Family Services (6241)

SIC

Services-Legal Services (8111), Services-Social Services (8300)

akta.pro primary industry

Public Defense & Legal Aid Services (BPAIAFAC)

akta.pro secondary industries

Legal Aid & Client Advocacy Services (BPAGAEAM), Protection Services (GBV, Child Protection, Legal Aid) (BPADADAH)

Keywords

• Legal aid services
• Legal representation
• Family law assistance
• Criminal law defense
• Civil law advice

Headquarters

HQ city

Hobart

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding: Tasmania Legal Aid is primarily funded by the Tasmanian and Australian governments to provide legal aid services to eligible individuals who cannot afford private legal representation.
2. Client Contributions: Most clients receiving a grant of legal aid pay a contribution towards the cost, typically between $60-$200. Some grants are free for children, family violence, or mental health matters.
3. Centrepay Deductions: Centrelink customers can set up Centrepay deductions to pay their contribution amount over multiple payments towards their legal aid contribution.

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Tasmania Legal Aid is a government-funded legal services organisation that provides free confidential legal information via a statewide telephone helpline (1300 366 611) and means-tested grants of legal aid for representation in family law, criminal law, and civil matters for eligible Tasmanian residents. It operates four walk-in offices (Hobart, Launceston, Devonport, Burnie) and co-delivers the Just Healthy Families Health Justice Partnership embedding legal help inside health and social-service settings in collaboration with Women's Legal Service Tasmania and other partners.

Product overview

Tasmania Legal Aid provides a unified suite of legal aid services for Tasmanian residents. The core offering consists of a telephone-based Legal Help Service (1300 366 611) for free legal information, supplemented by means-tested grants of legal aid for ongoing representation. Just Healthy Families (JHF) is a key partnership program co-delivered with Women's Legal Service Tasmania and health/social service partners that embeds legal help in healthcare settings. Supporting offerings include inFOCUS quarterly reports, client engagement and complaints services, and published legal information resources.

Differentiator

Problem solved

Functional benefit

Brands

• Just Healthy Families (JHF): A Health Justice Partnership that embeds free legal help into health and social service settings, a collaboration between Women's Legal Service Tasmania and Tasmania Legal Aid in partnership with Child Health and Parenting Service (CHAPS), Child and Family Learning Centres (CFLC) and Hobart Women's Shelter (HWS).

Products and services

• Legal Help Telephone Service Free, confidential telephone-based legal information service for Tasmanian residents, available Monday to Friday 8.45am–5pm on 1300 366 611, providing initial legal information across family law, criminal law, and civil matters.
• Legal Aid Grants Means-tested grants of legal aid providing ongoing legal representation for eligible clients in family law, criminal law, and civil matters, with standard client contributions of A$60–A$200 (waived for priority matters involving children, family violence, or mental health).
• Just Healthy Families (JHF) Health Justice Partnership Co-located legal service program embedding free legal help for family violence, child safety, separation, tenancy, and financial issues inside health and social-service settings, delivered jointly with Women's Legal Service Tasmania, CHAPS, Child and Family Learning Centres, and Hobart Women's Shelter.
• Client Engagement Service Dedicated complaints, feedback, and application-review service operated through a Client Engagement Officer (6236 3822) to ensure Tasmania Legal Aid's programs meet community needs and provide a culturally safe feedback pathway.

Segments11 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• Women's Legal Service Tasmania (WLST)coreStrategic or Co-development PartnerWLST is a key partner in the Just Healthy Families Health Justice Partnership. WLST and Tasmania Legal Aid collaborate to provide legal services to people experiencing family violence, with TLA referring male clients and WLST providing services to women.
• Child Health and Parenting Service (CHAPS)coreStrategic or Co-development PartnerCHAPS is a health service partner in the Just Healthy Families Health Justice Partnership, hosting legal services in their health settings to reach families early in family violence situations.
• Child and Family Learning Centres (CFLC)coreStrategic or Co-development PartnerCFLC is a social service partner in the Just Healthy Families Health Justice Partnership, providing another venue for co-located legal services to families.
• Hobart Women's SheltercoreStrategic or Co-development PartnerHobart Women's Shelter partners in the Just Healthy Families Health Justice Partnership, providing shelter-based access to legal services for women and children escaping family violence.
• Launceston Community Legal CentreminorOthersProvides legal information, advice and representation to people in the greater Launceston region primarily in relation to welfare rights, disability discrimination, employment and family law.
• Hobart Community Legal ServiceminorOthersProvides legal information, advice and representation to people in the greater Hobart region primarily in relation to welfare rights, employment, child support, discrimination and consumer credit law.
• North-west Community Legal CentreminorOthersProvides legal advice and services to people in North West Tasmania on issues including family law, motor vehicle accidents, administrative law, criminal law, neighbour disputes, consumer credit and residential tenancy law.
• Tenants' Union of TasmaniaminorOthersProvides information, legal advice and representation to residential tenants on matter arising from their tenancy, including repair issues, bond disputes and evictions, as well as offering community legal education programs.
• Environmental Defenders Office TasminorOthersProvides legal advice, representation and information in relation to environmental issues including conservation, planning, pollution and environmental health.
• Tasmanian Aboriginal Legal ServicecoreOthersProvides a wide range of legal services for Aboriginal and Torres Strait Islander people in Tasmania.
• Worker AssistminorOthersProvides assistance and advice to injured workers in relation to workers compensation, returning to work after injury and the asbestos related disease compensation fund.
• Refugee Legal Service TasmaniaminorOthersProvides advice to refugees, asylum seekers and other humanitarian entrants who reside in Tasmania.
• Relationships AustraliaminorOthersProvides relationship support services for individuals, families and communities including counselling and mediation.

Recent moves5 records

Expansion highlights4 records

Direct peers

• Legal Aid NSW: Largest Australian state legal aid commission, providing the same mix of means-tested grants, telephone legal advice, in-person offices, and priority services for disadvantaged clients. Directly comparable in mandate and operating model, though at much larger scale.
• Legal Aid Western Australia: Western Australia's legal aid commission operating under the same statutory means-tested, government-funded model with priority services for Aboriginal clients, family violence victims, and children — structurally analogous to Tasmania Legal Aid.
• Tasmanian Aboriginal Legal Service: Aboriginal community-controlled legal service providing culturally safe legal assistance in Tasmania — listed as a Core partner of TLA and a functional peer for the first-priority Aboriginal and Torres Strait Islander segment.
• Legal Aid Queensland: Queensland's government-funded legal aid commission delivering means-tested representation, family violence priority services, and statewide offices — directly comparable in mission, funding model, and client segments.
• Women's Legal Service Tasmania: Statewide specialist legal service for women on family law, family violence, and child protection matters — a direct partner under Just Healthy Families and a functional peer for TLA's family-violence priority segment.
• Victoria Legal Aid: Victorian government-funded legal aid commission offering grants of legal assistance, telephone advice, and partnerships with community legal centres. Closest functional peer in service mix and priority-persona framework.
• LawAccess NSW: Government-funded telephone legal information and advice service in NSW — directly comparable to Tasmania Legal Aid's 1300 366 611 Legal Help telephone line in scope and delivery channel.

Emerging players

• Aboriginal Legal Service (NSW/ACT): Aboriginal community-controlled legal service delivering culturally safe representation, family violence support, and care-sector advocacy — comparable to TLA's first-priority Aboriginal services segment, though operating at a larger jurisdictional scale.

Broad incumbents

• Justice Connect: National non-profit delivering legal help, pro bono referrals, and not-for-profit legal services across multiple Australian jurisdictions. Broader incumbent with a more diversified funding base and a portfolio of programs analogous to TLA's telephone advice and grants.
• Community Legal Centres Australia: National peak body for Australia's community legal centre sector — TLA partners with multiple member centres (Launceston CLC, Hobart CLS, North-west CLC) for civil and family law matters, making the network a broad-incumbent peer covering overlapping services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/TasmaniaLegalAid
• LinkedInlinkedin.com/company/tasmania-legal-aid
• Instagraminstagram.com/tasmanialegalaid

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tasmania Legal Aid