Repair Shopr

Name

Repair Shopr

Legal name

Syncro Technologies, Inc.

Website

https://repairshopr.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Repair Shop Management Software

NAICS

Personal and Household Goods Repair and Maintenance (8114), Automotive Repair and Maintenance (8111), Other Personal and Household Goods Repair and Maintenance (811490)

SIC

Services-Miscellaneous Repair Services (7600), Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

General Automotive Repair & Maintenance (TLAKAAAA)

akta.pro secondary industries

Body Shop Mechanical & Suspension Repair (Post-Collision) (TLAKAEAH), Bumper, Panel & Plastic Repair (Composite/Trim) (TLAKAEAG)

Keywords

• Repair shop software
• Ticketing and CRM
• Point of sale system
• Inventory management
• Field service management

Headquarters

HQ city

Kirkland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Monthly subscription-based pricing for cloud-based access to the RepairShopr platform. Includes a free trial period for new users to test the service before committing to a paid plan. Tiered pricing includes standard plans and Big Chain multi-location plan at $149.99/month.
2. Add-on Services: Premium add-ons available through the App Center including Domo business intelligence, various third-party integrations, and enhanced features beyond the base subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

RepairShopr is an all-in-one cloud-based SaaS platform that helps independent repair shops manage their end-to-end operations, combining CRM, ticketing, invoicing, point of sale, inventory management, field service scheduling, and marketing automation in a single integrated system. The platform serves 12+ repair industry verticals including computer repair, cell phone repair, IT consulting/MSPs, franchise management, watch repair, scuba/dive shops, musical instrument repair, small engine repair, electronics, drones, lawn care, and mobile repair techs.

Product overview

RepairShopr is a single unified all-in-one cloud-based SaaS platform designed for repair shops of various types (computer, cell phone, watch, electronics, small engine, musical instrument, scuba/dive, drone, lawn care, and franchise operations). The core product provides CRM, ticketing, invoicing, POS, and inventory management as integrated modules. Key add-on modules include Marketr for marketing automation, Customer Web Portal for self-service, Leads Module for website lead capture, Customer Map for geographic analytics, Ticket Dashboard for in-shop display, Mail-in Repair for postal workflow management, and Big Chain ($149.99/month) for multi-location operations with shared inventory and Logistics. The company also offers a related product called Syncro as a separate RMM and PSA platform for MSPs.

Differentiator

Problem solved

Functional benefit

Brands

• Marketr: Integrated marketing platform for automated customer follow-ups and campaigns.
• Syncro
• Big Chain
• Watchman Software

Products and services

• RepairShopr All-in-one cloud-based SaaS business management software for repair shops providing CRM, ticketing, invoicing, point of sale (POS), inventory management, marketing automation, and field service scheduling in a single integrated platform. Targets independent repair shops, MSPs, and small service businesses across 12+ industry verticals.
• Syncro Combined RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platform offered by Syncro Technologies, Inc. for managed service providers requiring remote monitoring, ticketing, and PSA capabilities beyond RepairShopr's core offering.

Quantifiable outcome

• Automated follow-ups reduce customer churn and drive repeat business
• +2 more outcomes

Named customers3 records

Segments12 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core.

• QuickBookscoreTechnology or IntegrationQuickBooks integration links customers, invoices, and payment data directly from RepairShopr, enabling seamless accounting synchronization for repair shops.
• XerocoreTechnology or IntegrationXero accounting integration provides another sync option for invoicing and financial data export from RepairShopr.
• StripecoreTechnology or IntegrationStripe online payment processing integration for invoice payments and POS transactions within RepairShopr.
• PayPalcoreTechnology or IntegrationPayPal payment integration for processing customer payments through invoices and point-of-sale.
• AuthorizenetcoreTechnology or IntegrationAuthorize.net payment gateway integration for credit card processing within the RepairShopr platform.
• Syncro (by Syncro Technologies)coreStrategic or Co-development PartnerSyncro is the sister product of RepairShopr, built as an evolution combining RMM and PSA specifically for MSPs. Both are products of Syncro Technologies, Inc. RepairShopr serves as an entry point for customers who may migrate to Syncro for more advanced RMM capabilities.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Fixably: Repair management software focused on Apple Authorized Service Providers and electronics repair shops. Competes with RepairShopr in the electronics/Apple repair vertical with similar ticket-to-invoice workflows.
• RepairDesk: Cloud-based POS and management software specifically for cell phone and electronics repair shops. Directly competes with RepairShopr in the mobile device repair vertical with similar ticketing, inventory, and POS functionality.
• CellSmart POS: POS and business management platform purpose-built for cell phone repair shops. Competes head-to-head with RepairShopr for mobile repair shop customers with similar inventory, ticketing, and customer communication features.

Broad incumbents

• ConnectWise: PSA and RMM platform for managed service providers (MSPs). Directly competes with sister product Syncro and overlaps with RepairShopr's IT Consultants & MSPs segment in ticketing, CRM, and billing.
• Housecall Pro: Field service management platform for home service professionals. Competes with RepairShopr in mobile and on-site repair use cases (lawn care, small engine, mobile repair techs) with a much larger team and marketing budget.
• Jobber: Field service management SaaS for home service businesses (HVAC, plumbing, lawn care, cleaning). Broader in scope than RepairShopr but competes in lawn care, mobile repair, and small engine service segments with scheduling, invoicing, and CRM.
• HubSpot: General-purpose CRM, marketing automation, and ticketing platform. Competes indirectly with RepairShopr's CRM and Marketr marketing capabilities for repair shops that opt for a horizontal stack instead of vertical-specific software.
• ServiceTitan: Large, well-funded field service management platform primarily for HVAC, plumbing, and home services. Overlaps with RepairShopr's field service and mobile repair verticals and represents a much larger incumbent competitor.

Emerging players

• mHelpDesk: Field service software for small to mid-sized service businesses with scheduling, dispatching, invoicing, and CRM. Adjacent to RepairShopr in the small/mobile service business segment.
• ServiceM8: Mobile-first field service management app for small trade and service businesses. Overlaps with RepairShopr in mobile repair techs and field service scheduling use cases with a stronger mobile-first product.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/repairshopr
• Facebookfacebook.com/repairshopr
• LinkedInlinkedin.com/company/repairshopr

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Repair Shopr