City of Mukilteo

What City of Mukilteo does

City of Mukilteo is the incorporated municipal government of a small waterfront community in southern Snohomish County, Washington, situated on Puget Sound adjacent to the Washington State Ferries terminal serving Whidbey Island. Incorporated in 1947 and operating with 51-100 employees, the City delivers the standard bundle of municipal services, including public safety (police, fire, crime prevention), public works and engineering, surface water management, planning and community development, building permitting, business licensing, recreation and cultural services, and community development. Physical service delivery is anchored at City Hall (11930 Cyrus Way) and the Rosehill Community Center (304 Lincoln Avenue), with extended weekday and weekend hours at the latter.

The City's technology stack is built on the CivicEngage platform from CivicPlus, which powers the official website (mukilteowa.gov) and integrates online permit applications, business licensing, Notify Me email subscriptions, and public records requests (via GovQA). A SeeClickFix-powered mobile app extends non-emergency service requests to smartphones, and CERVIS handles volunteer management for Adopt-A-Park and ecological stewardship programs. NEOGOV powers online employment applications, and Google Analytics tracks site usage. The site is designed for Section 508 and WCAG 2.0 A/AA accessibility compliance, with GDPR-aligned consent and data handling.

Revenue is generated from property taxes, business license fees, building and development permits, recreation program fees, Rosehill Community Center rentals, and lodging tax grants that promote tourism. The City distributes Community Support Grants (a $30,000 pool for 2026) to 24+ local nonprofits and operates nine standing commissions and committees, including the Mukilteo Youth Advisory Committee (MYAC) for residents ages 14-18. Service segments include residents, local businesses, visitors and tourists, youth, seniors (55+), and nonprofit/community organizations, reached through a multi-channel mix of website, mobile app, social media (Facebook, Instagram, X), email, and in-person service.

Name

City of Mukilteo

Legal name

City of Mukilteo

Website

https://mukilteowa.gov

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

51–100 employees

Short description

City of Mukilteo is the municipal government of a small waterfront community in Snohomish County, Washington, delivering public safety, permitting, recreation, and community services to residents, businesses, and visitors through City Hall, Rosehill Community Center, and a CivicPlus-powered digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251), Civic and Social Organizations (813410)

SIC

Water Supply (4941), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

Keywords

• Municipal government services
• Public administration
• Recreation programs
• Community development
• Permitting services

Headquarters

HQ city

Mukilteo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: The city collects property taxes from residential and commercial properties within Mukilteo city limits as a primary revenue source for municipal operations and services.
2. Business Licenses: The city issues and renews business licenses for businesses operating within Mukilteo.
3. Permits and Fees: Revenue from building permits, development fees, and various municipal service fees outlined in the Master Fee Schedule.
4. Community Support Grants: The city awards community support grants ($30,000 funding pool for 2026) to local organizations for projects enhancing community well-being. This is expenditure rather than revenue.
5. Recreation Programs: Fees collected from recreation classes, facility rentals, and cultural programs at the Rosehill Community Center and city parks.
6. Lodging Tax Grants: The city administers lodging tax grants funded by hotel/motel taxes to promote tourism and overnight stays in Mukilteo.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

The City of Mukilteo provides municipal government services to residents, businesses, and visitors within its jurisdictional boundaries in Snohomish County, Washington. Core offerings include public safety (police and fire), infrastructure and public works (roads, parks, stormwater), permitting and licensing, recreation and cultural services at the Rosehill Community Center, public records access, and community engagement through commissions and digital service portals.

Product overview

The City of Mukilteo offers a digital services ecosystem built on the CivicEngage platform. The core offering is the city website providing integrated access to government services including online permits, business licenses, public records requests, and community engagement. A mobile app powered by SeeClickFix extends service request capabilities to residents. Additional service features include Ask Mukilteo! (citizen inquiry system), Volunteer Mukilteo (CERVIS-based volunteer management), the Traffic Calming Program, and a Public Records Request Center (GovQA-powered). Recreation services are delivered through the Rosehill Community Center and various recreation programs.

Differentiator

Problem solved

Functional benefit

Products and services

• City of Mukilteo Official Website (CivicEngage) The official city government website providing residents access to government services, department information, news, event calendars, online permits, business licenses, public records requests, and community engagement tools.
• City of Mukilteo Mobile App A mobile application powered by SeeClickFix that allows users to submit service requests for non-emergency issues such as potholes, graffiti, or streetlight outages, and receive updates on city news and events.
• Rosehill Community Center A community facility offering rental venues, recreation programs, cultural arts activities, and various programs for residents of all ages. Open Monday-Friday 7am-9pm, Saturday 8am-9pm, Sunday 9am-4pm.
• Recreation Programs Recreation programs including youth programs, summer camps, adult programs, 55+ programs, and cultural arts activities, with fees varying by program type and duration.
• Traffic Calming Program A municipal program addressing traffic safety issues in neighborhoods through education, enforcement, and physical modifications to roadway environments.
• Building Permits and Business Licensing Building permit application and review services and business license issuance and renewal for commercial enterprises operating within Mukilteo city limits, with fees published in the Master Fee Schedule.

Quantifiable outcome

• Community Support Grants program distributes funding to 24+ local organizations annually to support community well-being
• +2 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

19 partnerships are on record, tiered core, moderate and minor.

• CivicPluscoreTechnology or IntegrationCivicPlus provides the content management system powering the City of Mukilteo's official website (mukilteowa.gov). The platform enables online permits, services, news, events, and citizen engagement features.
• SeeClickFixcoreTechnology or IntegrationSeeClickFix powers the City of Mukilteo mobile app for non-emergency service requests. Citizens use the app to report issues like potholes, graffiti, and code violations directly to city staff.
• CERVIS (Volunteer Management Software)moderateTechnology or IntegrationCERVIS provides volunteer management software used by the city to recruit, communicate with, and coordinate volunteers for various programs including Adopt-A-Park, ecological stewardship, and special events.
• NEOGOVmoderateTechnology or IntegrationNEOGOV powers the City of Mukilteo's online job application system through GovernmentJobs.com, enabling candidates to search and apply for city employment opportunities.
• Mukilteo Chamber of CommercecoreStrategic or Co-development PartnerThe Chamber co-sponsors major community events including the America 250 Celebration at Lighthouse Park and the Lighthouse Festival Kiwanis Salmon Bake. Organizations collaborate on tourism promotion and local business support.
• Kiwanis Club of MukilteomoderateStrategic or Co-development PartnerKiwanis provides a large community tent for the America 250 Celebration, supporting shaded gathering space for attendees of all ages at the event.
• Rotary Club of South Everett-MukilteomoderateStrategic or Co-development PartnerRotary receives Community Support Grants for multiple programs including shopping assistance for children, food bank contributions, and Thanksgiving baskets supporting families in the community.
• Mukilteo Family YMCAmoderateStrategic or Co-development PartnerYMCA partners with the city for community programming including Community Nights and Thanksgiving Meals. Receives grants for youth and family support services.
• Sound Salmon SolutionsminorStrategic or Co-development PartnerEnvironmental nonprofit receives grant funding for Salmon in the Community program supporting watershed education and salmon habitat awareness.
• Mukilteo Food BankmoderateStrategic or Co-development PartnerFood bank receives grant for freezer capacity expansion, improving ability to serve food-insecure residents in the community.
• Academic Link OutreachminorStrategic or Co-development PartnerNonprofit partners with Olympic View Middle School Drama Department for Missoula Children's Theatre Spectacular program, bringing professional children's theater to Mukilteo youth.
• Mukilteo Police FoundationmoderateStrategic or Co-development PartnerFoundation receives grant supporting Police Activities League (PAL), Shop with a Cop, and Chief for a Day programs that build relationships between police and youth.
• Mari's Place for the ArtsminorStrategic or Co-development PartnerArts organization receives grant for Theatre Games for Youth summer program, providing creative arts opportunities for local youth.
• Last Leaf ProductionsminorStrategic or Co-development PartnerTheater company from Monroe, WA presents patriotic theater production at America 250 Celebration in partnership with the Recreation Department.
• Kamiak Performing Arts BoostersminorStrategic or Co-development PartnerParent organization supporting music and performing arts at Kamiak High School receives multiple grants for jazz band, winter percussion, and music programs.
• Washington Alliance for Better SchoolsminorStrategic or Co-development PartnerOrganization receives grant for Family STEM Night program, supporting educational enrichment opportunities for Mukilteo families.
• Mukilteo Firefighters Benevolent FundminorStrategic or Co-development PartnerFirefighter organization receives grant for Egg Hunt community event, supporting family-friendly recreation activities.
• Washington State FerriesmoderateStrategic or Co-development PartnerCity is home to the Mukilteo/Clinton ferry terminal providing water transit to Whidbey Island. City provides information about ferry services to residents and visitors.
• Tapped Public HouseminorStrategic or Co-development PartnerLocal establishment partners with Mukilteo Family YMCA for Thanksgiving Meals program, combining resources to provide holiday meals to families in need.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• City of Kenmore, WA: Waterfront King County city of comparable size operating similar municipal functions including surface water management, recreation, and permitting. Comparable for shoreline-adjacent service delivery and ferry/waterfront-adjacent programming.
• City of Shoreline, WA: Comparable Puget Sound region municipality (north King County) operating similar services including stormwater management, recreation programs, and CivicPlus-based digital services. Relevant for regional benchmarking of small-city operations.

Direct peers

• City of Lynnwood, WA: Adjacent Snohomish County city with a similar municipal service structure and a comparable mix of residential and commercial tax base, though slightly larger in population. Closely comparable in service offerings and operational model.
• City of Mill Creek, WA: Small Snohomish County city of similar size and demographic profile offering the same core municipal services (permits, recreation, planning, public safety). Useful comparable for staffing levels, budget scale, and service delivery approach.
• City of Edmonds, WA: Neighboring Snohomish County waterfront city of comparable size and demographics, providing the same municipal service mix (permits, recreation, planning, public works, police). Most directly comparable peer for Mukilteo's service portfolio and operating scale.
• City of Mountlake Terrace, WA: Small Snohomish County municipality with similar population, operating budget scale, and full municipal service offering. Comparable in terms of recreation programming, building permits, public works, and small-city civic engagement model.
• Town of Woodway, WA: Very small adjacent Snohomish County municipality with comparable population scale and limited municipal staff. Useful small-scale comparable for benchmarking minimal-staff service delivery and shared-service models.

Broad incumbents

• City of Everett, WA: Larger Snohomish County seat offering a broader portfolio of municipal services and serving as the regional hub. Useful broad incumbent comparable for governance model and regional infrastructure partnerships, though at materially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CityofMukilteo
• Facebookfacebook.com/cityofmukilteo
• Instagraminstagram.com/cityofmukilteo
• LinkedInlinkedin.com/company/city-of-mukilteo-wa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Mukilteo