Total Service

What Total Service does

Total Service, founded in 1994 and headquartered in Austin, Texas, is a privately held vertical ERP and field service management software company serving independent elevator service contractors and multi-trade mechanical contractors (HVAC, plumbing, refrigeration, electrical). The company operates under the brand name TS Cloud and was previously known as Automated Integration, reflecting more than 30 years of operating history in the elevator and HVAC service verticals. Its core product, TS Cloud, is an all-in-one cloud-based platform that unifies dispatch, field operations, integrated accounting and financials, payroll, job costing, project management, inventory, and performance dashboards into a single system designed to eliminate re-keying between field and back office. The platform is purpose-built for elevator and HVAC service workflows rather than adapted from generic ERP or FSM templates, and incorporates AI-assisted capabilities including predictive maintenance (motor wear, door performance, load anomalies), equipment anomaly detection with automated dispatch and owner notification, and computer vision for passenger movement-based elevator dispatch.

Total Service generates revenue through quote-based SaaS subscriptions to TS Cloud sold on an annual billing cadence, with pricing tailored to customer size and feature requirements rather than publicly listed tiers. Its go-to-market is sales-led, anchored by guided platform tours and personalized demos booked through the company website, supplemented by direct presence at the two dominant North American independent elevator contractor trade events — NAEC (US) and CECA (Canada). The company also invests in multi-channel content marketing across LinkedIn, Instagram, YouTube, and Facebook, with CEO Douglas vanden Bosch positioned as a public voice on AI-powered elevator systems and the modernization wave. Its two primary customer segments are independent elevator service contractors and HVAC/multi-trade mechanical contractors, and its longest-tenured publicly disclosed customers are Centric Elevator Corporation (20+ year partnership) and Deaton's Mechanical Co., Inc. (16+ year relationship). The company remains privately held with no disclosed institutional funding, no M&A activity, and a headcount in the 11–50 range.

Name

Total Service

Legal name

Total Service

Website

https://totalservice.io

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Total Service is a privately held Austin-based vertical SaaS company that sells TS Cloud, an all-in-one cloud ERP and field service management platform purpose-built for independent elevator service contractors and multi-trade HVAC/mechanical service businesses.

Ownership category

akta.pro rank

Product category

Vertical Field Service Management ERP

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Incident Management, On-Call & Alerting Workflow (HDABAJAI)

Keywords

• Elevator service software
• Field service management
• HVAC ERP software
• Predictive maintenance platform
• Vertical industry ERP

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. TS Cloud SaaS Subscription: Total Service generates revenue through a cloud-based SaaS subscription model for its TS Cloud platform. The platform is sold as an all-in-one software-as-a-service solution for elevator and HVAC service organizations, with customers paying to access the integrated ERP, field service management, accounting, dispatch, and AI-enabled features. Pricing is quote-based and not publicly disclosed, suggesting enterprise-tier subscription pricing with customized plans based on company size and feature requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Total Service develops and sells TS Cloud, an all-in-one cloud-based ERP and field service management platform purpose-built for elevator, HVAC, and multi-trade mechanical service organizations. The platform unifies dispatch, field operations, accounting, payroll, job costing, project management, inventory, and performance dashboards, with AI-assisted predictive maintenance for equipment anomaly detection.

Product overview

Total Service offers TS Cloud as a unified, all-in-one software platform for the elevator and HVAC service industries. The platform combines field service management (dispatch, work orders, mobile access), financial management (accounting, invoicing, job costing), and operational tools (payroll, project management, performance dashboards) into a single integrated system. The architecture is platform-plus-modules, where TS Cloud serves as the core product with integrated functional modules for Financials, Dispatch, Project Management, Payroll Systems, Job Costing, and Performance Dashboards.

Differentiator

Problem solved

Functional benefit

Brands

• TS Cloud: An all-in-one cloud-based ERP and field service management software platform for elevator, HVAC, and service organizations, featuring dispatch, invoicing, integrated accounting, automated scheduling, and real-time financials.

Products and services

• TS Cloud TS Cloud is a purpose-built, all-in-one cloud-based ERP and field service management platform for elevator and HVAC service organizations. It integrates dispatch, field operations, accounting/financials, payroll, job costing, project management, inventory, customer support CRM, and performance dashboards into a single unified system with real-time data flow between field and back office. The platform incorporates AI-assist capabilities for predictive maintenance, equipment anomaly detection, and workflow automation. Sold as a SaaS subscription to independent elevator service contractors and HVAC/mechanical service companies.

Quantifiable outcome

• Eliminates re-keying of field tickets into accounting systems — data flows from point of entry through finalized documents automatically
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• Deaton's Mechanical Co., Inc.coreStrategic or Co-development Partner · 1 January 2009Deaton's Mechanical Co., Inc. — a multi-trade mechanical contractor (HVAC, refrigeration, plumbing, electrical) with 45 employees — has been using Total Service since 2009, a partnership spanning 16+ years. The testimonial cites the platform and support as a 'key to our success,' with Deaton's employing the platform across complex, multi-trade operations. This is the company's longest-standing named customer reference.
• Centric Elevator CorporationcoreStrategic or Co-development Partner · 1 January 2004Centric Elevator Corporation has been a trusted partner of Total Service (via Automated Integration) for over 20 years. Total Service's TS Cloud / Total Service platform is described as an 'integral part' of Centric's sustained and efficient growth. The partnership covers general ledger and job costing accounting, time record keeping, and equipment management. Total Service continues to provide new features and enhancements as the business landscape evolves.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Salesforce Field Service: Salesforce Field Service is a broad FSM solution from a major CRM/cloud platform that supports dispatch, work order management, and connected worker workflows. It is comparable to Total Service as a broad incumbent offering FSM capabilities that larger elevator and HVAC service organizations may prefer over a vertical niche platform.
• ServiceTitan: ServiceTitan is a leading FSM and ERP platform primarily for HVAC, plumbing, electrical, and other home service trades. It is comparable to Total Service because both target mechanical and elevator-adjacent service contractors with integrated dispatch, job costing, and field operations — though ServiceTitan is much larger, better capitalized, and serves a broader trades base.
• Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is an enterprise FSM solution with work order management, scheduling, and IoT-enabled predictive maintenance. It competes with Total Service for mid-market and enterprise service organizations needing integrated FSM with the broader Microsoft ecosystem.
• IFS Field Service Management: IFS Field Service Management is an enterprise FSM and ERP platform for asset-intensive industries including equipment service. It is comparable to Total Service for larger service contractors needing integrated job costing, dispatch, and AI-driven maintenance at enterprise scale.

Direct peers

• Jobber: Jobber is a cloud-based FSM platform for home service businesses (HVAC, plumbing, electrical, cleaning, landscaping). It directly overlaps with Total Service's HVAC and mechanical contractor target market, offering quoting, scheduling, invoicing, and customer management for small-to-mid market service businesses.
• ServiceMax: ServiceMax is an asset-centric FSM platform for equipment service organizations, including elevator and building equipment maintenance. It is comparable to Total Service because it serves equipment-intensive service operations with work order management, predictive maintenance, and field technician enablement.
• FieldEdge: FieldEdge is a field service management software purpose-built for HVAC, plumbing, and electrical contractors with integrated dispatch, customer management, and accounting. It is a direct competitor to Total Service in the mechanical contractor FSM space, with comparable feature scope.
• Housecall Pro: Housecall Pro is an all-in-one FSM platform for home service professionals including HVAC, plumbing, and electrical contractors. Comparable to Total Service because it offers dispatching, job management, invoicing, and CRM functionality aimed at field service operations in adjacent trades.

Emerging players

• Corrigo (JLL): Corrigo is a facilities and service management platform owned by JLL, focused on work order management, vendor management, and building maintenance. It is comparable to Total Service as it serves the building equipment and elevator maintenance ecosystem with similar dispatch and work order workflows.

Regional players

• Otis ONE / KONE 24/7: Otis ONE and KONE 24/7 are OEM-backed digital platforms for elevator and escalator service with IoT monitoring, predictive maintenance, and field service workflows. They are comparable to Total Service in the elevator service management space, though they primarily serve the OEM's own service contracts rather than independent contractors.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@totalservicecloud
• Facebookfacebook.com/totalservicecloud
• LinkedInlinkedin.com/company/automated-integration
• Instagraminstagram.com/totalservicecloud

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Service