Vocom Informatik

What Vocom Informatik does

Vocom Informatik AG is a privately held, Swiss full-service IT provider founded in 1990 by Armin and Heidi Vogel, headquartered in Alpnach Dorf with a branch office in Luzern. The company operates two proprietary data centers — Rechenzentrum Sarnen (since 2015) and Rechenzentrum Stollen in Luzern (a converted civil protection shelter) — that anchor its VOCOM365 Cloud platform, offering managed desktop, managed backup, managed monitoring, and anti-spam services with Swiss data residency. The broader portfolio covers IT infrastructure and workplace provisioning, network and security (Sophos, HPE Aruba), IT outsourcing, maintenance and support (via ServiceNow), equipment rental, and the SCREENCOM digital signage sub-brand. Integration depth is highest in the Microsoft 365/Azure ecosystem, with complementary partnerships across Sophos (Platinum), Swisscom (Business Platin), Veeam, Object First, Acronis, HP/HPE, peoplefone, Proffix, and Performa/PerformX.

The company serves approximately 400 customers across Central Switzerland, with primary verticals being SMEs (KMUs), schools and educational institutions, government and municipalities, healthcare and social institutions, tourism and transport, and non-profit organizations. Notable customers include Gemeinde Sarnen, Alterszentrum Allmendpark, Stiftung Rodtegg, Sportbahnen Melchsee Frutt, multiple schools (Sarnen, Kerns, Hergiswil, Ennetmoos, Frei's Schulen Luzern), and BrÜno's Best (Arnold). Revenue is generated through a recurring managed services base (full or modular IT outsourcing, maintenance contracts, VOCOM365 subscriptions), project-based implementations (M365 deployment, server migration, network/WLAN), hardware/software procurement from vendor partner programs, and equipment rental. Top-tier partner certifications (Microsoft, Sophos Platinum, Swisscom Business Platin) plus ISO 9001 and Cyber Seal accreditations support the positioning. The company employs approximately 40 people, runs an apprenticeship program (LEHRBETRIEB), and is led by CEO Remo Flück (since 1995), CTO Sämi Allamand (since 1997), and founder/chairman Armin Vogel.

Name

Vocom Informatik

Legal name

VOCOM Informatik AG

Website

https://vocom.ch

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Vocom Informatik AG is a Swiss full-service IT provider founded in 1990, operating two proprietary data centers and the VOCOM365 Cloud platform to deliver managed IT, infrastructure, security, and digital signage services to approximately 400 SMEs, schools, municipalities, healthcare, tourism, and NGO customers across Central Switzerland.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Other Management Consulting Services (541618)

SIC

Services-Telephone Interconnect Systems (7385), Computer & Office Equipment (3570)

akta.pro primary industry

Cloud FinOps & SaaS Spend Management (BPAEAOAH)

Keywords

• Managed IT services
• IT infrastructure outsourcing
• Cloud hosting services
• Digital signage solutions
• IT support services

Headquarters

HQ city

Alpnach

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services & IT Outsourcing: Recurring managed services contracts where VOCOM assumes full or modular responsibility for a customer's IT operations. Full outsourcing means VOCOM acts as the virtual IT department; modular outsourcing covers specific IT domains. Revenue is recurring (monthly/annual), with upsell from infrastructure expansion and new user licenses.
2. IT Projects & Implementation: Project-based revenue from planning, implementing, and commissioning IT infrastructure for new customers or major upgrades. Projects include server migration to data centers, Microsoft 365 deployment, network/WLAN installation, and security solutions. Typically one-time with后续 support/maintenance contracts.
3. Equipment Rental (Mietgeräte): Short- and medium-term rental of IT equipment (notebooks, laptops, monitors, conference gear) from an in-house inventory of 100+ devices. Pricing is per-day with first-day setup fee and subsequent daily rates. Offers flexible terms from conferences to temporary office setups.
4. IT Procurement (Hardware & Software): Resale and procurement of hardware (HP PCs, servers, networking equipment) and software licenses (Microsoft, Sophos, Veeam, etc.) as part of complete IT solutions. Margins from vendor partner programs and volume purchasing.
5. Maintenance & Support Contracts: Ongoing support contracts including service desk, remote support, on-site support, and 24/7 monitoring with escalation. Revenue is recurring (annual), often bundled with managed services. Includes 2nd-level support and Level 1+2 service options.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Vocom Informatik AG is a full-service IT outsourcing and managed services provider for businesses, schools, government, and organizations in Central Switzerland. The company delivers end-to-end IT services including the proprietary VOCOM365 Cloud platform (managed desktop, monitoring, backup, anti-spam) hosted in its own Swiss data centers (Sarnen and Luzern/Stollen), IT infrastructure and workplace management, network and security (Sophos, HPE Aruba), maintenance and support, business telephony, and SCREENCOM digital signage solutions.

Product overview

Vocom Informatik AG is an IT service provider and full-service integrator based in Alpnach Dorf and Luzern, Switzerland, operating since 1990. The company's portfolio is organized as a platform-plus-services model centered on the VOCOM365 Cloud umbrella, which encompasses managed desktop (VOCOM365 Desktop), managed monitoring (VOCOM365 Monitoring), managed backup (VOCOM365 Online Backup), and managed Nospam — all delivered from VOCOM's two proprietary Swiss data centers (Rechenzentrum Sarnen and Rechenzentrum Stollen). Complementing the cloud platform are core service lines for IT infrastructure and workplace management (Infrastruktur & Arbeitsplatz), network and security (with Sophos and HPE Aruba), maintenance and support (using ServiceNow), IT outsourcing, and rental equipment (Mietgeräte). The company also operates the SCREENCOM brand for digital signage solutions. Services span industry-specific offerings for SMEs (KMUs), education (Schulen), government (Verwaltungen), organizations (Organisationen), tourism (Tourismus), and healthcare (Gesundheit). As a Microsoft, Sophos Platinum, and Swisscom Business Platin partner, VOCOM integrates with a broad ecosystem including Microsoft 365/Azure/Teams/SharePoint, Sophos security products, Veeam, Acronis, NoSpamProxy, Proffix, Performa/PerformX, HP/HPE, and Swisscom, among others.

Differentiator

Problem solved

Functional benefit

Brands

• SCREENCOM: Digital Signage solutions brand operated within VOCOM Informatik AG, specializing in display installations, multimedia solutions for businesses and educational institutions.

Products and services

• VOCOM365 Cloud Umbrella cloud platform delivering managed desktop, monitoring, backup, and cybersecurity services from VOCOM's two proprietary Swiss data centers. Provides Swiss data residency, redundancy, and subscription-based access to cloud-hosted IT infrastructure for businesses and institutions.
• VOCOM365 Managed Desktop

Quantifiable outcome

• Over 400 system and network infrastructures managed for ~400 business customers in Central Switzerland
• +2 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration30-year strategic partnership with Microsoft (since ~1994). Certified Microsoft partner with exclusive licensing capabilities, comprehensive Azure experience, and a team of certified technicians. Early adopter of Office 365 and Microsoft 365. Offers Microsoft 365 and Azure trial promotions to customers. Delivers Microsoft Teams Telephony, SharePoint, Azure cloud migration, and full Microsoft 365 ecosystem management.
• SwisscomcoreTechnology or IntegrationSwisscom Business Platinum Partner — the highest partner status. Provides VOCOM access to Swisscom's full product portfolio including internet (DSL, fiber, mobile), telephony, IPTV, and cloud services for KMU customers. Co-marketing and joint solution delivery for Swisscom's business customers in Central Switzerland.
• SophoscoreTechnology or IntegrationSophos Platinum Partner — the highest tier. Focus areas include Sophos XG Firewall, InterceptX (next-gen endpoint protection with exploit prevention and ransomware blocker), and Managed Detection and Response (MDR). VOCOM delivers Sophos security solutions as part of comprehensive IT security packages.
• VeeamcoreTechnology or IntegrationVeeam ProPartner with access to custom programs, tools, and resources. Provides Veeam backup and replication solutions to customers, offering fast and reliable data recovery from virtual machine backups. Protects against data loss from hardware failures, cyberattacks, ransomware, human error, and natural disasters.
• Rechenzentrum SarnencoreTechnology or IntegrationVOCOM's own data center operated in Sarnen since 2015. Provides scalable, high-performance, and secure services for customers. Data is stored and backed up daily to a secondary data center. Only authorized VOCOM technicians have system access. Serves as the foundation for VOCOM365 Cloud services.
• Rechenzentrum Stollen (Luzern)coreTechnology or IntegrationState-of-the-art data center facility in a former civil defense shelter in the city of Luzern, spanning 1640m². Features biometric access control, continuous video surveillance, oxygen-reduction fire suppression, redundant UPS, ecological power, lake water cooling, and CO2-neutral operation. Connected via fiber to VOCOM's customers. Used by VOCOM for its own operations and for customer migrations.
• SELISE (Zurich)minorStrategic or Co-development PartnerSELISE in Zürich enables internship placements for VOCOM. An intern (Arda) was placed at VOCOM from August–October 2025 through this partnership, gaining practical IT project experience.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ]init[ AG für digitale Kommunikation: Swiss IT consulting and managed services firm with comparable Microsoft, cloud, and digital workplace offerings to Swiss enterprise and public-sector customers. Similar regional full-service IT provider profile.
• UMB AG: Swiss IT full-service provider offering managed services, cloud, security, and consulting across Swiss cantons. Similar full-stack IT outsourcing model targeting Swiss SMEs and mid-market with Microsoft-centric delivery.
• isolutions AG: Bern-based Microsoft-focused IT services and consulting firm providing managed services, cloud, and workplace solutions to Swiss enterprises. Comparable Microsoft Gold partner profile and managed services delivery model.
• Netrics AG (formerly Apelba): Swiss managed IT services and cloud provider serving SMEs and mid-market customers across multiple Swiss cantons with similar Microsoft-centric managed services, cloud, and outsourcing offerings. Closely comparable in size, model, and Swiss regional focus.

Broad incumbents

• Avanade Inc. Global Microsoft-focused IT services joint venture (Accenture + Microsoft) delivering cloud, workplace, and managed services to enterprise clients. Comparable Microsoft-centric services but operating at far larger scale.
• Bechtle AG: Large European IT services and hardware reseller with significant Swiss operations, providing managed services, cloud, and workplace IT. A much larger incumbent peer offering similar end-to-end IT outsourcing across DACH.
• CANCOM SE: German-headquartered IT services provider with DACH-wide managed services, cloud, and Microsoft-centric delivery. Comparable in managed-services and Microsoft partnership profile but at significantly larger scale.
• Swisscom AG: Switzerland's largest telecom and ICT provider, offering managed IT, cloud, networking, and business telephony to SMEs and enterprises across Switzerland. VOCOM is a Swisscom Platinum partner but also competes against Swisscom's own direct enterprise and SME services.
• Insight Enterprises: Global IT solutions and managed services provider with hardware, software, and services offerings. Comparable as a broad IT solutions and services provider though operating at much larger global scale than VOCOM.

Regional players

• peoplefone SA: Swiss VoIP and cloud telephony provider whose services VOCOM resells and integrates. Comparable as a Swiss-region communications provider focused on VoIP, hosted PBX, and Teams integration for SMEs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VocomInformatikAG
• LinkedInlinkedin.com/company/vocom-informatik-ag
• Instagraminstagram.com/vocom.ch

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vocom Informatik