What Runnymede Borough Council does

Runnymede Borough Council is a statutory local government authority serving residents and businesses of the Runnymede borough in Surrey, England. Established as a borough council and headquartered at the Civic Offices in Addlestone, the council delivers the full range of district-level local government services including council tax administration, business rates collection, planning and building control, environmental health, housing, waste and recycling, licensing, electoral administration, and benefits processing. It serves three primary segments: residents (council tax, voting, planning, benefits, housing), businesses (rates, licensing, planning), and elected members (committee access, democratic processes).

The council operates a digital services platform built on the Jadu CMS, featuring the OneAccount citizen portal for single sign-on access to services, online payment processing (with Apple Pay and Google Pay support), Runnymede Maps for geographic information, a Planning Consultation Portal, and a bin collection day checker. Supporting technology includes OneTrust for cookie compliance, Google Analytics and Microsoft Clarity for web analytics, and IKEN for case management. The council integrates with DVLA for parking enforcement, Jontek for telecare monitoring (HomeSafe Plus), and uses Eploy for recruitment and Zellis ResourceLink for HR/payroll.

The council's revenue model is a hybrid of statutory and discretionary income streams. Recurring statutory revenue comes from council tax, business rates, and housing rent. Central government grants (Revenue Support Grant and additional Local Government Financial Settlement allocations) supplement this base. Transaction-based revenue includes planning and licensing fees, parking charges, and service fees for garden waste, trade waste, and venue hire. Commercial property investment has historically been a notable income source, contributing to the 2023 Best Value Notice from central government. The council's go-to-market posture is direct-to-citizen through its website, OneAccount portal, and physical Civic Offices, complemented by community engagement channels including social media, e-newsletters, and community initiatives such as Runnymede Cooks! Runnymede Grows! and Community Asset Transfer.

Name

Runnymede Borough Council

Legal name

Runnymede Borough Council

Website

https://runnymede.gov.uk

Company type

Public

Founded year

1978

Operating status

Operating

Headcount range

251–500 employees

Short description

Runnymede Borough Council is a UK local government authority serving residents and businesses in the Runnymede borough of Surrey, England. It delivers statutory services including council tax, planning, housing, waste collection, licensing, and benefits through digital portals and physical offices, and is preparing for the 2027 Surrey local government reorganisation.

Ownership category

akta.pro rank

Product category

Local Government / Public Administration

NAICS

Executive, Legislative, and Other General Government Support (9211), Executive Offices (921110), Other General Government Support (92119)

SIC

Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Public Health & Human Services Administration (BPAIACAK), City/Municipal Public Health Departments (HLAJAAAC), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Planning and building control
• Waste collection services
• Housing and licensing

Headquarters

HQ city

Addlestone

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Council Tax: Statutory levy collected from residents and businesses based on property valuations to fund local services.
2. Business Rates: Levy on commercial properties collected to support council services.
3. Government Grants: Central government funding including Revenue Support Grant and additional LGFS measures. Received additional £100,000 in 2024/25 Final Local Government Financial Settlement.
4. Commercial Property Investment: The council has made bold investments in commercial property to manage challenges of falling government funding. The 2019 Peer Challenge noted the council's impressive success in generating commercial income.
5. Planning and Licensing Fees: Fees collected for planning applications, building control, business licences, taxi licences, entertainment licences, and food business registrations.
6. Parking Charges: Revenue from civil parking enforcement including Penalty Charge Notices and parking permits.
7. Housing Rent: Rental income from council housing properties and leaseholder charges.
8. Service Fees: Charges for garden waste collection, trade waste collection, community hall hire, and sports facility bookings.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Runnymede Borough Council is a UK statutory local government authority delivering a full range of municipal services to borough residents and businesses, including council tax and business rates collection, planning and building control, environmental health, housing, waste and recycling collection, licensing, elections administration, and community wellbeing programmes. Services are delivered through the OneAccount digital citizen portal, the council website (powered by Jadu CMS), the Civic Offices in Addlestone, and community facilities including halls and sports venues, with online payments accepted via Apple Pay and Google Pay.

Product overview

Runnymede Borough Council operates a digital services platform offering citizen-facing online services across multiple categories. The core offering includes the OneAccount citizen portal providing single sign-on access to council services, complemented by specialized transactional services for planning applications, payments, waste collection, and venue bookings. Runnymede Maps provides geographic information services. The council's digital infrastructure is powered by Jadu CMS. Services are accessible via web portal with mobile payment support through Apple Pay and Google Pay.

Differentiator

Problem solved

Functional benefit

Products and services

• OneAccount Citizen portal allowing residents to sign in or register to access, manage, and track council services online, including linking to Council Tax and Benefits accounts.
• Runnymede Maps Online mapping service allowing residents to explore the borough, view CCTV camera locations, and access geographic information.
• Online Payment Service Online payment system accepting Council tax, Business rates, Housing benefit overpayments, Housing rent/recharges/leaseholder charges, and Sundry debtor invoices. Accepts Apple Pay and Google Pay.
• Planning Permission View Online portal for viewing planning applications and supporting documentation.
• Planning Policy Consultation Portal Signed-in portal for residents to receive news and share views on planning policy consultations.
• Bin Collection Day Checker Service allowing residents to find their bin collection day by postcode and download bin collection calendars.
• Book It (Venue Hire) Venue booking service for community halls, day centres, and sports facilities available for hire.
• Report It Online form for reporting street scene issues including fly-tipping, abandoned vehicles, and street cleaning problems.
• E-Newsletter Subscription Monthly newsletter service delivering latest news, events, and council updates to subscriber email addresses.
• Surrey Local Government Reorganisation Hub Information portal about the upcoming replacement of county and district councils with two new unitary councils from April 2027.
• Council Tax Administration Statutory levy collected from residents and businesses based on property valuations to fund local services.
• Business Rates Administration Levy on commercial properties collected to support council services.
• Licensing Services Fees collected for business licences, taxi licences, entertainment licences, alcohol licences, and food business registrations.
• Housing Services Rental income from council housing properties and leaseholder charges, plus housing administration.
• Recycling and Waste Collection Charges for garden waste collection and trade waste collection services.
• Parking Enforcement and Permits Revenue from civil parking enforcement including Penalty Charge Notices and parking permits.
• Social Prescribing Service Service delivered in partnership with NHS GP practices enabling referrals to community services and support for residents' health and wellbeing.
• Homesafe Plus Service delivered jointly by five Surrey councils providing assistance following hospital discharge and supporting independent living at home.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Surrey County CouncilcoreStrategic or Co-development PartnerSurrey County Council is the upper-tier authority responsible for highways, education, social services, and emergency planning. Runnymede Borough Council works with Surrey on flooding response, highway insurance claims, community resilience, and the Surrey Local Government Reorganisation Hub for the 2027 transition to unitary councils.
• NHS GP Practices (North West Surrey)coreStrategic or Co-development PartnerThe council's Social Prescribing service is delivered in partnership with NHS GP practices, enabling referrals to community services and support for residents' health and wellbeing.
• North West Surrey AlliancecoreStrategic or Co-development PartnerHealth and care partnership including Surrey County Council, NWS Borough Councils, Surrey Heartlands, Ashford and St Peters Hospital, and local GPs. The Homesafe Plus service is delivered in partnership with this alliance to support residents following hospital discharge.
• Surrey Heartlands Health and Care PartnershipcoreStrategic or Co-development PartnerIntegrated care system partnership supporting health and social care integration. Council participates in this partnership to drive forward contribution towards health and social care integration within its locality.
• Spelthorne Borough CouncilminorStrategic or Co-development PartnerJoint data controllers for CCTV cameras within Spelthorne Borough. Runnymede Borough Council manages Spelthorne's CCTV cameras as part of an ongoing contract due to their statutory duty to prevent crime and disorder.
• Elmbridge Borough Council, Spelthorne Borough Council, Surrey Heath Borough Council, Woking Borough CouncilcoreStrategic or Co-development PartnerFive Surrey councils (including Runnymede) jointly deliver the Homesafe Plus service providing assistance following hospital discharge and supporting independent living at home. Each council is responsible for their residents' data while working together for service efficiency.
• Ministry of Housing, Communities and Local Government (MHCLG)coreOthersCentral government department responsible for local government policy. MHCLG issued and subsequently did not reissue the Non-statutory Best Value Notice in December 2024. Ongoing dialogue continues regarding capital borrowing and debt profile.
• Department for Levelling Up, Housing and Communities (DLUHC)coreOthersGovernment department providing grants for flood resilience including Storm Henk Grant Application support. Also responsible for the Homes for Ukraine sponsorship scheme.
• CIPFA (Chartered Institute of Public Finance and Accountancy)minorOthersProfessional body for public finance. Conducted capital assurance review of Runnymede Borough Council in July 2023 containing six recommendations that led to the Best Value Notice.
• Local Government Association (LGA)coreOthersOrganisational body that arranges the Corporate Peer Challenge programme for councils. Runnymede underwent Peer Challenges in 2019 and 2024 facilitated by the LGA.
• JaducoreTechnology or IntegrationTechnology provider powering the Runnymede Borough Council website CMS and online forms including the OneAccount portal and planning consultation portal.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Guildford Borough Council: Larger Surrey borough council providing the same statutory services but with a bigger population base; relevant comparator for service delivery models and digital service provision in the same Surrey operating context.
• Surrey Heath Borough Council: Fifth partner in the Homesafe Plus cross-borough service. Comparable Surrey borough council providing the same statutory local government functions and sharing the same unitary reorganisation timeline.
• Woking Borough Council: Surrey borough council of similar scale that participates in the Homesafe Plus partnership. Delivers identical statutory borough council services (council tax, planning, waste, environmental health, licensing) and will transition alongside Runnymede into the new unitary structure.
• Elmbridge Borough Council: Neighbouring Surrey borough council and partner in the five-council Homesafe Plus joint service. Provides the same statutory local authority services to residents in the Surrey area and is subject to the same April 2027 unitary reorganisation.
• Reigate and Banstead Borough Council: Surrey district/borough council of similar population and budget scale delivering the same core statutory services. Strong direct comparator on service portfolio, council tax base, and reorganisation impact.
• Tandridge District Council: Surrey district council providing statutory local authority services to a similar-sized resident base. Faces the same unitary reorganisation and serves as a useful comparator for council tax base, service costs, and digital maturity.
• Mole Valley District Council: Surrey district council delivering an identical statutory service mix to Runnymede. Comparable in scale and demographic profile, and subject to the same 2027 reorganisation process.
• Epsom and Ewell Borough Council: Compact Surrey borough council directly comparable to Runnymede on population size, service portfolio, and unit-tier authority status. Will undergo the same unitary reorganisation transition in April 2027.
• Spelthorne Borough Council: Adjacent Surrey borough council of comparable size that already partners with Runnymede on CCTV services and the Homesafe Plus joint discharge service. Operates the same statutory borough council functions (council tax, planning, waste, housing) for a similar resident base in Surrey.

Broad incumbents

• Surrey County Council: Upper-tier authority responsible for highways, education, social services, and emergency planning across Surrey. Direct strategic partner with Runnymede on flooding response, highways insurance, and the 2027 Local Government Reorganisation Hub.

Market position

Strengths1 record

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC1wt1RM-wGRMeCTTKpxVUjg
• Facebooken-gb.facebook.com/runnymedebc
• LinkedInuk.linkedin.com/company/runnymedebc
• Instagraminstagram.com/runnymede_boroughcouncil
• Xx.com/runnymedebc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Runnymede Borough Council