Upstream Solutions
Upstream Solutions is a Warsaw-based Polish IT services firm founded in 2010 that delivers infrastructure integration, post-warranty hardware service, data center relocation, and high-volume distributed device servicing to enterprise and government clients across Poland and select EU countries.
- Company typePrivate
- Founded2010
- HeadquartersWarszawa, Poland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Upstream Solutions does
Upstream Solutions sp. z o.o. is a privately held Polish IT services company founded in 2010 and headquartered in Warsaw, operating with a team of 50+ specialists across service, IT, and operational disciplines. The company delivers four core service lines: (1) Integracja IT — design, deployment, and long-term maintenance of network, server, and virtualization infrastructure using certified technologies from Cisco, HPE, Dell, VMware, NetApp, Pure Storage, Fujitsu, IBM, Extreme Networks, and Fortinet; (2) Serwis nieautoryzowany — post-warranty hardware maintenance and repair with nationwide Poland coverage and contractually guaranteed SLA response times; (3) DC Relo, a dedicated sub-brand for data center relocation and platform migration; and (4) Upstream HVS, a dedicated sub-brand for high-volume service of distributed device networks (APMs, digital signage, POS terminals, self-checkout, and vending machines). Cybersecurity services supporting NIS2/DORA compliance are integrated into the integration offering.
The business model is professional services and managed services revenue earned through custom, quote-based, multi-year SLA contracts with enterprise and government clients. The company pursues an enterprise field-sales go-to-market motion with dedicated sales contacts for IT & Data Center and High Volume Service segments, supported by a website inquiry channel. Service delivery relies on a nationwide Polish field service network executing over 10,600 service trips annually and committing to 99.99% SLA uptime with response windows tiered from 2 hours in major agglomerations to 8 hours nationwide.
The customer base spans more than 20 named enterprise and government accounts across banking (mBank, PKO BP, BNP Paribas, Bank Pekao, Warta), telecommunications (T-Mobile, Orange, Play), retail and QSR (InPost, Żabka, Burger King, KFC, McDonald's, CCC, Lewiatan, OBI, Super-Pharm, Modivo), e-commerce (Allegro), data center (Equinix), entertainment (Helios), and government (ZUS). Operations extend beyond Poland into multiple EU countries. The company is founder-led, with Grzegorz Bzówka as CEO and Bogumiła Bzówka as CFOO, holds ISO 9001 certification, and is privately held with no disclosed external funding rounds, acquisitions, or M&A activity.
Upstream Solutions firmographics
Firmographics- Name
- Upstream Solutions
- Legal name
- Upstream Solutions sp. z o.o.
- Website
- https://upstream.pl
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Upstream Solutions is a Warsaw-based Polish IT services firm founded in 2010 that delivers infrastructure integration, post-warranty hardware service, data center relocation, and high-volume distributed device servicing to enterprise and government clients across Poland and select EU countries.
- Ownership category
- akta.pro rank
Upstream Solutions industry classification
Industry- Product category
- IT Infrastructure Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Computer Communications Equipment (3576)
- akta.pro primary industry
- Private Cloud Networking & SDN/NFV Management (HDABABAK)
- akta.pro secondary industries
- Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs) (HDAEAIAK), Storage Networking (Fibre Channel, iSCSI, NVMe-oF) (HDABAEAG)
Keywords
Where Upstream Solutions is headquartered
LocationHeadquarters
- HQ city
- Warszawa
- HQ country
- Poland
- HQ region
- Europe
Offices1 record
Markets served
Upstream Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Integration Services: Design and implementation of network, server and virtualization infrastructure. Includes equipment delivery, installation, configuration, and long-term maintenance. Works with leading manufacturers.
- Non-Authorized Hardware Service: Maintenance and repair of IT infrastructure hardware after manufacturer warranty expires. Extended service network ensures nationwide coverage in Poland with guaranteed SLA response and repair times.
- Data Center Relocation Services: Planning and executing data center migrations - from audit through disassembly and transport to re-launch in new location. Delivered under separate brand DC Relo.
- High Volume Service: Service for large volumes of devices including APM, kiosks, digital signage, POS terminals, self-service checkouts and vending machines. Dedicated SLA for distributed networks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom SLA-based contracts |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Upstream Solutions product offering
Product offeringCore offering
Upstream Solutions is a Polish IT services company that designs, integrates and maintains enterprise IT infrastructure (networking, servers, storage, virtualization) using certified technologies from Cisco, HPE, Dell, VMware, NetApp and others. It also delivers post-warranty hardware maintenance with nationwide Polish SLA coverage, data center relocation under the DC Relo sub-brand, and high-volume servicing of distributed device networks (APMs, POS, kiosks, digital signage) under the Upstream HVS sub-brand.
Product overview
Upstream Solutions is a Polish IT services company operating since 2010 that offers a portfolio of infrastructure and support services. The core offerings consist of IT Integration (infrastructure design, deployment, and maintenance with guaranteed SLA), Non-Authorized Service (post-warranty hardware maintenance nationwide), DC Relo (data center relocation under a dedicated sub-brand), and Upstream HVS (high-volume service for distributed device networks). The company works with technology partners including Dell, HPE, Cisco, NetApp, Pure Storage, Fujitsu, IBM, Extreme Networks, and Fortinet. Services are delivered by a team of over 50 specialists with 99.99% SLA commitment and 10,600+ annual service deployments.
Differentiator
Problem solved
Functional benefit
Brands
- DC Relo: Dedicated brand for data center relocation and migration services, operating as a separate sub-brand under Upstream Solutions.
- Upstream HVS
Products and services
- Integracja IT (IT Integration) End-to-end IT infrastructure integration service for enterprise data centers covering design, hardware delivery, installation, configuration, and long-term maintenance of network, server, storage and virtualization environments. Works with certified technologies from Cisco, HPE, Dell, VMware, NetApp, Pure Storage, Fujitsu, IBM, Extreme Networks and Fortinet. Includes audit and consulting, platform migrations, and cybersecurity services supporting NIS2/DORA compliance.
- Serwis nieautoryzowany (Non-Authorized / Post-Warranty Hardware Service) Hardware maintenance and repair service for IT infrastructure equipment after manufacturer warranty expires, providing nationwide Polish coverage with guaranteed SLA response times (up to 2 hours in major agglomerations, up to 4 hours in regional cities, up to 8 hours in other locations). Includes preventive maintenance, audits, modernization, and KPI/SLA reporting via API integrations.
- DC Relo (Data Center Relocation) Dedicated data center relocation and migration service brand delivering end-to-end projects from inventory audit and planning through disassembly, transport, reassembly, configuration, and re-commissioning in the new location. Includes platform migrations and continuity-focused execution to minimize or eliminate downtime.
- Upstream HVS (High Volume Service) High-volume service for distributed device networks including APM parcel lockers, digital signage monitors, self-checkout terminals, payment kiosks, POS terminals, and vending machines. Delivered by 50+ specialists using standardized procedures with dedicated SLAs, on-site and remote support, and API-based KPI/SLA reporting, covering 10,600+ annual service deployments across Poland and Europe.
Quantifiable outcome
- 99.99% SLA uptime guarantee
- +2 more outcomes
Companies that use Upstream Solutions
Customer profileNamed customers22 records
Segments4 records
Ideal customer profiles3 records
Upstream Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Upstream Solutions partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- DellcoreTechnology partner for server, storage and infrastructure solutions. Dell is listed as a leading hardware manufacturer partner for IT integration services.
- HPE (Hewlett Packard Enterprise)coreTechnology partner for enterprise hardware solutions including servers, storage and networking equipment.
- CiscocoreTechnology partner for networking infrastructure solutions. Cisco is a leading networking equipment manufacturer partner.
- NetAppcoreTechnology partner for storage solutions and data management infrastructure.
- Pure StoragecoreTechnology partner for enterprise storage solutions.
- VMwarecoreTechnology partner for virtualization environments and cloud infrastructure solutions.
- FujitsucoreTechnology partner for server and infrastructure hardware solutions.
- IBMcoreTechnology partner for enterprise hardware and infrastructure solutions.
- Extreme NetworkscoreTechnology partner for networking solutions and network infrastructure.
- FortinetcoreTechnology partner for cybersecurity solutions including firewalls and network security. Supports NIS2/DORA compliance services.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Upstream Solutions competitors and assessment
Company assessmentBroad incumbents
- Computacenter: European IT infrastructure services specialist providing integration, managed services, and supply chain services to enterprise customers. Closest Western European comparable in business model and enterprise customer focus.
- Asseco Poland: Largest Polish IT company offering a broad portfolio including IT infrastructure services alongside software. Comparable enterprise and public-sector customers (banks, government) though software-led rather than services-led.
- Getronics: Global IT services provider with strong European footprint offering workplace, cloud, and data center services. Comparable in delivering multi-vendor managed infrastructure services to enterprise customers.
- Stefanini: Global IT services and consulting firm with European operations providing IT infrastructure support, managed services, and field engineering. Comparable in multi-vendor IT infrastructure support and managed services delivery.
- Insight Enterprises: Global IT solutions and services provider with hardware integration, managed services, and supply chain capabilities. Similar business model combining technology distribution, integration, and managed services for enterprise clients.
Direct peers
- Comarch: Major Polish IT services and software company with a significant IT infrastructure integration and managed services practice serving Polish banks, telcos, and enterprises. Directly comparable customer segments and service offerings, though larger in scale.
- Atende: Polish IT infrastructure integrator and managed services provider. Closely comparable in offering IT integration, data center services, and hardware maintenance to Polish enterprises — directly competing for the same customer wallet.
- AB S.A. Leading Polish IT distribution and services group offering integration, maintenance, and managed services across enterprise and SMB customers. Comparable vendor portfolio and Polish enterprise customer base.
- S&T (Kontron Group): Central European IT services and integration company with strong presence in Poland and DACH. Comparable in providing multi-vendor IT infrastructure integration, services, and support to enterprise and public-sector customers.
Regional players
- ALSO Group: European IT distribution and services group operating across DACH and broader EU with technology integration, logistics, and managed services. Comparable in offering vendor-agnostic IT services across multiple European geographies though more distribution-led.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Upstream Solutions social profiles
Digital presenceUpstream Solutions compliance and trust
Trust signalCompliance1 record
Upstream Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Upstream Solutions leadership team
Management profileNumber of profiles
Profiles5 records
Upstream Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Upstream Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Upstream Solutions
What does Upstream Solutions do?
Upstream Solutions is a Polish IT services company that designs, integrates and maintains enterprise IT infrastructure (networking, servers, storage, virtualization) using certified technologies from Cisco, HPE, Dell, VMware, NetApp and others. It also delivers post-warranty hardware maintenance with nationwide Polish SLA coverage, data center relocation under the DC Relo sub-brand, and high-volume servicing of distributed device networks (APMs, POS, kiosks, digital signage) under the Upstream HVS sub-brand.
Is Upstream Solutions a public or private company?
Upstream Solutions is a private company. It is classified as family owned and is currently operating.
When was Upstream Solutions founded?
Upstream Solutions was founded in 2010. It employs 51 to 100 people.
Where is Upstream Solutions based?
Upstream Solutions is headquartered in Warszawa, Poland, in the Europe region.
How does Upstream Solutions make money?
Four revenue lines are on record. IT Integration Services are the primary driver. The others are non-Authorized Hardware Service, data Center Relocation Services and high Volume Service.
Who are Upstream Solutions's main competitors?
Broad incumbents on record are Computacenter, Asseco Poland, Getronics, Stefanini and Insight Enterprises. Direct peers are Comarch, Atende, AB S.A. and S&T (Kontron Group). ALSO Group is listed as a regional player.
Does Upstream Solutions have an API?
No public API is recorded for Upstream Solutions.
What industry is Upstream Solutions in?
Upstream Solutions's product category is IT Infrastructure Services. Its primary akta.pro industry code is HDABABAK, Private Cloud Networking & SDN/NFV Management, with a secondary code of HDAEAIAK, Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs). Its NAICS code is 51821 and its SIC code is 7370.