What Doctor Eleks does

Doctor Eleks (Товариство з обмеженою відповідальністю «Доктор Елекс», Ukrainian LLC, identification code 38582529) is a Lviv-based medical information systems provider founded in 2005 and operating as a strategic subsidiary of ELEKS Software. The company develops and distributes a configurable, cloud-based Medical Information System (МІС Doctor Eleks) that covers the full patient journey — registration, physician and nursing workflows, laboratories, inpatient care, pharmacy, and NHSU reporting — and integrates directly with Ukraine's national Electronic Healthcare System (eHealth/ЕСОЗ) as well as the state digital services platform Diia. The product is offered in variants targeting large private medical institutions, municipal/communal facilities, small medical offices (Медичний кабінет, up to 10 workstations), and pharmacy institutions, supplemented by a suite of modules including a patient portal (My Doctor Eleks), a doctor portal, telemedicine (Online Consultations), a mobile registrar app, an emergency care tablet module, digital information screens, an insurance company module, and integrations with five payment systems (Monobank, Portmone, EasyPay, Platon, Finline) plus SMS/Viber notifications and chatbot support.

The platform is sold through direct sales (enterprise and inside sales for SMB), supported by a contact center and a dedicated technical support team, with marketing via the company website, industry conferences (including Public Health 2025), webinars, the Medical Marketing Community, and partnerships such as the Diia.Business Bucha Forum and the 2025 memorandum with Vinnytsia City Council. Revenue is generated primarily through recurring subscription licensing of the MIS with monthly or annual billing, bundled with implementation services, technical support, and training; pricing is quote-based and not publicly disclosed. As of the latest available figures, the system is used by 1,700+ medical and pharmacy facilities, 71,000+ doctors and medical personnel, and 8.2M+ patients, with 74M+ medical records and 4.8M+ prescriptions processed on the platform across 20 years of continuous operation in Ukrainian healthcare.

Name

Doctor Eleks

Legal name

Товариство з обмеженою відповідальністю «Доктор Елекс»

Website

https://doctor.eleks.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Doctor Eleks is a Lviv-based Ukrainian provider of a configurable Medical Information System (MIS/МІС) used by 1,700+ clinics and pharmacies to automate patient workflows, NHSU reporting, and eHealth/ЕСОЗ integration. It operates as a subsidiary of ELEKS Software and serves large private networks, municipal facilities, SMB clinics, and pharmacies across Ukraine via subscription licensing.

Ownership category

akta.pro rank

Product category

Healthcare Management Software (Medical Information Systems)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Health Information Management (EHR) & Medical Office Administration (EDAOAJAF)

akta.pro secondary industry

Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Medical information systems
• Healthcare management software
• Electronic health records
• EHealth integration
• Clinic automation software

Headquarters

HQ city

Lviv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Medical Information System Licensing: Doctor Eleks generates revenue through licensing its Medical Information System (МІС) to healthcare facilities. The system is offered in various configurations for different facility sizes - from small medical offices to large hospital networks. Revenue is typically subscription-based with monthly or annual billing cycles. Implementation services, technical support, and training are included as part of the service offering.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Doctor Eleks develops and licenses a cloud-based Medical Information System (МІС) that automates the full patient journey in Ukrainian healthcare facilities — from registration and physician workflows to laboratory integration, inpatient care, pharmacy management, and financial/statistical reporting. The core MIS is offered in variants for large private medical networks, municipal/communal institutions, small medical offices (up to 10 workstations), and pharmacy institutions, all integrated with Ukraine's national Electronic Healthcare System (eHealth/ЕСОЗ) for declarations, referrals, prescriptions, certificates, sick leaves, and NSZU reporting.

Product overview

Doctor Eleks is a modular Medical Information System (МІС) ecosystem built around a core configurable MIS platform (МІС Doctor Eleks) that manages the full patient journey — reception/registration, physician workflows, nursing, laboratories, inpatient/stationary care, and pharmacy — supplemented by web and mobile patient-facing modules (Patient Portal / My Doctor Eleks, Doctor Portal), a telemedicine module (Online Consultations), digital signage (Digital Information Screen), a mobile registrar app, emergency care tablet module, insurance workflow module, integrated payment processing (Monobank, Portmone, EasyPay, Platon, Finline), automated patient reminders via SMS/Viber, a government Diia integration for rapid patient ID verification, an eHealth/NSZU portal for Ukraine's electronic healthcare system, and an NSZU analytics advisory team. The system is offered in variants targeting large private institutions, municipal/state medical facilities, small medical offices (up to 10 workstations), and pharmacy institutions, with over 1,700 healthcare facilities, 8.2M+ patients, and 71,000+ medical staff registered on the platform.

Differentiator

Problem solved

Functional benefit

Brands

• МІС Doctor Eleks: Medical Information System - the core software platform for medical institutions
• Doctor Eleks Медичний кабінет
• My Doctor Eleks
• Doctor Eleks Physician

Products and services

• МІС Doctor Eleks (Medical Information System) Configurable Medical Information System (МІС) covering the full patient journey — reception, physician workflows, nursing, laboratories, inpatient care, pharmacy, and reporting — designed for medical institutions of all sizes in Ukraine. It is integrated with the country's Electronic Healthcare System (eHealth/ЕСОЗ) and serves as the core platform that all Doctor Eleks modules extend.
• Doctor Eleks Медичний кабінет (Medical Cabinet for small clinics) Streamlined МІС variant targeting small clinics and individual practitioners (up to 10 workstations), offering patient scheduling, electronic medical records, document creation, lab integration, automated reminders via SMS/Viber, online payments, and financial reporting without requiring specialized data storage infrastructure. Designed for SMB customers that cannot deploy enterprise-scale IT.
• Doctor Eleks eHealth Portal Web-based portal solution enabling medical institutions to interact with Ukraine's Electronic Healthcare System (eHealth/ЕСОЗ) for patient registration, declaration signing, electronic referrals, e-prescriptions, electronic sick leaves, and NSZU reporting. Operates as a standalone portal interface for healthcare providers.
• My Doctor Eleks (Patient Portal) Patient-facing web and mobile portal enabling appointment scheduling, access to medical records and documents, adding external files, managing family members' records, online consultation booking, online payments, viewing clinic news, and receiving notifications. Includes authorization via Face ID/Touch ID.
• Doctor Portal (Особистий кабінет лікаря) Mobile-accessible doctor portal allowing physicians to view work summaries, schedule appointments, access patient history, manage their personal schedule, update patient registration data, modify visit statuses and services, and store document photos. Sold as a distinct offering targeting physician users of the MIS.
• Online Consultations (Telemedicine Module) Telemedicine module integrated with the contact center and physician workflow, enabling secure video and audio consultations between doctors and patients from any device with internet access, with automatic consultant conclusions sent to patient email. Sold as an add-on module to the core МІС.
• Digital Information Screen (Цифровий інформаційний екран) Digital signage solution for medical institutions displaying physician schedules and electronic queue information on lobby/floor screens, patient ward screens, and outpatient consultation room screens. Sold as a separate add-on for facility wayfinding and queue management.
• Insurance Company Module (Рішення для страхових компаній) Module for insurance company workflows enabling patient lookup and creation, appointment planning, service guarantee and rejection, account/policy management, document and visit review, report viewing and export, and insurance company guarantee and rejection processing. Sold as a dedicated module for health insurance company customers.
• Payment Systems Integration (Платіжні системи) Integrated payment processing package via Monobank, Portmone, EasyPay, Platon, and Finline, generating payment links directly from the МІС, with automatic service status updates to 'PAID' upon patient payment. Supports installment payments. Sold as a bundled payment enablement offering.

Quantifiable outcome

• Automates up to 90% of clinic processes from registration to inpatient care
• +3 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered flagship, core and minor.

• Vinnytsia City Council (Вінницька міська рада)flagshipStrategic or Co-development Partner · 28 January 2025Memorandum of cooperation signed for implementation of digital healthcare solutions in Vinnytsia community. Doctor Eleks will support digital transformation of municipal medical facilities.
• Diia (Дія)coreTechnology or Integration · 1 January 2025Integration between Doctor Eleks MIS and Ukraine's Diia government services application. Enables automatic patient data import via barcode or 13-digit code (passport, foreign passport, or tax ID). Streamlines patient registration by automatically creating or updating electronic medical records.
• Diia.Business (Дія.Бізнес)coreGTM or Marketing Partner · 8 June 2024Partnership for Bucha Forum 2024, organized for the medical community. Doctor Eleks presented solutions for medical offices and demonstrated the Medical Cabinet product for small clinics.
• Ronald McDonald House Foundation Ukraine (Фундація Дім Рональда МакДональда в Україні)minorStrategic or Co-development Partner · 1 January 2024Charitable partnership supporting the annual Pajama Day initiative to raise funds for the first Ronald McDonald House in Ukraine - a 50-room facility for families of children undergoing long-term treatment at Okhmatdet children's hospital.
• MonobankcoreTechnology or IntegrationPayment system integration enabling online payment processing for medical services. Patients can pay via Monobank with automatic status updates in the MIS.
• PortmonecoreTechnology or IntegrationPayment system integration for online payment processing. Supports automatic service status updates upon payment completion.
• EasyPaycoreTechnology or IntegrationPayment system integration for online payment processing with automatic status synchronization.
• PlatoncoreTechnology or IntegrationPayment system integration for processing patient payments with automatic service status updates.
• FinlinecoreTechnology or IntegrationPayment system integration for online payment processing and financial transactions.
• Medical Marketing Community (Спільнота медичного маркетингу)minorGTM or Marketing PartnerActive participation in Medical Marketing Community conferences and events. Presented My Doctor Eleks app and engaged with clinic clients and representatives.
• Ukrainian Catholic University Business School (Бізнес-школа УКУ)minorStrategic or Co-development PartnerTeam members participated in management intensive training organized by the business school, covering topics on leadership, delegation, trust, emotional balance, and team sustainability.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Doc.ua: Doc.ua is a Ukrainian doctor appointment and clinic search platform with growing electronic medical record and telehealth offerings. It overlaps with Doctor Eleks in patient-facing functionality but is less established as a full MIS for clinics.
• Tabletki.ua: Tabletki.ua is a leading Ukrainian pharmacy and medication information platform with e-prescription integrations. It overlaps with Doctor Eleks in pharmacy segment functionality and electronic prescription workflows through eHealth.

Direct peers

• Helsi: Helsi is one of the largest Ukrainian medical information systems and doctor appointment platforms, directly competing with Doctor Eleks across clinics, patients, and eHealth integration. Both serve as gateway systems into Ukraine's Electronic Healthcare System.
• Health 24 (UAMedIT): Health 24 is a Ukrainian medical information system offering electronic health records, eHealth integration, and clinic management functionality for private and state medical institutions, positioning it as a direct competitor in the same Ukrainian market.
• Medics (Ukraine): Medics is a Ukrainian medical information system vendor offering clinic management, electronic medical records, and eHealth integration. It competes head-to-head with Doctor Eleks for private clinics, dental offices, and small medical practices across Ukraine.
• Clinic365: Clinic365 provides cloud-based medical information systems targeting Ukrainian private clinics and healthcare networks with electronic medical records, scheduling, and eHealth integration. It overlaps with Doctor Eleks in the SMB and mid-market private clinic segment.

Broad incumbents

• Oracle Health (Cerner): Oracle Health (formerly Cerner) is a global EHR and health IT incumbent serving hospitals and health systems worldwide. It represents the broad incumbent category of enterprise EHR platforms that compete with comprehensive MIS offerings like Doctor Eleks at the larger end of the market.
• Epic Systems: Epic is the largest US-based EHR vendor serving large hospital systems and academic medical centers globally. While not present in Ukraine today, it represents the type of large-scale incumbent Doctor Eleks could face if it expanded internationally or attracted large Ukrainian hospital networks.

Regional players

• Doctor Sam: Doctor Sam is an online doctor appointment and telehealth platform in Ukraine. It competes with Doctor Eleks' patient-facing portal and Online Consultations module in the digital front-door layer of healthcare.
• 1C:Medicine: 1C:Medicine is a CIS/regional medical information system built on the 1C platform, serving clinics across Russia and former Soviet states. It is comparable in scope and target customer (private clinics, small hospitals) but operates in a different geography.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/DoctorEleks
• Facebookfacebook.com/DoctorEleks
• LinkedInlinkedin.com/company/doctor-eleks

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctor Eleks