Name

Resolution Pathways

Legal name

Resolution Pathways

Website

https://resolutionpathways.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Conflict Management Coaching and Mediation Services

NAICS

Professional and Management Development Training (611430), Human Resources Consulting Services (541612)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Conflict Management, Negotiation & Difficult Conversations (EDABAAAJ)

akta.pro secondary industries

Conflict Resolution & Negotiation (EDABAMAE), Collaboration, Teamwork & Conflict Resolution (EDAAAKAF), Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

Keywords

• Conflict management coaching
• Mediation services
• Workplace conflict resolution
• Organizational fairness consulting
• Resiliency assessment training

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. One-on-One Coaching Services: Individual coaching sessions delivered virtually via Zoom or phone. Offered through Thought Partner Coaching and specialized CINERGY conflict coaching packages. Subscription options available on monthly, quarterly, semi-annual, or annual basis, as well as occasional use bundles of 1, 2, or 3 sessions.
2. Group Workshop Training: CINERGY Conflict Management Coaching workshops conducted in small-group format (4-6 participants). 2027 workshops scheduled for March, May, and November with registration deadlines. One-time fee per participant for workshop attendance.
3. Organizational Conflict Assessment Services: Comprehensive workplace conflict assessment and fairness restoration services delivered as part of Workplace Fairness International team. Includes education, assessment, recommendations, implementation assistance, and monitoring services.
4. Resiliency Development Programs: Individual feedback sessions, team-based facilitated workshops, and development plan support for resiliency building at individual, leader, and team levels.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Resolution Pathways delivers conflict management coaching, mediation, and workplace conflict resolution services for individual leaders, teams, and organizations. Core offerings include one-on-one conflict coaching, conflict competency development using behavioral assessment, understanding-based mediation grounded in the Harvard Negotiation Institute approach, and skills training programs such as the CINERGY Workshop and Difficult Conversations Training. The company also provides resiliency assessment programs and Workplace Fairness Assessment and Fairness Restoration services through its Workplace Fairness International partnership.

Product overview

Resolution Pathways is a professional services firm offering a portfolio of conflict resolution and coaching services. The core offerings include: (1) One-on-one Conflict Management Coaching and Conflict Competency Development for personalized skill building; (2) Understanding-Based Mediation and Facilitated Conversations using the Harvard Negotiation Institute approach; (3) Skills Training including the CINERGY Workshop, Conflict Management Skills Training, and Difficult Conversations Training. Additional services include Thought Partner Coaching, Resiliency at Work assessments, and Workplace Fairness Assessment and Fairness Restoration. Supporting resources include Conflict Intelligence Snapshot, Workplace and Personal Conflict Risk Assessment Quizzes, and a Cost of Conflict Calculator. The CINERGY Workshop is a flagship small-group program teaching the proprietary CINERGY 7-step conflict management coaching model. All services are delivered by human coaches and facilitators in virtual or in-person formats.

Differentiator

Problem solved

Functional benefit

Products and services

• One-on-one Conflict Management Coaching Personalized coaching support to help individuals build insight, skills, and confidence in navigating conflict situations, delivered virtually to individual leaders and professionals.
• Conflict Competency Development Program helping individuals become more effective at navigating tension and differences through behavioral assessment and skill building, including evaluation of constructive behaviors, destructive behaviors, and hot button triggers.
• Understanding-Based Mediation and Facilitated Conversations Dispute resolution service using the Harvard Negotiation Institute's understanding-based approach to help parties reach mutual agreements, make decisions together based on each side's views, and repair relationships through collaborative solutions.
• Thought Partner Coaching One-to-one coaching support delivered via Zoom or phone to help clients think clearly, explore options, and move forward with confidence in personal or professional decisions, available on subscription (monthly, quarterly, semi-annual, or annual) or occasional-use session bundles (1, 2, or 3 sessions).
• Resiliency at Work Comprehensive resiliency assessment and development program using statistically-tested tools to evaluate resiliency at individual, leader, and team levels across 7 key areas, combining individual feedback sessions, team-based facilitated workshops, and development plan support.
• Workplace Fairness Assessment and Fairness Restoration Comprehensive conflict assessment and fairness restoration services for organizations, including education, recommendations, implementation support, and monitoring for sustainable workplace fairness, delivered through the Workplace Fairness International team.
• Difficult Conversations Training Skills training program teaching the DNA of conflict, a 3-part conversation structure, looping techniques, and strategies for managing difficult conversations constructively, delivered via engaging workshops.
• Conflict Management Skills Training Comprehensive skills training covering conflict styles, calibrated questioning, empathetic listening techniques, and conversation sequencing approaches for conflict resolution, delivered through engaging workshops.
• CINERGY Workshop Small-group (4-6 participants) workshop teaching the proprietary CINERGY 7-step conflict management coaching model, designed for coaches, mediators, and HR professionals seeking to add conflict management coaching to their practice, with scheduled 2027 workshop dates in March, May, and November.
• Skills Training Engaging workshops on managing difficult conversations and conflict relationships, including the CINERGY Workshop as a flagship small-group program for building conflict competence.

Quantifiable outcome

• US study by CPP Inc. (2008): Employees spend approximately 3 hours per week dealing with conflict, equating to approximately $359 billion in paid hours
• +4 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Workplace Fairness InternationalcoreStrategic or Co-development PartnerResolution Pathways operates as part of the Workplace Fairness International team to deliver workplace conflict assessment and fairness restoration services. Services include educating leaders and employees on workplace fairness, conducting comprehensive conflict assessments, providing treatment recommendations, assisting with implementation, and monitoring to ensure ongoing workplace fairness. Contact email: [email protected]
• CINERGYcoreTechnology or IntegrationCINERGY is the world's leading authority on conflict management coaching, offering a unique and field-tested 7-step coaching model. Resolution Pathways offers CINERGY workshops (taught by Sharad Kerur as a certified CINERGY trainer and mentor) and specialized CINERGY conflict coaching services. The company hosts CINERGY blogs on their website.
• Harvard Law School (Harvard Negotiation Institute)minorStrategic or Co-development PartnerResolution Pathways uses the 'understanding-based' mediation approach taught and promoted by Harvard Law School (Harvard Negotiation Institute). This methodology forms the foundation of their mediation and facilitated conversation services.
• International Coaching Federation (ICF)minorStrategic or Co-development PartnerICF provides a vast amount of current and leading-edge research about coaching and the coaching industry. Resolution Pathways links to the ICF Research Portal on their resources page. CEO Sharad Kerur is an ACC certified coach through ICF.
• Harvard Law School and York UniversityminorOthersCEO Sharad Kerur has completed training in mediation and difficult conversations at both Harvard Law School and York University. This represents training/institutional partnerships rather than commercial relationships.

Scale indicators2 records

Recent moves6 records

Direct peers

• Pollack Peacebuilding Systems: Small consultancy offering organizational conflict resolution, mediation, and training services. Closely comparable in size, founder-led professional services model, and service mix to Resolution Pathways.
• CINERGY (Cinnie Noble): Cinnie Noble's practice is the originator of the CINERGY® conflict management coaching methodology that Resolution Pathways licenses and teaches. Most directly comparable in service offering and methodology, though Noble is the brand owner and Resolution Pathways is a certified training/coaching partner.
• Workplace Fairness International: Resolution Pathways operates as part of the Workplace Fairness International team delivering workplace conflict assessments and fairness restoration. Closely overlapping offering (organizational conflict assessment, education, monitoring) with a shared partnership and joint go-to-market motion.

Broad incumbents

• VitalSmarts (Crucial Conversations): Larger, established corporate training company offering Crucial Conversations and Crucial Influence programs that directly overlap with Resolution Pathways' Difficult Conversations training and conflict skills workshops. Competes for similar corporate training budgets but at significantly greater scale.
• Lee Hecht Harrison (LHH): Global talent and leadership development firm offering executive coaching, team effectiveness, and organizational development consulting. Competes for the same enterprise HR budgets Resolution Pathways targets with organizational conflict and resiliency programs.
• Center for Creative Leadership: Global leadership development provider offering executive education, coaching, and feedback-intensive programs. Overlaps with Resolution Pathways' leadership coaching and conflict competency development but serves enterprise clients at much larger scale.
• Dale Carnegie Training: Established global corporate training provider with courses on interpersonal skills, leadership, and communication. Overlaps with Resolution Pathways' skills training and difficult conversations offerings but at materially larger scale and brand recognition.

Others

• ADR Institute of Canada: National membership body for alternative dispute resolution professionals in Canada. Not a direct competitor, but operates in the same professional ecosystem — providing mediation credentials, training, and a directory of practitioners that competes for mindshare.
• CPP, Inc. (Conflict Dynamics Profile publisher): Publishes the Conflict Dynamics Profile assessment that Resolution Pathways deploys. Functions as both an assessment vendor/enabler and an indirect competitor in the broader conflict assessment market served by HR/L&D buyers.
• Mediate.com: Long-standing online mediation resource and training provider. Functions as both an ecosystem enabler (where Resolution Pathways gains visibility) and an indirect competitor for online mediation training and credentialing.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/resol_pathwways
• Facebookfacebook.com/resolutionpathways
• LinkedInlinkedin.com/company/resolution-pathways

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolution Pathways