What ADT Security Services does

ADT Security Services S.A. is the Chilean subsidiary of ADT, the global electronic security brand founded in 1874 as American District Telegraph and currently owned by Johnson Controls (NYSE: JCI) following the 2016 Tyco/Johnson Controls merger. The company provides 24/7 professionally monitored alarm systems, video surveillance, GPS vehicle tracking, and bundled cyber and insurance services to residential and commercial customers across Chile, supported by a national authorized agent network, a direct call center, and digital channels.

The core technical platform is ADT Smart Security, a cloud-based integrated system combining intrusion detection sensors, AI-powered cameras (SmartCam with person/animal/object detection, PIR Cam with night vision and GPRS transmission), a touchscreen Smart Panel with built-in siren, jammer detection, and multi-path communication redundancy, and the ADT Smart Security mobile app for remote control. ADT Comercial extends the platform to multi-location businesses with an enterprise console, heat maps, people counting, and queue monitoring. ADT GPS, powered by ITURAN's technology, adds vehicle tracking and recovery services. Cybersecurity protection (Ciberasistencia) is bundled into all plans via Grupo Fractalia, and home insurance is offered through a MAPFRE partnership.

The business model is predominantly subscription-based, with recurring monthly monitoring fees for residential and commercial customers, supplemented by hardware sales (panels, sensors, cameras), professional installation and relocation services, and partnership/referral revenue from insurance, GPS, and cyber service partners. The primary customer segments are residential (Hogar) and small-to-medium business (Negocio), with a secondary use case in vehicle tracking and insurance. Pricing is quote-based and not publicly disclosed, and customers are supported through a hybrid sales motion of direct inside sales, digital self-service, and the authorized agent network. Chile serves as one of several Latin American markets within ADT's global footprint spanning 50 countries.

Name

ADT Security Services

Legal name

ADT Security Services S.A.

Website

https://adt.cl

Company type

Private

Founded year

1874

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

ADT Security Services is the Chilean subsidiary of the global ADT security brand, owned by Johnson Controls. It provides 24/7 professionally monitored alarm systems, AI-powered video surveillance, GPS vehicle tracking, and bundled cyber and insurance services to residential and commercial customers across Chile.

Ownership category

akta.pro rank

Product category

Security Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Professional Monitoring (Burglar/Intrusion) (HSAHAAAA)

akta.pro secondary industries

Video Doorbell & Intercom Monitoring Services (HSAHAAAH), Self-Monitored Intrusion Alarm Services (HSAHAAAB)

Keywords

• Alarm monitoring services
• Home security systems
• Commercial security solutions
• Video surveillance monitoring
• GPS vehicle tracking

Headquarters

HQ city

Providencia

HQ country

Argentina

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Professional Monitoring Subscription: Monthly/annual subscription fee for 24/7 professional monitoring services, including intrusion detection, video monitoring, fire and medical emergency response, and direct liaison with Carabineros (police). Base recurring revenue stream.
2. Equipment/Hardware Sales: Sale of security hardware including smart panels, sensors, cameras (SmartCam), motion detectors, magnetic contacts, and sirens as part of system installation kits.
3. GPS Tracking Service: GPS vehicle tracking service offered in partnership with ITURAN, providing real-time location monitoring, geofencing, and vehicle recovery coordination with authorities. Includes professional monitoring response.
4. Insurance Products Partnership (MAPFRE): Home insurance products (Hogar Plus 100) sold in partnership with MAPFRE, providing coverage for fire, theft, and property damage. ADT earns referral/revenue share through the alliance.
5. Professional Installation and Technical Services: Charges for professional system installation, equipment relocation services for customers moving homes, and technical support visits.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

ADT Security Services provides professionally monitored alarm, video surveillance, and GPS tracking solutions for homes and businesses in Chile, supported by a 24/7 monitoring center that dispatches Carabineros, fire, and medical services. Its core offering centers on the ADT Smart Security cloud platform, which integrates intrusion detection panels, AI-enabled cameras, mobile app control, and bundled cybersecurity assistance into recurring monthly monitoring subscriptions.

Product overview

ADT Security Services offers an integrated smart security ecosystem comprising three main product lines: ADT Control (alarm systems for homes and businesses), ADT Live (live camera monitoring with AI-powered video analytics), and ADT Comercial (enterprise multi-location management). The core ADT Smart Security cloud platform connects all devices and enables remote control via the mobile app. Additional offerings include ADT GPS vehicle tracking (powered by ITURAN), SmartCam and PIR Cam hardware devices, a 24/7 professional monitoring center, and Ciberasistencia cybersecurity protection included in all packages. The system features Smart Arming automation, geo-location services, multi-path communication redundancy, and video intelligence with cloud storage.

Differentiator

Problem solved

Functional benefit

Brands

• ADT Smart Security: Cloud-based integrated security technology platform that keeps customers connected with their home or business, providing control, comfort, and peace of mind.
• ADT Control
• ADT Live
• ADT Comercial
• ADT GPS

Products and services

• ADT Control Home and business alarm system providing 24/7 professional monitoring with direct dispatch to Carabineros (police), fire, and medical services. Includes mobile app control, user code management, smart arming, geo-services, multi-path communication redundancy, and bundled Ciberasistencia cybersecurity protection.
• ADT Live Live security camera monitoring service for homes and businesses featuring SmartCam with AI-based person/pet/object detection, continuous or scheduled cloud recording, two-way audio, sound and light deterrence alerts, and 24/7 professional video monitoring with emergency dispatch.
• ADT Comercial Business and enterprise security solution for multi-location management. Includes an admin console for centralized control, employee access codes, opening/closing reports, business activity reports (heat maps, people counting, occupancy concentration, queue monitoring), and commercial video intelligence.
• ADT GPS GPS vehicle tracking and recovery service delivered through ITURAN's platform. Provides 24/7 monitoring, real-time location, geofencing (geocercas), movement alerts, remote engine immobilization, and direct coordination with Carabineros for vehicle recovery.
• Smart Panel (Panel Inteligente) Touchscreen control panel acting as the brain of the security system. Communicates with connected devices, includes integrated backup battery for power outages, built-in siren, jammer/inhibitor detection, WiFi reporting to the monitoring center, and live camera visualization.
• SmartCam Intelligent indoor security camera with AI-powered detection distinguishing between persons, animals, and vehicles. Features two-way audio, night vision, sound and light deterrence alerts, customizable motion zones, and secure cloud storage.
• PIR Cam (Motion Sensor with Camera) PIR motion sensor with integrated camera that captures and transmits images via GPRS to the monitoring center for visual verification by experts. Provides 10-meter night vision, autonomous operation independent of internet connectivity, and up to 3 years of battery life.
• 24/7 Monitoring Center (Central de Monitoreo) Professional monitoring center that responds to intrusion, robbery, fire, and medical emergencies by verifying alerts and coordinating dispatch with Carabineros, the fire department, or medical services. Operates continuously and is the central nervous system of every ADT subscription.
• Ciberasistencia Cybersecurity and digital life protection service for customers and their families, covering online presence and devices. Provided in partnership with Grupo Fractalia and included free in all ADT packages.
• Ciberasistencia Negocios Digital assistance and IT support service for businesses, providing cybersecurity protection for business operations, devices, and digital assets.
• ADT Smart Security Mobile App Mobile application for iOS and Android that lets customers remotely arm and disarm alarms, view live cameras, manage user codes, create automation rules and schedules, receive push notifications, and use geo-services for location-based automation.
• Hogar Plus 100 Home Insurance (MAPFRE partnership) Bundled home insurance product distributed by ADT in alliance with MAPFRE, combining ADT electronic monitoring and alarm systems with insurance coverage for fire, robbery, and property damage. Includes up to UF 100 in content coverage, UF 2 per day for emergency accommodation (up to 3 nights), and cleanup/recovery services.

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Grupo FractaliacoreStrategic or Co-development PartnerGrupo Fractalia is a Spanish-origin company with over 15 years of experience and operations in 12 countries. In Chile, Grupo Fractalia provides Ciber Asistencia (cyber assistance) services exclusively for ADT customers, offering digital protection for homes and businesses.
• Consorcio SeguroscoreGTM or Marketing PartnerConsorcio Seguros is Chile's largest insurer, formed entirely with Chilean capital and over 90 years of market presence. It operates a network of 24+ offices across Chile. The partnership provides insurance products to ADT customers and extends ADT's reach through Consortium's distribution network.
• American Assist ChileminorStrategic or Co-development PartnerMember of American Assist International, present in 20 Latin American countries with worldwide travel assistance coverage. Over 6 million people benefit globally. In Chile, it offers 10 years of experience with 180+ assistance coverages, ISO 9001 certified, 24/7/365.
• IGS (Integral Group Solution)minorStrategic or Co-development PartnerIGS focuses on assistance services, interpreting current and future customer needs through comprehensive assistance programs. Present in Latin America with ISO 9001:2008 and IQNet certifications. Provides diverse assistance programs for both corporate and end customers.
• ITURANcoreTechnology or IntegrationITURAN is a world leader in GPS monitoring and vehicle recovery. Provides proprietary GPS/GPRS devices and platform with its own control center that directly coordinates with Carabineros and police for vehicle recovery. No third-party technology is used — ITURAN develops both hardware and software in-house. ADT extends this service to its customer base, combining ITURAN's tracking technology with ADT's monitoring infrastructure.
• MAPFREcoreGTM or Marketing PartnerADT and MAPFRE have formed an alliance to offer the 'Hogar Plus 100' home insurance product. This bundled solution combines ADT's electronic monitoring and alarm systems with MAPFRE's insurance coverage for fire, robbery, and property damage. Coverage includes up to UF 100 for content theft/damage, UF 2 per day for emergency accommodation (up to 3 nights), and cleanup/recovery services.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Ring (Amazon): Ring, owned by Amazon, offers DIY video doorbells, security cameras, and an optional low-cost professional monitoring tier. It is comparable to ADT in video monitoring (ADT Live) and serves as the primary DIY/doorbell disruptor in the same residential security category.
• SimpliSafe: SimpliSafe is a DIY home security pioneer offering self-installed intrusion and camera systems with optional professional monitoring. It is comparable to ADT in monitored-alarm functionality but differentiated by transparent online pricing and no-contract model.

Direct peers

• Prosegur: Prosegur is one of the largest private security companies in Latin America and Spain, offering monitored alarms (Prosegur Alarmas), video surveillance, and guarding services. It is the closest head-to-head competitor to ADT in Chile and across the region.
• Vivint: Vivint is a US smart-home security provider combining professionally monitored alarms, smart cameras, and home automation. It is comparable to ADT on subscription model, cloud platform architecture, and integration of video analytics with intrusion detection.
• Brinks Home: Brinks Home is a US-focused professionally monitored home security provider offering intrusion, video, and smart home services. It shares ADT's subscription-monitoring business model, 24/7 central station operations, and multi-channel smart panel architecture.
• Verisure (Securitas Direct): Verisure is Europe's largest professionally monitored alarm provider with expanding Latin American presence (notably Spain, Chile, and Brazil). Its subscription-based monitored-alarm model, in-house central monitoring stations, and direct police dispatch closely mirror ADT's value proposition.

Broad incumbents

• ADT Inc. ADT Inc. is the US publicly traded ADT entity (NYSE: ADT), formerly the same company before Johnson Controls acquired Tyco. It operates the sister US monitored-alarm business with the same brand and heritage, sharing customer-facing brand and technology lineage.
• Securitas: Securitas is a global security services conglomerate offering guarding, electronic security, and monitoring. While broader in scope than ADT, its electronic security division competes with ADT in commercial and residential monitored-alarm segments globally.
• Stanley Security: Stanley Security (a Securitas subsidiary) provides commercial security integration including intrusion, video, and access control. It is comparable to ADT Comercial for multi-location enterprise customers, though it focuses on commercial rather than residential.

Others

• ITURAN: ITURAN is ADT's GPS technology partner and a leading vehicle-tracking and stolen-vehicle-recovery provider in Latin America. As the supplier behind ADT GPS, it is an ecosystem enabler rather than a direct competitor, but operates in an adjacent telematics category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ADT Security Services