Truckstops

What Truckstops does

Truckstops (legally Truck Stops (NZ) Limited) is New Zealand's largest authorised after-sales parts and service provider for the heavy commercial vehicle industry, operating as a wholly-owned subsidiary of Sime Darby Commercial (NZ) Ltd under Malaysia-listed conglomerate Sime Darby Berhad. The company functions as a multi-brand authorised distributor and service franchise holder for Hino, Mack, Volvo, and Renault trucks and buses, and is the only authorised importer and distributor of genuine parts for these brands in New Zealand. It services and maintains more than 14,000 vehicles annually through a nationwide footprint of 19 company-owned branches (spanning Whangarei to Invercargill) complemented by 6 independently owned dealers, supported by approximately 370 employees and a 24/7 nationwide breakdown line.

The company's core offerings are organised around three pillars: (1) workshop service and repair, including scheduled maintenance, unscheduled repairs, brake services and Certificate of Fitness (CoF) inspections, delivered by franchise-trained technicians using OEM-spec electronic diagnostic equipment; (2) genuine and used parts distribution for Hino, Mack, Volvo, Renault and All Makes; and (3) structured compliance and service programmes such as the CoF One-Stop Shop, Pre-CoF Plus, and Hino Fixed-Price Servicing (A/B/C/Auto tiers) with a nationwide lined-shoe brake exchange programme. Notable proprietary/operational technology includes the Hino Service Calculator (an online tool providing multi-year service cost forecasts by model, kilometres and spec), Pre-CoF inspection systems, and a purpose-built National Development Centre in Auckland used to train 50+ apprentices in partnership with MITO.

Truckstops monetises primarily through professional services (workshop labour and CoF facilitation), hardware (genuine and used parts sales with published unit pricing on exchange kits such as brake linings, clutches, wiper blades, air driers and engine kits), and recurring fixed-price service contracts with predictable billing cadences. The go-to-market combines direct sales through company-owned branches, a smaller authorised-dealer channel, online self-serve booking, and after-hours emergency support; brand-authorised distribution arrangements with Hino, Mack, Volvo and Renault are central to customer acquisition and retention. Customer segments span transport and logistics enterprises (e.g., Fonterra, Ports of Auckland, TR Group, C3/LINX, Higgins Concrete, HWR Group), single-truck owner-operators, and the brand partners themselves, with pricing that is largely transactional and quote-based outside of the Hino fixed-price programmes.

Name

Truckstops

Legal name

Truck Stops (NZ) Limited

Website

https://truckstops.co.nz

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

251–500 employees

Short description

Truckstops is New Zealand's largest authorised after-sales parts and service provider for heavy commercial vehicles, operating 19 branches nationwide as a multi-brand distributor and service franchise holder for Hino, Mack, Volvo, and Renault.

Ownership category

akta.pro rank

Product category

Commercial Vehicle Aftermarket Services

SIC

Wholesale-Motor Vehicle Supplies & New Parts (5013)

akta.pro primary industry

General Heavy-Duty Truck & Bus Repair (Full-Service Shops) (TLAKABAA)

akta.pro secondary industry

Tire, Wheel-End & Alignment Service (HD-Specific) (TLAKABAM)

Keywords

• Heavy truck service
• Truck parts distribution
• Commercial vehicle repair
• Certificate of fitness inspection
• Authorised truck dealer

Headquarters

HQ city

Palmerston North

HQ country

New Zealand

HQ region

Oceania

Offices17 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Workshop Service and Repair: Full-service repair and maintenance for heavy commercial vehicles including trucks, buses and coaches. Covers scheduled servicing, unscheduled repairs, brake services, and Certificate of Fitness inspections.
2. Parts Sales: New Zealand's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts. Also offers used parts through dedicated used parts division.
3. Fixed Price Servicing Programs: Hino Fixed Price Servicing offering all-inclusive pricing for A, B, C and Auto services. Includes nationwide lined shoe exchange programme for brake relines.
4. Certificate of Fitness (CoF) Services: Complete CoF inspection and facilitation services including Pre-CoF inspections, corrective repairs, and on-site or facilitated CoF certification.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Truckstops is New Zealand's largest after-sales parts and workshop service provider for heavy commercial vehicles. Operating 19 company-owned branches and 6 independent dealers nationwide, the company delivers scheduled servicing, repairs, 24/7 breakdown support, and Certificate of Fitness (CoF) inspections. It is the country's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts, complemented by fixed-price servicing programmes and branded merchandise.

Product overview

Truckstops operates as New Zealand's largest truck and bus parts and workshop services provider, functioning as a multi-brand authorized service and parts franchise. The company's product portfolio centers on three core service pillars: (1) nationwide vehicle service and repair delivered through 19 branches and 6 independent dealers, featuring 24/7 breakdown support and franchise-trained technicians; (2) authorized parts distribution for Hino, Mack, Volvo, Renault, and All Makes brands; and (3) specialized compliance services including Certificate of Fitness (CoF) inspections. Supporting these core services are digital tools like the Hino Service Calculator, structured service programmes such as Hino Fixed Price Servicing (A/B/C/Auto services) and Fixed Price Brakes, exchange parts programmes for air driers and brake components, and workforce development through an apprenticeship programme with MITO. The company also retails branded merchandise for partner truck manufacturers Mack and Volvo.

Differentiator

Problem solved

Functional benefit

Products and services

• Truck Service & Repair Nationwide heavy commercial vehicle service and repair delivered through 19 branches and 6 dealers with franchise-trained technicians, electronic diagnostic equipment and 24/7 breakdown support.
• Parts Supply (Hino, Mack, Volvo, Renault, All Makes) New Zealand's only authorised importer and distributor of genuine Hino, Mack, Renault, Volvo and All Makes parts, including a used parts division and parts catalogue.
• CoF One Stop Shop Complete Certificate of Fitness inspection service including reminder service, pre-CoF inspection, corrective repairs and CoF facilitation covering NZTA requirements for heavy vehicles.
• Hino Fixed Price Servicing All-inclusive fixed-price maintenance program for Hino trucks including A, B, C and Auto services performed with genuine parts and nationwide pricing consistency.
• Hino Fixed Price Brakes Fixed-price brake re-line service with nationwide lined shoe exchange programme for Hino 500 and 700 series trucks using genuine Hino brake linings to minimise downtime.
• Hino Service Calculator Industry-leading online service calculator enabling Hino customers to estimate servicing costs based on model, kilometres travelled and service type for up to three years.
• Pre-CoF Plus Combined Pre-CoF inspection and A-Service allowing customers to complete both in a single workshop visit at a reduced combined price.
• Apprenticeship Programme Heavy Vehicle Diesel Technician and Automotive Parts and Accessories Merchandising apprenticeship programme run in partnership with MITO, with over 50 apprentices in training.
• Hino Exchange Air Drier Kits Exchange air drier kits with reconditioned cartridges, water separators, purge valves and O-rings for Hino 500 and 700 series trucks, including an environmental reuse programme.
• Hino Clutch Kits Genuine Hino clutch kits including clutch plate, cover, spigot bearing and release bearing designed specifically for Hino vehicles with superior wear resistance.
• Hino Wiper Blade Kits Genuine Hino wiper blade kits for 300, 500 and 700 series trucks with easy installation, superior visibility and reduced noise, bundled with free window cleaner concentrate.
• Hino Brake Offerings Complete braking package including genuine Hino lining axle kits, lined shoe exchange wheel kits and brake drums with anti-squeal options for FG and GH models.
• Hino Engine Kits Full range of genuine Hino in-frame engine kits designed, calibrated and engineered specifically for New Zealand domestic Hino truck models.
• Mack Merchandise Branded Mack merchandise including t-shirts, caps and accessories featuring Mack Trucks branding.
• Volvo Merchandise Branded Volvo merchandise including thermos mugs, apparel, bags, toys and accessories featuring Volvo Trucks branding.

Quantifiable outcome

• 14,000+ vehicles serviced annually across the network
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core, minor and flagship.

• TR GroupcoreStrategic or Co-development Partner · 14 February 2023TR Group donated a flood-damaged Volvo truck (stranded after Cyclone Gabrielle) to Truckstops for use as a training resource for technicians. The truck was rebuilt by the Palmerston North workshop team and will serve as a hands-on learning tool for future heavy commercial vehicle technicians and parts specialists.
• Total Truck SprayminorOthersProvided meticulous respray of the flood-damaged Volvo training truck, transforming the weather-beaten frame and cab with professional finishing.
• Capture SignsminorOthersAdded professional signage to the rebuilt training truck, completing the visual presentation for the technician training resource.
• Volvo Trucks New ZealandcoreStrategic or Co-development PartnerProvided extensive technical training for Truckstops technicians as part of the training truck project. Technical crew contributed knowledge and expertise to the rebuild initiative.
• Sime Darby Motors NZflagshipOthersParent company structure. Truck Stops (NZ) Ltd is fully owned subsidiary of Sime Darby Commercial (NZ) Ltd, which is owned by Sime Darby Berhad (Malaysia). Sime Darby employs over 20,000 people in 18 countries.
• Hino Motors JapanflagshipGTM or Marketing PartnerAuthorised New Zealand aftersales support partner for Hino Motors Japan. Awarded 2021 Parts Department of the Year Excellence Award placing Truckstops in top tier of distributors worldwide.
• MITOcoreStrategic or Co-development PartnerMITO (Manufacturing, Energy and Transport Union) provides national qualification framework for Truckstops apprenticeship programme. Apprentices work towards MITO qualifications during their training.
• HysterminorStrategic or Co-development PartnerPartnered with Ports of Auckland to support trainee technician Faimata Tupou in completing his apprenticeship at Truckstops Mount Wellington branch, working on clutch driveline jobs.
• Sime Darby Motors NZcoreGTM or Marketing PartnerParent company partnered with Fonterra and Volvo Trucks NZ to launch first electric Volvo truck trial in New Zealand at Fonterra Brands NZ Distribution Centre in Mangere.

Scale indicators6 records

Recent moves3 records

Broad incumbents

• Cummins: Global manufacturer of diesel and alternative-fuel engines with extensive authorised service networks. Operates an overlapping heavy commercial vehicle service and parts ecosystem with which Truckstops' workshops directly interact on powertrain servicing.
• PACCAR: US-listed parent of Kenworth, Peterbilt, and DAF — a major global heavy truck OEM. Relevant as an OEM counterparty whose distribution strategy decisions directly shape Truckstops' authorised franchise economics in NZ and globally.
• Sime Darby Industrial: Sister division of Sime Darby Berhad (Truckstops' ultimate parent) operating industrial equipment distribution and service across multiple Asia-Pacific geographies. Relevant as an internal benchmark and potential platform for cross-border service network expansion.

Direct peers

• Southpac Trucks: New Zealand commercial vehicle distributor and authorised service network for heavy truck brands. Competes directly with Truckstops for parts distribution, workshop servicing, and fleet maintenance contracts in the NZ market.
• Daimler Truck New Zealand: Local arm of Daimler Truck AG distributing Mercedes-Benz and Fuso trucks in NZ. Provides authorised service and parts in direct competition with Truckstops for fleet customers across the country.
• Keith Andrews: NZ-based multi-brand commercial vehicle dealer and aftersales provider (Hino and other brands). Operates a similar authorised service network with parts distribution and workshop operations across New Zealand, directly competing for fleet service contracts.
• Truck Centre New Zealand: NZ heavy commercial vehicle dealer and service provider operating across multiple brands. Closely comparable authorised distributor / service network competing for the same fleet customers and OEM relationships as Truckstops.
• TransDiesel: New Zealand's authorised distributor and service network for Mercedes-Benz and Freightliner heavy commercial vehicles. Directly comparable business model to Truckstops — multi-brand authorised truck service and parts distribution across a nationwide NZ branch footprint.

Regional players

• Volvo Trucks Australia: Australian counterpart of one of Truckstops' key OEM partners (Volvo). Operates authorised service networks and parts distribution in Australia — providing a regional template and a potential cross-border expansion vector for the Truckstops business model.
• DAF Trucks Australia: Australian authorised distributor for DAF heavy trucks (PACCAR brand). Operates a comparable authorised service and parts model in Australia, serving as a regional analogue for the truck OEM distribution business Truckstops operates in NZ.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC3bxHPSS1MO8fgrPk-leSbQ
• Facebookfacebook.com/truckstopsnz
• LinkedInlinkedin.com/company/truckstops-nz
• Instagraminstagram.com/truckstopsnz

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Truckstops