What Emergency Response Centre Agency does

Hätäkeskuslaitos (Emergency Response Centre Agency) is a Finnish government agency operating under the Ministry of the Interior, headquartered at Satakunnankatu 3-5, Pori. Its statutory mandate is to receive emergency calls via the single national number 112, evaluate each situation, and dispatch tasks to the appropriate authority — police, rescue services, emergency medical care, or social services — for immediate action. The agency operates through six coordinated emergency response centres across mainland Finland (Manner-Suomi), with average call answer times of 5-7 seconds and call volumes that scale seasonally (28,115 reports during the Midsummer 2026 weekend versus 24,900 the prior year).

The agency's product surface extends beyond voice telephony. Citizens can reach the service through the 112 Suomi mobile application (automatic location transmission, safety information, maritime and healthcare guidance), emergency SMS for hearing- or speech-impaired users, and automatic emergency notifications including eCall from vehicles. For business customers, Hätäkeskuslaitos operates the ILMO electronic service system for fire and intrusion alarm device monitoring — including contract management, billing, and applications — and in 2025 launched the ILTA self-testing web application so alarm testers can validate devices without calling the agency. Supporting integrations include Suomi.fi for identity, YTJ for business records, Valtori for EU-hosted server infrastructure, and Palkeet for mandatory sanctions screening of alarm customers (implemented 3 June 2026).

The business model is hybrid: the bulk of operations are funded through state budgetary appropriations under the Ministry of the Interior, with no fee charged to citizens for emergency services. The only commercial revenue stream is annual subscription fees for fire and intrusion alarm device monitoring, differentiated between mandatory (statutorily required) and voluntary connections, with VAT changes applied from September 2024 onwards. Customer segments are horizontally diversified across the full Finnish population for emergency services, and across property owners / businesses for alarm monitoring, with downstream mission distribution spanning EMS (46%), police (41%), social services (7%), and rescue (5%).

Name

Emergency Response Centre Agency

Legal name

Hätäkeskuslaitos (Emergency Response Centre Agency)

Website

https://112.fi

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hätäkeskuslaitos (Emergency Response Centre Agency) is a Finnish government agency under the Ministry of the Interior that operates the national 112 emergency number across six regional centres, dispatching police, rescue, medical, and social services nationwide to all Finnish residents and visitors.

Ownership category

akta.pro rank

Product category

Public Safety and Emergency Response Services

NAICS

Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Emergency response services
• Public safety dispatch
• Fire alarm monitoring
• Emergency call handling
• 112 emergency number

Headquarters

HQ city

Pori

HQ country

Finland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: The Emergency Response Centre Agency operates as a government agency under the Ministry of the Interior, funded through tax revenues. No direct revenue is collected from citizens for emergency services.
2. Alarm Device Monitoring Fees: Annual fees charged to fire and intrusion alarm device customers connected to the ERC monitoring system. Billing begins the month after commissioning and months are always charged in full. Pricing varies based on whether the device is mandatory (required by law/permit) or voluntary (voluntary installation).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Hätäkeskuslaitos receives and evaluates emergency calls to the single national emergency number 112, and dispatches tasks to police, rescue services, emergency medical care, or social and health authorities for immediate action. The agency operates six emergency response centres across mainland Finland and also provides fire and intrusion alarm device monitoring for business and property-owning customers through the ILMO electronic service system. Supporting channels include the 112 Suomi mobile application, Emergency SMS, automatic emergency notifications, and location information services.

Product overview

Hätäkeskuslaitos operates a networked nationwide emergency response system under the Ministry of the Interior. The core offering is the single emergency number 112 service, which receives emergency calls and dispatches police, rescue services, emergency medical care, or social services. Supporting services include the 112 Suomi mobile app with location tracking, emergency SMS service, automatic emergency notifications (including eCall), and location information services. For business customers, the agency offers fire and intrusion alarm device monitoring services through the ILMO electronic service system, with the upcoming ILTA self-testing service. The ILMO system also integrates with Suomi.fi for authorization, YTJ for business information, and Palkeet for sanctions checking.

Differentiator

Problem solved

Functional benefit

Brands

• ILMO-järjestelmä: Electronic service system for fire and intrusion alarm device customers for contract management and billing
• ILTA-palvelu

Products and services

• Hätänumero 112 (Emergency Number 112) Finland's single national emergency number service for receiving and evaluating emergency calls and dispatching police, rescue services, emergency medical care, or social services. Available to all persons in Finland 24/7 free of charge.
• Palo- ja rikosilmoitinlaitteet (Fire and Intrusion Alarm Device Monitoring) Monitoring service for fire alarm and intrusion detection systems connected to the Emergency Response Centre. When triggered, the agency receives direct notification and automatically dispatches rescue services. Available to businesses, property owners, and organizations with alarm systems requiring ERC monitoring.
• ILMO-järjestelmä (Electronic Service System) Electronic service platform for fire and intrusion alarm device customers to manage connection applications, contract terminations, billing information, customer contact details, target information, and testing history. Accessible via browser with Suomi.fi authorization, bank credentials, or mobile ID authentication.
• ILTA-palvelu (Self-Testing Service) Web application enabling independent testing of fire alarm devices without the need to contact the Emergency Response Centre. Aims to reduce unnecessary test calls to the agency's dispatch operations.
• 112 Suomi -sovellus (112 Suomi Mobile Application) Mobile application for iOS and Android devices that enables citizens to make emergency calls with automatic location transmission, access safety-related numbers and services, receive emergency warnings, and access maritime emergency guidance and healthcare advisory services.
• Hätätekstiviesti (Emergency SMS) Text message-based emergency communication service designed for hearing or speech impaired individuals who cannot make voice emergency calls.
• Automaattiset hätäilmoitukset (Automatic Emergency Notifications) Automated alerting systems including eCall integration in vehicles and other automatic alert mechanisms that deliver emergency notifications to the Emergency Response Centre without requiring manual user action.

Quantifiable outcome

• Average emergency call answer time of 5-7 seconds
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and secondary.

• Palkeet (State Treasury and HR Management Service Centre)coreTechnology or Integration · 3 June 2026Provides sanction screening services for all fire and intrusion alarm device customers. The screening uses Palkeet's sanction checking service to verify customers against EU and UN sanctions lists.
• ValtoricoreTechnology or IntegrationState IT services provider maintaining servers and digital infrastructure for the Emergency Response Centre Agency. All data processing occurs on servers maintained by Valtori within the EU. Service centres comply with Traficom requirements for communications network assurance.
• Alarm Transmission OperatorscoreTechnology or IntegrationThird-party operators providing alarm signal transmission services from fire and intrusion alarm systems to the Emergency Response Centre Agency. Customers must have a contract with a transmission operator before applying for ERC monitoring.
• Rescue AuthoritiescoreStrategic or Co-development PartnerRegional rescue authorities provide approval for fire alarm device connections to ERC monitoring. They conduct commissioning inspections and provide statements on device status (mandatory vs voluntary).
• Healthcare Advisory 116117secondaryStrategic or Co-development PartnerHealthcare advisory service that ERC operators refer callers to when situations are urgent but not life-threatening. Provides guidance for acute health problems and directs callers to appropriate care.
• Police (Poliisi)coreStrategic or Co-development PartnerPolice receive emergency dispatch assignments from ERC operators for criminal situations, public safety threats, and law enforcement needs.
• Social Services (Sosiaalitoimi)coreStrategic or Co-development PartnerSocial services receive emergency dispatch assignments from ERC operators for urgent social care situations requiring immediate intervention.
• Rescue Services (Pelastustoimi)coreStrategic or Co-development PartnerRescue services receive emergency dispatch assignments from ERC operators for fire emergencies, rescue operations, and hazardous material incidents.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Securitas: Global security services and alarm monitoring operator. Overlaps with ERC on monitored fire/intrusion alarm services for commercial properties, though Securitas operates a broader portfolio than Finland's PSAP-focused ERC.
• ADT Inc. Largest North American monitored alarm provider with extensive commercial and residential intrusion/fire monitoring. Comparable on the recurring-subscription alarm-monitoring business model ERC operates alongside its PSAP function.

Emerging players

• Verisure: Leading European monitored alarm provider (intrusion, fire, personal safety) operating private monitoring centres. Directly comparable on the commercial alarm-monitoring subscription layer of Hätäkeskuslaitos' business.
• Tunstall Healthcare: Provider of telecare, telehealth, and emergency response monitoring solutions for vulnerable populations across Europe. Overlaps with ERC's PERS-adjacent monitoring capability and call-centre operations.

Direct peers

• NHS 111 (England): UK's non-emergency urgent care number delivering triage, clinical advice, and dispatch to appropriate services. Comparable in large-scale telephone triage and integration with emergency and primary care pathways.
• SOS Alarm AB: Operates Sweden's national 112 emergency response centre on a similar statutory mandate, with equivalent multi-agency dispatch to police, fire, EMS, and municipal services. Closest functional peer given identical Nordic PSAP operating model.
• AMK-sentralene (Norwegian Medical Emergency Dispatch Centres): Norway's regional medical emergency dispatch centres (AMK) coordinate 113 medical calls and link to the broader Norwegian emergency response framework. Comparable in coordinated emergency triage across health, fire, and police.
• Regionernes Alarmcentraler (Danish 112 PSAP): Denmark's regional emergency dispatch centres handle 112 calls and dispatch police, EMS, and fire services. Closely comparable in Nordic PSAP operating model and multi-agency coordination.

Others

• EENA (European Emergency Number Association): Not-for-profit association coordinating 112 implementation, standards, and innovation across EU member states. Relevant as ecosystem/standards peer shaping the operational framework Hätäkeskuslaitos operates within.
• Suomen 112 -yhdistys (Finnish 112 Association): Domestic stakeholder association for 112 awareness and safety education in Finland. Functions as a community/advocacy peer rather than a service competitor, supporting public education campaigns the ERC runs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/112_Finland
• YouTubeyoutube.com/user/hatakeskuslaitos
• Facebookfacebook.com/hatakeskuslaitos
• LinkedInfi.linkedin.com/company/emergency-response-centre-administration
• Instagraminstagram.com/hatakeskuslaitos

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Response Centre Agency