Site Telekom
Site Telekom is a privately-held Turkish call center and business process automation provider, founded in 2010 in Üsküdar and led by founder-CEO Murat Altun, offering outsourced contact center operations, business process automation, and software support solutions to enterprise clients.
- Company typePrivate
- Founded2010
- HeadquartersÜsküdar
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Site Telekom does
Site Telekom is a privately-held Turkish telecommunications and business process services company founded in 2010 and headquartered in Üsküdar, Turkey. According to firmographic inputs, the firm operates as a call center provider delivering business process automation and software support solutions to its clients, with a reported workforce in the 1,001–5,000 employee range that places it in the mid-sized segment of the domestic BPO market.
Operationally, the company's service mix is described as three layers: outsourced call center operations, business process automation (which, given the lack of further technical detail, should be treated as workflow/routing-driven rather than AI-native), and software support services. The underlying technology stack, proprietary platforms, and integration architecture are not disclosed in the source material, and the company website was inaccessible during data collection, so the technical depth of the automation and software support offering cannot be verified.
The business model is inferred rather than stated: revenue is likely generated on a BPO-services basis (per-seat, per-call, or per-FTE managed service contracts typical of contact center outsourcing), supplemented by software support work. The company is founder-led — Murat Altun serves as Founder, CEO and Owner — and is privately held with no disclosed funding rounds, investors, subsidiaries, partnerships, or named enterprise customers. Consequently, the company's commercial scale, customer concentration, pricing model, and forward growth trajectory cannot be triangulated from the available inputs.
Site Telekom firmographics
Firmographics- Name
- Site Telekom
- Website
- https://sitetelekom.com.tr
- Company type
- Private
- Founded year
- 2010
- Headcount range
- 1,001–5,000 employees
- Short description
- Site Telekom is a privately-held Turkish call center and business process automation provider, founded in 2010 in Üsküdar and led by founder-CEO Murat Altun, offering outsourced contact center operations, business process automation, and software support solutions to enterprise clients.
- Ownership category
- akta.pro rank
Site Telekom industry classification
Industry- Product category
- Telecommunications & Call Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
Keywords
Where Site Telekom is headquartered
LocationHeadquarters
- HQ city
- Üsküdar
Markets served
Site Telekom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Site Telekom product offering
Product offeringCore offering
Site Telekom is a Turkish telecommunications center that delivers outsourced call center services, business process automation, and software support solutions to its clients. The company combines contact center operations with automation and software support to serve business customers seeking outsourced customer experience and back-office capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Call Center Services
Companies that use Site Telekom
Customer profileIdeal customer profiles1 record
Site Telekom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Site Telekom partnerships and signals
Strategic signalRecent moves2 records
Site Telekom competitors and assessment
Company assessmentBroad incumbents
- Conduent: Business process services and digital interactions company serving government and commercial clients. Comparable to Site Telekom because both monetize large-scale operational and customer-interaction outsourcing engagements.
- Concentrix: Large global CX/BPO provider offering customer management, digital, and analytics services. Comparable because it competes head-to-head with Site Telekom for outsourced call center and business process work, especially from European and US enterprise clients.
- Foundever: Major CX/BPO group (formerly Sitel + SYKES) operating global contact centers. Comparable to Site Telekom in core customer care, sales, and technical support outsourcing, but at meaningfully larger scale and with more digital capabilities.
- Webhelp: Pan-European CX/BPO group (now part of Concentrix) with nearshore delivery. Comparable to Site Telekom because it competes for the same enterprise telesales and customer support contracts and benefits from the same European nearshoring trend.
- Turkcell: Largest Turkish mobile operator with significant in-house and outsourced contact center operations. Comparable to Site Telekom because it is both a likely major client (via Global Bilgi) and a competitor for enterprise telecom customer service work.
- Teleperformance: Global leader in customer experience management and call center outsourcing with multilingual, multi-region delivery. Comparable to Site Telekom because it competes for the same enterprise BPO and telesales contracts, but operates at vastly larger scale and broader geographic reach.
- Vodafone Turkey (Vodafone Net İletişim): Major Turkish telecom operator that outsources large call center volumes to providers like Site Telekom. Comparable because it both shapes demand for Turkish BPO services and competes for adjacent customer management work through its own in-house operations.
- TTEC Holdings: US-listed CX and digital customer engagement outsourcing provider with global delivery. Comparable to Site Telekom because both deliver outsourced voice and digital support services to enterprise clients.
Direct peers
- ibex: Outsourced CX and digital services provider with delivery in emerging markets. Comparable to Site Telekom because both pursue call center outsourcing contracts leveraging lower-cost geographies, often for US and European enterprise clients.
- Global Bilgi: Leading Turkish call center and BPO subsidiary of Turkcell, offering telesales, customer service, and back-office support. Most directly comparable to Site Telekom because it operates the same call center and business process services from the same Turkish labor market for the same client types.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights4 records
Customer concentration
Site Telekom social profiles
Digital presenceSite Telekom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Site Telekom leadership team
Management profileNumber of profiles
Profiles1 record
Site Telekom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Site Telekom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Site Telekom
What does Site Telekom do?
Site Telekom is a Turkish telecommunications center that delivers outsourced call center services, business process automation, and software support solutions to its clients. The company combines contact center operations with automation and software support to serve business customers seeking outsourced customer experience and back-office capabilities.
When was Site Telekom founded?
Site Telekom was founded in 2010. It employs 1,001 to 5,000 people.
Where is Site Telekom based?
Site Telekom is headquartered in Üsküdar.
Who are Site Telekom's main competitors?
Broad incumbents on record are Conduent, Concentrix, Foundever, Webhelp, Turkcell, Teleperformance, Vodafone Turkey (Vodafone Net İletişim) and TTEC Holdings. Direct peers are ibex and Global Bilgi.
Does Site Telekom have an API?
No public API is recorded for Site Telekom.
What industry is Site Telekom in?
Site Telekom's product category is Telecommunications & Call Center Services. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C). Its NAICS code is 56142 and its SIC code is 7385.