Techwell
Techwell is an Australian managed IT services provider based on the Gold Coast, serving 350+ SMB and mid-market clients across Australia with managed IT, cybersecurity, cloud, connectivity, and AI automation services built primarily on Microsoft and Check Point technology platforms.
- Company typePrivate
- Founded2017
- HeadquartersHelensvale, Australia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Techwell does
Techwell is a privately held managed IT services provider (MSP) headquartered in Helensvale on the Gold Coast, Queensland, Australia. Founded in 2017 under CEO Lindsay Bell, the company delivers outsourced IT, cybersecurity, cloud, connectivity, and AI services to over 350 businesses across Australia, with a regional concentration on the Gold Coast and Brisbane and a customer mix that spans SMB and mid-market clients. Rather than selling a single product, Techwell operates as a full-service MSP across seven service lines: managed and co-managed IT support, cybersecurity (including Essential Eight compliance), cloud solutions, connectivity services, professional services, AI automation, and Microsoft applications support. The company reports 51–100 employees and is founder/management-owned, with no disclosed institutional funding.
The underlying technology stack is anchored on the Microsoft ecosystem — Microsoft 365, Azure, Teams, Power Platform, Power BI, SharePoint, Intune, and Copilot — supplemented by Check Point cybersecurity tooling (Harmony Endpoint, Harmony Email), AWS and Google Cloud capabilities, and vertical-specific software integrations (Best Practice/MedicalDirector/Genie for healthcare, Exact/D4W/Core Practice for dental, Procore/Buildertrend/AroFlo for construction, Xero/MYOB/Reckon/QuickBooks for accounting). Proprietary elements are limited but include the branded "Techwell 360" strategic roadmap methodology and an expanding AI services catalogue spanning AI Factories, Voice AI, Document Intelligence, Machine Vision, Predictive Maintenance, Hunter, and Automated Finance. AI modalities covered include text, audio, image, and structured data, with capability types ranging from NLP and computer vision to optimization and process automation.
Techwell generates revenue primarily through recurring monthly managed-service subscriptions, supplemented by project-based professional services, hardware/device procurement, and connectivity resale. Pricing is quote-based and tailored to client size and requirements, with no publicly disclosed tiers. Go-to-market is predominantly direct, combining enterprise field sales (dedicated account managers and Business Technology Advisors for larger organizations) with inside sales (1300 350 292 phone line) for SMBs, supported by content marketing, SEO, LinkedIn/Facebook presence, and email newsletters. Core strategic partnerships include Microsoft (technology core), Telstra (connectivity), Check Point (cybersecurity), and Dicker Data (IT distribution); the company achieved CyberGRX Essential Eight Maturity Level Three validation in May 2024.
Techwell firmographics
Firmographics- Name
- Techwell
- Legal name
- Techwell
- Website
- https://techwell.com.au
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Techwell is an Australian managed IT services provider based on the Gold Coast, serving 350+ SMB and mid-market clients across Australia with managed IT, cybersecurity, cloud, connectivity, and AI automation services built primarily on Microsoft and Check Point technology platforms.
- Ownership category
- akta.pro rank
Techwell industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)
Keywords
Where Techwell is headquartered
LocationHeadquarters
- HQ city
- Helensvale
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Techwell business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Subscription-based managed IT services providing proactive monitoring, security, and support. Delivered through tailored support plans with predictable pricing that scales with business needs.
- Professional Services: IT consulting, staff augmentation, digital transformation, and implementation services billed on a project or hourly basis.
- Device and Hardware Sales: IT procurement services including devices, workstations, network equipment, and telecommunications hardware.
- Connectivity Services: Business internet services, MPLS connectivity, SD-WAN connectivity, and managed internet services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise IT support plans |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Techwell product offering
Product offeringCore offering
Techwell is a Managed Service Provider (MSP) that delivers fully managed IT services, cybersecurity, cloud solutions, business connectivity, professional IT consulting, and AI-powered automation services to businesses primarily across the Gold Coast and Brisbane regions of Australia. The company provides 24/7 proactive monitoring, IT support, strategic technology roadmaps (Techwell 360), and tailors solutions to industries including healthcare, dental, construction, accounting, and NDIS providers.
Product overview
Techwell is a Managed Service Provider (MSP) offering a comprehensive portfolio of IT services rather than a single unified software product. The portfolio is organized into six core service areas: IT Support Services (including Managed IT, Co-Managed IT, Techwell 360 roadmap, network/infrastructure management, field service, and vendor management), Cybersecurity Services (including audits, risk assessments, Essential 8 compliance, security awareness training, and cloud security), Cloud Solutions (spanning private/public/hybrid cloud, Azure consulting, migration, and disaster recovery), Professional Services (including digital transformation, AI automation, RPA, business process automation, backup/disaster recovery, business continuity planning, IT procurement, and staff augmentation), Connectivity Services (business internet, MPLS, SD-WAN), Artificial Intelligence Services (including AI Factories, Corporate Memory Retention, AI Scheduler, Voice AI, Cost/Job/Predictive Optimisation, Intelligence Automation, Hunter, Automated Coaching, Document Intelligence, Machine Vision, Automated Finance, and Software Integration), and Apps Services (Microsoft 365, Teams, Power Platform, Intune, VoIP, Teams Phone). The Techwell 360 sub-brand provides strategic technology roadmapping that ties together the various service offerings into a cohesive technology strategy.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Cybersecurity Services
- Cloud Solutions
- Professional Services
- Connectivity Services
- Artificial Intelligence Services
- Apps Services
- Techwell 360
- Co-Managed IT
Quantifiable outcome
- 24/7 proactive monitoring reduces system downtime
- +1 more outcomes
Companies that use Techwell
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles4 records
Techwell technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration29 records
AI capability12 records
Feature4 records
Techwell partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and major.
- MicrosoftcoreMicrosoft Partner with capabilities in Microsoft 365, Azure, Teams, Power Platform, and related Microsoft technologies. Provides cloud infrastructure, productivity tools, and AI capabilities integrated into Techwell's service offerings.
- Dicker DatacoreAustralian IT distributor and Techwell partner for accessing technical resources, pricing catalogues, and licensing procurement. Supports Techwell in delivering cybersecurity solutions to Australian businesses.
- Check PointmajorCybersecurity technology partner providing Harmony Endpoint and Harmony Email solutions deployed as Security as a Service baseline. Offers proactive threat hunting and email security with sandboxing capabilities.
- TelstramajorTelecommunications partner for connectivity services including business internet, MPLS, and managed network services. Several team members have Telstra background in enterprise and government service delivery.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Techwell competitors and assessment
Company assessmentDirect peers
- Brennan IT: Brennan IT is one of Australia's largest privately held managed IT services providers, offering managed IT, cybersecurity, cloud and strategic IT consulting to mid-market and enterprise clients across Australia. It is the most directly comparable peer to Techwell in terms of service portfolio, subscription-based managed-IT model and Australian mid-market focus.
- Hubify: Hubify is an ASX-listed Australian managed services and cloud provider serving SMB and mid-market clients. Its subscription-based managed IT, cloud and cybersecurity offerings directly overlap with Techwell's core portfolio, making it a closely comparable smaller public peer.
- Outcomex: Outcomex is an Australian managed services and cybersecurity provider headquartered in NSW, serving mid-market and enterprise clients with managed IT, cloud, networking and security services. Its service mix and mid-market focus position it as a closely comparable Australian MSP peer to Techwell.
- Viatek: Viatek is an Australian managed IT services and technology solutions provider serving SMB and mid-market clients nationwide with managed IT, cloud, cybersecurity and connectivity services. It is a comparable regional-to-national Australian MSP competing in similar deals to Techwell.
- ASI Solutions: ASI Solutions is an Australian IT services and managed services provider offering managed IT, cloud, cybersecurity and IT procurement to mid-market and enterprise clients. Its portfolio closely mirrors Techwell's managed IT, cloud and security offerings for Australian businesses.
Broad incumbents
- DXC Technology: DXC Technology is a global IT services incumbent offering managed services, cloud, security and workplace solutions to enterprise clients worldwide, including in Australia. While much larger than Techwell, DXC competes in the same managed-IT and digital-transformation deals where Techwell pitches for mid-market accounts.
- Logicalis Australia: Logicalis is a global IT solutions and managed services provider with a strong Australian presence, focused on cloud, digital transformation, security and managed IT for mid-to-enterprise clients. It overlaps with Techwell across managed services and cybersecurity but at greater scale and with international backing.
- CGI Group: CGI is a global IT and business consulting services firm with a substantial Australian footprint, providing managed IT services, systems integration and cybersecurity. It overlaps with Techwell on managed IT and cybersecurity for mid-market and enterprise clients.
- Datacom: Datacom is a large Australian-headquartered IT services company offering managed services, cloud, cybersecurity and digital transformation across ANZ and Asia. It competes with Techwell for mid-market and enterprise managed-IT deals but operates at significantly greater scale with broader geographic and portfolio reach.
Others
- ConnectWise: ConnectWise is a US-headquartered platform vendor providing PSA, RMM and cybersecurity software specifically built for managed service providers. While not a competing MSP, ConnectWise is the underlying operational backbone commonly used by MSPs of Techwell's profile and is therefore an adjacent ecosystem peer.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Techwell social profiles
Digital presenceTechwell compliance and trust
Trust signalCompliance1 record
Techwell financial estimates
Financial estimateRevenue estimate
Valuation estimate
Techwell leadership team
Management profileNumber of profiles
Profiles5 records
Techwell funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Techwell M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Techwell
What does Techwell do?
Techwell is a Managed Service Provider (MSP) that delivers fully managed IT services, cybersecurity, cloud solutions, business connectivity, professional IT consulting, and AI-powered automation services to businesses primarily across the Gold Coast and Brisbane regions of Australia. The company provides 24/7 proactive monitoring, IT support, strategic technology roadmaps (Techwell 360), and tailors solutions to industries including healthcare, dental, construction, accounting, and NDIS providers.
Is Techwell a public or private company?
Techwell is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Techwell founded?
Techwell was founded in 2017. It employs 51 to 100 people.
Where is Techwell based?
Techwell is headquartered in Helensvale, Australia, in the Oceania region.
How does Techwell make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, device and Hardware Sales and connectivity Services.
Who are Techwell's main competitors?
Direct peers on record are Brennan IT, Hubify, Outcomex, Viatek and ASI Solutions. Broad incumbents are DXC Technology, Logicalis Australia, CGI Group and Datacom. ConnectWise is listed as an others.
Does Techwell have an API?
No public API is recorded for Techwell.
What industry is Techwell in?
Techwell's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 541513 and its SIC code is 7370.