Truckstops
Truckstops is New Zealand's largest authorised after-sales parts and service provider for heavy commercial vehicles, operating 19 branches nationwide as a multi-brand distributor and service franchise holder for Hino, Mack, Volvo, and Renault.
- Company typePrivate
- Founded1983
- HeadquartersPalmerston North, New Zealand
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Truckstops does
Truckstops (legally Truck Stops (NZ) Limited) is New Zealand's largest authorised after-sales parts and service provider for the heavy commercial vehicle industry, operating as a wholly-owned subsidiary of Sime Darby Commercial (NZ) Ltd under Malaysia-listed conglomerate Sime Darby Berhad. The company functions as a multi-brand authorised distributor and service franchise holder for Hino, Mack, Volvo, and Renault trucks and buses, and is the only authorised importer and distributor of genuine parts for these brands in New Zealand. It services and maintains more than 14,000 vehicles annually through a nationwide footprint of 19 company-owned branches (spanning Whangarei to Invercargill) complemented by 6 independently owned dealers, supported by approximately 370 employees and a 24/7 nationwide breakdown line.
The company's core offerings are organised around three pillars: (1) workshop service and repair, including scheduled maintenance, unscheduled repairs, brake services and Certificate of Fitness (CoF) inspections, delivered by franchise-trained technicians using OEM-spec electronic diagnostic equipment; (2) genuine and used parts distribution for Hino, Mack, Volvo, Renault and All Makes; and (3) structured compliance and service programmes such as the CoF One-Stop Shop, Pre-CoF Plus, and Hino Fixed-Price Servicing (A/B/C/Auto tiers) with a nationwide lined-shoe brake exchange programme. Notable proprietary/operational technology includes the Hino Service Calculator (an online tool providing multi-year service cost forecasts by model, kilometres and spec), Pre-CoF inspection systems, and a purpose-built National Development Centre in Auckland used to train 50+ apprentices in partnership with MITO.
Truckstops monetises primarily through professional services (workshop labour and CoF facilitation), hardware (genuine and used parts sales with published unit pricing on exchange kits such as brake linings, clutches, wiper blades, air driers and engine kits), and recurring fixed-price service contracts with predictable billing cadences. The go-to-market combines direct sales through company-owned branches, a smaller authorised-dealer channel, online self-serve booking, and after-hours emergency support; brand-authorised distribution arrangements with Hino, Mack, Volvo and Renault are central to customer acquisition and retention. Customer segments span transport and logistics enterprises (e.g., Fonterra, Ports of Auckland, TR Group, C3/LINX, Higgins Concrete, HWR Group), single-truck owner-operators, and the brand partners themselves, with pricing that is largely transactional and quote-based outside of the Hino fixed-price programmes.
Truckstops firmographics
Firmographics- Name
- Truckstops
- Legal name
- Truck Stops (NZ) Limited
- Website
- https://truckstops.co.nz
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Truckstops is New Zealand's largest authorised after-sales parts and service provider for heavy commercial vehicles, operating 19 branches nationwide as a multi-brand distributor and service franchise holder for Hino, Mack, Volvo, and Renault.
- Ownership category
- akta.pro rank
Truckstops industry classification
Industry- Product category
- Commercial Vehicle Aftermarket Services
- SIC
- Wholesale-Motor Vehicle Supplies & New Parts (5013)
- akta.pro primary industry
- General Heavy-Duty Truck & Bus Repair (Full-Service Shops) (TLAKABAA)
- akta.pro secondary industry
- Tire, Wheel-End & Alignment Service (HD-Specific) (TLAKABAM)
Keywords
Where Truckstops is headquartered
LocationHeadquarters
- HQ city
- Palmerston North
- HQ country
- New Zealand
- HQ region
- Oceania
Offices17 records
Markets served
Truckstops business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Workshop Service and Repair: Full-service repair and maintenance for heavy commercial vehicles including trucks, buses and coaches. Covers scheduled servicing, unscheduled repairs, brake services, and Certificate of Fitness inspections.
- Parts Sales: New Zealand's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts. Also offers used parts through dedicated used parts division.
- Fixed Price Servicing Programs: Hino Fixed Price Servicing offering all-inclusive pricing for A, B, C and Auto services. Includes nationwide lined shoe exchange programme for brake relines.
- Certificate of Fitness (CoF) Services: Complete CoF inspection and facilitation services including Pre-CoF inspections, corrective repairs, and on-site or facilitated CoF certification.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | A-Service: Preventative maintenance inspection with full safety check and grease |
| Unit Pricing | Pay-as-you-go | B-Service: A-Service plus oil and fuel filter replacement |
| Unit Pricing | Pay-as-you-go | C-Service: Comprehensive service including top tune, air drier and purge valve replacement |
| Unit Pricing | Pay-as-you-go | Wiper Blade Kits by Series |
| Unit Pricing | Pay-as-you-go | Brake Lining Kits |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels9 records
Truckstops product offering
Product offeringCore offering
Truckstops is New Zealand's largest after-sales parts and workshop service provider for heavy commercial vehicles. Operating 19 company-owned branches and 6 independent dealers nationwide, the company delivers scheduled servicing, repairs, 24/7 breakdown support, and Certificate of Fitness (CoF) inspections. It is the country's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts, complemented by fixed-price servicing programmes and branded merchandise.
Product overview
Truckstops operates as New Zealand's largest truck and bus parts and workshop services provider, functioning as a multi-brand authorized service and parts franchise. The company's product portfolio centers on three core service pillars: (1) nationwide vehicle service and repair delivered through 19 branches and 6 independent dealers, featuring 24/7 breakdown support and franchise-trained technicians; (2) authorized parts distribution for Hino, Mack, Volvo, Renault, and All Makes brands; and (3) specialized compliance services including Certificate of Fitness (CoF) inspections. Supporting these core services are digital tools like the Hino Service Calculator, structured service programmes such as Hino Fixed Price Servicing (A/B/C/Auto services) and Fixed Price Brakes, exchange parts programmes for air driers and brake components, and workforce development through an apprenticeship programme with MITO. The company also retails branded merchandise for partner truck manufacturers Mack and Volvo.
Differentiator
Problem solved
Functional benefit
Products and services
- Truck Service & Repair Nationwide heavy commercial vehicle service and repair delivered through 19 branches and 6 dealers with franchise-trained technicians, electronic diagnostic equipment and 24/7 breakdown support.
- Parts Supply (Hino, Mack, Volvo, Renault, All Makes) New Zealand's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts, including a used parts division and parts catalogue.
- CoF One Stop Shop Complete Certificate of Fitness inspection service including reminder service, pre-CoF inspection, corrective repairs and CoF facilitation covering NZTA requirements for heavy vehicles.
- Hino Fixed Price Servicing All-inclusive fixed-price maintenance program for Hino trucks including A, B, C and Auto services performed with genuine parts and nationwide pricing consistency.
- Hino Fixed Price Brakes Fixed-price brake re-line service with nationwide lined shoe exchange programme for Hino 500 and 700 series trucks using genuine Hino brake linings to minimise downtime.
- Hino Service Calculator Industry-leading online service calculator enabling Hino customers to estimate servicing costs based on model, kilometres travelled and service type for up to three years.
- Pre-CoF Plus Combined Pre-CoF inspection and A-Service allowing customers to complete both in a single workshop visit at a reduced combined price.
- Apprenticeship Programme Heavy Vehicle Diesel Technician and Automotive Parts and Accessories Merchandising apprenticeship programme run in partnership with MITO, with over 50 apprentices in training.
- Hino Exchange Air Drier Kits Exchange air drier kits with reconditioned cartridges, water separators, purge valves and O-rings for Hino 500 and 700 series trucks, including an environmental reuse programme.
- Hino Clutch Kits Genuine Hino clutch kits including clutch plate, cover, spigot bearing and release bearing designed specifically for Hino vehicles with superior wear resistance.
- Hino Wiper Blade Kits Genuine Hino wiper blade kits for 300, 500 and 700 series trucks with easy installation, superior visibility and reduced noise, bundled with free window cleaner concentrate.
- Hino Brake Offerings Complete braking package including genuine Hino lining axle kits, lined shoe exchange wheel kits and brake drums with anti-squeal options for FG and GH models.
- Hino Engine Kits Full range of genuine Hino in-frame engine kits designed, calibrated and engineered specifically for New Zealand domestic Hino truck models.
- Mack Merchandise Branded Mack merchandise including t-shirts, caps and accessories featuring Mack Trucks branding.
- Volvo Merchandise Branded Volvo merchandise including thermos mugs, apparel, bags, toys and accessories featuring Volvo Trucks branding.
Quantifiable outcome
- 14,000+ vehicles serviced annually across the network
- +2 more outcomes
Companies that use Truckstops
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Truckstops technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Truckstops partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, minor and flagship.
- TR GroupcoreTR Group donated a flood-damaged Volvo truck (stranded after Cyclone Gabrielle) to Truckstops for use as a training resource for technicians. The truck was rebuilt by the Palmerston North workshop team and will serve as a hands-on learning tool for future heavy commercial vehicle technicians and parts specialists.
- Total Truck SprayminorProvided meticulous respray of the flood-damaged Volvo training truck, transforming the weather-beaten frame and cab with professional finishing.
- Capture SignsminorAdded professional signage to the rebuilt training truck, completing the visual presentation for the technician training resource.
- Volvo Trucks New ZealandcoreProvided extensive technical training for Truckstops technicians as part of the training truck project. Technical crew contributed knowledge and expertise to the rebuild initiative.
- Sime Darby Motors NZflagshipParent company structure. Truck Stops (NZ) Ltd is fully owned subsidiary of Sime Darby Commercial (NZ) Ltd, which is owned by Sime Darby Berhad (Malaysia). Sime Darby employs over 20,000 people in 18 countries.
- Hino Motors JapanflagshipAuthorised New Zealand aftersales support partner for Hino Motors Japan. Awarded 2021 Parts Department of the Year Excellence Award placing Truckstops in top tier of distributors worldwide.
- MITOcoreMITO (Manufacturing, Energy and Transport Union) provides national qualification framework for Truckstops apprenticeship programme. Apprentices work towards MITO qualifications during their training.
- HysterminorPartnered with Ports of Auckland to support trainee technician Faimata Tupou in completing his apprenticeship at Truckstops Mount Wellington branch, working on clutch driveline jobs.
- Sime Darby Motors NZcoreParent company partnered with Fonterra and Volvo Trucks NZ to launch first electric Volvo truck trial in New Zealand at Fonterra Brands NZ Distribution Centre in Mangere.
Scale indicators6 records
Recent moves3 records
Truckstops competitors and assessment
Company assessmentBroad incumbents
- Cummins: Global manufacturer of diesel and alternative-fuel engines with extensive authorised service networks. Operates an overlapping heavy commercial vehicle service and parts ecosystem with which Truckstops' workshops directly interact on powertrain servicing.
- PACCAR: US-listed parent of Kenworth, Peterbilt, and DAF — a major global heavy truck OEM. Relevant as an OEM counterparty whose distribution strategy decisions directly shape Truckstops' authorised franchise economics in NZ and globally.
- Sime Darby Industrial: Sister division of Sime Darby Berhad (Truckstops' ultimate parent) operating industrial equipment distribution and service across multiple Asia-Pacific geographies. Relevant as an internal benchmark and potential platform for cross-border service network expansion.
Direct peers
- Southpac Trucks: New Zealand commercial vehicle distributor and authorised service network for heavy truck brands. Competes directly with Truckstops for parts distribution, workshop servicing, and fleet maintenance contracts in the NZ market.
- Daimler Truck New Zealand: Local arm of Daimler Truck AG distributing Mercedes-Benz and Fuso trucks in NZ. Provides authorised service and parts in direct competition with Truckstops for fleet customers across the country.
- Keith Andrews: NZ-based multi-brand commercial vehicle dealer and aftersales provider (Hino and other brands). Operates a similar authorised service network with parts distribution and workshop operations across New Zealand, directly competing for fleet service contracts.
- Truck Centre New Zealand: NZ heavy commercial vehicle dealer and service provider operating across multiple brands. Closely comparable authorised distributor / service network competing for the same fleet customers and OEM relationships as Truckstops.
- TransDiesel: New Zealand's authorised distributor and service network for Mercedes-Benz and Freightliner heavy commercial vehicles. Directly comparable business model to Truckstops — multi-brand authorised truck service and parts distribution across a nationwide NZ branch footprint.
Regional players
- Volvo Trucks Australia: Australian counterpart of one of Truckstops' key OEM partners (Volvo). Operates authorised service networks and parts distribution in Australia — providing a regional template and a potential cross-border expansion vector for the Truckstops business model.
- DAF Trucks Australia: Australian authorised distributor for DAF heavy trucks (PACCAR brand). Operates a comparable authorised service and parts model in Australia, serving as a regional analogue for the truck OEM distribution business Truckstops operates in NZ.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights7 records
Customer concentration
Truckstops social profiles
Digital presenceTruckstops financial estimates
Financial estimateRevenue estimate
Valuation estimate
Truckstops leadership team
Management profileNumber of profiles
Profiles8 records
Truckstops funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Truckstops M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Truckstops
What does Truckstops do?
Truckstops is New Zealand's largest after-sales parts and workshop service provider for heavy commercial vehicles. Operating 19 company-owned branches and 6 independent dealers nationwide, the company delivers scheduled servicing, repairs, 24/7 breakdown support, and Certificate of Fitness (CoF) inspections. It is the country's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts, complemented by fixed-price servicing programmes and branded merchandise.
Is Truckstops a public or private company?
Truckstops is a private company. It is classified as corporate owned and is currently operating.
When was Truckstops founded?
Truckstops was founded in 1983. It employs 251 to 500 people.
Where is Truckstops based?
Truckstops is headquartered in Palmerston North, New Zealand, in the Oceania region.
How does Truckstops make money?
Four revenue lines are on record. Workshop Service and Repair is the primary driver. The others are parts Sales, fixed Price Servicing Programs and certificate of Fitness (CoF) Services.
Who are Truckstops's main competitors?
Broad incumbents on record are Cummins, PACCAR and Sime Darby Industrial. Direct peers are Southpac Trucks, Daimler Truck New Zealand, Keith Andrews, Truck Centre New Zealand and TransDiesel. Regional players are Volvo Trucks Australia and DAF Trucks Australia.
Does Truckstops have an API?
No public API is recorded for Truckstops.
What industry is Truckstops in?
Truckstops's product category is Commercial Vehicle Aftermarket Services. Its primary akta.pro industry code is TLAKABAA, General Heavy-Duty Truck & Bus Repair (Full-Service Shops), with a secondary code of TLAKABAM, Tire, Wheel-End & Alignment Service (HD-Specific). Its SIC code is 5013.