Telemach BH

What Telemach BH does

Telemach BH d.o.o. is a privately held telecommunications operator headquartered in Sarajevo, Bosnia and Herzegovina, and a wholly-owned subsidiary of United Group BV, the Dutch-headquartered telecom and media conglomerate that controls operators across Southeast Europe. The company provides converged residential and business connectivity services built on a hybrid cable and fiber optic network branded as the GIGA mreža (up to 1 Gbps speeds), available across 18 cities including Sarajevo, Tuzla, Mostar, and Zenica, supplemented by the EON SAT satellite television service that extends coverage nationwide beyond the terrestrial footprint.

The consumer product portfolio is organized around the EON digital television platform, which delivers 199–250+ channels (depending on tier), 4K support, 7-day catch-up TV, and a Video Club VOD library of 4,000–25,000+ titles. Service tiers include EON Light/Full/Premium TV, EON SAT Light/Full/Premium satellite packages, and EON DUO internet-plus-TV bundles, with monthly residential pricing ranging from 23.45 KM (EON SAT Light post-promo) to 53.45 KM (EON Premium TV). Premium content add-ons include Arena Sport Premium (5 KM/month covering top-tier European football leagues plus NBA, NFL, F1, MotoGP, and UFC), HBO Max, CineStar Premiere, and Pink International channel packs. Multi-device viewing is supported through EON mobile apps (iOS, Android), EON Smart TV applications, and the EON Smart Box 4K Ultra HD set-top box with voice search. The Telemach Klub loyalty program extends into consumer electronics financing, offering smartphones, TVs, laptops, and appliances on 24-month installment plans to qualifying long-tenured subscribers.

On the business side, Telemach BH operates a dedicated portal (poslovni.telemach.ba) offering optical internet, VPN, leased lines, IP Centrex cloud PBX, SIP trunking, Microsoft 365, and Telemach Cloud hosting services to SMB and enterprise customers. Distribution is omnichannel: company-owned retail stores (poslovnice) across the GIGA cities, online ordering through telemach.ba, a customer contact center (1360), self-service via the Moj Telemach portal, and field sales for enterprise accounts. Revenue is generated primarily through recurring subscriptions across TV, internet, and telephony, supplemented by equipment rental (D3 mini, D3 cam, EON Smart Box at 3.50–5.00 KM/month), premium content upsells, business ICT contracts, and loyalty-program device installments, with promotional pricing (e.g., 1 KM for 8 months on EON SAT) used as a customer-acquisition lever tied to 24-month contracts.

Name

Telemach BH

Legal name

Telemach BH d.o.o.

Website

https://telemach.ba/

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Telemach BH is a Sarajevo-based, United Group-owned telecommunications operator in Bosnia and Herzegovina providing residential and business broadband, IPTV (EON), satellite TV (EON SAT), and fixed telephony across 18 fiber cities plus nationwide satellite coverage.

Ownership category

akta.pro rank

Headquarters

HQ city

Sarajevo

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Operations, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Subscription TV Services: Monthly subscription fees for EON TV packages (Light, Full, Premium) and EON SAT packages providing access to television channels, video-on-demand, and catch-up TV
2. Internet Services: Internet connectivity services through cable, fiber (GIGA network up to 1Gbps), offered as standalone or bundled with TV and telephony
3. Fixed Telephony: Domestic and international fixed-line telephone services with various rate plans and promotional free minutes packages
4. Equipment Rental and Sales: Rental of set-top boxes (D3 mini, D3 cam, EON Smart Box) and device sales through Telemach Club loyalty program with installment plans
5. Premium Channel Add-ons: Additional subscription fees for premium content packages including Arena Sport Premium, HBO Max, CineStar Premiere, PINK, and video club content
6. Business Cloud Services: Cloud hosting, web hosting, domain registration, and Microsoft 365 solutions for business customers

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Telemach BH is a Bosnia and Herzegovina telecommunications operator delivering bundled digital TV, high-speed internet, and fixed telephony services for residential and business customers. The company operates its own GIGA fiber/cable network across 18 cities with speeds up to 1Gbps and distributes EON TV (199-250+ channels, 4K, Video Club VOD, 7-day catch-up) over cable/IP and EON SAT satellite. Supporting offerings include set-top box rental (EON Smart Box, D3 Box), the Telemach Club loyalty program with device installments, and dedicated business services (VPN, IP Centrex, SIP trunk, leased lines, cloud hosting, Microsoft 365).

Product overview

Telemach BH is a telecommunications company in Bosnia and Herzegovina, part of United Group, offering bundled services for residential and business customers. The product portfolio centers on the EON brand platform comprising EON TV (cable/IP television with 199-250 channels, Video Club VOD with 4,000-25,000+ titles, 4K support, and 7-day replay), EON SAT TV (satellite television with 65+-130+ channels), and EON DUO (internet+TV bundles). Supporting infrastructure includes the GIGA mreža fiber network (up to 1 Gbps speeds) available in 18 cities, and fixed telephony with domestic/international calling. Business solutions encompass Telemach Cloud (web hosting, domains, cloud hosting), Microsoft 365, VPN, IP Centrex, SIP trunk, and leased lines. Additional offerings include the Telemach Club loyalty program (device installments), dedicated apps (Telemach app, Moj Telemach portal, EON apps), and premium add-ons (Arena Sport Premium sports, HBO MAX movies, Video Club VOD).

Differentiator

Problem solved

Functional benefit

Brands

• EON: IPTV and digital television service platform offering TV packages, video on demand, and smart TV applications
• GIGA mreža
• Telemach Klub
• EON SAT
• Telemach aplikacija

Products and services

• EON TV Digital television service delivered over Telemach's cable/IP network with tiered packages (Light, Full, Premium) offering 199-250 TV channels (including HD), Video Club VOD with 4,000-25,000+ titles, 7-day TV catch-up (replay), and 4K resolution support; accessible via set-top box, mobile apps, and Smart TV apps. Targeted at residential households seeking an integrated entertainment experience.
• EON SAT TV Satellite television service for households outside cable network coverage with three tiered packages (Light, Full, Premium) offering 65-130+ channels, EON app support on 3 devices, 7-day catch-up, and Video Club VOD; promoted at 1 KM/month for the first 8 months. Includes Arena Sport Premium in Full and Premium tiers.
• EON DUO paketi Combined internet and TV bundle packages offering discounted pricing for residential customers subscribing to both services together, including TV channels and high-speed internet access in a single subscription.
• GIGA mreža (GIGA fiber/cable internet) High-speed fiber optic and cable internet service offering speeds up to 1Gbps, available to residential and business customers in 18 cities across Bosnia and Herzegovina (Sarajevo, Zenica, Tuzla, Mostar, Brčko, etc.). Sold standalone or bundled with TV and telephony.
• Fiksna telefonija (Fixed Telephony) Fixed line telephone service for residential and business customers with domestic and international calling, free calls within the United Group network, international rate plans with free minute packages (e.g., 100 minutes to fixed networks in Croatia, Slovenia, Serbia, Montenegro, North Macedonia), and various promotional add-ons.
• Telemach Klub (Loyalty program with device installments) Customer loyalty program offering smartphones, televisions, laptops, and household appliances on 24-month installment plans to existing Telemach customers who have used services for one year or longer and pay bills regularly. Includes free device delivery. Drives retention and upsell of equipment alongside telecom subscriptions.
• EON Smart Box 4K Ultra HD set-top box (rental) that transforms any television into a smart TV with EON TV functionality. Includes voice search, gaming capabilities, and access to Video Club content. Available with a 80 KM one-time connection fee and 5 KM/month rental on select packages; offered free with 24-month contract on EON Full TV.
• Telemach Cloud (business cloud services) Cloud services for business customers including web hosting, domain registration, and cloud hosting solutions, accessed through the dedicated business portal at poslovni.telemach.ba.
• VPN (business) Virtual private network service for business customers enabling secure remote network access over Telemach's internet infrastructure.
• IP Centrex (cloud PBX) Cloud-based IP Centrex PBX telephone system for business customers with features such as call routing, IVR (interactive voice response), and voicemail, eliminating the need for on-premise telephone hardware.
• SIP trunk SIP trunking service enabling VoIP connectivity for business telephone systems, connecting on-premise PBX equipment to the public telephone network via Telemach's IP infrastructure.
• Zakup vodova (Leased Lines) Dedicated leased line service for businesses requiring guaranteed bandwidth, dedicated connectivity, and service-level guarantees for mission-critical operations.
• Microsoft 365 (business productivity) Microsoft 365 productivity suite offered as a business solution for enterprise and SME customers through the Telemach business portal, bundling productivity tools, cloud storage, and collaboration software with telecommunications services.

Quantifiable outcome

• TV packages include up to 7 days of catch-up TV allowing viewers to watch missed content
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core, major and minor.

• United Group BVcoreOthersTelemach BH d.o.o. is part of the United Group BV conglomerate headquartered in the Netherlands. United Group is a leading telecommunications and media company in Southeast Europe, providing strategic direction, content partnerships, and operational support to Telemach operations in Bosnia and Herzegovina.
• Arena SportcoreTechnology or IntegrationPremium sports content provider offering Arena Sport Premium channels covering Premier League, Ligue 1, La Liga, Bundesliga, Serie A, NBA, NFL, MotoGP, Formula 1, UFC, ATP and WTA tournaments. Available as add-on subscription (5 KM/month) and included in premium packages.
• HBO (Warner Bros. Discovery)coreTechnology or IntegrationPremium movie and series content provider available exclusively through EON Premium TV and EON SAT Premium packages. Includes HBO HD, HBO 2 HD, HBO 3 HD, Cinemax HD, Cinemax 2 HD, and HBO Max application access.
• CineStarcoreTechnology or IntegrationCroatian cinema chain providing premium movie channels (CineStar Premiere 1, CineStar Premiere 2, CineStar Comedy, CineStar Fantasy, CineStar Action) available in EON Full, Premium, and EON SAT packages.
• Pink InternationalmajorTechnology or IntegrationSerbian media company providing extensive channel lineup (40+ Pink channels covering movies, series, reality TV, music) available as promotional add-on in EON TV packages for up to 24 months.
• MicrosoftmajorStrategic or Co-development PartnerMicrosoft 365 business solutions offered through Telemach business portal, providing productivity tools, cloud storage, and collaboration software to business customers alongside telecommunications services.
• GooglemajorTechnology or IntegrationTechnology partnership for Android TV integration (EON app on Android Smart TVs), Google Analytics for website analytics, and Google advertising platforms for digital marketing campaigns.
• Meta (Facebook)minorGTM or Marketing PartnerFacebook Pixel implementation for website analytics and Facebook advertising campaigns enabling targeted marketing to potential customers based on website visitor behavior.
• LinkedInminorGTM or Marketing PartnerLinkedIn Insight Tag integration for business portal analytics, campaign performance tracking, and professional audience targeting for B2B marketing efforts.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Yettel Serbia: Mobile and fixed operator active across SEE (Serbia, Hungary, Bulgaria) following rebranding from Telenor. Competes in the broader regional telecom/wireless space relevant to Telemach BH's parent group footprint.

Direct peers

• Telemach Hrvatska: Croatian sister operator under United Group offering fixed internet, TV, and mobile services using a similar GIGA network/EON-style branding. Functionally equivalent consumer proposition across the same group.
• m:tel: Major Bosnian telecom operator providing mobile, fixed internet, IPTV, and bundled services across BiH. Competes directly with Telemach BH in residential triple-play and business connectivity segments.
• BH Telecom: State-owned incumbent telecom operator in Bosnia and Herzegovina offering residential and business internet, TV, fixed and mobile telephony. Direct head-to-head competitor to Telemach BH in the BiH triple-play market.
• SBB (Serbia Broadband): Serbian cable/telecom operator under United Group providing cable TV, broadband, and fixed telephony. Closest regional analog operating the same EON-style platform and content stack as Telemach BH.
• Telemach Slovenija: Sister company under United Group BV offering identical EON/GIGA triple-play bundles in Slovenia. Operates the same EON platform and content partnerships, making it the closest functional mirror of Telemach BH.
• Total TV: Direct-to-home satellite TV platform operating across SEE markets including BiH. Closest competitor specifically to Telemach's EON SAT satellite TV product line.

Broad incumbents

• HT (Hrvatski Telekom): Deutsche Telekom subsidiary and leading Croatian telecom operator with fixed/mobile, IPTV (MAXtv), and broadband. Established SEE incumbent that also operates in BiH via HT d.d. Mostar.
• A1 Hrvatska: A1 Telekom Austria Group's Croatian operation providing mobile, fixed broadband, IPTV, and bundled services. Regional telecom incumbent competing across SEE markets including adjacent geographies.

Others

• United Group: Parent conglomerate and primary strategic/operational counterparty for Telemach BH. Owns the EON platform, GIGA network template, and content rights leveraged by Telemach BH across all SEE operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TelemachBH
• Instagraminstagram.com/telemach_bih
• Xx.com/TelemachBH

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telemach BH