Connect Care

What Connect Care does

ConnectCare is a non-profit medical alert and personal emergency response system (PERS) service operating since 1987 as a department of St. Joseph's Health Care London, headquartered at Parkwood Institute in London, Ontario. The organization serves tens of thousands of subscribers—primarily seniors, people with disabilities, individuals living alone, Canadian veterans covered by Veterans Affairs Canada, and family caregivers seeking peace of mind for loved ones—primarily across Southwestern Ontario, while claiming coast-to-coast Canadian service availability. All net proceeds are directed to support hospital programs at St. Joseph's, and the operation is conducted under Ontario's Public Hospitals Act, a structural distinction from commercial PERS providers.

The product portfolio divides into two categories. At-home systems include HomeSafe Standard ($50/month) and HomeSafe with Fall Detection ($65/month), both connecting via a wireless in-home communicator to a Canadian-based 24/7 response center staffed by trained associates. Mobile systems include On the Go ($65/month) with GPS, On the Go Mini ($72/month) with Qi wireless charging and waterproof design, and On the Go Smartwatch ($80/month) adding step tracking, heart rate measurement, and 4G LTE connectivity. A coming-soon "On the Go with Wandering" pendant targets dementia-caregivers with SMS alerts. Core technical capabilities include AutoAlert fall detection with a stated greater-than-95% detection rate, six-location technology (GPS, WiFi, intelligent tracking, audio beacon), two-way voice communication, and accessories such as a $35 lockbox for EMS entry. The team is small—approximately 6 administrative staff supplemented by a volunteer installer network that keeps deployment costs low across Southwestern Ontario.

Revenue comes almost entirely from recurring monthly subscriptions ($50–$80/month across tiers) with marginal one-time fees ($35 admin, $35 lockbox). Distribution combines direct phone and online sales, healthcare professional referrals, a "Refer a Friend" word-of-mouth program offering one free month per successful referral, community events and health fairs, and social media presence on Facebook and Twitter. The service carries no long-term contracts or cancellation penalties, accepts Veterans Affairs Canada coverage for qualifying veterans, and holds Better Business Bureau accreditation (2024). Reported satisfaction metrics include 97% reliability and 95% peace-of-mind endorsement among surveyed subscribers.

Name

Connect Care

Legal name

ConnectCare

Website

https://connectcare.ca

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

ConnectCare is a hospital-owned, non-profit medical alert service in London, Ontario, providing 24/7 PERS monitoring with fall detection and GPS to tens of thousands of seniors and individuals living independently across Southwestern Ontario since 1987.

Ownership category

akta.pro rank

Product category

Medical Alert Systems

NAICS

Home Health Care Services (621610), Home Health Care Services (62161)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL)

akta.pro secondary industries

Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Wearable Medical Alert Devices (Pendants, Watches, Bands) (HSAHAHAI), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

Keywords

• Medical alert systems
• Personal emergency response
• Fall detection technology
• Senior monitoring services
• Mobile GPS alerts

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription Services: Recurring monthly subscription fees for medical alert monitoring services. Services include HomeSafe Standard ($50/month), HomeSafe with Fall Detection ($65/month), On the Go ($65/month), On the Go Mini ($72/month), and On the Go Smartwatch ($80/month). Additional buttons available for extra household members. All net proceeds support St. Joseph's Health Care London hospital programs.
2. Equipment Accessories: One-time sale of Lockbox for EMS entry ($35) and Admin Fee ($35) for service setup.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ConnectCare sells and monitors personal emergency response systems (medical alert devices) for seniors and vulnerable individuals living independently. Offerings include in-home systems (HomeSafe Standard and HomeSafe with Fall Detection) and mobile systems (On the Go, On the Go Mini, On the Go Smartwatch, GoSafe with AutoAlert) that connect to a 24/7 Canadian-based Response Centre through press of a button or automatic fall detection. All net proceeds support hospital programs at St. Joseph's Health Care London.

Product overview

ConnectCare is a medical alert/personal emergency response system (PERS) offering consisting of mobile and at-home monitoring solutions. The product portfolio includes three mobile On the Go products (standard On the Go, On the Go Mini, and On the Go Smartwatch) plus a coming-soon On the Go with Wandering variant for dementia care. For at-home use, there are HomeSafe Standard and HomeSafe with Fall Detection systems. The GoSafe with AutoAlert offers comprehensive mobile coverage with six location technologies. Accessories include lockboxes for EMS entry, Basic Buttons, AutoAlert Buttons with fall detection, and Voice Extenders for larger homes. All systems connect to Canadian-based 24/7 Response Centres staffed with trained associates.

Differentiator

Problem solved

Functional benefit

Products and services

• On the Go Mini Compact and lightweight mobile medical alert pendant with embedded GPS and WiFi location, two-way voice communication, automatic fall detection, and Qi wireless charging. Waterproof and requires no subscriber cellular contract. Designed for active individuals needing coverage both in and out of the home.
• On the Go Mobile personal emergency response system with GPS location tracking, automatic fall detection, and two-way voice communication through a waterproof pendant. Includes a built-in speaker and microphone for direct communication with the Response Centre. Designed for active subscribers needing coverage both in and out of the home.
• On the Go Smartwatch Medical alert smartwatch supporting healthy and active lifestyles. Features step tracking, heart rate measurement, automatic fall detection, 4G LTE connectivity (no cellular contract required), GPS and Wi-Fi location technology, waterproof design, and a 3-second help button press to connect to the Response Centre.
• On the Go with Wandering Mobile medical alert pendant with GPS tracking designed for subscribers who tend to wander or get lost (e.g., dementia care). Sends SMS text alerts to caregivers with a link to an online map when the wearer leaves home. Caregivers can engage the 24/7 Response Centre when needed. Includes fall detection and two-way voice communication.
• HomeSafe Standard In-home medical alert pendant or wristband system providing 24/7 access to the Response Centre at the press of a waterproof Help Button. Includes an in-home Communicator with high-fidelity speakers and microphone, wireless option (no phone line required), battery backup for power outages, and ongoing support.
• HomeSafe with Fall Detection In-home medical alert system with automatic fall detection. The Fall Detection button detects greater than 95% of falls and automatically calls for help even when the user cannot press the button. Includes all HomeSafe Standard features plus the advanced fall detection pendant.
• GoSafe with AutoAlert Mobile medical alert system utilizing up to six location technologies (GPS, WiFi, intelligent tracking, audio beacon, WiFi hotspots, and at-home communicator range) for accurate emergency location. Includes automatic fall detection, pendant-based hands-free two-way voice communication with the Response Centre, and 24/7 monitoring. Designed for full-time protection both at home and on the go.
• Lockbox for EMS Entry Secure lockbox that provides Emergency Medical Services and responders with key access to subscriber homes in case of emergency. One-time price of $35.00 CAD.
• Basic Button Standard personal help button worn around the neck or wrist, 100% waterproof for use in bath or shower. When pressed, places a help call to the emergency Response Centre. All pendant style buttons are equipped with break-away safety cords.
• AutoAlert Button Enhanced personal help button with automatic fall detection. Automatically calls for help if the subscriber has fallen and is unable to press the button. 100% waterproof, small and discreet. Low battery automatically triggers delivery of a replacement unit.
• Voice Extender Equipment that extends the voice range of the in-home Communicator for larger homes. Must be installed at least 50 feet away from the communicator.

Quantifiable outcome

• 97% of subscribers surveyed say ConnectCare's products are reliable
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• St. Joseph's Health Care LondoncoreStrategic or Co-development Partner · 1 January 1987ConnectCare is owned and operated by St. Joseph's Health Care London as a non-profit outreach service. All net proceeds from ConnectCare support patient care and hospital programs at Parkwood Institute and St. Joseph's Health Care London. ConnectCare is one of only a few medical alert systems owned and operated by a hospital.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lively (formerly GreatCall): Lively provides senior-focused medical alert devices and health-focused cellular services with fall detection and 24/7 response. It is a direct competitor in the consumer PERS category targeting older adults seeking safety and connectivity.
• Life Alert: Life Alert is a well-known US-based PERS provider offering in-home and mobile medical alert systems with 24/7 monitoring. It is a direct competitor in the senior emergency response category with similar subscription-based pricing and fall detection offerings.
• MobileHelp: MobileHelp offers mobile and home-based PERS devices with GPS, fall detection, and integrated monitoring. Its product set and target market closely mirror ConnectCare's mobile/at-home subscription portfolio.
• Medical Guardian: Medical Guardian offers a comparable portfolio of at-home and on-the-go medical alert systems with fall detection, GPS, and 24/7 monitoring. Its subscription tiers and target customer (independent seniors) overlap directly with ConnectCare's product line.
• Bay Alarm Medical: Bay Alarm Medical provides in-home and mobile medical alert systems with fall detection and GPS tracking for seniors. It competes with similar subscription pricing and product tiers as ConnectCare, including smartwatch-style options.

Others

• Apple (Apple Watch Fall Detection): Apple Watch includes automatic fall detection and emergency SOS features that increasingly serve as a consumer alternative to dedicated PERS devices. While not a direct PERS provider, it materially competes for the same senior safety use case, especially among active older adults.

Emerging players

• Aloe Care Health: Aloe Care Health offers modern, smart-home-integrated elderly care solutions including fall detection, voice-activated help buttons, and caregiver dashboards. It represents an emerging, tech-forward PERS alternative with overlapping use cases but more modern technology positioning.
• VitalConnect: VitalConnect provides wearable biosensor patches and remote patient monitoring platforms used in clinical and post-acute settings. It overlaps with ConnectCare's home-monitoring category at the more clinical end and represents an emerging connected-care competitor.

Broad incumbents

• Philips Lifeline: Philips Lifeline is the largest and most established medical alert/PERS provider in North America, offering at-home and mobile devices with fall detection and 24/7 monitoring. It competes directly with ConnectCare across the same senior demographic but at national/international scale with significantly more resources.
• ADT Health: ADT Health extends ADT's home security franchise into medical alert and personal emergency response services. It is a broad incumbent with overlapping PERS capabilities but a much wider portfolio spanning home security and smart home.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ConnectCareLdn
• Facebookfacebook.com/connectingtocare
• LinkedInlinkedin.com/company/connectcareldnon

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect Care