Mutual Aid NYC

What Mutual Aid NYC does

Mutual Aid NYC is a New York City-based nonprofit mutual aid network organization that connects residents to local mutual aid groups and community resources. Its core platform comprises the Community Resources Library, a community-sourced, volunteer-curated searchable database of resources organized across categories including basic needs, community connection, economic support, safety, legal services, and health; the Mutual Aid Groups Directory, a map-based listing of NYC mutual aid groups organized by borough (Bronx, Brooklyn, Manhattan, Staten Island, Queens, Long Island, and Citywide); and supporting tools including a Group Registration Portal, Resource Submission Tool, Resource Hub, and Fundraising Guide for organizers. The underlying technology is the open source ORServices platform, with the public-facing website built on WordPress; the organization also maintains a public GitHub repository and distributes content via Substack, Instagram, and Facebook. WeGovNYC is credited with assisting in the development of the ORServices platform.

The business model is nonprofit and donation/grants-based: all services are provided free of charge to end users, with no fees for accessing the Community Resources Library, Mutual Aid Groups Directory, or any other resource. Customer segments are three-fold: NYC residents seeking help (primary persona), mutual aid groups and organizers seeking visibility and operational guidance, and volunteers seeking engagement opportunities. The go-to-market motion is community-led, relying on word-of-mouth, grassroots partnerships, social media, and direct outreach rather than paid acquisition. No revenue figures, funding rounds, headcount, or financial disclosures are present in the source data; the organization appears to operate as an independently governed community collective with no disclosed institutional backing or parent company.

Name

Mutual Aid NYC

Legal name

Mutual Aid NYC

Website

https://mutualaid.nyc

Company type

Private

Operating status

Operating

Short description

Mutual Aid NYC is a nonprofit community-led platform that connects New York City residents to local mutual aid groups and community resources through a volunteer-curated directory and resource library covering all five boroughs and Long Island. All services are provided free of charge.

Ownership category

akta.pro rank

Product category

Community Resource Directory

NAICS

Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

Keywords

• Mutual aid network
• Community resource directory
• Social services platform
• Volunteer coordination
• Nonprofit community support

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Grants: Mutual Aid NYC operates as a nonprofit organization that relies on donations and likely grant funding to sustain operations. No explicit revenue-generating activities are described.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Mutual Aid NYC operates a free, community-sourced directory platform connecting New Yorkers to local mutual aid groups and community resources across basic needs, community connection, economic support, safety, legal aid, and health categories. The platform enables residents to search for help, allows mutual aid groups and organizers to register their offerings, and lets community members submit new resources for inclusion in the library.

Product overview

Mutual Aid NYC operates a platform comprising multiple interconnected products: the Community Resources Library (a searchable database of community resources), the Mutual Aid Groups Directory (a map-based directory of NYC mutual aid groups), and supporting tools including a Group Registration Portal, Resource Submission Tool, Resource Hub, and Fundraising Guide. The platform is built using open source ORServices software and is designed to connect New Yorkers with resources they need while helping build and strengthen local mutual aid networks.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Resources Library A free, community-sourced, volunteer-curated searchable database of resources available to New Yorkers, covering categories such as basic needs and material support, community and connection, economic and educational support, safety, legal, and advocacy, and health and personal care.
• Mutual Aid Groups Directory A free, community-sourced directory and map of local NYC groups doing mutual aid and related community-centered work, organized by borough (Bronx, Brooklyn, Manhattan, Staten Island, Queens, Long Island, and Citywide).
• Group Registration Portal A free portal for mutual aid groups and organizers to register their group and submit information about resources they provide for inclusion in the Community Resource Library.
• Resource Submission Tool A free tool for community members to submit new resources to be added to the Community Resources Library.
• Resource Hub A free, growing collection of resources for New Yorkers that can be filtered by need and community, functioning as a companion to the Community Resources Library with shareable resource lists.
• Fundraising Guide A free educational resource providing guidance for mutual aid groups on fundraising platforms, organizational structures, accepting and disbursing funds, transparency, and government oversight.

Quantifiable outcome

• 73+ Mental & Behavioral Health resources available through the library
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered supporting.

• WeGovNYCsupportingTechnology or IntegrationWeGovNYC provided assistance in building the open source ORServices platform that powers Mutual Aid NYC's Community Resources Library and Mutual Aid Groups Directory.
• WordPresssupportingTechnology or IntegrationThe Mutual Aid NYC website is built and powered by WordPress content management system.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• findhelp (formerly Aunt Bertha): The largest US community resource directory connecting people to social services across categories like food, housing, and healthcare. Most directly comparable as a searchable, free resource navigation platform serving similar need categories.
• Lotsa Helping Hands: Online community for organizing support for neighbors facing medical or life challenges, with calendars, meal trains, and volunteer coordination. Adjacent mutual aid coordination model serving similar community-helping-community use cases.
• One Degree: Bay Area-based nonprofit community resource platform helping low-income users find and rate social services. Closely mirrors Mutual Aid NYC's free resource directory model focused on disadvantaged populations.

Emerging players

• Health Leads: National nonprofit connecting patients and families to essential resources like food, housing, and benefits. Comparable mission of linking vulnerable populations to community resources, with stronger healthcare-system orientation.
• Healthify (now WellSky Social Determinants): Social determinants of health platform integrating community resource directories into clinical workflows. Comparable as a tech-enabled community resource directory, but anchored in healthcare system integration.
• Unite Us: Social care coordination platform connecting health and social service providers with people in need. Overlaps with Mutual Aid NYC's resource navigation mission but adds closed-loop referral infrastructure and payer contracts.

Regional players

• NYC 311: NYC government non-emergency information and services hotline and online portal. Comparable as a free, NYC-wide resource access channel, but city-operated and oriented toward municipal services rather than community-curated mutual aid.

Others

• ioby: Civic crowdfunding platform enabling residents to raise funds for neighborhood improvement projects. Comparable as a community-resource-enabling nonprofit infrastructure, but focused on fundraising rather than resource navigation.

Broad incumbents

• Benefits.gov: Federal government portal helping users identify and apply for government benefit programs. Comparable as a centralized resource navigation tool, but government-owned and benefit-focused rather than community-curated mutual aid.
• 211: Nationwide free social services helpline and online directory operated by United Way, offering 24/7 access to community resources. Comparable as a broad-based social services referral platform, but at national scale and incumbent institutional backing.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• GitHubgithub.com/MutualAidNYC
• Facebookfacebook.com/MutualAidNY
• Instagraminstagram.com/mutualaidnyc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mutual Aid NYC