Metropolitan Air Conditioning

What Metropolitan Air Conditioning does

Metropolitan Air Conditioning is an Australian residential HVAC service business headquartered at Level 9/195 North Terrace, Adelaide, operating as part of The Metropolitan Group Australia alongside sister brands Metropolitan Plumbing and Metropolitan Electrical. The company specializes in the installation, repair, and maintenance of HVAC systems — split systems, ducted air conditioning, multi-head split systems, cassette units, evaporative cooling, and reverse cycle air conditioning — as well as a comprehensive gas heating range including ducted gas, space heaters, wall furnaces, flued heaters, hydronic heating, and gas log fires, with adjacent safety services like carbon monoxide testing and gas leak detection.

The business operates on a direct-to-consumer field service model targeting residential homeowners across all Australian capital cities and select regional centers (Gold Coast, Geelong, Bendigo, Ballarat, Canberra). Distribution is entirely direct: licensed technicians dispatched from locally-equipped service vans via a 24/7 call center (1300 157 709), an online booking platform with a stated 3-minute callback SLA, and an 'Air Con Near Me' geo-locator. The company emphasizes 1-hour emergency response, no after-hours surcharge (including weekends and public holidays), fixed-price upfront quoting, and a 12-month warranty on all work, supported by $20 million in public liability insurance.

Revenue mechanics are built around two streams: one-time installation work (quote-based, fixed-price) and recurring repair/maintenance services, with Buy-Now-Pay-Later financing offered through Zip and HummLoan partnerships. Founding history is dated to either 1995 or 1999 depending on the source, with the company claiming 25+ years of operational experience. The business remains privately held by its founding family with no disclosed institutional investment, public listing, M&A activity, or AI capability.

Name

Metropolitan Air Conditioning

Legal name

Metropolitan Air Conditioning

Website

https://metropolitanairconditioning.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Metropolitan Air Conditioning is an Australian residential HVAC service provider, part of The Metropolitan Group, offering installation, repair, and maintenance of air conditioning and gas heating systems to homeowners across all Australian capital cities.

Ownership category

akta.pro rank

Product category

HVAC Services

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industry

Air Conditioner (AC) Repair & Maintenance (HSAOAHAF)

Keywords

• Air conditioning services
• HVAC installation
• Heating services
• HVAC repair maintenance
• Residential cooling

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Installation Services: One-time professional installation of air conditioning and heating systems including split systems, ducted air conditioning, multi-head splits, cassette units, gas heating systems, and related equipment. Pricing is quote-based with fixed upfront quotes provided before work commences.
2. Repair & Maintenance Services: Ongoing repair, servicing, and maintenance of existing HVAC systems. Services include air conditioner repair, regassing, duct cleaning, filter replacement, carbon monoxide testing, gas leak detection, and general maintenance. Offered on a per-job basis with fixed pricing.
3. Finance Options Partnership: The company partners with Zip and HummLoan to offer buy-now-pay-later financing to eligible customers, which may generate referral or processing revenue as part of the partnership arrangement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Metropolitan Air Conditioning provides residential heating and cooling services across Australia, including installation, repair, and maintenance of split systems, ducted air conditioning, multi-head splits, cassette units, evaporative cooling, reverse cycle air conditioning, and gas heating systems (ducted, space, wall furnace, flued, hydronic). The company offers 24/7 emergency services with no after-hours surcharges, fixed-price quoting, and finance options through Zip and HummLoan.

Product overview

Metropolitan Air Conditioning is a service-based business providing a comprehensive suite of heating and cooling solutions for residential properties across Australia. The company offers installation, maintenance, repair, and servicing for multiple air conditioning technologies including split systems, reverse cycle, ducted, multi-head split, cassette, and evaporative cooling systems. Additionally, they provide gas heating services including ducted gas heating, space heaters, gas log fires, flued heaters, wall furnaces, and hydronic heating. Core services include air conditioner installation, annual servicing, emergency repairs, duct cleaning, carbon monoxide testing, and gas leak detection. The company operates 24/7 with no after-hours surcharges and serves all major Australian capital cities and surrounding areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Split System Air Conditioning Services Installation, maintenance, and repair services for split system reverse cycle air conditioners, including single and multi-head configurations for heating and cooling individual rooms. For residential homeowners in Australia.
• Reverse Cycle Air Conditioning Services Comprehensive services for reverse cycle air conditioning systems that provide both heating and cooling functionality through refrigeration cycle technology. For residential customers.
• Ducted Air Conditioning Services Installation, servicing, and repair of ducted air conditioning systems that distribute conditioned air throughout entire homes via ceiling or floor vents. For residential homeowners.
• Multi-Head Split System Services Services for multi-head split systems connecting multiple indoor units to a single outdoor unit, allowing individual temperature control for up to 8 separate rooms. For residential customers.
• Evaporative Cooling Services Installation, maintenance, and repair of evaporative cooling systems that use water and air circulation to provide natural, energy-efficient cooling. For residential homeowners.
• Air Conditioner Installation Professional installation of new air conditioning systems across all major brands, including same-day installation services. For residential customers.
• Gas Heating Services Installation, repair, and servicing of gas heating systems including space heaters, wall furnaces, gas log fires, and ducted gas heating. For residential homeowners.
• Air Conditioner Repair Emergency and scheduled repair services for all types of air conditioning systems including fault finding, part replacement, and system restoration. For residential customers.
• Air Conditioner Service and Maintenance Annual maintenance and servicing to ensure optimal performance and efficiency of air conditioning systems, including filter cleaning and system checks. For residential homeowners.
• Duct Cleaning Services Professional cleaning of ductwork to remove dust, allergens, and harmful bacteria from HVAC systems. For residential customers.
• Carbon Monoxide Testing Detection and testing services for carbon monoxide levels in homes with gas heating systems to ensure occupant safety. For residential homeowners.
• Cassette Air Conditioner Services Installation, servicing, and repair of ceiling cassette air conditioning systems that provide 360-degree airflow distribution and blend with modern decor. For residential customers.
• Hydronic Heating Services Installation, servicing, and repair of hydronic heating systems that use hot water circulated through pipes to radiators or underfloor tubing for radiant heating. For residential homeowners.
• Finance Options (Zip and HummLoan) Buy-now-pay-later financing options through partnerships with Zip and HummLoan for eligible customers to spread the cost of air conditioning services over weekly, fortnightly, or monthly installments.

Quantifiable outcome

• Emergency service within 1 hour* (subject to availability)
• +2 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• The Metropolitan GroupflagshipOthersMetropolitan Air Conditioning is part of The Metropolitan Group, which also includes Metropolitan Plumbing and Metropolitan Electrical. The Group has expanded from grassroots plumbing services to deliver quality home services including drain cleaning, hot water, electrical, plumbing, gas fitting, blocked drains, and heating and cooling across Australia.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jim's Group (Jim's Air Conditioning): Australia's largest franchise home-services network, including Jim's Air Conditioning. Directly comparable business model (residential HVAC install/repair/maintenance), franchise-driven national reach, and 24/7 service ethos; competes for the same homeowner customers.
• Service Today: Australian multi-trade home services provider offering plumbing, electrical, heating and cooling across metro areas. Closely comparable to Metropolitan Air Conditioning on customer (residential homeowners), service offering (HVAC install/repair), GTM (24/7, fixed-price, online booking), and nationwide footprint.
• Cool Planet Air Conditioning: Australian residential HVAC installation and service provider. Comparable on product range (split systems, ducted, multi-head) and direct-to-homeowner delivery model across metro Australia.
• All Seasons Air Conditioning: Australian residential HVAC services specialist offering split system, ducted, and reverse-cycle installation and repair. Comparable on customer base (homeowners), service catalog, and direct-to-consumer GTM across Australian metros.
• Cooltech Services: Australian HVAC services business focused on residential and small commercial install/repair. Directly comparable on service offering, customer segment, and metro-area field-service delivery.

Others

• Reece Limited: ASX-listed Australian plumbing, HVAC, and water-heating products distributor and service provider. Comparable as a large-scale adjacent player in the residential trade-services ecosystem with national distribution and HVAC-relevant product lines.
• Metropolitan Plumbing: Sister brand under The Metropolitan Group offering residential plumbing services across Australia. Related rather than competitive — represents the cross-sell footprint and shared marketing/customer-acquisition infrastructure that supports the air-conditioning business.

Broad incumbents

• Daikin Australia: Major HVAC manufacturer with Australian operations offering split systems, ducted, and commercial refrigeration. Indirectly comparable as a broad incumbent shaping the Australian HVAC market, with service-network arms that overlap at the install/maintenance level.
• Fujitsu General Australia: Major split-system and ducted air-conditioning manufacturer with Australian distribution and authorised-dealer service networks. Comparable as an incumbent whose dealer/installer ecosystem competes with independent service operators for installation jobs.

Emerging players

• The Local Guys: Multi-trade home services franchise network in Australia covering plumbing, electrical, air conditioning, and gas fitting. Comparable as a residential home-services brand competing for the same homeowner demand with similar 24/7 response positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MetropolitanGroupAU
• Instagraminstagram.com/metropolitan_group
• TikToktiktok.com/@metropolitangroup
• LinkedInlinkedin.com/company/metropolitangroupau

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metropolitan Air Conditioning