CASS
CASS Care Ltd is a registered Australian charity delivering aged care, disability, childcare, settlement, and employment training services to culturally and linguistically diverse communities across Metropolitan Sydney, Wollongong, and Melbourne, with multilingual staff across six languages.
- Company typePrivate
- Founded1981
- HeadquartersSydney, Australia
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What CASS does
CASS Care Ltd is a registered Australian charity, founded in 1981 and headquartered in Campsie, New South Wales, that delivers a multi-vertical portfolio of community services to culturally and linguistically diverse (CALD) populations across Metropolitan Sydney, Wollongong, and Melbourne. Its core lines are aged care (home ageing services, the Commonwealth Home Support Programmes, residential aged care facilities at Campsie and Asquith, the Yagoona Elderly Hostel, CASS Quartz House independent living, and the CACCA aged care navigation program), disability services (SDA, SIL, centre-based day programs, individual supports), childcare (CASS Gumnut Early Learning Centre operating since 1985, outside school hours care, and family day care), settlement and health services, mental health support including an H-Line non-crisis hotline, and employment and training delivered jointly with registered training organisations.
The underlying operating model is built around multilingual service delivery — staff and connectors operate in English, Cantonese, Mandarin, Korean, Vietnamese, and Indonesian — supported by language-segmented digital channels (separate Facebook pages, WeChat, Naver Cafe, Xiaohongshu) and a dedicated Support at Home Scheme client portal. Five wholly-owned operating subsidiaries (Gumnut Early Learning Centre, Family Day Care, Asquith RACF, Campsie RACF, and CACCA) provide the structural backbone for these services.
CASS is funded primarily through Australian government programmes (Commonwealth Home Support, Support at Home, NDIS disability packages, Primary Health Network contracts for the CACCA care finder service), supplemented by residential aged care fees — including a maximum Refundable Accommodation Deposit of A$785,000 per room, Daily Accommodation Payments of A$181.30, and a basic daily fee capped at A$66.80 from 20 March 2026 — as well as public donations processed through a registered charity donation portal. The 501–1,000 employee organisation runs no disclosed equity or debt funding rounds and operates under standard non-profit governance.
CASS firmographics
Firmographics- Name
- CASS
- Legal name
- CASS Care Ltd
- Website
- https://casscare.org.au
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- CASS Care Ltd is a registered Australian charity delivering aged care, disability, childcare, settlement, and employment training services to culturally and linguistically diverse communities across Metropolitan Sydney, Wollongong, and Melbourne, with multilingual staff across six languages.
- Ownership category
- akta.pro rank
CASS industry classification
Industry- Product category
- Community Aged Care and Social Services
- NAICS
- Assisted Living Facilities for the Elderly (623312), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300)
- akta.pro primary industry
- Assisted Living with Memory Care (Mixed Campus) (HLADABAB)
- akta.pro secondary industries
- Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Hospital/Facility-to-Home Caregiver Placement (HSABAMAC), Dementia & Alzheimer’s Respite Care (HSABAGAF)
Keywords
Where CASS is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices7 records
Markets served
CASS business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- Government-funded aged care services: CASS delivers government-funded aged care programs including Commonwealth Home Support Programs, Support at Home Scheme, and aged care application assistance services.
- Residential aged care fees: Fees for admission to residential aged care facilities including basic daily fees, accommodation costs, and care contributions as regulated by the Australian government.
- Donations: CASS is a registered charity that accepts donations from the public to support continued community services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Basic Daily Fee - covers daily living costs |
| One time/ perpetual license | Multi-year contract | Accommodation - Refundable Accommodation Deposit (RAD) |
| Usage-based | Monthly | Accommodation - Daily Accommodation Payments (DAP) |
| Hybrid | Multi-year contract | Combination RAD and DAP |
| Freemium | Pay-as-you-go | CACCA - Aged Care Connect Assistance |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
CASS product offering
Product offeringCore offering
CASS Care Ltd is a registered Australian charity delivering a coordinated community-services portfolio: home and residential aged care (including a 63-bed dementia-capable facility and government-funded Commonwealth Home Support and Support at Home programs), disability services (SDA, SIL, centre-based day programs, individual supports), child care (long day care, outside-school-hours care, family day care), employment and vocational training (Certificate III in Individual Support, First Aid, CPR), settlement and multicultural health services, mental health support, and independent senior living (CASS Quartz House). Services are delivered in English, Mandarin, Cantonese, Korean, Vietnamese and Indonesian to culturally and linguistically diverse (CALD) communities in Metropolitan Sydney, Wollongong and Melbourne.
Product overview
CASS Care Ltd is a registered charity organization providing comprehensive community services across Metropolitan Sydney, Wollongong, and Melbourne. The organization operates a multi-service portfolio centered on aged care (Home Ageing Services, Residential Aged Care Facilities, and CACCA navigation assistance), disability services (Group Homes, Centre-Based Programs, Individual Supports), and child care (Gumnut Early Learning Centre, Family Day Care, Outside School Hours Care). Additional services include Employment & Training (Certificate III courses, First Aid training), Settlement & Health services, and Mental Health support. The core offering is a coordinated care ecosystem designed to support people from migrant backgrounds and seniors at every stage of life, with services delivered in multiple languages including English, Cantonese, Mandarin, Korean, Vietnamese, and Indonesian.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Ageing Services
Companies that use CASS
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
CASS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
CASS partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Central and Eastern Primary Health NetworkcoreCASS care finder service is funded by Central and Eastern Primary Health Network to provide specialist, intensive, face-to-face support to help people access aged care services.
- EnCOMPASS Multicultural Aged Care Connector ProgramcoreCACCA program continues the EnCOMPASS Multicultural Aged Care Connector Program to help CALD seniors navigate My Aged Care with culturally appropriate support.
- Registered Training Organisations (RTOs)coreCASS jointly organizes Certificate III in Individual Support Course with reputable RTOs for disability, aged care and community care industries.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
CASS competitors and assessment
Company assessmentDirect peers
- Ozcare: Queensland-based not-for-profit offering home care, residential aged care, disability and retirement services. Comparable to CASS in cross-service aged/disability/community care, though with a different geographic focus.
- Life Without Barriers: Large not-for-profit delivering disability, aged care, child protection and community services across Australia. Comparable to CASS on disability services (SDA/SIL equivalents) and the cross-sector community model.
- Feros Care: Not-for-profit aged and community care provider focused on home care, residential care and wellness services, including virtual care. Comparable to CASS on community-led aged care delivery, though concentrated in QLD and NSW.
- BaptistCare: Faith-based community services provider delivering residential aged care, home care, disability and retirement living across NSW, ACT, WA and SA. Directly comparable in integrated aged/community services model and not-for-profit structure.
- HammondCare: Specialist aged care provider with particular strength in dementia care and home care, plus disability and palliative services. Comparable to CASS's dementia-specific residential unit at Campsie and its home ageing services.
- Bolton Clarke: One of Australia's largest not-for-profit aged care providers, operating residential aged care, home care and retirement living nationally. Comparable on home and residential aged care service lines, though materially larger than CASS.
- Uniting NSW/ACT: Large NSW/ACT community services organisation providing aged care, disability, child and family services. Highly comparable to CASS in service mix and geographic footprint, though operating at significantly greater scale across NSW and ACT.
Emerging players
- Multicultural Care: NSW-based provider of home care, residential aged care and disability services tailored to culturally and linguistically diverse communities. Most directly comparable peer to CASS's CALD-specialised home and residential aged care positioning.
- Settlement Services International: Sydney-based not-for-profit focused on settlement, aged care navigation, disability and multicultural services. Closely comparable to CASS's CACCA and Settlement & Health divisions and CALD focus.
Broad incumbents
- Australian Unity: Diversified mutual offering aged care, retirement living, home care and broader wellbeing services. Comparable to CASS in combining aged care with adjacent community services, though operating at significantly broader national scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
CASS social profiles
Digital presenceCASS financial estimates
Financial estimateRevenue estimate
Valuation estimate
CASS leadership team
Management profileNumber of profiles
CASS subsidiaries and ownership
Company hierarchySubsidiaries5 records
CASS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CASS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CASS
What does CASS do?
CASS Care Ltd is a registered Australian charity delivering a coordinated community-services portfolio: home and residential aged care (including a 63-bed dementia-capable facility and government-funded Commonwealth Home Support and Support at Home programs), disability services (SDA, SIL, centre-based day programs, individual supports), child care (long day care, outside-school-hours care, family day care), employment and vocational training (Certificate III in Individual Support, First Aid, CPR), settlement and multicultural health services, mental health support, and independent senior living (CASS Quartz House). Services are delivered in English, Mandarin, Cantonese, Korean, Vietnamese and Indonesian to culturally and linguistically diverse (CALD) communities in Metropolitan Sydney, Wollongong and Melbourne.
Is CASS a public or private company?
CASS is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CASS founded?
CASS was founded in 1981. It employs 501 to 1,000 people.
Where is CASS based?
CASS is headquartered in Sydney, Australia, in the Oceania region.
How does CASS make money?
Three revenue lines are on record. Government-funded aged care services are the primary driver. The others are residential aged care fees and donations.
Who are CASS's main competitors?
Direct peers on record are Ozcare, Life Without Barriers, Feros Care, BaptistCare, HammondCare, Bolton Clarke and Uniting NSW/ACT. Emerging players are Multicultural Care and Settlement Services International. Australian Unity is listed as a broad incumbent.
Does CASS have an API?
No public API is recorded for CASS.
What industry is CASS in?
CASS's product category is Community Aged Care and Social Services. Its primary akta.pro industry code is HLADABAB, Assisted Living with Memory Care (Mixed Campus), with a secondary code of HSABAAAB, Conversation, Cognitive Stimulation & Activity Facilitation. Its NAICS code is 623312 and its SIC code is 8050.