ReachOut Technology

What ReachOut Technology does

ReachOut Technology is a Managed Security Services Provider (MSSP) operating under the brand ReachOut IT. Founded by Rick Jordan and operating for over twelve years, the company delivers cybersecurity-first IT services structured as 'Licensed Protection' rather than traditional reactive support, with three Illinois offices in Mokena (headquarters), Chicago, and Naperville, and a stated nationwide service footprint. The company claims to be the first and only publicly held Managed Services Provider in the United States and is part of the Frequency Holdings group.

The service portfolio consists of five core modules: Managed IT Services (infrastructure monitoring, help desk, endpoint management, patching), Cybersecurity Services (24/7 threat hunting, AI-powered endpoint protection, dark web monitoring, employee security training, managed firewall, incident response), Unified Communications (cloud-based phone, messaging, presence), Cloud Solutions (Microsoft 365 deployment, hybrid infrastructure, backup and disaster recovery), and IT Consulting (co-managed services, fractional CIO/CTO). These are supplemented by sub-products including vCIO/vCISO advisory and the proprietary-sounding 'Client Rhythm Process' methodology for pattern detection and root cause resolution. Underlying infrastructure relies on integrations with Microsoft, Cisco, Fortinet, Acronis, HP, Lenovo, Dell, and UNIFY.

The business model is subscription-based managed services with flat-rate monthly billing, 90-day structured onboarding, and a 30-day risk-free guarantee. Go-to-market is sales-led with both inside sales for inbound mid-market inquiries and field sales for regulated enterprise targets in legal, healthcare, financial services, defense contracting, manufacturing, hospitality, distribution and logistics, franchise, architecture, and professional services. A distinctive growth channel is an active MSP Acquisition Program targeting peer MSPs with up to $5 million in annual revenue, where acquired owners receive stock in the public company. Marketing relies on the CEO's national media presence on ABC, NBC, CBS, FOX, Bloomberg, Cheddar, and NewsMax, supplemented by content marketing, a podcast, and vertical-specific landing pages.

Name

ReachOut Technology

Legal name

ReachOut Technology

Website

https://reachoutit.com

Company type

Public

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

ReachOut Technology is a publicly held Managed Security Services Provider delivering cybersecurity-first licensed IT protection, including managed infrastructure, cloud, communications, and consulting services, to mid-market regulated businesses across the United States.

Ownership category

akta.pro rank

Product category

Managed IT and Cybersecurity Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Cyber Recovery & Ransomware-Resilient Backup Services (BPAEALAG)

Keywords

• Managed IT services
• Cybersecurity services
• Unified communications
• Cloud infrastructure management
• IT consulting services

Headquarters

HQ city

Mokena

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services: Full IT infrastructure management including monitoring, support, patching, and endpoint management delivered by qualified technicians with transparent communication.
2. Cybersecurity Services: Licensed cybersecurity protection including threat monitoring, endpoint protection, employee training, and compliance management.
3. Unified Communications: Cloud-based phone system with text messaging, call routing, and presence indicators for business communication.
4. Cloud Solutions: Cloud migration, deployment, and management including Microsoft 365 and hybrid infrastructure.
5. IT Consulting: Strategic planning, audits, vCIO guidance, and fractional CIO/CTO services for strategic IT leadership.
6. MSP Acquisitions: Acquisition of managed service providers with up to $5 million annual revenue, offering stock in the public company as part of the transaction structure.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ReachOut Technology delivers cybersecurity-first managed IT services structured as 'Licensed Protection' rather than traditional service plans. The company provides 24/7 monitoring, AI-powered endpoint protection, dark web monitoring, threat hunting, backup and disaster recovery, unified communications, cloud migration, and IT consulting for regulated mid-market and enterprise customers across the United States, with offices in Mokena, Chicago, and Naperville, Illinois.

Product overview

ReachOut Technology is a Managed Security Services Provider (MSSP) that offers a cybersecurity-first IT services model structured like licensed software (SaaS-like). The portfolio consists of five core service modules: Managed IT Services (infrastructure management with remote monitoring, help desk, and endpoint management), Cybersecurity Services (licensed protection including 24/7 threat hunting, AI-powered endpoint protection, dark web monitoring, and compliance management), Unified Communications (cloud-based phone and messaging), Cloud Solutions (hybrid cloud infrastructure with disaster recovery), and IT Consulting (co-managed services with fractional CIO/CTO). These core services are supplemented by sub-products including Dark Web Monitoring, Employee Security Training, B2 Beyond Backup (data protection), and vCIO/vCISO strategic services. The company also offers AI-Powered Cybersecurity Protection as an integrated layer across systems. The entire offering is delivered under a 'Licensed Protection' framework with predictable flat-rate pricing, no long-term contracts, and structured 90-day onboarding.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Licensed infrastructure management providing remote monitoring, help desk support, patching, endpoint management, network administration, and security, with dedicated success manager, hybrid office support, and 24/7 monitoring with human intervention. Intended for mid-market and enterprise businesses that want structured IT support without long-term contracts.
• Cybersecurity Services Licensed cybersecurity protection including 24/7 active threat hunting, incident response, dark web monitoring, AI-powered endpoint protection, employee security training, behavior monitoring, IP/data protection, compliance management (HIPAA, PCI), and managed firewall and secure email. Designed for regulated businesses that need continuous, audit-ready defense.
• Unified Communications Cloud-based phone system with always-up availability, text messaging from work numbers, smart call routing, presence indicators, and reporting and analytics for sales and customer service activity tracking. Built for businesses that need reliable, mobile-friendly communications.
• Cloud Solutions Cloud infrastructure services including hybrid workplace enablement, secure file and data sharing, data protection and disaster recovery, always-on availability, improved security, and reduced costs through cloud or hybrid systems. Supports Microsoft 365 deployments and secure file system integration.
• IT Consulting Strategic IT support including co-managed services, full cybersecurity solutions, employee security training, server support, project management, fractional CIO/CTO services, and access to monitoring and management tools. Targeted at organizations needing senior IT leadership without a full-time executive hire.
• MSP Acquisition Program Program for acquiring managed service providers with up to $5 million in annual revenue, offering valuation, transition support, and equity/stock in the public company for MSP owners considering exit or a new leadership chapter.

Quantifiable outcome

• 95% fewer recurring IT issues in first 90 days
• +4 more outcomes

Named customers7 records

Segments10 records

Ideal customer profiles9 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability4 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationTechnology integration partner for Microsoft Sentinel (SIEM) and Microsoft 365 cloud solutions. Microsoft products used as core infrastructure components for licensed protection delivery.
• CiscocoreTechnology or IntegrationNetwork infrastructure partner providing networking equipment and solutions for enterprise client environments.
• FortinetcoreTechnology or IntegrationCybersecurity technology partner providing firewall and network security solutions as part of layered security architecture.
• AcroniscoreTechnology or IntegrationBackup and disaster recovery technology partner for B2 Beyond Backup service, providing cloud and on-prem backup solutions.
• HPsupportingTechnology or IntegrationHardware partner providing HP equipment including workstations and printers for client environments.
• LenovosupportingTechnology or IntegrationHardware partner providing Lenovo devices including ThinkPad laptops and ThinkStation workstations for business clients.
• DellsupportingTechnology or IntegrationHardware partner providing Dell servers, workstations, and Dell EMC storage solutions for enterprise environments.
• UNIFYsupportingTechnology or IntegrationCommunications technology partner supporting unified communications and cloud-based phone system solutions.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: Mid-market MSP/MSSP providing managed IT, cybersecurity, cloud, and unified communications with national coverage—directly comparable offering set, GTM motion, and vertical specialization.
• Blackpoint Cyber: MSSP purpose-built for the MSP channel, delivering managed detection and response and security operations—directly comparable cybersecurity-first positioning and partner-led service model.
• Dataprise: Mid-market managed IT and cybersecurity provider offering flat-rate managed services, help desk, and security across regulated industries—closely aligned with ReachOut's service catalog and target verticals.
• TPx Communications: National managed IT, UC, and cybersecurity provider for SMB and mid-market—shares ReachOut's bundled UC + managed IT + security portfolio and quote-based pricing model.
• Corsica Technologies: Managed IT, cybersecurity, and compliance-focused MSSP with strong regulated-vertical expertise (healthcare, legal, financial)—overlapping customer base and compliance-driven GTM.
• Magna5: Managed IT and cybersecurity services provider serving mid-market and enterprise customers with 24/7 monitoring, compliance support, and incident response—similar business model and regulated-industry focus.
• Abacus Group: Managed IT and cybersecurity provider purpose-built for financial services and legal firms—directly overlaps ReachOut's primary regulated verticals and compliance-led positioning.

Broad incumbents

• Arctic Wolf: Leading pure-play MDR/Security Operations provider serving mid-market and enterprise—operates in the same cybersecurity-first managed-services space but at significantly greater scale and with a security-only focus.
• eSentire: Established MDR provider with 24/7 threat hunting and managed detection services for mid-market and enterprise—competes in the cybersecurity services layer ReachOut positions as its core differentiator, but at broader scale.
• C1 Technologies (formerly ConvergeOne): Large enterprise managed services, UC, and cybersecurity provider—overlaps in unified communications, managed IT, and security but serves larger enterprise customers and broader geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ReachOutIT
• YouTubeyoutube.com/@mrrickjordan
• Facebookfacebook.com/reachoutit
• LinkedInlinkedin.com/company/reachoutit

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ReachOut Technology