Emergency Assistance Japan

What Emergency Assistance Japan does

Emergency Assistance Japan Co., Ltd. (EAJ, TSE Standard Market ticker 6063), founded in 2003 and headquartered in Tokyo, provides emergency medical, security, and lifestyle assistance services to Japanese corporations with overseas employees, Japanese universities with study-abroad programs, travel insurance companies, and international patients seeking treatment in Japan. The company also serves foreign visitors requiring medical care in Japan through a multilingual partner-hospital network. EAJ's service portfolio includes overseas medical assistance (hospital referrals, payment guarantees, evacuation/repatriation), corporate security assistance, OSSMA student safety management, an Assistance Cloud Service (ACS) platform, lifestyle concierge services for premium credit card holders, and emergency response/dispatch services. The company also operates the Medical Access Japan (MAJ) brand for inbound medical tourism.

EAJ's delivery model rests on proprietary technology and a globally distributed operations footprint. Core platforms include the Assistance Cloud Service (ACS), which consolidates customer data and modular service functions and has been adopted by Japan's Ministry of Health, Labour and Welfare for inbound traveler health follow-up, and NEXUS, a safety confirmation and GPS tracking system for overseas students. Operations are supported by approximately 150 multilingual coordinators across 12 direct-controlled offices in 6 countries (Japan, USA, UK, Singapore, Thailand, and four China offices), with 24/365 multilingual response capability. EAJ has built a network of more than 18,000 medical institutions globally, a partner network of 40+ operators with 114 dedicated aircraft for medical evacuation, and approximately 80 Japanese physician advisors plus 62 nurse/paramedic escorts.

EAJ generates revenue through a multi-stream model: recurring annual retainer contracts with Japanese corporations (minimum 10 employees) and universities for comprehensive medical and security assistance; embedded assistance fees distributed through insurance partnerships with Sompo Japan and JI Insurance; transaction-fee and retainer arrangements for inbound emergency medical assistance and overseas dialysis coordination (e.g., ¥55,000 handling fee per dialysis facility); and per-case professional service fees for medical tourism coordination. Go-to-market is sales-led for enterprise clients, channel-partner-led for insurance and credit card distribution, and event/digital-driven for medical tourism. The company holds the first-ever Medical Stay Visa Guarantor Agency registration in Japan (2011) and the first AMTAC certification (2015), creating regulatory barriers that underpin its inbound medical tourism franchise.

Name

Emergency Assistance Japan

Legal name

日本エマージェンシーアシスタンス株式会社 (Emergency Assistance Japan Co., Ltd.)

Website

https://emergency.co.jp

Company type

Public

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Emergency Assistance Japan (EAJ) provides emergency medical, security, and lifestyle assistance to Japanese corporations, universities, insurers, and foreign visitors, operating 24/7 multilingual call centers across 6 countries and coordinating care through 18,000+ medical institutions worldwide.

Ownership category

akta.pro rank

Product category

Medical Assistance Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Other Support Activities for Air Transportation (488190), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Accident & Health Insurance (6321), Transportation Services (4700)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

akta.pro secondary industries

Emergency Assistance & Medical Evacuation Services (EDAIAMAB), Crisis Response Management & Incident Support (EDAIAMAD), International Crisis Management & Evacuation Services (BPAIAIAK), Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

Keywords

• Medical assistance services
• Emergency medical evacuation
• Security assistance program
• Medical tourism coordination
• Overseas travel insurance assistance

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Overseas Medical Assistance Services (Comprehensive Contracts): Annual or multi-year service fees charged to corporations (10+ employees) for comprehensive medical assistance including hospital referrals, interpretation, payment guarantees, emergency evacuation, and repatriation. Services are provided regardless of insurance coverage gaps (pre-existing conditions included). Revenue is recurring from corporate retainer contracts.
2. Medical Tourism Coordination Services: Fees charged for coordinating medical treatment in Japan for foreign patients: medical institution referral, medical stay visa sponsorship, interpreter dispatch, payment settlement, and travel/hotel arrangements. Revenue per case basis from foreign patients and international partners.
3. Travel Insurance Embedded Assistance Services: EAJ provides embedded medical assistance services as a bundled benefit of overseas travel insurance policies issued by partner insurers (Sompo Japan, JI Insurance). Revenue is generated through per-case fees or retainer arrangements with insurance company partners.
4. Insurance Telephone Medical Interpretation Services: Phone-based medical interpretation services for doctors insured under Sompo Japan's professional liability insurance. Hospitals and clinics access EAJ's multilingual interpretation services. Up to 50 calls/year for hospitals, 10 for clinics (free tier); paid continuation service available.
5. Inbound Emergency Medical Assistance: Services for foreign visitors in Japan needing emergency medical care. Includes hospital referral, multilingual interpretation coordination, payment guarantee at approximately 1,400 partner institutions, and cashless medical services. Revenue from insurance companies (for insured patients) or direct patient payment.
6. Overseas Dialysis Assistance: Handling fee of 55,000 JPY per facility for dialysis reservation coordination for travelers needing dialysis abroad. Covers reservation, translation of medical documents, 24-hour emergency hotline, and Japanese-English telephone interpretation. Optional travel services at 5,500 JPY per trip.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Emergency Assistance Japan (EAJ) provides comprehensive 24/7 multilingual assistance services centered on overseas medical assistance, including doctor/hospital referrals, treatment monitoring, payment guarantees, emergency evacuation with medical escorts, and repatriation. It also offers security assistance, student safety management (OSSMA), inbound emergency medical services for foreign visitors to Japan, medical tourism coordination (Medical Access Japan), lifestyle concierge services, and event medical rescue services through a global network spanning 18,000+ medical institutions and 6 countries.

Product overview

Emergency Assistance Japan (EAJ) offers a comprehensive portfolio of assistance services organized as a platform-plus-modules architecture. The core offerings include Medical Assistance Services, Security Assistance Program, and Assistance Cloud Service (ACS) as platform solutions, supplemented by specialized modules including OSSMA for student safety, inbound medical and tourism services for foreign visitors to Japan, lifestyle concierge services, emergency response services, and overseas dialysis assist. Services are delivered through a global network of 12 direct offices across 6 countries with coordination centers in Japan, USA, UK, Singapore, Thailand, and China. EAJ provides 24/7 Japanese-language support and integrates with insurance companies, medical institutions, and security networks worldwide.

Differentiator

Problem solved

Functional benefit

Brands

• OSSMA (Overseas Student Safety Management Assistance): Comprehensive crisis management service for international students, schools, and guardians.
• ACS (Assistance Cloud Service)

Products and services

• Medical Assistance Services Coordination service for overseas medical assistance for corporations and groups, including doctor/hospital referrals, treatment monitoring, theft/loss support, emergency patient transport, and hospital arrangements for evacuated patients. Targeted at Japanese corporations with overseas employees.
• Security Assistance Program Global corporate security solutions for corporations and groups, including hotline services, security alerts and warnings, emergency evacuation assistance, and local security professional arrangement for overseas operations.
• Assistance Cloud Service (ACS) Cloud-based platform with functional modules for business optimization supporting health management, vaccine/testing packages, and safety confirmation services for residents, tourists, and members. Combines cloud infrastructure with digital modules, specialized operations, and call center services.
• OSSMA - Overseas Student Safety Management Assistance Comprehensive crisis management service for international students, schools, and guardians, including 24/7 helpline, location-based safety confirmation system (NEXUS), emergency medical assistance, and travel document reissuance support. Targeted at universities with study abroad programs.
• Inbound Emergency Medical Assistance Service Multi-language medical assistance for foreign nationals in Japan including interpretation services, hospital referral coordination, payment guarantee at approximately 1,400 partner medical institutions, and cashless medical services.
• Medical Tourism Service / Medical Access Japan Medical healthcare tourism coordination for foreign patients seeking treatment in Japan, including medical stay visa sponsorship, medical institution referrals, interpreter dispatch, payment settlement, and complete travel-to-return assistance. Certified as AMTAC and guarantor agency for medical stay visas, with 2,600+ partner medical institutions in Japan.
• Lifestyle Assistance Services Concierge services for credit card members including hotel/restaurant reservations, overseas entertainment and sporting event tickets, brand shopping, flower arrangements, and Japan-exclusive product search and purchase assistance.
• Emergency Response Services Services including dispatch of paramedics and nurses, emergency planning, rescue team deployment, evacuations, repatriations, and safety education for overseas plants and event medical aid.
• EAJ Overseas Dialysis Assist Dialysis arrangement service for travelers requiring dialysis treatment abroad, covering facilities in Hawaii, Guam, London, and Paris. Includes reservation, translation of medical documents, 24-hour emergency hotline, and Japanese-English telephone interpretation. Pricing: 55,000 JPY handling fee per facility; optional travel services at 5,500 JPY per trip.

Quantifiable outcome

• 113,000 annual assistance cases handled
• +4 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Sompo Japan (損害保険ジャパン株式会社)coreChannel Partner/ Reseller/ DistributorEAJ serves as handling agent for Sompo Japan's 'New Overseas Travel Insurance off!' product, providing embedded medical assistance services to policyholders. Additionally, EAJ provides telephone medical interpretation services for doctors insured under Sompo Japan's professional liability insurance, covering up to 50 calls/year for hospitals and 10 for clinics.
• JI Fire & Marine Insurance (ジェイアイ損害火災保険)coreChannel Partner/ Reseller/ DistributorEAJ serves as handling agent for JI Insurance's 'tabiho' travel insurance product, enabling policyholders to access EAJ's worldwide medical assistance services including hospital referrals, payment guarantees, and emergency evacuation.
• Medical Excellence Japan (MEJ)coreStrategic or Co-development PartnerEAJ is featured on MEJ's website as an AMTAC-certified medical travel assistance company. MEJ is the government-affiliated organization promoting Japan's medical services internationally and managing the AMTAC certification system.
• TeamNET (NPO法人)minorStrategic or Co-development PartnerEAJ partners with TeamNET, a network of approximately 90+ physicians from university hospitals and specialized institutions, to provide second opinion consultations and specialist physician matching for medical tourism patients.
• National Center for Child Health and Development (NCCHD) / 国立成育医療研究中心coreStrategic or Co-development PartnerEAJ coordinates pediatric medical tourism cases to NCCHD, including liver transplants, cleft lip/palate, congenital heart conditions, and ophthalmology treatments. EAJ's medical coordinators support international pediatric patients throughout their treatment journey.
• Tokyo Medical and Dental University Hospital (東京医科歯科大学病院)coreStrategic or Co-development PartnerEAJ coordinates advanced dental checkups at Tokyo Medical and Dental University's Advanced Dental Care Center, which ranks 3rd globally (tied) in QS World University Rankings for dentistry. Services include comprehensive dental examinations, oral cancer screening, and specialized treatments for medical tourists.
• Japanese Association for Acute Medicine (日本救急医療学会)coreStrategic or Co-development PartnerEAJ collaborates with the Japanese Association for Acute Medicine to maintain highly experienced medical evacuation teams, including Japanese physicians and nurses who accompany patients during air ambulance transport from overseas back to Japan.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Global Rescue: Travel risk and crisis response company offering medical evacuation, security extraction, and travel assistance memberships. Competes for the same enterprise and high-net-worth individual customers.
• International SOS: The world's largest medical and travel security assistance company, serving multinational corporations with workforce protection services globally. Directly competes with EAJ in the Japanese corporate medical assistance segment.
• MedAire: Provides medical assistance and aviation health services, particularly for airlines and business aviation. Overlaps with EAJ's air ambulance coordination and in-flight medical support capabilities.

Broad incumbents

• AXA Assistance: Global medical and travel assistance provider embedded within AXA's insurance products. Competes in enterprise medical assistance and inbound foreign patient services.
• Allianz Partners (formerly Allianz Global Assistance): The assistance and insurance arm of Allianz, providing travel insurance, medical assistance, and concierge services globally. Bundles similar assistance services into travel insurance products.
• Tokio Marine Holdings: Major Japanese insurance conglomerate offering travel insurance with embedded assistance services. Both a competitor and potential white-label partner for EAJ's services.
• Falck A/S: Global leader in ambulance services, emergency response, and healthcare workforce solutions. Comparable in emergency medical operations and patient transport services.

Regional players

• St. Luke's International Hospital (Center for International Services): Major Japanese hospital with dedicated international patient services and English-language support. Competes for inbound medical tourism in Tokyo with comparable multilingual coordination.
• Tokyo Medical & Surgical Clinic (TMSC): Japan-based private clinic serving foreign residents and visitors with multilingual medical services. Comparable in serving the inbound foreign patient segment in Japan.

Others

• Medical Excellence Japan (MEJ): Government-affiliated organization promoting Japan's medical services internationally and managing the AMTAC certification system. Ecosystem partner and quasi-regulator rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/EAJ_Med_tourism
• YouTubeyoutube.com/@EAJ_medicaltourism/featured
• Facebookfacebook.com/emergency.jp
• Instagraminstagram.com/eaj_medical_tourism

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Assistance Japan