Dunklin County Transit
Dunklin County Transit is a Missouri not-for-profit that operates demand-response, curb-to-curb public transit for rural Southeast Missouri residents, providing local routes and long-distance medical transportation to healthcare hubs in Poplar Bluff, Cape Girardeau, and Jonesboro, Arkansas.
- Company typePrivate
- Founded1982
- HeadquartersMalden, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Dunklin County Transit does
Dunklin County Transit Service, Inc. (DCT) is a Missouri-incorporated not-for-profit public transit agency founded in July 1982 that provides curb-to-curb, demand-response transportation across rural Southeast Missouri. Operating from its headquarters and garage facility at 610 N. Douglass St. in Malden since 1991, the organization runs a fleet of 22 vehicles (4 minibuses, 4 cars/SUVs, and 14 minivans, of which 13 are wheelchair accessible) staffed by 4 full-time office personnel and 20 drivers. Its service area spans 547 square miles covering Dunklin County (population 26,306) and connects riders to healthcare destinations in Poplar Bluff, Dexter, Cape Girardeau, and Jonesboro, Arkansas.
The core offering is a portfolio of seven scheduled route products: Malden Transit Services (Tuesdays, $6 suggested donation), Kennett Transit Services (Wednesdays, $6), Malden-area-to-Malden and Kennett-area-to-Kennett connector routes ($10), and long-distance medical transit to Poplar Bluff, Dexter, Cape Girardeau, and Jonesboro, AR ($15-$35 suggested donation). Booking is conducted by phone with day-prior scheduling for local routes and 5-day advance scheduling for long-distance routes. The organization additionally provides Medicaid Non-Emergency Medical Transportation (NEMT) under authorization through a partnership with MTM and MO HealthNet, and offers accessibility accommodations including TTY/relay services and braille/talking-book referrals through the Wolfner Library.
Dunklin County Transit's revenue mechanics combine rider donations (envelope-based, deposited in a locked money box carried by drivers), Medicaid NEMT billings through MTM, and federal/state transit funding administered via the Missouri Department of Transportation. The organization is governed by a 5-member advisory board, holds no external equity, and operates as the de facto sole public transportation provider in its service area. Compliance frameworks include Title VI of the Civil Rights Act, the Americans with Disabilities Act, and Section 504 of the Rehabilitation Act.
Dunklin County Transit firmographics
Firmographics- Name
- Dunklin County Transit
- Legal name
- Dunklin County Transit Service, Inc.
- Website
- https://dctsmalden.com
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Dunklin County Transit is a Missouri not-for-profit that operates demand-response, curb-to-curb public transit for rural Southeast Missouri residents, providing local routes and long-distance medical transportation to healthcare hubs in Poplar Bluff, Cape Girardeau, and Jonesboro, Arkansas.
- Ownership category
- akta.pro rank
Dunklin County Transit industry classification
Industry- Product category
- Rural Public Transit Services
- NAICS
- Special Needs Transportation (485991), Interurban and Rural Bus Transportation (48521), Bus and Other Motor Vehicle Transit Systems (485113)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- On-Demand Shared Shuttle / Vanpool (Dynamic Routing, Door-to-Door) (TLAFAJAB)
- akta.pro secondary industries
- Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF), Rural & Community Demand-Responsive Transit (THAIAHAD), Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK)
Keywords
Where Dunklin County Transit is headquartered
LocationHeadquarters
- HQ city
- Malden
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dunklin County Transit business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Donation-based transit fares: Dunklin County Transit accepts donations and contributions from riders for transportation services. Riders are provided envelopes with suggested donations printed on them, which they deposit in a locked money box carried by drivers. This donation-based model helps keep transportation costs affordable for rural community members.
- Medicaid Non-Emergency Medical Transportation: Provides Medicaid-authorized transportation services to medical appointments through partnership with MTM and MO HealthNet's Non-Emergency Transportation Program (NEMT). Services are only provided when authorized by Medicaid.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Malden local transit |
| Transaction based/ take rate | Pay-as-you-go | Kennett local transit |
| Transaction based/ take rate | Pay-as-you-go | Malden area to Malden transit |
| Transaction based/ take rate | Pay-as-you-go | Kennett area to Kennett transit |
| Transaction based/ take rate | Pay-as-you-go | Poplar Bluff long distance transit |
| Transaction based/ take rate | Pay-as-you-go | Dexter long distance transit |
| Transaction based/ take rate | Pay-as-you-go | Cape Girardeau long distance transit |
| Transaction based/ take rate | Pay-as-you-go | Jonesboro, AR long distance transit |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Dunklin County Transit product offering
Product offeringCore offering
Dunklin County Transit Service, Inc. is a not-for-profit rural public transit agency that operates curb-to-curb demand-response transportation services across Southeast Missouri. It provides local transit in Malden and Kennett, long-distance medical transit to regional healthcare hubs (Dexter, Poplar Bluff, Cape Girardeau, Jonesboro AR), and Medicaid-authorized non-emergency medical transportation in partnership with MTM and MO HealthNet. Services are donation-based with suggested fares, and accessibility features include wheelchair-accessible vehicles and TTY/Relay communication support.
Product overview
Dunklin County Transit is a rural public transit service provider offering a portfolio of transportation services across Southeast Missouri. The company operates as a curb-to-curb demand response transit system with seven distinct transit service offerings: Malden Transit Services (local), Kennett Transit Services (local), Dexter Transit Services, Poplar Bluff Transit Services (medical), Cape Girardeau Transit Services (medical), Jonesboro, AR Transit Services (medical), and Medicaid Service Transit. The fleet consists of 22 vehicles including minibuses, SUVs, and wheelchair-accessible minivans. Services target healthcare access, personal/leisure transportation, and accessibility resources for riders with visual or hearing impairments.
Differentiator
Problem solved
Functional benefit
Brands
- Malden Transit Services: Local transit services within Malden, MO, providing transportation for medical appointments, shopping, and leisure activities.
- Kennett Transit Services
- Dexter Transit Services
- Poplar Bluff Transit Services
- Cape Girardeau Transit Services
- Jonesboro, AR Transit Services
Products and services
- Malden Transit Services Local curb-to-curb transportation service within Malden, Missouri, operating every Tuesday from 8:30 AM to 2:00 PM at a $6 suggested donation per trip. Also serves surrounding communities including Bernie, Parma, Risco, Gideon, Clarkton, and Campbell. Targeted at rural residents needing transportation for medical, shopping, and leisure purposes.
- Kennett Transit Services Local curb-to-curb transportation within Kennett, Missouri operating every Wednesday from 8:15 AM to 2:00 PM at a $6 suggested donation. Provides transit from nearby communities including Malden, Clarkton, Campbell, Holcomb, Arbyrd, Cardwell, Senath, and Hornersville to Kennett on the 2nd Thursday of each month for $10.
- Dexter Transit Services Transportation service connecting to Dexter, Missouri from Kennett, Holcomb, Malden, Clarkton, and Campbell on the 4th Thursday of each month at a $15 suggested donation. Serves healthcare facilities including Mercy Hospital in Stoddard County and provides both medical and leisure transport options.
- Poplar Bluff Transit Services Long-distance medical transit service to Poplar Bluff, Missouri operating on the 2nd Wednesday of each month at a $15 suggested donation. Pickup locations include Malden, Clarkton, Campbell, Kennett, and Holcomb, serving Saint Francis Medical Center and Poplar Bluff Regional Medical Center.
- Cape Girardeau Transit Services Long-distance transportation to Cape Girardeau, Missouri on the 3rd Thursday of each month at a $35 suggested donation. Serves residents from Dunklin County, Stoddard County, Parma, Risco, and Gideon. Provides access to healthcare facilities including Saint Francis Healthcare, Mercy Healthcare, and Cape Girardeau VA Clinic.
- Jonesboro, AR Transit Services Long-distance transportation service to Jonesboro, Arkansas operating on the 1st Thursday of each month at a $35 suggested donation. Pickup locations include Malden, Clarkton, Campbell, Holcomb, Kennett, Arbyrd, Cardwell, Senath, and Hornersville. Provides access to St. Bernards Healthcare, NEA Baptist Memorial Hospital, and UAMS Health.
- Medicaid Service Transit (NEMT) Medicaid-authorized non-emergency medical transportation service provided through partnership with MTM and MO HealthNet's Non-Emergency Transportation Program (NEMT). Transports eligible MO HealthNet participants to medical appointments when authorized by Medicaid.
Quantifiable outcome
- 5,881 unduplicated persons served in FY ending 6/30/2023
- +2 more outcomes
Companies that use Dunklin County Transit
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
Dunklin County Transit technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Dunklin County Transit partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Wolfner Talking Book and Braille Library (Missouri Secretary of State)minorProvides alternative formats for clients with disabilities, including braille and talking books available upon request for visually impaired riders.
- MO Relay ProgramminorTelephone relay service utilized for hearing impaired riders to communicate with Dunklin County Transit staff.
- MTM (Medical Transportation Management)corePartnership for Medicaid Non-Emergency Medical Transportation (NEMT) services. MTM manages authorization for MO HealthNet participants requiring transportation to medical appointments.
- MO HealthNet (Missouri Medicaid)coreMissouri Medicaid program providing Non-Emergency Transportation Program (NEMT) for eligible participants through Dunklin County Transit services.
- Missouri Department of Transportation (MoDOT)coreMoDOT is notified of all discrimination complaints within 72 hours. MoDOT Title VI Coordinator can be contacted for external civil rights matters.
Scale indicators6 records
Recent moves1 record
Expansion highlights4 records
Dunklin County Transit competitors and assessment
Company assessmentOthers
- MTM (Medical Transportation Management): Nationwide NEMT broker and manager contracted by state Medicaid programs to coordinate non-emergency medical transportation — and an active partner of Dunklin County Transit. As a broker rather than operator, it is ecosystem-adjacent, not a direct competitor.
- MoDOT (Missouri Department of Transportation): State agency that administers federal transit grants, Title VI oversight, and statewide transit coordination in Missouri. Functions as regulator, funder, and pass-through partner rather than direct competitor to Dunklin County Transit.
Broad incumbents
- Modivcare (formerly LogistiCare): Large national NEMT and personal-care manager brokering Medicaid transportation trips in dozens of states. Operates upstream of community transit agencies like Dunklin County Transit as a contracted broker/payer rather than fleet operator.
Direct peers
- CARTS (Capital Area Rural Transportation System): Nonprofit rural transit district serving a multi-county region around Austin, Texas, offering demand-response, NEMT, and deviated fixed-route services. Comparable nonprofit, community-based rural and small-urban transit operation.
- SCMTD (Sioux City Transit / Siouxland Regional Transit): Regional transit system providing fixed-route bus, paratransit, and rural demand-response service across a multi-state, mostly rural tri-state region. Comparable mix of fixed-schedule local service plus ADA paratransit and Medicaid NEMT.
- OATS Transit: Missouri's largest rural statewide public transit operator serving seniors, individuals with disabilities, and the general public across 87 counties. Directly comparable demand-response, curb-to-curb, and NEMT operating model in the same state, including the Bootheel region.
- People for People: Washington-state nonprofit providing demand-response transit, Medicaid NEMT, and senior/disabled transportation across rural and small-city service areas. Highly comparable operating model: rural demand-response, NEMT brokerage work, and donation/subsidy fare structure.
Regional players
- Cape Girardeau County Transit Authority: Fixed-route and demand-response public transit provider serving Cape Girardeau County, Missouri — a major destination for Dunklin County Transit's long-distance medical routes. Comparable rural-to-urban transit model in the adjacent Southeast Missouri service area.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Dunklin County Transit social profiles
Digital presenceDunklin County Transit compliance and trust
Trust signalCompliance3 records
Dunklin County Transit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dunklin County Transit leadership team
Management profileNumber of profiles
Profiles4 records
Dunklin County Transit funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dunklin County Transit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dunklin County Transit
What does Dunklin County Transit do?
Dunklin County Transit Service, Inc. is a not-for-profit rural public transit agency that operates curb-to-curb demand-response transportation services across Southeast Missouri. It provides local transit in Malden and Kennett, long-distance medical transit to regional healthcare hubs (Dexter, Poplar Bluff, Cape Girardeau, Jonesboro AR), and Medicaid-authorized non-emergency medical transportation in partnership with MTM and MO HealthNet. Services are donation-based with suggested fares, and accessibility features include wheelchair-accessible vehicles and TTY/Relay communication support.
Is Dunklin County Transit a public or private company?
Dunklin County Transit is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Dunklin County Transit founded?
Dunklin County Transit was founded in 1982. It employs 11 to 50 people.
Where is Dunklin County Transit based?
Dunklin County Transit is headquartered in Malden, United States, in the North America region.
How does Dunklin County Transit make money?
Two revenue lines are on record. Donation-based transit fares are the primary driver. The others are medicaid Non-Emergency Medical Transportation.
Who are Dunklin County Transit's main competitors?
Others on record are MTM (Medical Transportation Management) and MoDOT (Missouri Department of Transportation). Modivcare (formerly LogistiCare) is listed as a broad incumbent. Direct peers are CARTS (Capital Area Rural Transportation System), SCMTD (Sioux City Transit / Siouxland Regional Transit), OATS Transit and People for People. Cape Girardeau County Transit Authority is listed as a regional player.
Does Dunklin County Transit have an API?
No public API is recorded for Dunklin County Transit.
What industry is Dunklin County Transit in?
Dunklin County Transit's product category is Rural Public Transit Services. Its primary akta.pro industry code is TLAFAJAB, On-Demand Shared Shuttle / Vanpool (Dynamic Routing, Door-to-Door), with a secondary code of TLAFAKAF, Managed Transportation Programs (Health Plans/MCOs/TPAs). Its NAICS code is 485991 and its SIC code is 4100.