Agon Solutions
- Company typePrivate
- Founded2015
- HeadquartersWinter Haven, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Agon Solutions does
Agon Solutions is a Winter Haven, Florida-based private IT consulting firm specializing in contact center and customer experience (CX) technology implementation, founded in 2015 by Frank Walpole. The company delivers Genesys Cloud CX implementations and migrations from legacy platforms such as PureConnect, alongside custom .NET application development, cloud migration services, and AI-powered customer experience solutions including virtual agents, agent assist, intent mining, and agentic AI demos. It also offers the proprietary ICHOS platform (a subscription-licensed internal product with dedicated support) and a 24/7 Partner Services support line covering system tuning, troubleshooting, and optimization. The technical portfolio is supplemented by Genesys Cloud and Zoom Contact Center certified professionals, custom integration tooling (including a Genesys Cloud Voicemail Extraction service), and an active technical content footprint via an Expert Tips video series and blog.
Agon Solutions firmographics
Firmographics- Name
- Agon Solutions
- Legal name
- Agon Solutions
- Website
- https://agonsolutions.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Agon Solutions industry classification
Industry- Product category
- Contact Center Consulting & Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Other Computer Related Services (541519), Management Consulting Services (54161)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industries
- Application Maintenance & Support (AMS) (BPAEAFAC), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where Agon Solutions is headquartered
LocationHeadquarters
- HQ city
- Winter Haven
- HQ country
- United States
- HQ region
- North America
Markets served
Agon Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Professional Services & Consulting: Implementation, migration, and consulting services for contact center platforms. Includes discovery phases, system design, deployment, and ongoing optimization. Revenue generated through project-based engagements and professional services hours.
- Products & Licensing: Innovative solutions including ICHOS platform. Flexible licensing models with transparent pricing and compliance/security features. Dedicated 24/7 support included with a la carte support options available.
- Custom Application Development: Custom integrations and application development services building solutions with nearly any system. One-time development projects with ongoing maintenance support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Agon Solutions product offering
Product offeringCore offering
Agon Solutions delivers contact center and customer experience (CX) consulting, implementation, and managed support services for enterprise clients. Its core offerings center on AI-powered automation (virtual agents, agent assist), Genesys Cloud CX implementation and migration (including legacy PureConnect to Cloud), custom application development and integrations, and the ICHOS platform with flexible licensing. The firm also provides 24/7/365 partner support, system tuning, troubleshooting, and optimization services delivered by certified Genesys Cloud professionals.
Product overview
Agon Solutions is a contact center and CX consulting firm that delivers AI-powered solutions, implementation services, and custom integrations. Their portfolio centers on three core service areas: (1) AI | Automation — covering virtual agents, AI-powered contact center solutions, and AI automation; (2) Products | Licensing — including flexible licensing models, compliance/security, and 24/7 support; and (3) Application Development and Custom Integrations — building seamless integrations with nearly any system. Supporting services include seamless implementation and cloud migration (particularly Genesys PureConnect to Genesys Cloud migrations), and Partner Services with 24/7/365 support, tuning, troubleshooting, and optimization. Their work is anchored in Genesys Cloud expertise, with certified professionals (since 2018) and additional capabilities in Zoom Contact Center. They also offer ICHOS as an internal platform, and maintain a resource hub of expert tips covering Genesys Cloud technical topics.
Differentiator
Problem solved
Functional benefit
Products and services
- AI-Powered Solutions Service offering that helps enterprise clients deploy AI in their contact centers to maximize efficiency, improve agent experiences, and grow customer loyalty. Includes virtual agent deployment, AI automation, agent assist, and process optimization.
- Implementation & Cloud Migration End-to-end implementation and cloud migration services for contact center infrastructure modernization, including specialized migration from Genesys PureConnect to Genesys Cloud and CCaaS/IVR deployments.
- Application Development & Custom Integrations Custom application development and integration service that builds seamless integrations with nearly any system so contact center environments work together end-to-end. Includes one-time development projects with optional ongoing maintenance.
- Products & Licensing Innovative contact center products (including ICHOS) offered under flexible licensing models with transparent pricing, compliance and security assurance, and dedicated 24/7 support with à la carte support options.
- Partner Services Customizable 24/7/365 contact center support service covering system tuning, troubleshooting, assessment, and optimization delivered by certified Genesys Cloud and Zoom Contact Center experts.
- ICHOS Platform Agon Solutions' proprietary contact center platform accessed via the ICHOS login portal (ichos.agonsolutions.com/ichos). Detailed public specifications are limited; offered to clients under the Products & Licensing umbrella.
Quantifiable outcome
- 99.9% customer retention rate over 10+ years
- +1 more outcomes
Companies that use Agon Solutions
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
Agon Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature3 records
Agon Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- GenesyscorePrimary technology partner specializing in Genesys Cloud CX implementations. Agon Solutions team includes certified Genesys Cloud professionals with expertise since 2018. Company provides migration services from PureConnect to Genesys Cloud and custom integrations with Genesys platform. Extensive reference to partnership in testimonials and case studies.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Agon Solutions competitors and assessment
Company assessmentBroad incumbents
- ConvergeOne: ConvergeOne is a large Genesys Platinum partner offering enterprise contact center, collaboration, and cloud transformation services. It competes with Agon for Genesys-led CX engagements but at significantly greater scale and breadth across infrastructure and managed services.
- Slalom: Slalom is a global consulting firm with a CX and cloud practice that includes Genesys partnerships. It pursues the same enterprise CX transformation engagements as Agon, but with a much larger consulting bench and multi-vendor approach.
- Presidio: Presidio is a large IT solutions provider with a Genesys practice spanning cloud, networking, and CX transformation. It competes for the same Genesys-led enterprise deals as Agon but operates at significantly broader scale and geographic reach.
Direct peers
- Carousel Industries: Carousel Industries is a Genesys partner delivering contact center, collaboration, and managed services to enterprise clients. It overlaps Agon in Genesys Cloud CX implementations and CX consulting engagements.
- Damco Solutions: Damco Solutions is a Genesys implementation partner offering CX consulting, custom integrations, and cloud migration services. It is comparable to Agon as a boutique Genesys-focused services firm targeting enterprise contact center modernization.
- Unify Square (Unify): Unify Square is a Genesys-focused services and software firm delivering Genesys Cloud CX implementations, UC modernization, and employee experience solutions. It directly mirrors Agon's Genesys-centric delivery model and mid-market/enterprise customer profile.
- VoiceFoundry (TELUS International): VoiceFoundry, now part of TELUS International, is a Genesys-focused CX cloud consultancy delivering Genesys Cloud implementations and managed services. It is a directly comparable boutique-to-mid-market Genesys specialist.
- AVANT Communications: AVANT is a Genesys partner and IT consultancy focused on enterprise cloud, contact center, and CX transformation. It targets the same enterprise buyers and Genesys-led opportunities as Agon, but with a much larger channel/partner network.
- Pointel: Pointel is a Genesys Gold partner specializing in Genesys Cloud CX implementation, migration, and integration services for enterprises. It is the closest comparable to Agon in business model, vendor focus, and customer base (contact center and CX transformations).
Others
- Telarus: Telarus is a master agent and technology services distributor that drives Genesys opportunities to partner firms including boutique implementers. It is adjacent rather than directly competitive, but influences the channel through which Agon-style firms reach enterprise customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Agon Solutions social profiles
Digital presenceAgon Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Agon Solutions leadership team
Management profileNumber of profiles
Profiles10 records
Agon Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Agon Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Agon Solutions
What does Agon Solutions do?
Agon Solutions delivers contact center and customer experience (CX) consulting, implementation, and managed support services for enterprise clients. Its core offerings center on AI-powered automation (virtual agents, agent assist), Genesys Cloud CX implementation and migration (including legacy PureConnect to Cloud), custom application development and integrations, and the ICHOS platform with flexible licensing. The firm also provides 24/7/365 partner support, system tuning, troubleshooting, and optimization services delivered by certified Genesys Cloud professionals.
Is Agon Solutions a public or private company?
Agon Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Agon Solutions founded?
Agon Solutions was founded in 2015. It employs 11 to 50 people.
Where is Agon Solutions based?
Agon Solutions is headquartered in Winter Haven, United States, in the North America region.
How does Agon Solutions make money?
Three revenue lines are on record. Professional Services & Consulting is the primary driver. The others are products & Licensing and custom Application Development.
Who are Agon Solutions's main competitors?
Broad incumbents on record are ConvergeOne, Slalom and Presidio. Direct peers are Carousel Industries, Damco Solutions, Unify Square (Unify), VoiceFoundry (TELUS International), AVANT Communications and Pointel. Telarus is listed as an others.
Does Agon Solutions have an API?
No public API is recorded for Agon Solutions.
What industry is Agon Solutions in?
Agon Solutions's product category is Contact Center Consulting & Implementation Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAEAFAC, Application Maintenance & Support (AMS). Its NAICS code is 54151 and its SIC code is 7371.