Progenit Service
Progenit Service is an Italian UCC and IT infrastructure integrator founded in 1983 and headquartered in Florence, serving SMB to enterprise customers across Tuscany with Avaya-anchored telephony, videoconferencing, networking, and security solutions delivered through direct sales and recurring maintenance contracts.
- Company typePrivate
- Founded1983
- HeadquartersFlorence, Italy
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Progenit Service does
Progenit Service S.r.l. is an Italian Unified Communications & Collaboration (UCC) systems integrator founded in 1983 and headquartered in Florence, Italy. The company designs, installs, configures, and supports telephony systems, IP-based PBX platforms, videoconferencing environments, call/contact center solutions, cabling infrastructure (copper and fiber), Wi-Fi networks, and network security systems (firewalls, VPN, video surveillance). Its core product stack is anchored by partnerships with Avaya (IP Office, one-X Mobile, Scopia, Spaces, Equinox Meetings Online), Estos (ProCall Enterprise), and VMware (data center, desktop, and network virtualization), supplemented by security and networking vendors including WatchGuard, Ruckus, Hikvision, Cisco, Sophos, Juniper, HPE, Huawei, Dell, Alcatel, Imagicle, Netgear, Ascom, Ubiquiti, and UTC. Progenit holds ISO 9001:2015 certification (originally acquired in 2013) for its quality management system.
The company operates a direct sales model with a specialized commercial team supported by pre-sales engineering staff that design and propose tailored solutions. Revenue is generated through a mix of one-time project-based system integration (telephony, cabling, network infrastructure, firewalls) and recurring maintenance/technical support subscriptions delivered via a 24/7 Help Desk with real-time ticketing. Pricing is quote-based and not publicly disclosed. Progenit serves small professional studios, mid-market businesses, and large manufacturing enterprises on a horizontal basis, with a specialized vertical offering for the hospitality industry that integrates PBX with hotel management systems (check-in/out, billing, wake-up calls) and custom Wi-Fi portals. Geographic coverage is anchored in Tuscany — all 10 provinces — with stated reach into other Italian regions and select international markets. Marketing channels include a SEO-optimized website, a Facebook presence, and an interactive lead capture form ('Scopri come puoi migliorare'). The company is privately held with no disclosed parent, institutional investors, or management team.
Progenit Service firmographics
Firmographics- Name
- Progenit Service
- Legal name
- PROGENIT Service S.r.l.
- Website
- https://progenit.it
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Progenit Service is an Italian UCC and IT infrastructure integrator founded in 1983 and headquartered in Florence, serving SMB to enterprise customers across Tuscany with Avaya-anchored telephony, videoconferencing, networking, and security solutions delivered through direct sales and recurring maintenance contracts.
- Ownership category
- akta.pro rank
Progenit Service industry classification
Industry- Product category
- Unified Communications & Collaboration Integration
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
- akta.pro secondary industries
- Unified Communications (UCaaS) Apps (BPAMACAE), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), Enterprise Branch/SD‑WAN Edge CPE (uCPE) (HDAFAIAG)
Keywords
Where Progenit Service is headquartered
LocationHeadquarters
- HQ city
- Florence
- HQ country
- Italy
- HQ region
- Europe
Offices1 record
Markets served
Progenit Service business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Telecommunications Systems Integration: Sale, installation, and configuration of telephone systems (traditional and IP), videoconferencing, call/contact center solutions, networking and firewall systems. Revenue is generated through project-based implementation and system sales.
- Technical Support and Maintenance Services: Customizable maintenance, technical assistance, and outsourcing services with Help Desk support, real-time ticket opening, and 24/7 assistance availability. Provided through standard and customized contracts.
- Network Infrastructure Services: Design, installation, and certification of cabling infrastructure (cat5/6 and fiber optic), network architecture implementation, and storage solutions.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Progenit Service product offering
Product offeringCore offering
Progenit Service is an Italian systems integrator that sells, installs, and configures Unified Communications & Collaboration (UCC) solutions for businesses. The core offering spans Avaya-based telephone systems and IP platforms, Estos ProCall Enterprise UC suite, videoconferencing (Avaya Scopia, Equinox, CU360), call/contact center systems (Hash Phones), network infrastructure (VMware virtualization, WatchGuard firewalls, Ruckus Wi-Fi), structured cabling, security/video surveillance, and ongoing 24/7 technical assistance delivered through customized maintenance and Help Desk contracts.
Product overview
Progenit Service is an Italian telecommunications and IT services company founded in 1983, operating as a Unified Communication & Collaboration (UCC) integrator. The portfolio consists of Avaya IP Office Platform as the core telephone system, supported by Avaya one-X Mobile for mobility, Avaya Scopia/Equinox/CU360 for videoconferencing, and Estos ProCall Enterprise for UC suite functionality. Call/Contact center operations are handled via Hash Phones, while infrastructure services include cabling (copper/fiber), Wi-Fi systems (Ruckus), security/video surveillance (Hikvision), networking/firewalls (WatchGuard), and technical assistance with 24/7 Help Desk. All solutions are delivered through a unified communications approach integrating telephony, messaging, networking, and conferencing.
Differentiator
Problem solved
Functional benefit
Products and services
- Avaya IP Office Platform Unified Communication and Collaboration platform for SMB and Enterprise segments supporting voice/video over IP, mobility, presence, chat, instant messaging, desktop sharing, and audio/video chat via WebRTC.
- Avaya Scopia Videoconferencing Desktop and mobile videoconferencing application for high-resolution video collaboration.
- Avaya IX Workplace Workplace communication client providing unified communications access across devices.
- Estos ProCall Enterprise Unified Communications suite providing CTI, presence management, instant messaging, desktop sharing, audio/video collaboration, and federation with business contacts, prospects, clients, and partners.
- Hash Phones Call/Contact Center Call/contact center hardware/software solution for small, medium, and large environments with login/logout functionality, multi-campaign management, softphone CRM integration, complete call flow management, multichannel handling, and multi-site scalability.
- WatchGuard Firewalls Stateful/multi-layer firewalls and UTMs deployed by Progenit for network security across enterprise and SMB environments.
- Ruckus Wi-Fi Solutions Indoor/outdoor Wi-Fi systems for data and voice transmission, hotel structures with custom portal access, public access, BYOD, and proximity marketing, combined with radio link installation.
- Cabling Services Cat5/6 and fiber optic cabling installation and certification, complete network system design and certification, and rack cabinet installation for enterprise IT infrastructure.
- Security and Video Surveillance Systems Alarm/intrusion systems, IP video surveillance manageable from smartphone, and security systems for public and private facilities including fire alarm, CCTV, and access control.
- Networking and Firewall Services Distributed networking architectures, LAN/WAN design and installation, VMware-based virtualization for data center and desktop environments, storage solutions, VPN, and firewall systems.
- Technical Assistance, Design and Consulting Services Customized maintenance, technical assistance, and outsourcing services with 24/7 Help Desk, real-time ticket opening, and technical/commercial support for voice and data communications across all ten Tuscan provinces.
Quantifiable outcome
- Increased productivity and improved services
- +2 more outcomes
Companies that use Progenit Service
Customer profileSegments2 records
Ideal customer profiles2 records
Progenit Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature6 records
Progenit Service partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core, major and standard.
- AvayacoreAvaya is a major technology partner for Progenit, providing IP office platforms, one-X mobile applications, Scopia videoconferencing solutions, Equinox Meetings Online, and Avaya Spaces collaboration tools. The partnership enables Progenit to deliver unified communications and contact center solutions.
- EstoscoreEstos provides ProCall Enterprise unified communications suite featuring CTI, presence management, instant messaging, desktop sharing, and audio/video collaboration capabilities. Progenit integrates these solutions for business communication optimization.
- VMwarecoreVMware partnership enables Progenit to offer data center virtualization, desktop virtualization, network virtualization, and backup solutions for virtual platforms and architectures.
- WatchGuardmajorWatchGuard provides firewall and network security solutions that Progenit integrates into its networking and firewall service offerings, including UTM and multi-layer firewall systems.
- RuckusmajorRuckus provides Wi-Fi solutions that Progenit integrates for indoor/outdoor wireless installations and hospitality custom portal deployments.
- HikvisionmajorHikvision provides IP-based video surveillance and security systems that Progenit installs and integrates into comprehensive security solutions.
- CiscomajorCisco networking and communication technologies are integrated into Progenit's solutions portfolio.
- SophosmajorSophos provides cybersecurity solutions that complement Progenit's networking and firewall service offerings.
- Juniper NetworksstandardJuniper Networks provides routing, switching, and network security solutions integrated into Progenit's networking services.
- HP EnterprisestandardHP Enterprise provides hardware and infrastructure solutions that support Progenit's networking and cabling projects.
- HuaweistandardHuawei networking and communication technologies are part of Progenit's solution portfolio.
- Dell TechnologiesstandardDell provides hardware and infrastructure solutions integrated into Progenit's IT projects.
- Alcatel-Lucent EnterprisestandardAlcatel provides telephone systems and enterprise communication solutions integrated by Progenit.
- ImagiclestandardImagicle provides UC and contact center applications that complement Progenit's unified communications offerings.
- NetgearstandardNetgear provides networking equipment integrated into Progenit's network infrastructure projects.
- AscomstandardAscom provides wireless communication and messaging solutions for enterprise environments.
- UbiquitistandardUbiquiti provides wireless networking and Wi-Fi solutions integrated into Progenit's infrastructure projects.
- UTC (United Technologies)standardUTC provides building technologies and security solutions that integrate with Progenit's security and surveillance offerings.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Progenit Service competitors and assessment
Company assessmentEmerging players
- RingCentral: Cloud-native UCaaS platform increasingly displacing on-prem Avaya deployments that Progenit installs — represents the cloud-shift competitive threat to Progenit's traditional on-prem integration model.
- 8x8: Cloud UCaaS and contact center provider targeting the same mid-market and enterprise customers Progenit serves, illustrating the migration risk from on-prem Avaya IP Office/contact center installs to subscription cloud models.
Direct peers
- BV Tech S.p.A. Italian ICT group offering networking, security, unified communications and managed services to enterprise and public-sector clients — overlapping integrator footprint in telephony, networking and IT services.
- Sinergy: Italian systems integrator delivering unified communications, networking and collaboration solutions to mid-market enterprises — comparable service mix and target customer profile to Progenit.
- Maticmind: Italian mid-market systems integrator delivering unified communications, networking, data center and security solutions — directly comparable to Progenit's multi-vendor UCC integration model for SMB and enterprise customers.
- Site S.p.A. Italian IT services and systems integration group with UC, networking and managed services offerings that overlap Progenit's portfolio of telephony, networking and firewall integration for enterprise and public-sector customers.
- Atesia: Italian unified communications and contact center systems integrator offering Avaya- and Cisco-based solutions to mid-market and enterprise — directly comparable as a regional UC specialist competing for similar Italian customers.
- Prisma Telecom: Italian UC integrator focused on Avaya, Cisco and contact center deployments with installation, configuration and recurring support services — overlapping Progenit's core telephony and contact center business.
Broad incumbents
- TIM (Telecom Italia) Business: Italy's incumbent carrier offering enterprise UCaaS, networking and managed IT services across all regions — a broad incumbent against which Progenit competes for SMB and mid-market unified communications and connectivity spend.
- Vodafone Business (Italy): Large incumbent operator offering UCaaS, fixed telephony and managed network services to Italian enterprises — competes with Progenit on unified communications and connectivity, but as part of a broader telecom portfolio rather than as a niche integrator.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Progenit Service social profiles
Digital presenceProgenit Service compliance and trust
Trust signalCompliance1 record
Progenit Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Progenit Service leadership team
Management profileNumber of profiles
Profiles1 record
Progenit Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Progenit Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Progenit Service
What does Progenit Service do?
Progenit Service is an Italian systems integrator that sells, installs, and configures Unified Communications & Collaboration (UCC) solutions for businesses. The core offering spans Avaya-based telephone systems and IP platforms, Estos ProCall Enterprise UC suite, videoconferencing (Avaya Scopia, Equinox, CU360), call/contact center systems (Hash Phones), network infrastructure (VMware virtualization, WatchGuard firewalls, Ruckus Wi-Fi), structured cabling, security/video surveillance, and ongoing 24/7 technical assistance delivered through customized maintenance and Help Desk contracts.
Is Progenit Service a public or private company?
Progenit Service is a private company. It is classified as unknown and is currently operating.
When was Progenit Service founded?
Progenit Service was founded in 1983. It employs 11 to 50 people.
Where is Progenit Service based?
Progenit Service is headquartered in Florence, Italy, in the Europe region.
How does Progenit Service make money?
Three revenue lines are on record. Telecommunications Systems Integration is the primary driver. The others are technical Support and Maintenance Services and network Infrastructure Services.
Who are Progenit Service's main competitors?
Emerging players on record are RingCentral and 8x8. Direct peers are BV Tech S.p.A., Sinergy, Maticmind, Site S.p.A., Atesia and Prisma Telecom. Broad incumbents are TIM (Telecom Italia) Business and Vodafone Business (Italy).
Does Progenit Service have an API?
No public API is recorded for Progenit Service.
What industry is Progenit Service in?
Progenit Service's product category is Unified Communications & Collaboration Integration. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms), with a secondary code of BPAMACAE, Unified Communications (UCaaS) Apps. Its NAICS code is 5415 and its SIC code is 7373.