Plumbtech Plumbing & Heating

What Plumbtech Plumbing & Heating does

Plumb-Tech Plumbing & Heating is a family-owned plumbing and HVAC service company headquartered in Missoula, Montana, operating across Western Montana including Helena, Libby, and the Bitterroot Valley. Founded in 2004 and currently under the ownership of Kylon and Teliah Gienger (since 2021), the company delivers residential and light commercial plumbing and heating services through licensed, insured, and bonded technicians dispatched from a single headquarters at 1530 Livingston Ave, Missoula. Its service portfolio spans drain and sewer cleaning, water heater installation and repair (carrying Bradford White, Rheem, Lochinvar, A.O. Smith, Navien, and Bosch), sewer and water line work, gas lines, water treatment, fixtures, and 24/7 emergency plumbing, alongside HVAC services covering furnaces, boilers, radiant floor heating, and air conditioning.

The business operates on a direct-to-consumer home services model with two revenue streams: one-time flat-rate service fees for repairs and installations, and a recurring subscription product called Care Club priced at $29.99/month or $299.99/year. The Care Club membership delivers 64-point annual inspections, free water heater maintenance, waived dispatch fees, priority emergency scheduling, and a 10% discount on parts and labor. Geographic reach now spans three markets (Missoula, Helena, Libby) with same-day service in the home base and regular scheduled runs to outlying regions. Customer acquisition leans heavily on reputation — 1,300+ five-star reviews at a 4.9-star average — supported by 24/7 phone booking, online instant booking, blog content, and a utility rebate partnership with NorthWestern Energy for heat pump water heater upgrades.

From a technology standpoint, Plumb-Tech operates as a traditional field service business with no proprietary software platform, no dedicated mobile app, and no API integrations disclosed. The company is not venture-backed, has no external parent, and employs 11-50 staff across service, installation, and customer support roles. Competitive positioning rests on local brand equity, multi-trade technical capability (plumbing plus HVAC), 24/7 emergency availability, and the recurring Care Club membership that creates ongoing customer relationships in a regional market with limited large-scale competitors.

Name

Plumbtech Plumbing & Heating

Legal name

Plumb-Tech LLC

Website

https://plumbtechmt.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Plumb-Tech Plumbing & Heating is a family-owned plumbing and HVAC service company serving residential and small commercial customers across Western Montana, including Missoula, Helena, and Libby, with 24/7 emergency service and a recurring Care Club membership program.

Ownership category

akta.pro rank

Product category

Residential Plumbing and HVAC Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Plumbing Installation, Service & Repair (IMAIABAB)

akta.pro secondary industries

Burst Pipe Repair & Water Shutoff (HSAOAMAA), Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

Keywords

• Plumbing services
• HVAC services
• Water heater installation
• Drain cleaning
• Emergency plumbing

Headquarters

HQ city

Missoula

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Service Fees: One-time fees for plumbing and HVAC services including repairs, installations, drain cleaning, water heater services, furnace repair, AC services, and emergency plumbing. Revenue generated per job with upfront flat-rate pricing.
2. Care Club Membership: Monthly or annual subscription program offering preventive maintenance benefits including two annual check-ups, free water heater maintenance, waived dispatch fees, priority emergency scheduling, and 10% off all parts and labor. Month-to-month cancellation flexibility.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Plumb-Tech is a family-owned plumbing and HVAC service company that delivers residential plumbing and heating/cooling services throughout Western Montana, including drain cleaning, water heater installation and repair, sewer/water line service, gas line work, water treatment, fixture repair, emergency plumbing, furnace repair, boiler service, radiant floor heating, and air conditioning. Services are delivered on-site at customer homes by licensed, insured, and bonded technicians dispatched from Missoula, with 24/7 emergency availability and a Care Club membership program offering preventive maintenance.

Product overview

Plumb-Tech is a family-owned plumbing and HVAC service company serving Western Montana since 2004. The company operates as a unified service business rather than a software platform, offering a comprehensive portfolio of residential and commercial plumbing services (drain cleaning, water heaters, sewer/water lines, gas lines, water treatment, fixtures, emergency plumbing) alongside HVAC services (furnaces, boilers, radiant floor heating, air conditioning). The company also offers a Care Club membership program as a recurring revenue add-on providing maintenance protection. They carry multiple water heater brands including Bradford White, Rheem, Lochinvar, A.O. Smith, Navien, and Bosch. Service is delivered through a team of licensed plumbers and HVAC technicians across Missoula, Helena, and Libby, Montana.

Differentiator

Problem solved

Functional benefit

Brands

• Care Club: A membership program offering annual plumbing inspections, priority scheduling, 10% off repairs, and water heater maintenance for $29.99/month.

Products and services

• Drain & Sewer Cleaning Professional drain cleaning services including tough clog removal, drain cabling, and camera inspections for residential and commercial properties in Western Montana.
• Water Heaters Installation, repair, and maintenance of tank and tankless water heaters for residential customers. Carries brands including Bradford White, Rheem, Lochinvar, A.O. Smith, Navien, and Bosch.
• Sewer & Water Lines Service and repair for main sewer lines and water lines including trenchless repairs and replacements for residential properties.
• Gas Line Services Professional gas line installation, repair, and safety inspections for homes and businesses in Western Montana.
• Water Treatment Water softening, filtration, and treatment systems to address hard water issues common in Montana, including water softener installation and reverse osmosis systems for residential customers.
• Fixtures & Repairs Faucet, toilet, leak detection, burst pipe, and complete repipe services for residential properties in Western Montana.
• Emergency Plumbing 24/7 emergency plumbing response for burst pipes, no-heat calls, and urgent plumbing issues across the Missoula, Helena, and Libby service areas.
• Furnace Repair & Installation Furnace repair, installation, and seasonal tune-ups for natural gas, propane, and electric furnaces to handle Montana winters for residential customers.
• Boiler Services Boiler installation, repair, and maintenance for residential and commercial heating systems including high-efficiency units.
• Radiant / In-Floor Heating Installation and service of radiant floor heating systems for efficient, comfortable home heating in Western Montana residences.
• Air Conditioning AC installation, repair, and maintenance services for summer cooling needs of residential customers in Western Montana.
• Care Club Membership Monthly maintenance protection plan ($29.99/month or $299.99/year) offering two annual 64-point check-ups, free yearly water heater maintenance, 100% waived dispatch fee, priority emergency scheduling, and 10% off all parts and labor. No contract, cancel anytime. Transferable if the member moves.
• Water Heater Maintenance & Flush Special Promotional service at $89.99 for standard residential tank water heater maintenance, including full tank drain and sediment flush, anode rod inspection, and safety valve inspection.

Quantifiable outcome

• 100% Satisfaction Guarantee on all work

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• NorthWestern EnergyminorGTM or Marketing PartnerUtility rebate partnership offering customers up to $3,000 rebate on heat pump water heater upgrades. NorthWestern Energy provides financial incentive to customers who upgrade to high-efficiency heat pump water heaters, with Plumb-Tech handling installation and rebate paperwork assistance.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Len The Plumber: Len The Plumber is a regional residential plumbing company serving the Mid-Atlantic U.S. with plumbing, drain, and water heater services. It is comparable to Plumb-Tech as a multi-trade, regionally focused plumbing operator with strong local brand recognition.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national plumbing franchise under Neighborly, focused on residential plumbing with on-time guarantees and upfront pricing. Its service model (punctuality, transparent pricing, residential focus) closely mirrors Plumb-Tech's value proposition.
• Mr. Rooter Plumbing: Mr. Rooter is a national plumbing franchise brand owned by Neighborly, offering residential plumbing services (drains, water heaters, sewer lines, fixtures). It is a direct franchise competitor to Plumb-Tech in any market it enters, with similar service mix and customer base.
• One Hour Heating & Air Conditioning: One Hour Heating & Air Conditioning is a national HVAC franchise under Neighborly offering residential heating and cooling service, repair, and installation. It is a direct peer to Plumb-Tech's HVAC side (furnaces, boilers, AC) and serves a similar homeowner customer base.

Emerging players

• Bluefrog Plumbing + Drain: Bluefrog Plumbing + Drain is a growing national plumbing franchise brand offering residential plumbing and drain services with a focus on customer experience and upfront pricing. Comparable to Plumb-Tech as a multi-market residential plumbing franchise peer with similar service offerings and customer promise.

Broad incumbents

• HomeServe USA: HomeServe operates a national network of home repair contractors sold via utility and municipal partnerships, plus a membership warranty product analogous to Plumb-Tech's Care Club. Comparable because it directly competes for the membership-maintenance angle and uses utility partnerships (similar to Plumb-Tech's NorthWestern Energy tie-up).
• Roto-Rooter: Roto-Rooter is the largest U.S. plumbing and drain cleaning service company, operating through company-owned branches and franchises nationwide. It directly competes with Plumb-Tech on drain cleaning, water heaters, and emergency plumbing, but at vastly greater scale and brand recognition.
• ARS / Rescue Rooter: ARS/Rescue Rooter is a large U.S. residential HVAC, plumbing, and drain services operator with regional branches. It is comparable to Plumb-Tech as a combined plumbing + HVAC residential service provider but operates at significantly greater scale.
• ServiceMaster Restore: ServiceMaster Restore is a national disaster-restoration and home services franchise brand with a broad homeowner customer base. Comparable to Plumb-Tech as a national-scale residential home services operator, though it focuses on restoration rather than ongoing plumbing/HVAC.
• Neighborly (Mr. Rooter/Benjamin Franklin parent): Neighborly is the franchisor behind Mr. Rooter, Benjamin Franklin Plumbing, One Hour Heating & Air, and other home service brands. It is comparable as the parent entity that aggregates residential service franchises, and represents the most likely acquirer or competitive threat for an independent operator like Plumb-Tech.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plumbtech Plumbing & Heating