Melba Support Services
Melba Support Services is a Victorian-based registered NDIS provider that delivers in-person disability support services, including Supported Independent Living, respite, day programs, behaviour support and occupational therapy, to NDIS participants across metropolitan and regional Victoria.
- Company typePrivate
- Founded1976
- HeadquartersLilydale, Australia
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Melba Support Services does
Melba Support Services is a private, registered Australian NDIS (National Disability Insurance Scheme) provider headquartered in Lilydale, Victoria, that delivers in-person disability support services to NDIS participants across the state of Victoria. The organisation publicly claims more than 50 years of continuous operating history and operates from at least nine service locations spanning metropolitan Melbourne (Lilydale, Cheltenham, Melbourne, Cranbourne, Frankston, Mornington Peninsula) and regional Victoria (Ballarat, Horsham, Morwell). Its stated mission is grounded in a human-rights framework, supported by a self-advocacy group (ARROW) and a Reconciliation Action Plan.
The company delivers a bundled, multi-disciplinary service portfolio rather than a software product: Supported Independent Living (SIL), Individualised Support Arrangements (ISA), Day Programs, Respite/Short Term Accommodation, Leisure and Recreation, Positive Behaviour Support (PBS), Occupational Therapy (OT), Complex Support Needs (with complex health nursing and coaching), and Intimacy and Connection. These nine service lines are coordinated under one provider brand and are delivered by in-person support teams, including specialist clinical staff for behaviour support and complex needs. No proprietary technology platform, app, API or SDK is disclosed in the source material; the offering is fundamentally human-led, with website and phone-driven enquiry as the primary intake channel.
Melba's revenue model is a professional services model funded by individual NDIS plans: the website's intake form asks whether the enquirer has NDIS funding, other funding, awaiting confirmation or no funding, indicating NDIS plan funding is the primary payer. Pricing is quote-based against each participant's plan, no rate card is published, and billing is on a pay-as-you-go basis. There are no disclosed enterprise customers, no marketplace channel, and no third-party reseller; the three publicly referenced customer voices (Jenna, Jamie, Ruby) are individual participants or family members. The only disclosed investment activity is a January 2025 co-lead role in Spoony's $1 million pre-Seed round alongside Antler and Trampoline, which is portfolio investing rather than capital raised by Melba itself.
Melba Support Services firmographics
Firmographics- Name
- Melba Support Services
- Legal name
- Melba Support Services
- Website
- https://melbasupport.com.au
- Company type
- Private
- Founded year
- 1976
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Melba Support Services is a Victorian-based registered NDIS provider that delivers in-person disability support services, including Supported Independent Living, respite, day programs, behaviour support and occupational therapy, to NDIS participants across metropolitan and regional Victoria.
- Ownership category
- akta.pro rank
Melba Support Services industry classification
Industry- Product category
- Disability Support Services (NDIS)
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
Keywords
Where Melba Support Services is headquartered
LocationHeadquarters
- HQ city
- Lilydale
- HQ country
- Australia
- HQ region
- Oceania
Offices9 records
Markets served
Melba Support Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- NDIS-funded disability support services: Revenue generated by delivering in-person disability support services (Supported Independent Living, Respite/STA, Individualised Support Arrangements, Day Programs, Leisure & Recreation, Positive Behaviour Support, Occupational Therapy, Complex Support Needs, Intimacy and Connection) to NDIS participants across Victoria. The website's contact form explicitly asks "Do you have funding? Yes - NDIS / Yes - Other / Awaiting confirmation / No", indicating NDIS plan funding is the primary payer mechanism.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | NDIS-funded services, price determined by individual participant plan |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels9 records
Melba Support Services product offering
Product offeringCore offering
Melba Support Services is a registered NDIS provider in Victoria that delivers tailored disability support services to people with disability, including those with complex needs. Its core offering bundles Supported Independent Living, Individualised Support Arrangements, Day Programs, Respite/Short Term Accommodation, Leisure and Recreation, Intimacy and Connection, Positive Behaviour Support, Occupational Therapy, and Complex Support Needs into a single person-centred service program. Revenue is generated by delivering these in-person support services to NDIS participants under individual funding plans.
Product overview
Melba Support Services operates as a unified registered NDIS provider rather than a discrete software product portfolio: a single service offering, delivered across Victoria, that bundles Supported Independent Living (SIL), Individualised Support Arrangements (ISA), Day Programs, Respite / Short Term Accommodation, Leisure and Recreation, Intimacy and Connection, Positive Behaviour Support (PBS), Occupational Therapy (OT), and Complex Support Needs into one disability support program. Each of those services functions as a configurable service line within the same Melba offering, coordinated under Melba's over-50-years-experience support team, rather than as standalone products on a shared platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Supported Independent Living (SIL)
Quantifiable outcome
- Over 50 years' continuous experience delivering disability support services in Victoria
- +1 more outcomes
Companies that use Melba Support Services
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles2 records
Melba Support Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Melba Support Services partnerships and signals
Strategic signalScale indicators4 records
Recent moves4 records
Expansion highlights5 records
Melba Support Services competitors and assessment
Company assessmentDirect peers
- Minda: South Australia-based disability provider offering accommodation, day options, therapy and behaviour support under the NDIS. Highly comparable in scale, service breadth and registered-provider model.
- Aruma: National NDIS-registered disability services provider offering accommodation, daily living, leisure and therapy supports. Operates a similar multi-disciplinary, registered-provider model to Melba across multiple states.
- CPL - Choice, Passion, Life: Queensland-headquartered NDIS provider delivering accommodation, day programs, therapy and allied health across QLD, VIC and NSW. Direct peer on service lines and multi-site delivery model.
- Sunnyfield: NDIS-registered disability provider offering accommodation, daily living, respite and community participation across NSW, QLD and the ACT. Comparable service mix and registered-provider economics.
- Achieve Australia: Sydney-based registered NDIS disability provider offering supported independent living, day programs, respite and therapy. Direct peer in service mix and registered-provider operating model.
- Life Without Barriers: Large Australian NDIS-registered disability and out-of-home care provider delivering SIL, respite, foster care and community participation nationally. Closest direct peer in scale, service mix and funding model to Melba.
- Yooralla: One of Victoria's oldest disability providers, offering SIL, respite, therapy and community participation. Highly comparable to Melba in service portfolio, scale, geography and NDIS funding model.
- Scope (Australia): Victorian-based disability service provider delivering accommodation, therapy, behaviour support and communication services. Direct geographic and service-line overlap with Melba in Victoria.
- Northcott: NSW-based registered NDIS provider delivering accommodation, therapy, behaviour support and recreation. Similar multi-disciplinary, regional-office model to Melba and a direct competitor in adjacent states.
- Endeavour Foundation: Large Queensland-headquartered disability services provider offering accommodation, day services, therapy and employment supports. Direct peer in service portfolio and NDIS funding model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Melba Support Services social profiles
Digital presenceMelba Support Services compliance and trust
Trust signalCompliance1 record
Melba Support Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Melba Support Services leadership team
Management profileNumber of profiles
Profiles1 record
Melba Support Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Melba Support Services M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Melba Support Services
What does Melba Support Services do?
Melba Support Services is a registered NDIS provider in Victoria that delivers tailored disability support services to people with disability, including those with complex needs. Its core offering bundles Supported Independent Living, Individualised Support Arrangements, Day Programs, Respite/Short Term Accommodation, Leisure and Recreation, Intimacy and Connection, Positive Behaviour Support, Occupational Therapy, and Complex Support Needs into a single person-centred service program. Revenue is generated by delivering these in-person support services to NDIS participants under individual funding plans.
Is Melba Support Services a public or private company?
Melba Support Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Melba Support Services founded?
Melba Support Services was founded in 1976. It employs 501 to 1,000 people.
Where is Melba Support Services based?
Melba Support Services is headquartered in Lilydale, Australia, in the Oceania region.
How does Melba Support Services make money?
One revenue line is on record: NDIS-funded disability support services.
Who are Melba Support Services's main competitors?
Direct peers on record are Minda, Aruma, CPL - Choice, Passion, Life, Sunnyfield, Achieve Australia, Life Without Barriers, Yooralla, Scope (Australia), Northcott and Endeavour Foundation.
Does Melba Support Services have an API?
No public API is recorded for Melba Support Services.
What industry is Melba Support Services in?
Melba Support Services's product category is Disability Support Services (NDIS). Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support. Its NAICS code is 62412 and its SIC code is 8300.