xplor

What xplor does

XPLOR (legal entity: TVEEZ Panamá) is a Panama-headquartered enterprise automation platform founded in 2006 that integrates self-service kiosks, queue management, biometric identity verification, access control, and customer experience measurement into a single ecosystem. The platform is built around five core software products — KaaS (self-service kiosks), Queue (turn management), Identity (biometric verification), Pregister (visitor access control), and Ugrade (NPS/ISE satisfaction measurement) — operating alongside four purpose-built hardware SKUs (XK-BANK-01 for banking, XK-SALUD-01 for healthcare/government, XK-RET-01 for retail, and XK-PREG-01 for visitor management). Biometric verification leverages facial recognition technology licensed through an authorized reseller relationship with FaceTec, and the company holds official integrator status with SIB (Sistema de Identificación Biométrica), a government biometric identification system.

XPLOR generates revenue through three streams: hardware sales of its kiosk units, recurring software platform subscriptions, and professional services for enterprise implementation and remote management setup. Pricing is quote-based with no public tiers; the commercial team commits to contact prospects within 24 business hours of a demo request. The go-to-market is enterprise direct sales targeting large organizations in Latin America, with a particular focus on banking, government, healthcare, telecommunications, and retail verticals. Reference customers include Banistmo, BAC Credomatic, Tribunal Electoral de Panamá (120+ service points), Netlife Ecuador (500,000+ customers served across 24 provinces), POIN, Nissan Panamá, and Banisi. The company holds ISO 27001:2022, ISO 9001:2015, and NIST/NVLAP 1-5 PAD & IADFAR 1:125 certifications.

The platform manages more than 500 connected devices and over 290,000 automated processes across Panama, Costa Rica, Ecuador, and Mexico. XPLOR is privately held with no disclosed institutional investors, funding rounds, or leadership details in the input data. The company is led as a founder-controlled private entity operating with a small team (11–50 employees per firmographic data) and has not pursued public listing.

Name

xplor

Legal name

TVEEZ Panamá

Website

https://getxplor.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

XPLOR is a Panama-based enterprise automation platform founded in 2006 that integrates self-service kiosks, biometric identity verification, queue management, access control, and customer experience analytics on unified hardware/software, serving banks, governments, healthcare, telecom, and retail clients across Panama, Costa Rica, Ecuador, and Mexico.

Ownership category

akta.pro rank

Product category

Enterprise Self-Service Automation Platform

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Dashboarding & KPI/Performance Management (HDAEAMAF)

akta.pro secondary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Self-service kiosks
• Biometric identity verification
• Queue management system
• Visitor access control
• Customer experience analytics

Headquarters

HQ city

Panama City

HQ country

Panama

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of self-service kiosk hardware in various configurations (banking, healthcare, retail, visitor control) as integrated units with embedded software.
2. Software Platform Subscription: Software platform providing queue management, biometric identity verification, access control, and customer experience analytics, operating as integrated ecosystem with hardware.
3. Professional Services: Implementation and deployment services for enterprise organizations, including system integration and remote management setup.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

XPLOR is an enterprise automation platform that integrates self-service kiosks, queue management, biometric identity verification, access control, and customer experience measurement into a single ecosystem. The company sells purpose-built kiosk hardware paired with its proprietary software platform to large organizations in banking, government, healthcare, telecommunications, retail, and education across Latin America. The offering is delivered as an integrated hardware-and-software solution with centralized monitoring, remote management, and real-time analytics.

Product overview

XPLOR is an integrated enterprise automation platform that combines five core software products with purpose-built hardware. The platform unifies self-service kiosks (KaaS), queue management (Queue), biometric identity verification (Identity), visitor access control (Pregister), and customer experience measurement (Ugrade) into a single ecosystem. These products operate with specialized hardware (XK-BANK-01, XK-SALUD-01, XK-RET-01, XK-PREG-01) designed for banking, healthcare/government, retail, and visitor management respectively. The platform manages over 500 connected devices across Panama, Costa Rica, Ecuador, and Mexico, processing more than 290K automated processes.

Differentiator

Problem solved

Functional benefit

Brands

• KaaS: Kioscos de Autoservicio — self-service kiosk solution for fleets and digital signage.
• Queue
• Identity
• Pregister
• UGrade

Products and services

• KaaS (Kioscos de Autoservicio)

Quantifiable outcome

• 80%+ reduction in attention and operation time
• +6 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• FaceTeccoreTechnology or IntegrationAuthorized reseller partnership for FaceTec biometric technology, enabling XPLOR to offer certified biometric identity verification with NVLAP accreditation for PAD and IADFAR testing compliance.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Medallia: Enterprise customer experience and NPS measurement platform. Comparable to XPLOR's UGrade product, which captures NPS and ISE survey data in real time for CX optimization.
• NCR Corporation: Global leader in self-service kiosks, ATMs, and point-of-sale systems serving banks, retailers, and restaurants. Directly comparable to XPLOR's KaaS kiosk business but operates at a much larger scale across many geographies.
• Verint Systems: Enterprise customer engagement and experience analytics vendor with customer journey analytics, NPS, and survey capabilities. Comparable to XPLOR's UGrade CX-measurement layer at a much larger scale.
• HID Global: Global leader in identity and access management, including biometric verification and visitor management. Comparable to XPLOR's Identity and Pregister products for biometric identity and access control.
• Diebold Nixdorf: Major provider of self-service banking, retail, and connected commerce solutions, including ATMs and self-service kiosks. Competes with XPLOR in financial-services self-service and has begun expanding in Latin America.

Direct peers

• Qmatic: Provider of queue management, appointment scheduling, and customer journey solutions for banking, healthcare, government, and retail. Direct competitor to XPLOR's Queue turn-management system.
• Olea Kiosks: Designer and manufacturer of custom self-service kiosks for healthcare, financial, retail, and government clients. Direct competitor to XPLOR's purpose-built kiosk hardware line (XK-BANK-01, XK-SALUD-01, XK-RET-01).
• KIOSK Group: U.S.-based self-service kiosk manufacturer and integrator serving banking, healthcare, government, and retail. Closely comparable to XPLOR's integrated hardware-plus-software kiosk model with similar vertical mix.

Emerging players

• iProov: Specialist in biometric facial verification with strong government and banking deployments, including in Latin America. Competes with XPLOR's Identity product on identity verification quality and certifications.
• Waitwhile: Cloud-based queue and appointment management platform serving healthcare, government, and retail. Competes with XPLOR's Queue product, particularly for digital-first deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/get_xplor
• Facebookfacebook.com/getxplor
• LinkedInlinkedin.com/company/getxplor

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about xplor