Zephyr Group
- Company typePrivate
- Founded2017
- HeadquartersSofia, Bulgaria
- Headcount11–50
- GTM typeB2B
- OfferingServices
Zephyr Group firmographics
Firmographics- Name
- Zephyr Group
- Legal name
- Zephyr Group EOOD
- Website
- https://zephyrgroup.eu
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Zephyr Group industry classification
Industry- Product category
- Business Process Outsourcing (BPO) Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industry
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)
Keywords
Where Zephyr Group is headquartered
LocationHeadquarters
- HQ city
- Sofia
- HQ country
- Bulgaria
- HQ region
- Europe
Offices2 records
Markets served
Zephyr Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Professional Services Revenue: Zephyr Group generates revenue through providing outsourced customer contact services, administrative work, and digital marketing services to SMEs and entrepreneurs. Services include telemarketing, email marketing, social media management, website development, digital design, data processing, translation, and company formation assistance.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Zephyr Group product offering
Product offeringCore offering
Zephyr Group is a Bulgaria-based business process outsourcing (BPO) firm that delivers outsourced customer contact, administrative, online marketing, and digital services to SMEs and independent entrepreneurs. The company bundles telemarketing and telesurveys, email marketing, social media management, website development, digital design and drawing, data processing, translation, and Bulgarian company formation into a single outsourced service portfolio, delivered from a Plovdiv operations base with a Brussels representation office.
Product overview
Zephyr Group is a business process outsourcing (BPO) company offering a unified portfolio of customer contact services (telemarketing, telesurveys, email marketing, social media management), digital services (website development, digital design and drawing), administration and data processing, and professional services (data search, translation, company formation in Bulgaria). The company operates from Bulgaria with a representation office in Belgium, serving SMEs and independent entrepreneurs with outsourced business support functions.
Differentiator
Problem solved
Functional benefit
Products and services
- Telemarketing and Telesurveys Outbound and inbound telemarketing, telesurveys, and customer engagement services delivered for SMEs and entrepreneurs. The service is executed using the CloudTalk call center platform.
- Email Marketing Email campaign creation and management services to nurture leads and convert prospects into customers, delivered for SMEs and entrepreneurs.
- Social Media Management Management of social media presence and engagement across various platforms for SMEs and entrepreneurs.
- Website Development Development of websites for clients as part of the company's digital services offering for SMEs.
- Digital Design and Drawing Digital design and technical drawing services for various business needs of SMEs and entrepreneurs.
- Administration and Data Processing Outsourced administrative work and data processing services for SMEs and entrepreneurs seeking to offload back-office tasks.
- Data Search Data search services delivered from the company's Bulgarian operations for SMEs and entrepreneurs.
- Translation Work Professional translation services leveraging the company's multilingual capabilities (Dutch, French, Bulgarian, English) for clients.
- Creation of Bulgarian Companies Assistance with establishing and registering Bulgarian companies for international businesses, leveraging Zephyr Group's Bulgarian legal entity presence.
Companies that use Zephyr Group
Customer profileSegments1 record
Ideal customer profiles1 record
Zephyr Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Zephyr Group partnerships and signals
Strategic signalRecent moves5 records
Expansion highlights4 records
Zephyr Group competitors and assessment
Company assessmentRegional players
- Simply Contact: Simply Contact is a European-headquartered multilingual contact center BPO operating delivery in Ukraine and Eastern Europe, serving European SME and mid-market clients across multiple languages — directly comparable as a regional European multilingual BPO competitor.
Direct peers
- FCR (First Call Resolution): FCR is a US-based omnichannel contact center BPO providing inbound/outbound customer support, live chat, and email support to SMEs and mid-market clients — directly comparable to Zephyr's telemarketing, telesurvey, and customer contact service suite.
- Unity Communications: Unity Communications is a BPO and staffing company with delivery operations in the Philippines and Eastern Europe providing customer service, back-office, and digital marketing support to SMEs and mid-market firms — closely comparable to Zephyr's customer contact and admin service model.
- SupportNinja: SupportNinja is a mid-size BPO operating delivery centers in the Philippines, Nicaragua, and Eastern Europe, offering customer support, back-office, content moderation, and AI-enabled outsourcing to SaaS and SME clients — directly comparable as a similarly sized customer-contact and admin outsourcing provider.
- Helpware: Helpware is a US-headquartered BPO with delivery centers in Eastern Europe (including Ukraine and Poland) providing customer support, back-office, content moderation, and digital marketing outsourcing to SMEs and mid-market clients — directly comparable to Zephyr's Bulgaria-based customer contact, admin, and digital marketing offerings.
Emerging players
- Arise Virtual Solutions: Arise operates a gig-based customer contact BPO model serving SMEs and enterprise clients through a distributed home-based agent network — comparable in customer contact service focus to Zephyr, though with a very different delivery model.
- Wing (Wing Assistant): Wing provides virtual assistant and customer support outsourcing services targeted at startups and SMEs with remote global delivery — overlapping with Zephyr's customer contact, admin, and back-office offerings for small business clients.
Broad incumbents
- Concentrix: Concentrix is a global CX/technology-enabled BPO serving large enterprise clients across customer care, sales, and digital channels — a broad incumbent whose omnichannel CX portfolio competes with Zephyr's customer contact services at the larger end of the market.
- Teleperformance: Teleperformance is one of the world's largest omnichannel customer contact BPOs with global delivery centers — overlapping broadly with Zephyr's telemarketing, email, and social media services but serving enterprise clients at a much larger scale.
- TTEC (TeleTech): TTEC is a large global CX technology and services company offering omnichannel customer care, sales, and digital customer experience — a broad incumbent whose customer contact services overlap with Zephyr's core telemarketing and customer engagement offerings.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
Zephyr Group social profiles
Digital presenceZephyr Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zephyr Group leadership team
Management profileNumber of profiles
Zephyr Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zephyr Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zephyr Group
What does Zephyr Group do?
Zephyr Group is a Bulgaria-based business process outsourcing (BPO) firm that delivers outsourced customer contact, administrative, online marketing, and digital services to SMEs and independent entrepreneurs. The company bundles telemarketing and telesurveys, email marketing, social media management, website development, digital design and drawing, data processing, translation, and Bulgarian company formation into a single outsourced service portfolio, delivered from a Plovdiv operations base with a Brussels representation office.
Is Zephyr Group a public or private company?
Zephyr Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Zephyr Group founded?
Zephyr Group was founded in 2017. It employs 11 to 50 people.
Where is Zephyr Group based?
Zephyr Group is headquartered in Sofia, Bulgaria, in the Europe region.
How does Zephyr Group make money?
One revenue line is on record: professional Services Revenue.
Who are Zephyr Group's main competitors?
Simply Contact is listed as a regional player. Direct peers are FCR (First Call Resolution), Unity Communications, SupportNinja and Helpware. Emerging players are Arise Virtual Solutions and Wing (Wing Assistant). Broad incumbents are Concentrix, Teleperformance and TTEC (TeleTech).
Does Zephyr Group have an API?
No public API is recorded for Zephyr Group.
What industry is Zephyr Group in?
Zephyr Group's product category is Business Process Outsourcing (BPO) Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 561422 and its SIC code is 7370.