What Télémaque does

Télémaque is a French outsourced call center and BPO provider founded in 1989, headquartered in Caudan (Brittany) with a secondary call center in Paris. The company operates 400 workstations across these two sites and handles approximately 14 million contacts annually, ranking among the top six call centers in France. Its clients are primarily large national enterprises in the insurance, banking, publishing, daily press, and services sectors, served through long-term partnerships with a stated client retention rate exceeding 70%. The company also trades under the DBA "TCM" and is led by Laurent Tremoureux as President.

The service offering is structured around four core modules: Standard Externalisé (outsourced telephone reception in dedicated, shared, or virtual-secretary configurations); Détection de Projet & Prise de Rendez-vous (tele-prospecting and appointment scheduling); Vente Directe (direct telephone sales across B2B, B2C, and regulated insurance products, for which Télémaque holds ORIAS registration); and Relation Clientèle (technical support, after-sales service, satisfaction surveys, and mystery shopping). Operations run on the Vocalcom call center platform, which provides network-level integration with client information systems for real-time lead reception, appointment booking, quote generation, and contract processing. Notable workflow features include automated calendar management tied to client sales team agendas and J-2 appointment confirmations. Data is hosted in France and the company is CNIL-compliant under French data-protection law.

Télémaque operates as a subsidiary within Groupe Pénélope, a diversified corporate group headquartered at 52 rue Taitbout, Paris, with which it shares data and back-office functions. Pricing is quote-based with multi-year enterprise contracts; no publicly disclosed pricing, revenue, or funding figures are available. Operations are confined to Metropolitan France (Île-de-France and Bretagne), with no stated international footprint.

Name

Télémaque

Legal name

Télémaque

Website

https://telemaque-penelope.fr

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Télémaque is a French outsourced call center company operating 400 workstations across Paris and Caudan, providing telephone sales, lead qualification, appointment setting, and customer relationship services to large national brands in insurance, banking, and publishing.

Ownership category

akta.pro rank

Product category

Call Center Outsourcing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Sales, Telesales & Lead Qualification Centers (BPAAAAAB), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Call center outsourcing
• Telemarketing services
• Appointment setting
• Direct sales outsourcing
• Customer relationship management

Headquarters

HQ city

Caudan

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Outsourced Call Center Services: Télémaque provides comprehensive outsourced call center solutions including externalized switchboard, direct sales, lead detection, appointment setting, and customer relations management. Revenue is generated through service contracts with enterprise clients across insurance, banking, publishing, and services sectors. The company operates on a BPO (Business Process Outsourcing) model with dedicated or shared team configurations.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Télémaque provides outsourced call center services including externalized switchboard (standard externalisé), direct sales operations (B2B, B2C, insurance), project detection and appointment setting, and customer relationship management. The company operates 400 workstations across two call centers in Paris and Caudan, handling 14 million contacts annually for enterprise clients.

Product overview

Télémaque operates as a call center outsourcing company with two main platforms in France (Paris and Caudan near Lorient). The company offers four interconnected service modules: (1) Standard Externalisé — outsourced telephone reception in dedicated, shared, or virtual secretary configurations; (2) Détection de Projet & Prise de Rendez-vous — tele-prospecting and appointment scheduling to complement sales teams; (3) Vente Directe — direct telephone sales across B2B, B2C, and insurance sectors; and (4) Relation Clientèle — customer relationship management covering technical support, after-sales service, and satisfaction surveys. All services are delivered through Vocalcom-powered call center platforms with 400 workstations handling approximately 14 million contacts annually, ranking among the top six call centers in France.

Differentiator

Problem solved

Functional benefit

Products and services

• Standard Externalisé (Externalized Switchboard) Outsourced telephone switchboard service managing incoming calls on behalf of enterprise clients in the publishing, banking, insurance, and services sectors. Used by clients that need professional call handling without operating their own switchboard.
• Détection de Projet et Prise de Rendez-vous (Project Detection and Appointment Setting) Outbound calling service that qualifies prospects and books appointments for B2B client sales teams. Designed for businesses seeking qualified lead generation and sales pipeline support.
• Vente Directe (Direct Sales) Outsourced direct sales operations executed by phone on behalf of B2B, B2C, and insurance clients. Used by clients who need additional sales capacity or specialized outbound sales campaigns.
• Relation Clientèle (Customer Relationship Management) Outsourced customer relationship management including inbound and outbound customer contact handling for enterprise clients. Supports clients across publishing, banking, insurance, and services sectors with their customer care operations.

Named customers1 record

Segments5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• Groupe Pénélope (Pénélope)parent groupOthersTélémaque is part of the Groupe Pénélope corporate family. The group includes multiple companies that may share data for specific business activities or markets. Hosting and DPO services are handled through the parent group's Paris office at 52 rue Taitbout, 75009 Paris.

Scale indicators5 records

Recent moves5 records

Expansion highlights2 records

Direct peers

• Outsourcia: French customer relationship outsourcing firm offering inbound/outbound call center, telemarketing and helpdesk services. Direct peer competing for similar enterprise clients in France.
• Teleperformance: Largest French-headquartered BPO/call center operator with global delivery. Directly competes with Télémaque in French market outsourced customer service, telemarketing and lead qualification, but at vastly greater scale.
• Armatis: French BPO specializing in customer relationship management, telemarketing, lead generation and technical helpdesk. Very close competitor to Télémaque in the domestic French market with similar service portfolio.
• Comdata Group: European BPO providing customer care, sales and lead generation with strong French presence. Comparable offering and target market to Télémaque.
• Konecta: Spain-based BPO with French operations offering customer service, telemarketing and back-office outsourcing. Directly comparable service mix with multilingual/nearshore delivery model.
• Majorel: European-headquartered customer experience BPO providing outsourced contact center, sales and digital customer service. Directly comparable to Télémaque in offering outsourced telephony and customer relationship management.
• Webhelp (now Concentrix + Webhelp): Major French-origin BPO offering customer experience, sales and telemarketing services across Europe. Closely comparable service mix to Télémaque (inbound/outbound contact center, B2B/B2C sales, customer support).

Broad incumbents

• TTEC: Global CX/BPO player providing customer care, sales and digital engagement services. Overlaps with Télémaque across inbound customer service and outbound telemarketing but operates at much larger scale.
• Concentrix: Global customer experience and BPO leader following Webhelp merger. Overlaps with Télémaque across all core service lines (inbound support, outbound sales, telemarketing) at much larger scale and geographic reach.
• Arvato (Bertelsmann): Large German BPO subsidiary of Bertelsmann offering customer service, telemarketing and CRM outsourcing. Competes with Télémaque for European enterprise clients across similar service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telemaque19
• Facebookfacebook.com/profile.php

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Télémaque