Caring Hearts Home Care

What Caring Hearts Home Care does

Caring Hearts Home Care Pty Ltd is a privately-held, registered NDIS provider (ABN: 41618087988) founded in 2017 and operating across Greater Melbourne and Victoria, Australia. The company delivers disability support services to NDIS participants, with a core offering centered on Supported Independent Living (SIL) — 24/7 on-site support in shared or individual accommodation — supplemented by personal care and daily living support, social and community participation, Short-Term Accommodation (STA), Medium-Term Accommodation (MTA), Individual Living Options (ILO), Emergency Respite Accommodation, Support Coordination, and dedicated sub-brands for day programs and a specialized fitness centre. The company states it supports over 500 NDIS participants across more than 15 Melbourne suburbs spanning western (Williams Landing, Werribee, Tarneit, Point Cook, Sunshine, Braybrook-Footscray, St Albans) and south-eastern (Dandenong, Cranbourne) regions, and operates from three offices: a headquarters at Williams Landing (101 Overton Road, VIC 3027), a Melbourne CBD office (440 Collins Street, VIC 3000), and a Dandenong office (14 Mason Street, VIC 3175). Headcount is in the 51–100 range.

There is no proprietary technology platform — Caring Hearts is a service-based provider, not a software product. All services are delivered by the company's own qualified, police-checked, and insured disability support workers embedded locally. Revenue is generated by delivering NDIS-funded supports priced under the NDIS Pricing Arrangements and Price Supports; pricing is not publicly disclosed and is quote-based per participant plan. The go-to-market motion is inbound-led: a toll-free 1800 844 995 line, website contact forms, NDIS-keyword SEO across suburb-specific landing pages, a dedicated Referrals page, and a B2B2C channel through Support Coordinators who refer participants into SIL and other services. The company is a verified registered NDIS provider under the NDIS Quality and Safeguards Commission, complies with the Australian Privacy Principles under the Privacy Act 1988, and structures its accommodation offering around formal partnerships with Specialist Disability Accommodation (SDA) providers across Melbourne. Ownership is private and founder/operator-controlled with no disclosed parent, investor base, or funding rounds.

Name

Caring Hearts Home Care

Legal name

Caring Hearts Home Care Pty Ltd

Website

https://caringhearts.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Caring Hearts Home Care is a registered NDIS provider in Greater Melbourne delivering Supported Independent Living, personal care, community participation, and accommodation services to 500+ NDIS participants across western and south-eastern suburbs.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (6239)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

akta.pro secondary industries

Emergency / On-Demand Respite Care (HSABAGAD), Live-In Respite Care (Multi-Day) (HSABAGAC)

Keywords

• Disability Support Services
• Supported Independent Living
• NDIS Service Provider
• Personal Care Services
• Community Participation Support

Headquarters

HQ city

Newcastle

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. NDIS Funded Disability Support Services: As a registered NDIS provider, Caring Hearts Home Care generates revenue by delivering NDIS-funded supports including Supported Independent Living (SIL), personal care, community participation, short-term accommodation (STA), and medium-term accommodation (MTA). Services are funded through participants' NDIS plans — pricing is NDIS-regulated and quote-based rather than publicly disclosed.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Caring Hearts Home Care is a registered NDIS provider delivering disability support services across Greater Melbourne. The company provides Supported Independent Living (SIL), personal care, daily living assistance, community participation programs, and accommodation services (STA, MTA, and respite). Services are delivered by employed, police-checked support workers and funded through NDIS participant plans.

Product overview

Caring Hearts Home Care operates as a registered NDIS provider offering a comprehensive suite of disability support services across Melbourne. The core offering centers on Supported Independent Living (SIL) combined with various accommodation options including Short-Term (STA), Medium-Term (MTA), and Emergency Respite accommodation. Supporting these residential services are personal care, community participation programs, support coordination, support worker services, day programs, and a dedicated fitness centre. The portfolio functions as an integrated care ecosystem where accommodation services work alongside capacity-building programs like the Innovative Community Participation Program to help participants live independently while developing life skills.

Differentiator

Problem solved

Functional benefit

Brands

• Caring Hearts Fitness Centre: Fitness centre offering exercise and wellness programs for NDIS participants.
• Caring Hearts Day Programs

Products and services

• Supported Independent Living (SIL) 24/7 on-site support in shared or individual accommodation, helping NDIS participants live independently with personalized care including personal care, household tasks, medication management, and community participation.
• NDIS Daily Living / Personal Care Assistance with daily living activities including bathing, dressing, grooming, household tasks, and personal care routines tailored to individual NDIS participant needs.
• NDIS Community Participation Support to engage in social activities, work, education, and community events across Melbourne, helping participants build meaningful connections and independence.
• NDIS Short-Term Accommodation (STA) Modern short-term and respite accommodation in western suburbs of Melbourne with 3-bedroom, 2-bathroom properties, 24/7 support, home-cooked meals, and free transport to activities.
• Medium-Term Accommodation (MTA) Temporary housing solution for up to 90 days for NDIS participants, ideal during hospital recovery, rehabilitation, or while awaiting specialist disability accommodations.
• NDIS Support Coordination Expert guidance to navigate NDIS plans, connect with service providers, manage budgets, and coordinate supports across three levels: Support Connection, Coordination of Supports, and Specialist Support Coordination.
• NDIS Support Worker Services Qualified disability support workers providing practical and motivational support including Level 1 and Level 2 support workers to help participants develop skills and improve quality of life.
• Innovative Community Participation Program Community engagement program offering art therapy, outdoor adventures, cooking classes, financial literacy workshops, local volunteering, and tech literacy courses.
• Caring Hearts Day Programs Daytime activity programs providing structured engagement, skill development, and social opportunities for NDIS participants.
• Caring Hearts Fitness Centre Specialized fitness facility offering accessible exercise equipment and programs designed for people with disabilities to improve physical health and wellbeing.
• NDIS Individual Living Options (ILO) Alternative living arrangements offering more flexible and personalized housing options beyond traditional shared living models.
• Emergency Respite Accommodation Immediate accommodation support available during crisis situations for NDIS participants requiring urgent care arrangements.

Quantifiable outcome

• 24/7 support available from 1 hour/month to round-the-clock care
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and major.

• NDIS (National Disability Insurance Scheme)coreStrategic or Co-development PartnerCaring Hearts is a registered NDIS provider verified by the NDIS Quality and Safeguards Commission. As a registered provider, the company is authorised to deliver NDIS-funded supports including SIL, personal care, community participation, STA, and MTA. All services operate under NDIS pricing arrangements and regulatory guidelines. The company references the NDIS Commission and NDIS website throughout its materials.
• SDA Providers (Specialist Disability Accommodation)coreStrategic or Co-development PartnerCaring Hearts provides SIL (Supported Independent Living) support services and works collaboratively with SDA (Specialist Disability Accommodation) providers across Melbourne. The company explicitly states: 'We provide SIL supports and partner with SDA providers' to deliver quality accommodation with 24/7 care. This SDA-SIL partnership model is central to the company's service delivery.
• Support CoordinatorsmajorChannel Partner/ Reseller/ DistributorSupport Coordinators are identified as a key referral pathway for NDIS participants to Caring Hearts' services. The company maintains a dedicated Referrals page and provides easy referral submission processes for Support Coordinators to connect participants with SIL accommodation and other services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sunnyfield: NDIS-registered disability provider offering supported independent living, short and medium-term accommodation, community participation, and life skills programmes across NSW, VIC, and QLD including Melbourne.
• EveryAbility (previously Each): National disability, mental health, and community services provider with substantial Melbourne operations delivering SIL, personal care, and community participation services under NDIS funding.
• Melba Support Services: Victorian-based registered NDIS provider offering supported independent living, accommodation, and community participation supports. Strong regional overlap with Caring Hearts' Melbourne focus.
• Home Caring Australia: Home Caring is a registered NDIS provider operating across multiple Australian states offering SIL, personal care, community participation, and accommodation services, directly comparable to Caring Hearts' disability support portfolio.
• Focus Care Australia: Registered NDIS provider offering SIL, personal care, domestic assistance, and community access services in NSW, VIC, and WA. Directly comparable in service mix and NDIS-funded model.

Emerging players

• Mable Technologies: Australian digital platform connecting NDIS participants with independent support workers. Represents a tech-enabled alternative model that competes with traditional NDIS providers for participant relationships in Melbourne.
• Hireup: NDIS-registered online platform matching participants with disability support workers across Australia. Comparable end customer (NDIS participants) and overlap in personal care and community access services, though via a marketplace model.

Broad incumbents

• Life Without Barriers: One of Australia's largest disability and out-of-home care providers, delivering SIL, supported accommodation, and community programs across all states, including significant Melbourne operations. Comparable service mix but at national scale.
• Aruma (formerly House with No Steps): Major Australian disability services provider offering supported independent living, community participation, and accommodation services nationally. Operates in Melbourne's disability care market with overlapping services.

Regional players

• Wesley Mission Victoria: Victorian community services organisation delivering NDIS supports including SIL, community participation, and accommodation services in Melbourne. Comparable disability support focus within the same regional market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/caring-heart-services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caring Hearts Home Care