Jewel360
Jewel360 is a U.S.-based, cloud-native POS and retail management platform purpose-built for independent jewelry retailers, serving 500+ stores with integrated POS, inventory, repairs, appraisals, e-commerce, and AI-powered marketing, support, and commerce assistants.
- Company typePrivate
- Founded2021
- HeadquartersSpringville, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Jewel360 does
Jewel360 is a cloud-based point-of-sale and retail management platform purpose-built for independent jewelry retailers in the United States, headquartered in Provo, Utah. The company was founded in 2021 and serves a disclosed base of 500+ jewelers processing more than 1 million transactions per year. The platform combines a core POS with integrated modules for CRM, payments, real-time inventory management (including serialized and consignment pieces), custom work and repair work-order tracking, jewelry appraisal and trade-in evaluation, e-commerce, and marketing tools. Native integrations connect Jewel360 to key industry systems including GIA (gemstone grading), Jewelers Mutual/Zing (insurance), Geller's Blue Book (pricing), Clientbook (clienteling), Shopify (e-commerce), and QuickBooks (accounting), creating a vertically embedded stack for jewelry retail operations.
The company monetizes through tiered monthly SaaS subscriptions: a Startup plan publicly listed at $199–$299 per month for basic POS, payments, and Clientbook; a Core plan marketed as "Best Value" with serialized inventory, repairs, appraisals, and commissions; and a Plus plan for multi-location retailers with native marketing, Shopify sync, and custom reporting. Pricing for Core and Plus is gated behind sales contact, and a limited-time promotion is waiving the $750 setup fee. Distribution is direct via the Jewel360 website using self-serve "Get a demo" and "Build and Price" tools, supplemented by inside sales, a customer referral program, and an active tradeshow presence at major jewelry industry events. Go-to-market also includes content marketing through the Master Stones Podcast (hosted by General Manager Nick Gurney), the company's owned Retail Jewel Summit (RJS) virtual event, and Vendor/Sustaining Firm membership in the Independent Jewelers Organization and American Gem Society.
On top of the core platform, Jewel360 has layered four AI-powered assistants — Marketing Assistant, Support Assistant, Site Assistant, and Commerce Assistant — applying generative AI, anomaly detection, and process automation to jewelry-specific workflows such as holiday campaign scheduling, review responses, live chat, repair update messaging, SEO-optimized product descriptions, fraud detection, and data-backed reordering. The product roadmap through 2024–2026 has emphasized integration depth and AI feature breadth rather than geographic expansion, and the company remains privately held with no disclosed venture or private equity funding.
Jewel360 firmographics
Firmographics- Name
- Jewel360
- Legal name
- Jewel360
- Website
- https://jewel360.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Jewel360 is a U.S.-based, cloud-native POS and retail management platform purpose-built for independent jewelry retailers, serving 500+ stores with integrated POS, inventory, repairs, appraisals, e-commerce, and AI-powered marketing, support, and commerce assistants.
- Ownership category
- akta.pro rank
Where Jewel360 is headquartered
LocationHeadquarters
- HQ city
- Springville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Jewel360 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Monthly subscription-based pricing model with tiered plans (Startup, Core, Plus) offering different feature sets. The Startup plan is promoted at $199/month (regularly $299/month) with basic POS, payments, and Clientbook integration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Startup plan for independent jewelers needing basic POS, payments, and Clientbook integration |
| Subscription | Monthly | Core plan - Best Value - for stores running serialized inventory, repairs, appraisals, and commissions |
| Subscription | Monthly | Plus plan for multilocation jewelers needing native marketing, Shopify sync, and custom reporting |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Jewel360 product offering
Product offeringCore offering
Jewel360 sells a cloud-based, all-in-one point-of-sale and retail management platform built specifically for independent jewelry retailers. The subscription product unifies serialized inventory, repairs and work orders, appraisals, CRM, payments, e-commerce, and marketing tools, and embeds four generative-AI assistants (Marketing, Support, Site, and Commerce) that automate campaigns, customer communications, SEO content, fraud detection, and inventory ordering. The platform is sold to US jewelry store owners under tiered monthly SaaS plans (Startup, Core, Plus).
Product overview
Jewel360 is an all-in-one, cloud-based retail software platform built specifically for modern jewelry retailers. The platform combines a core Point of Sale (POS) system with integrated modules including CRM, Payments, Inventory Management, Custom Work & Repairs, E-commerce, Marketing Tools, and Appraisal Management. The product also includes four AI-powered assistants (Marketing Assistant, Support Assistant, Site Assistant, and Commerce Assistant) that leverage generative AI to automate marketing campaigns, customer communications, product descriptions, and fraud detection. Jewel360 offers tiered pricing plans (Startup, Core, and Plus) with different feature sets, where the Startup plan includes POS, payments, and Clientbook; the Core plan adds serialized inventory, repairs, appraisals, and commissions; and the Plus plan targets multilocation jewelers with native marketing, Shopify sync, and custom reporting.
Differentiator
Problem solved
Functional benefit
Brands
- Master Stones Podcast: An educational podcast series hosted by Jewel360 featuring interviews with jewelry retailers and industry experts discussing business strategies and technology adoption.
- Retail Jewel Summit (RJS)
Products and services
- Jewel360 Cloud POS Platform Cloud-based, jewelry-specific point-of-sale and retail management platform for independent jewelry retailers, covering in-store and online sales, serialized inventory, repairs and custom work, appraisals, CRM, payments, e-commerce sync, and built-in marketing.
- AI Marketing Assistant Generative-AI assistant within Jewel360 that builds and schedules marketing campaigns around holidays and customer milestones and automates professional responses to customer reviews.
- AI Support Assistant Generative-AI assistant within Jewel360 that powers live chat with customers, sends text-message communications, and automates jewelry repair status updates to customers.
- AI Site Assistant Generative-AI assistant within Jewel360 that produces SEO-optimized product descriptions for each jewelry piece to improve online discoverability and search traffic.
- AI Commerce Assistant Generative-AI assistant within Jewel360 that performs fraud detection and cashier monitoring, generates data-backed invoicing, and recommends inventory ordering based on real demand for high-value jewelry transactions.
Quantifiable outcome
- 500+ independent jewelers nationwide rely on Jewel360 for their POS needs
- +1 more outcomes
Companies that use Jewel360
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles3 records
Jewel360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature9 records
Jewel360 partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Text Message Feature LaunchcoreLaunched text message customer communication feature enabling easier, more personalized messaging for jewelers directly through the Jewel360 platform.
- Geller's Blue BookcoreCollaboration providing jewelers with a more robust repair management process tool. Geller's Blue Book pricing data integrates with Jewel360's repair workflow.
- GIAcoreGemological Institute of America partnership enabling gemstone inventory tracking with GIA grading reports directly within the Jewel360 system.
- Independent Jewelers Organization (IJO)coreSelected as a Vendor Member of IJO, gaining access to independent jewelers within the IJO network and positioning Jewel360 as a recommended solution.
- Jewelers for ChildrenminorPartnership introducing Round Up donations at point of sale, allowing jewelers to support charitable causes while enhancing customer engagement.
- American Gem SocietycoreAccepted for Sustaining Firm membership in AGS, demonstrating commitment to highest industry ethics and standards. Provides credibility within the jewelry industry.
- Jewelers MutualcoreIntegration with Jewelers Mutual's Zing platform enabling care plans and insurance quote submission directly from Jewel360 POS at point of purchase. Helps jewelers offer jewelry insurance and generate additional revenue streams.
- ClientbookcoreIntegration included in Startup plan, providing clienteling capabilities directly within the Jewel360 POS for customer relationship management and engagement.
- ShopifycoreNative Shopify synchronization available in Plus tier, enabling seamless e-commerce integration for multilocation jewelers.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Jewel360 competitors and assessment
Company assessmentOthers
- HubSpot Service Hub: Generalist CRM/marketing automation platform used by small retailers including jewelers; competes loosely with Jewel360's CRM and AI Marketing Assistant features at the high end of the SMB market.
- Geller's Blue Book: Industry-pricing data platform for jewelry repair and trade-in valuations; integrated into Jewel360's repair workflow, making it a partner rather than direct POS competitor but still a related ecosystem player.
Broad incumbents
- Shopify POS: Dominant commerce/POS platform whose e-commerce and in-store offering is used by a large share of independent jewelry merchants; competes with Jewel360's POS and e-commerce modules and is itself an integration partner (Plus tier).
- Square (Block): SMB payments and POS provider widely adopted by independent retailers including jewelers; offers built-in payments and basic inventory that overlap with Jewel360's lower-tier offering despite lacking jewelry-specific workflows.
- Lightspeed Retail: Public SMB retail POS and commerce platform that serves many independent jewelers and competes head-on with Jewel360's core POS/payments/e-commerce proposition, though without jewelry-specific workflows like appraisals and serialized repairs.
Direct peers
- Jesta (Jewellery ERP): End-to-end vertical ERP/POS software for jewelry retailers and wholesalers covering inventory, repairs, and merchandising; directly comparable to Jewel360 in targeting the same jewelry-specific workflows at SMB/mid-market jewelers.
- Polygon (formerly FRED Systems): Jewelry-specific POS and inventory platform built for independent retail jewelers with appraisal, repair, and serialized inventory features; closest head-to-head direct competitor to Jewel360 in vertical POS.
- Imagine Software: Jewelry retail management software (Pearl/Cart) covering POS, inventory, CRM, repairs, and analytics for independent jewelers; competes in the same vertical with overlapping jewelry-specific feature sets.
Emerging players
- RepairShopr: Repair-shop ticketing and CRM software widely used by small jewelers for repair work orders; overlaps with Jewel360's Custom Work & Repairs module and is a partial substitute for repair-heavy customers.
- Clientbook: Jewelry-specific CRM/clienteling platform bundled in Jewel360's Startup plan; competes with Jewel360's native CRM while also being an integrated partner, making it both substitute and complement.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Jewel360 social profiles
Digital presenceJewel360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jewel360 leadership team
Management profileNumber of profiles
Profiles2 records
Jewel360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jewel360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jewel360
What does Jewel360 do?
Jewel360 sells a cloud-based, all-in-one point-of-sale and retail management platform built specifically for independent jewelry retailers. The subscription product unifies serialized inventory, repairs and work orders, appraisals, CRM, payments, e-commerce, and marketing tools, and embeds four generative-AI assistants (Marketing, Support, Site, and Commerce) that automate campaigns, customer communications, SEO content, fraud detection, and inventory ordering. The platform is sold to US jewelry store owners under tiered monthly SaaS plans (Startup, Core, Plus).
Is Jewel360 a public or private company?
Jewel360 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Jewel360 founded?
Jewel360 was founded in 2021. It employs 1 to 10 people.
Where is Jewel360 based?
Jewel360 is headquartered in Springville, United States, in the North America region.
How does Jewel360 make money?
One revenue line is on record: saaS Subscription.
Who are Jewel360's main competitors?
Others on record are HubSpot Service Hub and Geller's Blue Book. Broad incumbents are Shopify POS, Square (Block) and Lightspeed Retail. Direct peers are Jesta (Jewellery ERP), Polygon (formerly FRED Systems) and Imagine Software. Emerging players are RepairShopr and Clientbook.
Does Jewel360 have an API?
No public API is recorded for Jewel360.