What Mila Health does

Mila Health is a US-based healthcare AI company that operates an embedded care coordination platform for healthcare payers, provider organizations, and healthcare software platforms. Headquartered in Bellevue, WA with a second office in New York, the company was founded by veterans of UnitedHealth Group, Amazon, and Harvard/Massachusetts General Hospital. Its platform automates the manual coordination work between healthcare systems and the patients or members they serve — outreach, follow-up, recall, care gap closure, referral conversion, and procedure preparation — across voice, SMS, and chat channels in 23+ languages. Named customers and logos on the company's homepage include BJC Health, Temple Health, UAB Medicine, UNC Health, NYC Health + Hospitals, Confluent Health, Prevea Health, and Gilroy Gastroenterology, with additional distribution through a May 2025 partnership with RevenueWell covering 150+ dental and healthcare practice management clinics.

The core product is the Mila AI Care Coordinator, an autonomous AI agent that reads signals across existing systems, identifies next actions, engages patients in conversation, handles follow-through, escalates when judgment is required, and closes the loop by updating underlying systems. The platform embeds inside existing EHRs (Epic, Cerner, Athena), claims systems, practice management systems, care management platforms, scheduling, and communication channels via 25+ pre-built integrations, with a configuration engine that allows healthcare teams to define workflows, audience segmentation, channel logic, and escalation rules by tenant. The platform is HIPAA-compliant with a 95% verification rate, and supports HEDIS, STAR, and quality program outreach for payer customers alongside recall, AWV scheduling, screening reminders, and procedure preparation workflows for provider customers. An API-first, white-label embedded offering enables healthcare software vendors to ship AI care coordination as a native capability inside their own platforms.

Mila operates as a B2B enterprise SaaS platform with custom pricing and a consultative sales motion. All engagements begin with a "Book a Demo" CTA, targeting organizations ranging from 500 patients to 5 million members. The company runs three distribution motions in parallel: direct enterprise field sales to payers and providers, an API-first OEM/embedded model for software platforms, and channel/reseller partnerships (RevenueWell) for the dental market. Pricing is not publicly disclosed; the platform supports multi-year enterprise contracts with configuration and usage-based components. The company has not disclosed external funding rounds, revenue, or ARR in the available source materials, and currently reports 11,200+ clinics served, 12,000+ daily patient interactions, 10.5M+ total patient interactions, and 46,000+ tasks autonomously closed.

Name

Mila Health

Legal name

Mila Health, Inc.

Website

https://milahealth.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Mila Health provides an embedded AI care coordination platform that automates patient outreach, follow-up, recall, and care gap closure for healthcare payers, providers, and software platforms. The system integrates with Epic, Cerner, Athena, and 25+ other systems and operates across voice, SMS, and chat in 23+ languages.

Ownership category

akta.pro rank

Product category

Healthcare AI Care Coordination

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

Keywords

• AI care coordination
• Healthcare automation
• Patient outreach
• Care gap closure
• Healthcare AI platform

Headquarters

HQ city

Bellevue

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise SaaS / Platform Subscription: Mila Health operates as a B2B SaaS platform sold to healthcare payers, provider organizations, and software platforms. Pricing is not publicly disclosed; engagement begins with "Book a Demo," indicating a consultative enterprise sales motion. The platform is embedded within existing systems (no rip-and-replace), suggesting a subscription model with configuration and usage-based components.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Mila Health sells an AI Care Coordination Platform that automates patient follow-up, outreach, and care gap closure for healthcare payers, providers, and software systems. The platform's core asset is the MilaAI Care Coordinator, an autonomous conversational agent that operates via voice, SMS, and chat in 23+ languages and integrates with existing EHRs, claims systems, PMS, scheduling, and care management systems. The platform is delivered either as a direct enterprise deployment or as a white-labeled, API-first embedded layer sold to software platforms.

Product overview

Mila Health offers a unified AI Care Coordination Platform designed for payers, providers, and healthcare software systems. The core product consists of the MilaAI Care Coordinator—an autonomous AI agent that handles voice, text, and chat interactions to automate follow-up, outreach, and care gap closure across healthcare workflows. The platform embeds into existing systems (EHRs, claims, scheduling) via pre-built integrations without replacing the technology stack. For software systems customers, Mila provides an API-first, white-label embedding option that adds care coordination capabilities as a new product line. The platform serves three segments: payers (HEDIS, STAR, quality programs), providers (recall, referrals, procedure prep), and software systems (embedded API integration).

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 50% reduction in no-shows — measured over 2,701 patient conversations at Gilroy Gastroenterology, Oct 2024 – Feb 2025
• +11 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature8 records

Partnerships

One partnership is on record.

• RevenueWellcoreGTM or Marketing Partner · 1 May 2025RevenueWell partnered with Mila Health in May 2025 for AI-assisted patient engagement. The partnership integrates Mila's AI care coordination into RevenueWell's dental and healthcare practice management platform. Across 150+ RevenueWell clinics, Mila has demonstrated measurable outcomes: 4 days of staff time saved per month. RevenueWell displays Mila's logo on its homepage as a trusted partner and distributes Mila's AI capabilities to its practice management customer base, serving as both a GTM channel and an embedded integration partner.

Scale indicators18 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hippocratic AI: Hippocratic AI builds safety-focused LLM-powered healthcare agents for patient-facing interactions including care coordination, discharge follow-up, and chronic condition outreach. Most directly comparable to Mila as a healthcare-specific AI agent platform competing for similar payer and provider budgets.
• Suki AI: Suki provides an AI assistant for clinicians that automates documentation, coding, and administrative tasks, with growing patient-facing capabilities. Comparable to Mila in healthcare-AI category, target payer/provider buyers, and embedded-EHR integration strategy.
• Luma Health: Luma Health offers a patient-engagement and care-coordination platform handling scheduling, recall, referral management, and outreach for provider organizations. Direct competitor to Mila's provider-segment motion with overlapping workflows and integrations.
• CipherHealth: CipherHealth provides patient outreach, rounding, and care-transition solutions for health systems, with a focus on automated communication workflows. Comparable to Mila in the patient-outreach and care-gap closure category targeting similar enterprise health-system buyers.
• Abridge: Abridge builds AI that converts patient-clinician conversations into structured clinical notes and downstream care actions, with deep EHR integrations. Comparable as a healthcare-AI platform competing for the same clinical workflow and budget pool.
• Notable: Notable builds an intelligent-automation platform for hospitals and health systems, automating patient outreach, scheduling, and care coordination using AI. Comparable to Mila in automating healthcare administrative and patient-engagement workflows at enterprise health systems.
• Memora Health: Memora Health (now Memora) operates an AI care-navigation platform that automates patient outreach, follow-up, and care management workflows across health systems and payers. Direct competitor to Mila in care-coordination AI with similar target buyers and value proposition.

Emerging players

• Regard: Regard develops an AI clinical co-pilot that reviews patient charts to surface missed diagnoses and improve documentation, with emerging patient-coordination features. Adjacent emerging competitor in healthcare AI workflows that may expand into Mila's care-coordination territory.

Broad incumbents

• Microsoft (Nuance DAX): Microsoft-owned Nuance DAX Copilot offers ambient-AI clinical documentation and broader healthcare AI capabilities integrated with the Microsoft Cloud for Healthcare and major EHRs. Broad incumbent competing for the same enterprise healthcare-AI budget with substantially deeper capital and distribution.
• Epic Systems: Epic is the dominant EHR vendor and is increasingly embedding native AI capabilities (including Cosmos, ambient documentation, and agentic workflows) directly into its platform. As Epic's own AI features mature, Mila's value as a third-party Epic-integrated layer could be partially displaced.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mila Health